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Merchant Marco Hotel

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#31 of 2,314 Hotels in Hangzhou
Certificate of Excellence
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1 room 2 adults 0 children
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Merchant Marco Hotel
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240 Reviews from our TripAdvisor Community

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Showing 73: English reviews
Florida City, Florida
Reviewed 2 weeks ago

This is a hotel in a good location and with friendly staff. About 15 min walk to West Lake and many local eateries and shopping along the way. We totally didnt smell any cigarettes smell on our non smoking room. Buffet breakfast with great varieties and enjoyed it very much! Our room had partial view of West Lake but was...

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Helpful?
Thank NamasteNing
Reviewed 3 weeks ago via mobile

We booked this hotel 3 days before arrival via ctrip. Great pricing. Upon arrival, the check in was smooth. The lobby looked basic with efforts to put up some Christmas dress up. When we entered our room, we were completely wowed by the cleanliness and the thoughtfulness. We were a family of 2 adults and 1 kid. There were 3...

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Thank Sharon F
Singapore, Singapore
Reviewed 10 November 2016

Thank you TripAdvisor for pointing out this hotel! I ultimately chose this hotel due to the very central location--near MRT, near West Lake, near shopping centres, and lots of food options in walking distance, both cheap and (for HZ) high end. I only hesitated due it being a local hotel, as I have found the quality at local mainland hotels...

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Thank Clarence K
Hong Kong, China
Reviewed 5 November 2016

We are a group of four and we met up in Shanghai from different directions. This is recommended by a local person and is a place of very convenience location. Rooms are standard comfy and clean. Just 200m away from the subway and very close to the lakeside.

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Thank dorluk
Fairfield, Connecticut
Reviewed 10 September 2016

I loved my room in this hotel. I had a corner room where I could see the West Lake. The hotel is only a couple of blocks to major shopping and a bit more to the lake. The rooms are large. The bathroom has a separate water dispenser for filtered potable water. The room and bathroom were very clean. I...

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Thank Stephen P
Durban, South Africa
Reviewed 1 August 2016

Location was amazing. West Lake is literally 500m walk from the hotel lobby. The walk is directly through a lovely shopping district. All the big stores like H&M, Forever21, GAP, Apple Store, Zara, Sephora, Uniqlo, Haagen Dazs...as well as elite brands like Hermes, Armani, Zegna, LV, Gucci. Great value for money - rooms were spacious, clean and comfortable. Nice touch...

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Thank Zakariyya L
Reviewed 1 June 2016 via mobile

I visited this hotel on a business trip and booked this hotel through Ctrip. I booked with the option paid when when arrived but Ctrip has already debited my account before I arrived in HZ, furthermore when I arrived at the hotel they asked me to pay the whole week fee again which made me quite angry. It took them...

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Thank A5306GTjenniferl
San Diego, California
Reviewed 1 June 2016

Not too expensive but I get very wonderful service and a lot of smile. I love this hotel with more details. Of course, they are not perfect because the location is in the center of this city, it's too safe, more convenient and a little noisy...but it's the most important that I can afford it and really enjoy it.

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Thank josie315
Shanghai Region, China
Reviewed 17 May 2016

To be honest, when we pulled up to this hotel, I was disappointed. It just looks like a worn out Chinese hotel, but don't let its outward appearance fool you. The service is great, from the curb side to the front desk, and they speak reasonable English, with a "can do" attitude. We had booked a non-smoking room with two...

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Thank GlobalPassion
Athens, Georgia
Reviewed 16 May 2016

The Merchant Marco hotel has an excellent location, 10 minutes walk away from the West Lake and upmarket shopping - if that is what you want. It has all the facilities you would expect and the rooms are comfortable and functional enough. It is not the newest building in town (that would be difficult!) and so certain aspects are starting...

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Thank holtspa

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Amenities

Highlights
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Merchant Marco Hotel

Address: No.38 Pinghai Road, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Price Range: $75 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Merchant Marco Hotel 4*
Number of rooms: 228
Reservation Options:
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Also Known As:
Merchant Marco Hangzhou
Hotel Style:
#21 Business Hotel in Hangzhou
#28 Luxury Hotel in Hangzhou
#38 Best Value Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Merchant Marco Hotel staff and other travellers.
1 question
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Aberdeen, United Kingdom
over a year ago

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Questions? Get answers from Merchant Marco Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“make sure ask for quieter room”
 of 5 bubbles NamasteNing, 6 Jan 2017 | Read review
“I was upgraded to a higher floor with a view of the river, nice! Lowest internet rate are for lower floors”
 of 5 bubbles 78clarencek, 10 Nov 2016 | Read review
“South West corner rooms have a view of West Lake”
 of 5 bubbles SMPerle, 10 Sep 2016 | Read review
“Ask for room on higher floor with partial views of West Lake”
 of 5 bubbles zakariyyal, 1 Aug 2016 | Read review
“You don't paid tips but you still can get wonderful service.”
 of 5 bubbles josie315, 1 Jun 2016 | Read review
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