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Kobe Bay Sheraton Hotel and Towers

AMOMAUS$98*
View Deal
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
US$135*
US$98*
Great Deal
US$129*
US$129*
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Kobe Bay Sheraton Hotel and Towers
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785 Reviews from our TripAdvisor Community

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Showing 146: English reviews
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Highlands UK
Reviewed 1 week ago

Nice hotel, good sized room if a little tired, the bedding was changed every day, which I found to be wasteful as they asked that you used all the loo roll to be eco friendly!! One of the downsides of this hotel was the drain in the bathroom which smelled quite bad, so it would be fair to say there...

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Helpful?
Thank Justpassingthrough50
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. However, we apologize for the smell in the bathroom,wifi facilities, and poor maintenance of seat and carpets . We will share your comments with our...

Reviewed 2 weeks ago

It was a nice and comfortable stay at Kobe bay Sheraton. A bit far from downtown(actually not too far) but they have a subway station right next to the hotel and the public bus comes every 15min(you need to pay though) for the guests or people who live around the area. Restaurants are so-so but overall service of the hotel...

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Helpful?
Thank Jae O
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Moreover, we really appreciate your praise for our service. We will continue to try to improve our service skill and provide you more comfortable stay...

Shanghai, China
Reviewed 2 weeks ago

stayed at the hotel for 3 nights. was upgraded to the club floor and had a corner room. It was huge for Japan standards. Travelling into the city was quite easy too, there's a bus station just outside the hotel which will take you to KOBE JR station in 15mins. The bus runs every 15 or 20min. so quite easy...

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Helpful?
1Thank kewlfruitz1983
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Please accept our sincere apologizes for waiting at breakfast. I have shared your feedback with our team to investigate and work on the solving plans...

Kuala Lumpur, Malaysia
Reviewed 3 weeks ago

Due to the positive reviews in Tripadvisor, we decided to stay a night here while visiting Kobe instead of Osaka city. Redeemed 3 rooms in Club Floor. The followings are my reviews on the different aspects of what I had experienced: Traveling to the hotel and places near by: To travel to this hotel from Osaka International Airport, hotel shuttle...

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Helpful?
Thank Sai Keong C
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Moreover, we really appreciate your praise for our staff, onsen and restaurants. We will continue to try to improve our service skill and provide you...

Tokyo
Reviewed 4 weeks ago via mobile

I have worked in the IT Travel Trade industry over twenty years in Japan. I remember in the 90's staying at a 5Star hotel and when looking at the menu, Draft Beer was translated to 'Live' Beer. Okay, direct translation as the 'kanji' for draft beer beer in Japanese is....'Live'. We are in a new day and age of technology...

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Helpful?
Thank TravelerExp
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback. We really regret to know that we could not offer an comfortable atmosphere at the main bar “Terra” in your precious time. We will share your comments with all staff and try to improve the issues. Once again, thank...

Northmead
Reviewed 10 March 2017

Nice quality room of good size. As always seems to be the case in Japan, service is excellent; friendly, prompt and efficient. Despite being out of the city, easily accessible by train or taxi for reasonable fare. There are some shops and restaurants around but not much in the evenings.

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Helpful?
Thank Matthew F
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Our hotel utilizes a remote quiet location of the regional characteristics and aimed at urban resort hotel like can relax. We will share your comments...

South End, Massachusetts
Reviewed 28 January 2017 via mobile

Fantastic stay. Really nice views. My favorite place there is garden caffe and lobby. Kobe bay Sheraton is such a lovely building. I really liked my room as well. Really comfy and clean. But the best of everything in this hotel i think is it's service. The restaurant were i ate lunch serves such of great foods with nice and...

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Helpful?
Thank frankdav25
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Moreover, we really appreciate your praise for our services and restaurants. We will continue to try to improve our service skill and provide you more...

Las Vegas, Nevada, United States
Reviewed 16 January 2017

I can't say enough good things about my experience at the Kobe Bay Sheraton. The customer service was spectacular! We were in the middle of trying to close on a house in the United States - argh - and the SPG desk was lovely in helping us connect with our representative back home and make all of the necessary arrangements....

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Helpful?
Thank Katie M
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. This hotel is connected to the train station and made access easy, although some may find it a bit far from the central of Kobe...

Reviewed 6 January 2017

This hotel is located on Rokko Island and is far away from the main attractions of Kobe. However, there is a train station that can bring you to them. The best part of the hotel is that they provide you access to the onsen which is a modern and nice one. The onsen will definitely provide you a relaxing time....

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Helpful?
2Thank Jason C
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback. This hotel is connected to the train station and made access easy, although some may find it a bit far from the central of Kobe since it is located on the Rokko island. We are glad to hear that...

Hong Kong, China
Reviewed 4 January 2017

I was staying in the hotel's 19/F Club Room when I wrote this review in January 2017. I returned to this hotel again because labuffet at st year I experienced good service and room service with the Club Rooms - with panoramic view, Club Lounge and free spa. The buffet at Garden Cafe, 1/F, is a must for visiting to...

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Helpful?
1Thank KWAN K
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appireciate your valuable feedback. However, we really regret to know that we were not able to exceed your expectations. Unfortunately we did not demonstrate this during your stay and please accept our apologies for the inconveniences. Regarding the Club Lounge service, we will...

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Japanese Room with Private Bath (51)
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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Parking: 201 ... more   less 

Additional Information about Kobe Bay Sheraton Hotel and Towers

Address: 2-13 Koyo-cho Naka, Higashinada-ku, Kobe 658-0032, Hyogo Prefecture
Region: Japan > Kinki > Hyogo Prefecture > Kobe > Island Center Station , Island Kitaguchi Station
Price Range: $136 - $486 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kobe Bay Sheraton Hotel and Towers 4*
Number of rooms: 276
Reservation Options:
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Also Known As:
Kobe Bay Sheraton Hotel
Sheraton Kobe
Kobe Sheraton
Hotel Style:
#4 Luxury Hotel in Kobe
#8 Business Hotel in Kobe
#13 Family Hotel in Kobe
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Questions & Answers

Here's what travellers have asked, with answers from Kobe Bay Sheraton Hotel and Towers staff and other travellers.
9 questions
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Spring, Texas
1 month ago
10 months ago
United States

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Questions? Get answers from Kobe Bay Sheraton Hotel and Towers staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a view”
Justpassingthrough50, 17 Apr 2017 | Read review
“I loved the view looking north into the hills on the upper floors”
634matthewf, 10 Mar 2017 | Read review
“Club Room not at 19/F”
842kwank, 4 Jan 2017 | Read review
“If you can get a better price without the lounge, do so. It's not worth it.”
7Knights_Rudy, 24 Nov 2016 | Read review
“Ask for a top floor overlooking the sea. The room we had was simply gorgeous.”
warrenD190, 9 Oct 2016 | Read review
5 of 5
AMOMA
US$98* /night
View Deal
Rakuten TravelUS$129
Expedia.comUS$129
Ctrip.comUS$135
View all 12 deals
*Disclaimer
Prices are for 1 room, 2 adults
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