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Sofitel Hangzhou Westlake

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#11 of 2,334 Hotels in Hangzhou
Certificate of Excellence
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Sofitel Hangzhou Westlake
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549 Reviews from our TripAdvisor Community

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Showing 299: English reviews
The Netherland
Reviewed 5 October 2008

As businessman I’m often in Asia. Hong Kong, Taipei, Shanghai, Guangzhou, Xiamen, Hangzhou, etc., etc.. Mostly I choose Sofitel. In Hangzhou I always choose the Sofitel West Lake Hotel. It is a nice, good and not to big hotel with a beautiful view over the West Lake. Almost everything is like a good Sofitel standard. In the lobby and by...

1Thank MR-Meijer
Los Angeles, California
Reviewed 24 September 2008

I have stayed at several Sofitel properties around the world. There were many good things about the hotel, but several poor things. In short: If you can speak Chinese already, this is a wonderful hotel. If not--well, stay here, but expect to be frustrated more often than you'd like. The good: Excellent location across from West Lake, near Xihu Tiandi,...

3Thank Janelle J
Reviewed 7 September 2008

Sofitel Westlake was OK for a Sofitel, but rooms were quite small and the swimming pool was extreemly disappointing. BUT, one thing was really great there, it was the profesionnalism and kindness of one of the concierges, Andy.

Thank Loukoum
Glendora, California
Reviewed 3 September 2008

I stayed at this hotel last week as part of a tour package. I've never stayed at a Sofitel hotel before so I didn't know what to expect. The room was clean and good size. The bathroom was big, with a separate shower and tub behind the same glass door (which is kind of unique). Even thought this hotel didn't...

2Thank kittiestone
Washington DC
Reviewed 24 August 2008

We were very impressed with the Sofitel West Lake. The Hotel is clean and well appointed, and the staff is cordial and professional. They arranged tours and show tickets for us, all by email in advance. If you're lucky, Iris will be on duty as a greeter on check in. She's just returned from 2 years in San Diego perfecting...

Thank meamea
Reviewed 11 July 2008

This was our base while we did 3 week trip. Cant say anything bad about this hotel. We stayed in standard rooms and also club rooms - which were bargain when you take into consideration fab room, really great breakfast iwith great view and laptops in room. We left our bags here while we went off on side trips. Had...

1Thank janefromcairns
Hong Kong
Reviewed 5 July 2008

There may have been a few hiccups in the past, judging by one or two earlier reviews, but this place is first class. I live in Hong Kong and travel annually to Shanghai. This was my first time in a Chinese destination beyond those two. I adored Hangzhou. The Westlake is very pretty indeed. It is not as achingly beautiful...

1Thank OJ_HK
Melbourne, Australia
Reviewed 19 June 2008

My friend and I stayed at the Sofitel Westlake for 2 nights. We were very happy overall. Here are the pros: 1. Location - It's very central and close to Westlake, Hefang St (full of shops) and "Orioles singing in the willows" (a gorgeous garden near Westlake). It's a short taxi ride to everything else. I felt the Shangri-la had...

1Thank Clychan
Hong Kong
Reviewed 20 April 2008

I booked this hotel out of its superb location just adjacent to Westlake. But my lodging experience is no good: 1. Don't expect a good view from your room. I guess I share the same view from half of the hotel rooms, facing a residential apartment and so close that you can see what's on their table for dinner! Frankly,...

Thank kostephen1
MagnifiqueHangzhou, General Manager at Sofitel Hangzhou Westlake, responded to this review

Dear Sofitel Guests, first of all I would like to thank all our guests that have taken the time to write about Sofitel Westlake Hangzhou following their stays over the past years. It is through such concrete feedbacks that we are actually able to enhance the quality of our services in order to exceed your expectations. I would like to...

Milwaukee, WI
Reviewed 4 April 2008

We arrived in Hangzhou from Beijing and stayed three nights. I admit part of the pleasure came from leaving cold Beijing and disembarking in warm, springtime Hangzhou. But the Sofitel is a world class Hotel (not a resort) boasting a great location. The rooms were well appointed, the beds comfortable (we had a double room) and everything was well maintained....

Thank mms07

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  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Free Parking
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Free Parking
  • Laundry Service
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Sofitel Hangzhou Westlake occupies a unique lakeside site close to Hangzhou’s business and shopping district, only a short walk from the recreational complex of Xihutiandi. Business and leisure travelers alike will find this the ideal location for a comfortable and relaxing stay. 2014, Sofitel Hangzhou Westlake has re-launched to enable the hotel to offer enhanced guest service and better reflect the Sofitel trademark blend of French sophistication and art de vivre with the essence of traditional Chinese hospitality. Hotel enjoys convenient access to Hangzhou’s Xiaoshan International Airport and the Hangzhou East Railway Station. It takes only 10 minutes by car to reach the Hangzhou City Railway Station and five minutes on foot to Metro Line 1 station. ... more   less 

Additional Information about Sofitel Hangzhou Westlake

Address: No.333 Xihu Avenue, Hangzhou 310002, China
Region: China > Zhejiang > Hangzhou
Price Range: $168 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hangzhou Westlake 5*
Number of rooms: 233
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Also Known As:
Sofitel Hangzhou Westlake Hotel Hangzhou
Hangzhou Sofitel
Hotel Style:
#7 Romantic Hotel in Hangzhou
#7 Spa Hotel in Hangzhou
#10 Business Hotel in Hangzhou
#11 Luxury Hotel in Hangzhou
#39 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Sofitel Hangzhou Westlake staff and other travellers.
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Singapore, Singapore

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Questions? Get answers from Sofitel Hangzhou Westlake staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms facing the front abit noisy”
 of 5 bubbles Pgcat, 21 Mar 2017 | Read review
“Upper floors with lounge club access.”
 of 5 bubbles 18lilyy, 6 Mar 2017 | Read review
“Rear room away from street as they like to blow their horns!”
 of 5 bubbles G826UBpamelam, 14 Feb 2017 | Read review
“The higher floors are much better. Ask the front office staff for upgrade to club floor. I got an upgrade for the price of breakfast.”
 of 5 bubbles engyeowgoh, 8 Jan 2017 | Read review
“Choose rooms facing XiHu Avenue.”
 of 5 bubbles lihyenno, 19 Dec 2016 | Read review
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