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Merchant Marco Hotel

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#32 of 2,302 Hotels in Hangzhou
Certificate of Excellence
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238 Reviews from our TripAdvisor Community

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Showing 71: English reviews
Singapore, null, Singapore
Reviewed 25 March 2016 via mobile

Bathroom and room was spacious. Walking distance to malls around the area and subway station and the Westlake. Room design is dated and the ventilator was not working well and the room was hot and stuffy even though we did not turn up the heater . The staff that came up to have a look said that the air conditioner...

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Helpful?
Thank Corrine Y
Reviewed 14 March 2016

(English follows below) המיקום של המלון ממש מוצלח: לכל מקום הלכנו ברגל. אפילו מהמקדש המרוחק חזרנו בהליכה ברגל (כי התעצבנו מנהגי המוניות המקומיים). ממליצה לכל המתלבטים. נתתי לו 4 כי הוא באמת היה טוב: נקי, מסודר, נוח. נהגי מוניות בעיר חלאות - מפקיעים מחירים ולא מוכנים לקחת תיירים שלא מסכימים לעלויות המופרזות שלהם - השתמשנו בצוות המלון בשביל להזמין מוניות...

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Thank Maya P
ensenada
Reviewed 20 February 2016 via mobile

I went to that hotel for its gym, but it is too basic: only one machine. It is near a subway station so you can move easily to the railway stations. Very kind staff. I have found better options. It needs to be refurbished. Quite clean. Only worthy if you find a cheap offer!!!

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Thank ricard52
Kuala Lumpur, Malaysia
Reviewed 30 December 2015 via mobile

Didn't expect this Chinese hotel was well maintained. The room was cozy enough, clean and neat. 5-10 mins walk to the west lake and subway station. Paid for cny405/night, no breakfast from Ctrip. If u need fresher air in the room, just paid extra cny10-15/ night. They will provide air purifier in room with air humidifier!

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Thank Eunice L
Singapore, Singapore
Reviewed 27 December 2015 via mobile

Good location. Convenient and accessible to shopping complexes. Also near to subway and to West lake. Room is clean and big. Service reasonable and near eating places too. Price reasonable. Will recommend for short stay.

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Thank YKPng
Singapore, Singapore
Reviewed 2 December 2015

LOCATION: Close to the west lake and the subway station, a few shopping mall near the hotel. FOOD: the breakfast is good, with a lot of variety ROOM: The room is new, toilet and bathroom is separated. However, the wifi connection is bad, have to ask the front desk for a network modem. The gym is small, and my room...

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Thank wesleywaisiu
Reviewed 6 September 2015 via mobile

This hotel is huge but wery comfortable and nice. It is situated 15 minutes walk from the West Lake In very nice suroundings. Room was spacious an clean, but just Like In all hotels In China the staff speak very Poor English and for the breakfast it is very hard to find Western kind of food.

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Thank Dundula
HKG
Reviewed 29 July 2015

I purposely book this hotel for a business stay in Hangzhou, as it's very close to West Lake, I was planning to jog around the lake in the morning before my meets in Hangzhou. The hotel is one of the oldest international hotel in the City, and the location is prefect. it's a bit of noisy. But you can find...

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Thank ecnfung
Kochi (Cochin), India
Reviewed 4 June 2015

The check in was easy, but their credit card reader did not read my visa card, although the previous hotels, it was readable.. Hence had to pay deposit by cash. In the subsequent days also, my visa card was ok in other hotels.... The receptionists were good but english is a small problem here. Spacious and comfortable lobby, well designed....

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Thank Justin454
Perth, Australia
Reviewed 1 March 2015

Merchant Marco Hotel is located in an excellent location in Hangzhou. It's rooms were good, it's breakfast and restaurant were fine. You are close to the local shopping precinct and the beautiful West Lake. The lake is a wonderful experience and at night there is usually a water show that is worth seeing. The Merchant Marco is good value and...

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2Thank Tupelaperth

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Amenities

Highlights
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access

Additional Information about Merchant Marco Hotel

Address: No.38 Pinghai Road, Hangzhou 310006, China
Region: China > Zhejiang > Hangzhou
Price Range: $76 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Merchant Marco Hotel 4*
Number of rooms: 228
Reservation Options:
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Also Known As:
Merchant Marco Hangzhou
Hotel Style:
#4 Best Value Hotel in Hangzhou
#21 Business Hotel in Hangzhou
#29 Luxury Hotel in Hangzhou
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Questions & Answers

Here's what travellers have asked, with answers from Merchant Marco Hotel staff and other travellers.
1 question
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Aberdeen, United Kingdom
over a year ago

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Questions? Get answers from Merchant Marco Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I was upgraded to a higher floor with a view of the river, nice! Lowest internet rate are for lower floors”
 of 5 bubbles 78clarencek, 10 Nov 2016 | Read review
“South West corner rooms have a view of West Lake”
 of 5 bubbles SMPerle, 10 Sep 2016 | Read review
“Ask for room on higher floor with partial views of West Lake”
 of 5 bubbles zakariyyal, 1 Aug 2016 | Read review
“You don't paid tips but you still can get wonderful service.”
 of 5 bubbles josie315, 1 Jun 2016 | Read review
“the ninth floor is dedicated to non smokers. A GIANT plus in this nation!”
 of 5 bubbles GlobalPassion, 17 May 2016 | Read review
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