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Kobe Bay Sheraton Hotel and Towers

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Kobe Bay Sheraton Hotel and Towers
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719 Reviews from our TripAdvisor Community

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Showing 131: English reviews
Kusadasi, Turkey
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

I love Rokko Island and normaly I stay at my favorite Plaza Hotel, This time I came here just for Onsen.My room was at Ladys 12th FL.Room with Sea View and Bathroom was very nice with Jakuzi. Onsen was ok but bit busy with non hotel guest.After Onsen I went to Ladys Lounge for relax with harb tea.Very quiet as... More 

Helpful?
Thank Aychan2006
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay, onsen and Sheraton Marche. Onsen is regarded with great favor among not only Japanese but also foreigners, so sometimes get crowded. Sheraton Marche has wide assortments of... More 

Taipei, Taiwan
1 review
Reviewed 1 week ago

I've been staying at this hotel for almost 10 years, and in general it was the same. Whether one would take it as a good or bad thing, that is up to you. With the addition of the Onsen, I loved staying here even more. When I came back to the Hotel during end of November, there were a lot... More 

Helpful?
Thank 7Knights_Rudy
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for your patronage and choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback. And, we deeply apologize for matters concerning your stay. We regret that we have skipped the call to you, couldn't operate the lounge well and exceed your expectations. We will share your comments with our team... More 

Hong Kong, China
Level Contributor
68 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 3 weeks ago via mobile

The hotel is little bit far away from Sannomiya station but there are frequent bus schedule between the hotel and the station. Also there is direct access from Island Center satiation of Rokka Liner, which you can go to Osaka by Hanshin line.

Helpful?
Thank Oswens
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Our hotel utilizes a remote quiet location of the regional characteristics and aimed at urban resort hotel like can relax. It takes just 20 minutes... More 

Singapore, Singapore
Level Contributor
1,453 reviews
311 hotel reviews
common_n_hotel_reviews_1bd8 600 helpful votes
Reviewed 20 October 2016 via mobile

Stayed here for business , and the meeting location was on the port island . So I had to go to the main island and then the port island . It's either 4500 yen and 20 min by taxi, or 800 yen y bus and then train , which takes 1 hour 1 evening, my group of 6 needed 2... More 

Helpful?
Thank bcheong
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. However we apologize for the inconvenience caused by our location. Our hotel utilizes a remote quiet location of the regional characteristics and aimed at urban... More 

Singapore, Singapore
Level Contributor
171 reviews
89 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed 16 October 2016

The location is going to be inconvenient for some as the Island is some way from the city or Harboufront. However it adjoins the Rokko line light rail station and there are plenty of options for dining. The hotel is new and the rooms are large and well equipped.

Helpful?
Thank ClaudiusSg
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. This hotel is connected to the train station and made access easy, although some may find it a bit far from the central of Kobe... More 

Hong Kong, China
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 13 October 2016

Sheraton is located the on man-made Rokko Island which is a really laid back and quiet area. I think most rooms have nice open view the island as there are no tall buildings right next to the hotel. The hotel has a very convenient shuttle bus that connects the hotel and the main part of town. It's only a 10-15... More 

Helpful?
Thank albert_ma
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Our hotel utilizes a remote quiet location of the regional characteristics and aimed at urban resort hotel like can relax. Moreover, we really appreciate your... More 

Level Contributor
53 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 10 October 2016 via mobile

I had the strangest experience at this hotel, I've been Starwood Platinum Member since 2004, I would send emails to reservations but particularly to nishi@sheraton-kobe.co.jp and days and days and no response. Finally after calling starwoods liaison as I was told in a lounge I think there out of business. This was not the case but I'm guessing when starwoods... More 

Helpful?
1 Thank Garry H
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback. And, we deeply apologize for matters concerning your stay. We regret that we were not able to exceed your expectations. Our e-mails crossed each other and the replies from the front manager were delayed. We apologize for all of... More 

tokyo
Level Contributor
265 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 9 October 2016

This hotel is conveniently a walk in from the last stop on the Monorail accessible from the station. We stayed here one night coming from Kyoto. Like the people of Kobe this hotel's entire staff are exceptionally friendly, service outstanding. We stayed on a gorgeous Club room on a top floor overlooking the water. The buffet dinner was not something... More 

Helpful?
Thank warren D
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Our hotel utilizes a remote quiet location of the regional characteristics and aimed at urban resort hotel like can relax. Moreover, we really appreciate your... More 

Tokyo Prefecture, Japan
Level Contributor
128 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed 24 September 2016 via mobile

We decided on a one night stay here after taking in two nights in Osaka. The hotel room was fine, service friendly and attentive on the club floor and restaurant for breakfast. Absolutely no compmaints about the hotel; it is much like other Sheratons, a three to four star hotel where you can be assured of a clean pleasant stay.... More 

Helpful?
Thank Simlin
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. We will continue to try to improve our service skill and provide you more comfortable stay on your next trip.Once again, thank you for choosing... More 

Singapore, Singapore
Level Contributor
98 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 September 2016 via mobile

We were fortunate to stay on the Club floor. Our room was spacious and nicely appointed. There was little in English on the television (BBC only) though we were not there to watch. The room included slippers, a yakuda, sauna privileges, and a well stocked mini fridge. The Club Room offered a great view and decent snacks. All staff were... More 

Helpful?
Thank William S
manager6329, Manager at Kobe Bay Sheraton Hotel and Towers, responded to this review

Thank you very much for choosing Kobe Bay Sheraton Hotel & Towers for your recent stay. We appreciate your valuable feedback and we are glad to hear that you can enjoy your stay with us. Moreover, we really appreciate your praise for our services, the SPA and room. We will continue to try to improve our service skill and provide... More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Shuttle Bus Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Parking: 201 ... more   less 

Additional Information about Kobe Bay Sheraton Hotel and Towers

Address: 2-13 Koyo-cho Naka, Higashinada-ku, Kobe 658-0032, Hyogo Prefecture
Region: Japan > Kinki > Hyogo Prefecture > Kobe > Island Center Station , Island Kitaguchi Station
Price Range: $140 - $485 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Kobe Bay Sheraton Hotel and Towers 4*
Number of rooms: 276
Reservation Options:
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Also Known As:
Kobe Bay Sheraton Hotel
Sheraton Kobe
Kobe Sheraton
Hotel Style:
#5 Luxury Hotel in Kobe
#8 Business Hotel in Kobe
#13 Family Hotel in Kobe
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Questions & Answers

Here's what travellers have asked, with answers from Kobe Bay Sheraton Hotel and Towers staff and other travellers.
6 questions
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Questions? Get answers from Kobe Bay Sheraton Hotel and Towers staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can get a better price without the lounge, do so. It's not worth it.”
 of 5 bubbles 7Knights_Rudy, 24 Nov 2016 | Read review
“Ask for a top floor overlooking the sea. The room we had was simply gorgeous.”
 of 5 bubbles warrenD190, 9 Oct 2016 | Read review
“Upper room for view of the view of grand island”
 of 5 bubbles dougs2829, 23 Aug 2016 | Read review
“Higher floor for the bay view”
 of 5 bubbles kitty-hello, 19 Jul 2016 | Read review
“Any room is good”
 of 5 bubbles Ebethfull, 18 May 2016 | Read review
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