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Xin Jin Shan Hotel

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Xin Jin Shan Hotel
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21 Reviews from our TripAdvisor Community

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Showing 2: English reviews
Sydney, Australia
Level Contributor
323 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 610 helpful votes
Reviewed 6 October 2010

While this hotel has all the apparent trappings of a Western hotel, it is not the place for a non-Chinese speaking guest. the staff have no foreign language skills (incl English), Many were a litle surly and outright negligent in enforcing non-smoking rules in the lobby as posted at the counter.
We didn't encounter any "condoms for sale" as per the previous review and the room was quite comfortable and the hotel is not at all seedy as the previous review seems to imply. However, there is only luke-warm water rather than hot water available in the bathroom both morning and night and the Western breakfast was poor (with absolutley no cereal available). The internet was absolutley free however on their PC in the business centre, but it was quite a rigmorole to get the centre opened up to use.

Overall, try to find somewhere esle where hotel staff can commnicate with you if you don't speak Chinese.
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1 Thank aussiewanderers
Beijing, China
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 March 2010

I booked my wife and sister in law into this hotel after some internet research found that is was of an acceptable standard and at a reasonable rate. My wife reported that while checking in they saw the receptionist and customer in a very heated arguement, not a good sign.
When they were shown their room things really went down hill. It look very tired and needed more than a fresh coat of paint. The room, particuarly the bathroom, not so much felt dirty but very unhygenic. They could not imagine staying here for a night but as it was forecasted to rain for the next two days they knew they would be spending a fair bit of time in the hotel. The clincher was they many condoms for sale in the room and then the penny dropped.

After already witnessing what the customer service was like they just decided to find another hotel. On checking out after just one hour the hotel receptionist did not even ask why and then actually laughed at them.
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6 Thank BevinDublin_Ireland

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Amenities

Additional Information about Xin Jin Shan Hotel

Address: No.3 Zhonghe North Road, Xiacheng District, Hangzhou 310003, China
Region: China > Zhejiang > Hangzhou > Downtown , Shangcheng District , Xiacheng District
Price Range: $67 - $185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Xin Jin Shan Hotel 4*
Number of rooms: 223
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Hotel Style:
#133 Luxury Hotel in Hangzhou
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?
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