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Kobe Bay Sheraton Hotel and Towers

902 reviews
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Traveller (846)
Room & Suite (554)
Dining (178)
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Overview
  • Excellent33%
  • Very good49%
  • Average13%
  • Poor3%
  • Terrible2%
Travellers talk about
“rokko island”(53 reviews)
“the club lounge”(12 reviews)
“spg member”(4 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (902)Write a Review
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45
75
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All reviewsrokko islandthe club loungespg membergarden cafedoing businesspure enjoymentdirect bus servicehot spaline stationlocated inside the hotelfamily hotelprepaid ratewonderful onsenman made islandnice hoteltrain ridespent a week
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1 - 5 of 169 reviews
Reviewed 3 days ago

The food in Kobe has the WOW factor. I stayed here for 7 nights. The onsen takes up an entire floor. Men and women have divided onsens. They have tea refreshment in the onsen lounge. This hotel has a good breakfast buffet included with club...More

Thank Julie C
Reviewed 3 weeks ago via mobile

I have visit Sheraton kobe this Tuesday. And it amazing! Cause I got a upgrade of my room although I am the most basic member of SPG. This is amazing when it happens in Japan. They seldom upgrade someone’s booking! And moreover, the staff in...More

Thank Jing Shiang S
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 2 weeks ago

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Moreover, we really appreciate your praise for our staff. We...More

Reviewed 3 weeks ago via mobile

The best part of this hotel is the free onsen (hot spring)! It was clean, spacious, nicely set and most of all very few people there. The amenities are great too, from shampoo to skin care products. On top of that, the onsen itself is...More

Thank bobster30
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 2 weeks ago

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Moreover, we really appreciate your praise for onsen. However, we...More

Reviewed 4 weeks ago via mobile

Hotel was very busy the weekend we were there, but hotel staff was attentive and tried their best to make sure that everyone was comfortable. In particular I’d like to thank Miho Araki for finding the stuffed animal that we left in our room and...More

Thank Jessica L
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 2 weeks ago

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Moreover, we really appreciate your praise for our staff. We...More

Reviewed 12 January 2018

Kobe, is a great place to visit, the food's great, the weather's great, the people are great. The Sheraton Kobe, is also great. The room was well spaced and maintained although it has a rustic hint to it. The linen and cleanliness was on the...More

1  Thank Teh_Ais
Response from KOBEBAYSHERATON, Manager at Kobe Bay Sheraton Hotel and TowersResponded 2 weeks ago

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Our hotel utilizes a remote quiet location of the regional...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Shuttle Bus Service
Free Parking
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Indoor pool
Details
Price range
US$100 - US$327 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Kobe
#8 Business Hotel in Kobe
#9 Family Hotel in Kobe
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$100 - US$327 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Luxury Hotel in Kobe
#8 Business Hotel in Kobe
#9 Family Hotel in Kobe
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (846)
Room & Suite (554)
Dining (178)
Pool & Beach (5)
Amenities (61)
Business Centre & Event Rooms (12)
Family and Play Areas (2)
Questions & Answers
Ask a question
T. P
1 May 2017|
AnswerShow all 2 answers
Response from amiel99 | Reviewed this property |
I'd say the airport limousine bus. The ride is approximately 60 minutes. 1800 yen (the last I paid).
2
Votes
T. P
1 May 2017|
AnswerShow all 7 answers
Response from Khid | Reviewed this property |
Per my earlier answer, there is a direct limousine bus from Kansai International Airport to Kobe Bay Sheraton Towers. Go to the Tourist Information Center at Level 1 upon arrival. It's where you can purchase your Osaka... More
1
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Room Tips
"Club room with breakfast"
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"Higher floors and rooms with direct lifts to the onsen is good!"
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"high floor"
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"Single women will enjoy the woman's only floor!"
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