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Jozankei Tsuruga Resort Spa Mori No Uta

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225 Reviews from our TripAdvisor Community

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Showing 43: English reviews
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Pasadena, California, United States
Reviewed 3 weeks ago via mobile

We booked a lovely forest-view cabin room with a private onsen onsite. The room is spacious and spotless. We enjoyed our stay very much! We especially appreciated the great service provided by Mr. Shisou sou. He is very patient on all the questions we have. He helped us arrange the transportation from the hotel to the ski resort and from...

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Helpful?
1Thank Janet Z
森の謌コンシェルジェ, concirge at Jozankei Tsuruga Resort Spa Mori No Uta, responded to this review

Dear Janet Z, Thank you so much for giving us a 5 star rating. We are glad you enjoyed your overall experience at the hotel especially the activities at the lobby at night. Also I will be sure to pass this lovely feedback to Mr. Sou. Thank you for choosing us this time. We appreciate your time to sharing this...

Quezon City, Philippines
Reviewed 12 February 2017

It is a swanky place & expect expensive rates, but I am just here for a few hours so I got the package rate for lunch and approximately 3 hours on the onsen, trust me you won't spend that long. Food was average with so many dizzying choices and the views of snow on the mountains while dining gave a...

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Thank pakbet
森の謌コンシェルジェ, concierge at Jozankei Tsuruga Resort Spa Mori No Uta, responded to this review

Dear pakbet, Thank you very much for choosing us for your day-trip in Jozankei. We are so delighted by your feedback about onsen, foods, and view from the hotel. In each season, we have different view from the hotel. In the winter, you can enjoy the white beautiful mountains. As in Spring, all the trees will have green leaves which...

Hong Kong
Reviewed 4 January 2017

We're staying at the hotel right now and felt the need to leave a review because we are astounded by the standard of service. Front desk insist on speaking in mandarin to us although we keep communicating to them in English. We have a Chinese name but are mainly English speakers, we found it very inconsiderate for them to presume...

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4Thank mjib
森の謌コンシェルジェ, concierge at Jozankei Tsuruga Resort Spa Mori No Uta, responded to this review

Dear mjib, I really appreciate you sharing your experience and frustration with us and we are sincerely aporogize that you overall stay was not perfect most due to the staff service. What you mentioned was what we really think it needs to be improved. In fact, the current situation of our service is not enough range with this price range...

Reviewed 18 December 2016 via mobile

Probably the best service in Hokkaido Personal service by Sou to see to our every needs, including coming back on his off day to ensure the taxi arrived on time to pick us up, shocked us. Seriously good service, very helpful and very warm. The hotel staff was above average but he stood out in leaps and bound.

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2Thank NA N
森の謌コンシェルジェ, Concierge at Jozankei Tsuruga Resort Spa Mori No Uta, responded to this review

Dear NA N, Thank you very much for sharing your experience at our hotel! I will be sure to pass this lovely feedback to Mr. Sou. It is always fulfilling to hear that our efforts are noticed. We look forward to welcoming you back in the future again! Sincerely;

Melbourne, Australia
Reviewed 15 December 2016

I loved my time here. It was a pricey stay but worth it. I took the bus in from the Sapporo bus terminal, which was a bit of a trial despite some English instructions. The hotel has a shuttle bus but it goes to a different train station that wasn't convenient for me. Once I got to the hotel, I...

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1Thank Lawson T
森の謌コンシェルジェ, Concierge at Jozankei Tsuruga Resort Spa Mori No Uta, responded to this review

Dear Lawson T, Thank you very much for sharing the details of your stay! I am glad to know everything about how you enjoyed at our hotel. Jozankei is the part of the city that has heavy snow as you saw. The best part of this season is taking a hot spring outside and feels the cold wind on your...

Singapore
Reviewed 11 December 2016 via mobile

We booked a one night stay on 15 nov. We took the hotel free shuttle coach at makomanai station, it was only 5 minute walk. When you come out of makomanai exit (there is only one exit) you only need to cross the road in front and it is next to the junior school( with lots of green fences). You...

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3Thank Icerosetea
morinouta, Concierge at Jozankei Tsuruga Resort Spa Mori No Uta, responded to this review

Dear Icerosetea, Thank you for taking your time to sharing the every details of your stay at Mori no uta. We are glad you enjoyed the snow view and room facilities, but we are sincerely apologize that your overall stay was not perfect at some points. Your feedback takes us to review our entire service in the hotel. We are...

Hong Kong, China
Reviewed 15 November 2016

The hotel is not located in the main street of Jozankei, so it's a bit away from the crowd. The atmosphere is peaceful, feeling relaxed once you enter the hotel. The room is spacious with a massage chair. The onsen is large and clean, I enjoyed the outdoor onsen very much. We had buffet dinner and breakfast, there are lots...

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Thank Ying1213
森の謌コンシェルジェ, Concierge at Jozankei Tsuruga Resort Spa Mori No Uta, responded to this review

Dear Ying1213, Thank you for taking your time to share your kind review following your visit. We are pleased to read that you enjoyed the atmosphere, your room, and out-door onsen very much. Mori no uta is surrounded by forest since we are away from the main street. That is why the guests can enjoy and feel a season from...

Hong Kong
Reviewed 25 September 2016

We stayed a night at Tsuruga Resort Spa Mori No Uta. Although this is our first time to visit is unforgettable. Onsen: The key reason why we choose this hotel and we are not disappointed. Both onsen and hot stone bath is very good and relaxed. clean and large also never felt crowded Room: spacious, clean, modern and comfortable Breakfast...

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Thank Lunasolhk
Management response:

Dear Guests; Thank you for taking the time to share your lovely review following your recent visit. I am pleased to read that you enjoyed the onsen , buffet ,staff of our hotel. I am therefore delighted that we have met your expectations. We look forward to welcoming you back in the future. Yours sincerely;

Sillycon Valley
Reviewed 7 August 2016

We stayed 3 nights at the cottage. This is our first time at Mori no Uta but not first time at Tsuruga hotel (stayed twice at mizu no uta). As we rated mizu no uta exceptional, we had high expectation for mori no uta. The cottage is very nice, well appointed, spacious and quiet. The cottage is the highlight of...

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Thank SillyconValleyFoo
Management response:

Dear guests; Thank you for sharing your kind review following your visit. As much valued guests I am delighted to read that you have once again choose to stay at the hotel of Tsuruga Group. It is so wonderful to know that you fund Mori no Uta to be gorgeous . However , I am disappointed that private onsen is...

Honolulu, Hawaii
Reviewed 26 July 2016

What a fantastic stay! The free shuttle service was well organized. The rooms are spotless and very spacious, with the beds separated from the living room area, complete with massage chair. Mori No Uta is a very unique property...very boutique like and service oriented. We normally do not enjoy buffet meals, however, what this property offered was exceptional. Most of...

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Thank Lori808
Management response:

Dear guests; Thank you for sharing your review following your recent visit. It is so wonderful to read that your commend that just ENJOY the hotel and it's amenities! And we are happy to read that you enjoy all of your stay at Mori no Uta . We constantly strive to exceed our guests expectation of service and facilities that...

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Cottage with Private Outdoor Hot Spring Bath (63)
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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Jozankei Tsuruga Resort Spa Mori No Uta

Address: 3-192 Higashi, Jozankeionsen, Minami-ku, Sapporo 061-2302, Hokkaido
Region: Japan > Hokkaido > Sapporo > Jouzankei Onsen
Price Range: $381 - $870 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Jozankei Tsuruga Resort Spa Mori No Uta 4*
Number of rooms: 54
Reservation Options:
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Hotel Style:
#5 Family Hotel in Sapporo
#6 Romantic Hotel in Sapporo
#7 Spa Hotel in Sapporo
#9 Luxury Hotel in Sapporo
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Questions & Answers

Here's what travellers have asked, with answers from Jozankei Tsuruga Resort Spa Mori No Uta staff and other travellers.
4 questions
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5 months ago
over a year ago
New York City, New York
over a year ago

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Questions? Get answers from Jozankei Tsuruga Resort Spa Mori No Uta staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it should be a room with a view of the Jozankei town area”
  • view of Jozankei stream from the bridge
pakbet, 12 Feb 2017 | Read review
“ask for a higher floor”
Lunasolhk, 25 Sep 2016 | Read review
“Suggest try cottage for a night. 105 is quiet but private bath is at the corner which is a bit dark.”
SillyconValleyFoo, 7 Aug 2016 | Read review
“Choose the cottage if you are willing to spend a few hundred dollars extra. It's worth spending.”
  • Clear English information card to explain room amenities
  • Stairs leading up to bedroom ( 2 queen sized beds )
  • Living area
cadenzalane, 4 May 2016 | Read review
“Make reservation for the day trip in advance and book the hotel's complimentary return shuttle service from Makomanai Subway.”
WinterPassion, 7 Dec 2015 | Read review
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