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ANA Crowne Plaza Kobe

1,146 reviews
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Traveller (697)
Room & Suite (322)
Dining (59)
Overview
  • Excellent28%
  • Very good51%
  • Average17%
  • Poor3%
  • Terrible1%
Travellers talk about
“bullet train”(24 reviews)
“herb garden”(20 reviews)
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4.0 Star Hotel
All hotel details
Offers from ANA Crowne Plaza Kobe
Special Offer: Book Direct and Save
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Contact Info
Name/address in local language
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Reviews (1,146)Write a Review
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All reviewsshinkansen stationbullet trainherb gardencovered walkwayclub floorihg membergreat viewcable carcomplimentary breakfastjapan rail passhotel is locatedother citieshigh floorshopping mallvery nice hotelconvenient locationday trips
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11 - 15 of 331 reviews
Reviewed 14 December 2017

Like others say, it is the closest hotel to Shin-kobe station. After getting off the train, you can check-in to the hotel with-in 10 minutes. I stayed this hotel during my Hiroshima and Kyoto trip. At first, I looked for hotels in Kyoto, but found...More

Thank everlong1
Reviewed 7 December 2017

LOCATION: 350 m to Shin-Kobe station, accessible via a direct foot bridge to the hotel lobby. Sannomiya Station is 1.6 km away. Taxi from Sannomiya to the hotel will cost around JYP 1,200 and takes 7-10 minutes. HOTEL: Fast, competent check in by front desk...More

1  Thank HKasyouare
Response from Ian E, General Manager at ANA Crowne Plaza KobeResponded 11 December 2017

Dear HKasyouare Thank your for taking the time to share your feedback about the hotel. I have spoken with the elevator company with regards to your feedback concerning the elevators as what you have clearly described is not the norm for elevator operations. The system...More

Reviewed 30 November 2017

Conveniently located next to the JR rail station that will allow you to use this as a hub for your travels within the Kansai area. I’m told prices are 20% cheaper than similar hotels in the Osaka area - which would make this a good...More

Thank finendandy21
Response from Ian E, General Manager at ANA Crowne Plaza KobeResponded 11 December 2017

Dear finendandy21 Thank you for your recent feedback with regards to your stay at our hotel. The hotel is adjacent to the JR Shinkansen which is a great feature, as it allows our guest to be in Osaka in 13 minutes, which is about 3...More

Reviewed 28 November 2017 via mobile

Room temperature much too hot for my comfort. Very uncomfortable. They offer a fan to call for, no window to open in my room. A fixed temp at 23C or 75F or warmer is painful. Rooms are nice but a little dated. AC controls should...More

Thank johnsP7818UB
Response from Ian E, General Manager at ANA Crowne Plaza KobeResponded 30 November 2017

Dear johnsP7818UB Thank you for your feedback with regards to your recent stay. I would like to sincerely apologise for any inconvenience that may have been caused due to the room temperature. As it is going into winter in Kobe the hotel switches over the...More

Reviewed 11 October 2017 via mobile

Regularly stay in Crowne Plaza hotels around the world. This is a very tired hotel in need of updating. The rooms are clean but very dated. Normal things you expect to find in a modern Crowne Plaza are missing for example an iron and ironing...More

1  Thank beftoad
Response from IHGService, Guest Relations Manager at ANA Crowne Plaza KobeResponded 25 October 2017

Hello beftoad, Thank you so much for staying with us and for taking the time to write a review about your experience with us. I am pleased to know that you found our room clean and apologize for your disappointment with the hotel's overall upkeep...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Pool
Room Service
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Indoor pool
Details
Price range
US$115 - US$305 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Kobe
#5 Family Hotel in Kobe
#7 Business Hotel in Kobe
#7 Luxury Hotel in Kobe
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$115 - US$305 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Spa Hotel in Kobe
#5 Family Hotel in Kobe
#7 Business Hotel in Kobe
#7 Luxury Hotel in Kobe
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (697)
Room & Suite (322)
Dining (59)
Pool & Beach (4)
Business Centre & Event Rooms (10)
Amenities (5)
Family and Play Areas (1)
Questions & Answers
Ask a question
Ruthie H
4 March 2017|
AnswerShow all 4 answers
Response from CandiTravels | Reviewed this property |
Yes
0
Votes
Hobar
21 November 2016|
AnswerShow all 4 answers
Response from Thomas M | Property representative |
Hi there, there are two international airports in Osaka (Itami and Kansai). Both airports offer a very nice bus to Sannomiya Kobe for between 1100 and 1400 JPY (11 - 14 USD). Tickets can be purchased easily upon arrival and... More
3
Votes
dbunnies
5 July 2016|
AnswerShow all 3 answers
Response from Thomas M | Property representative |
We do not offer a shuttle to or from either Osaka Itami or Kansai airports. The most economical way to reach our Hotel from either airport is by taking the Airport Limousin Bus to Kobe - Sanomiya. Tickets are available at... More
1
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Room Tips
"Higher floor rooms with a sea view have spectacular night vistas"
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"Whether city view or mountain view - whichever you wish should be good"
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"Club room may cost more but the benefits in return are worth the extra cost"
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"High floor facing the city"
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