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Ace Hotel Kyoto lives in a part new build and part historic structure that was once home to a beloved landmark telephone company, designed in partnership with our longtime friends Commune Design and the legendary architect Kengo Kuma. Our first hotel in Asia, Ace Hotel Kyoto lives in the cultural epicenter of Japan, a place revered for its abundance of art, craft and nature. There’s an inspired Lobby with a dedicated art gallery, three distinct restaurants by award-winning culinary partners, 24-hour gym, flexible event spaces and a verdant garden courtyard. There’s also the first Stumptown Coffee Roasters cafe in Japan, and we’re within walking distance to cultural landmarks like the Nishiki Market, Kyoto Art Center and Kamesuehiro, the iconic 200-year old confectionary.
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Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in the heart of Kyoto, the Ace Hotel Kyoto stands out for its prime location, highly regarded by guests for easy access to local attractions and transport. The service at the hotel is noted for its attentive nature, with travelers appreciating the personal recommendations and help offered by staff. The rooms earn praise for their spaciousness and hip decor, featuring unique amenities like turntables.
Cleanliness is another high point, with the modern and artistic aesthetic of the rooms often highlighted. While the overall value receives mixed reviews, the hotel's stylish atmosphere, blending modern with traditional, consistently impresses visitors.
Location
Convenient
Atmosphere
Hip
Rooms
Spacious
Value
Reasonable
Cleanliness
Meticulous
Service
Attentive
Amenities
Well-appointed
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We stayed as a family of four in the Family Tatami room. It was so spacious for essentially 4 adult-sized people to lounge around in. Our teenage boys loved strumming on the guitar and the record player added great vibe. The bathroom area was huge and all four of us could use it without too much drama or waiting. Location was great - a quick hop by subway to Kyoto Station to catch the Shinkansen. The historic building complex houses great quirky shops and you would see lots of locals coming by. We used the complimentary bikes (choice of e bike or manual) to cycle along the riverway. As coffee lovers, we purchased the Bottomless Cup coupon which allows unlimited coffee orders from Stumptown Roasters (a cool cafe located in hotel lobby) - it was a dangerous caffeine overload though! It’s worth it if you think you’ll be having three coffees per day.
Overall it was a most memorable stay that won the approval of our teenagers!
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from エースホテル京都 マネージメント, Owner at Ace Hotel Kyoto
Responded Feb 28, 2024
Dear TravelGnomes, Thank you for sleeping with us. We really do appreciate you choosing our hotel and taking the time to share your experience with us with the world. So glad to see that the kids stayed creative with the music and that you all could hop on the MATE e-bikes and explore Kyoto. Great choice with the Free Flow Coffee ticket, probably the best way to face jet lag and stay active on a busy trip. We miss you already and cannot wait to welcome you back. Yours Kindest, Eric Assistant Operations Manager
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We enjoyed our stay at the Ace Hotel and had no real complaints. The hotel was very affordable and has a lot of positive energy. The staff were all young, and extra kind and helpful. The breakfast was a set menu, fresh and delicious, served in a bright stylish room.
The hotel restaurants were a bit odd with challenging hours for opening. One was Mexican and the other was an Italian bar. It was pleasant because we could sit outside and have a drink looking down onto a garden, but "Mr. Maurice's" Italian drinks menu was hilarious and not remotely Japanese.
The neighbourhood is great for walking to trendy restaurants and shopping. The hotel had bicycles and e-bikes, free for guests, which were fantastic for exploring the city and discovering the temples and the bamboo forest. This is a great way to see these sights because the entire journey becomes a cultural adventure.
The gym is decent and reasonably well equipped.
The hotel has a hip, open concept lobby, and a general vibe that reminded us of the trendy Camper hotel in Barcelona. The rooms were small and basic, with wool hunting-camp style blankets on the beds, and other funny and quirky decor choices like this that contributed more to promoting that hip style than creating comfort.
Entirely happy with our stay but I would say the high points for us were the breakfast, the bikes and the neighbourhood.
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Date of stay: November 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from エースホテル京都 マネージメント, Owner at Ace Hotel Kyoto
Responded Nov 29, 2023
Dear Larwen, Thank you for sleeping with us. We appreciate you choosing our hotel out of the many for your special trip to Japan. So glad to read that you could enjoy yourself in and out of hotel and took advantage of the MATE e-bikes when exploring Kyoto. We have taken your feedback for our food and beverage service to heart and will keep your words in mind going forward. Wishing you safe and happy travels beyond Kyoto. Yours Kindest, Eric Assistant Operations Manager
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The Ace Hotel Kyoto is a vibe. There need to be many more such hotels around the world. My feedback on the hotel is as follows -
Pros - Centrally located on the main streets of Kyoto - 10 mins away from the main station - Part of an old government building giving it a lot character vs just a standard glass building or a hotel structure - Comfortable, uniquely designed rooms - A live record player in the room with record of choice the could be borrowed from the reception - 3 wonderful restaurants on premise - Italian, Mexican and farm to table and an attached coffee shop as well - Hotel attached to a set of high end shops - Helpful and hospitable staff - A nice tub to soak in to enjoy a hotel onsen experience - A modern TV that syncs to your phone to watch streaming devices - Overall positive and modern design - very design forward - I slept very comfortably so whoever selected the pillows and mattresses did a great job
Cons - Very pricey farm to table restaurant, flavours were a little bland - Nothing else really
I found it to be a standout wonderful place to stay. Do visit and stay.
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Date of stay: July 2024
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from エースホテル京都 マネージメント, Owner at Ace Hotel Kyoto
Responded Jul 30, 2024
Dear abhy, Thank you for choosing Ace during your recent trip to Kyoto and taking the time to share your experience! So thrilled you enjoyed the overall Ace atmosphere and that the historical building and record player were highlights during your stay. Very glad to hear the in-house dining options were a hit, and that our friendly and helpful staff contributed to a memorable trip. We will be sure to pass along your kind comments. Please feel free to get in touch if there is anything we can do to help when planning your next trip to Kyoto. Always waiting for your return.
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Our stay at the Ace Hotel was quite comfortable - room was spacious, beds were comfortable and the location was great (~20 min walk to Gion district and in a more 'local' area). However, we found the service to be lacking any warmth. The front desk staff was transactional, especially when compared to two excellent hotels of a similar category we stayed in across Japan prior to arriving in Kyoto. They made basic things like pre-booking cars or taxis to be a complicated process and we ended up booking our own transportation most of the time. Breakfast, while delicious, took ages each morning even though we arrived around 7.30/8 am when it was not crowded and ordered ready meals like yogurt bowls. Overall, I would not stay at this hotel again if I visited Kyoto, not because of the facilities (which were good) but because I feel you can can get much better experience overall elsewhere.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from マネージメント エースホテル京都, オーナー at Ace Hotel Kyoto
Responded May 5, 2024
Dear rush1235-san, Thank you for sleeping with us. Although we are glad you were able to be comfortable in your room, we are very sorry that we could not have given a better overall experience in other areas of your stay. We truly take your feedback to heart and have shared it with our various department teams to ensure that we can improve our service going forward. Although once trust is lost it is difficult to gain back, if you ever do find yourself back in Kyoto and would be willing to give us another chance please reach out to us at frontoffice.kyo@acehotel.com and we will do our best to make sure you have a flawless stay. Wishing you safe and happy travels throughout Japan and beyond. Yours Kindest, Eric Assistant Operations Manager
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The bed was big and the room was quiet and comfortable. The room had a record player, so we were able to enjoy records. In addition to the records in the room, you can also select records at the front desk. The bathroom and toilet are separate and the bathtub is deep, so it was perfect for soothing my tired body after walking around the city. The facility where the hotel is located, ShinPuhkan, is also home to restaurants and stylish shops, and is directly connected to the station so you can enjoy yourself even if the weather is bad during your trip. However, there were a lot of drinks in the minibar fridge, which was a bit of a hassle when trying to refrigerate the souvenirs I bought...
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We loved this hotel. The concierge went above and beyond to help us with two serious issues our group had. The food and service at Mr. Maurice's was excellent. The rooms were spacious and well laid out and quiet which might surprise you when you walk into the busy reception and coffee shop area. Loved the decor and layout of the hotel.
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Date of stay: October 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A few years ago I had to cancel my reservation at the Ace Hotel in New York due to COVID. Having a regret for that, I booked Ace Hotel Kyoto this time. The Historic Room had a nice classic interior just as you can see in the photo. Actually, only two disadvantages of this hotel were the dryer with weak wind and the poor view out the window. Everything else was satisfactory. Despite being well soundproofed, it was very noisy when we were there because a construction was going on on the road. We had to move to another room and the new room was very quiet, but had a back alley view. However, the staff was quick to respond to all our requests and we were impressed. The bed was very comfortable, and the best thing was the bathroom faucet - maybe if you try it you'll see what I mean. The location was also very good, so it was convenient for eating or shopping, and it was also nice to be able to use Stump Coffee. I would recommend this hotel for those who prefer a convenient location and a cheerful atmosphere.
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Date of stay: May 2024
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Location
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Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our visit to Kyoto and 3 night stay at this hotel was driven by a pop up dinner reservation to Noma Kyoto (by Chef Rene Redzepi), held within this modern hotel. Everyone was very helpful and attentive and everyone spoke very good English. It is located about a block away from the subway, K-Line, at the Karasuma Oike station.
We stayed in the Deluxe King room on the 7th (top) floor. The bed was very comfortable. They provided a thin but weighty cover over the comforter which provided an excellent level of warmth. The bathroom was fabulous, as it offered the special Japanese toilet (heated seat and bidet) and a separated shower and tub enclosure.
We added the breakfast meals to our room. In the restaurant, you can choose Western meals or a Japanese breakfast; both were very good.
This place is pretty hip: artist displays, open business area in the lobby, cool Taco days, shops below, cool music vibes and vinyl record players in the rooms.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Google Maps address is incorrect.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from マネージメント エースホテル京都, オーナー at Ace Hotel Kyoto
Responded Jun 29, 2023
Dear Wanderlustgaal, Thank you for sleeping with us. So lucky of you to get a spot at Noma and even luckier for us to have you stay over. Looks like you had the full of experience utilizing the records, breakfast, and Taco Tuesdays. Thank you for taking to the time to write about the details with us during your adventures in Kyoto. Can't wait to have you back. Yours Sincerely, Eric Assistant Operations Manager
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What can I say but perfection! The Ace Hotel was probably our favourite hotel while staying in Japan.
As soon as you walk into the foyer you know you have chosen a cool, beautifully appointed and funky hotel.
The staff are young, friendly and are only too happy to want to help. They really make the hotel with their eagerness to please and assist.
The hotel itself is so stunning with artistic features, stunning rooms with beautiful amenities. Our room even included its own vinyl record player and guitar in case you were compelled to write your own song (it even included music paper so you could write the actual music!)
We chose a deluxe King room which was a nice size for two people and did not feel cramped at all. There was free WiFi a great TV, air conditioning and also an air purifier.
Loved the bathroom, which included stunning bath products by Uka, to use in the Japanese soaking bath. The bathroom product were also all bio degradable.
The gym was my favourite part, on our trips many hotels offered a gym, that were really bad. The Ace Hotel had a really good tray of equipment and was also clean and they provided great sanitisation equipment.
The hotel has coffee shops and many stores down stairs and is also close to SO much shopping and sight seeing places. Within the actual hotel though you also have Piopiko Contemporary tacos and cocktails from Michelin-ranked rockstar Chef Wes Avila, Mr. Maurice’s Italian their rooftop ode to Italian-American cooking and Mr. Maurice’s Rooftop Bar their rooftop ode to Italian-American cooking serving pasta, wood fire pizza, wine and cocktails. For an early morning pick me up you can also visit Stumptown Coffee Roasters.
After all my friends who had been to Kyoto told me it was their favourite place, I now know exactly why, what an incredible place. We would definitely come back and suggest this amazing hotel. It was one of the best parts of the holiday.
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Date of stay: November 2022
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Make sure you check out the bars/ restaurants in the hotel they are all great.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from マネージメント エースホテル京都, オーナー at Ace Hotel Kyoto
Responded Dec 21, 2022
Dear AnthonyA207, Thank you for sleeping with us. We are overcome with joy to hear you could enjoy yourselves and put all of our facilities and features to good use. Art and music are a key part of the Ace experience and we look forward to hearing some of your original songs for us on the guitar when you get back. Please also extend to your friends a big warm thank you from us. Safe and happy travels.
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Essentially it’s a hotel accommodating to White tourists who want to feel they’re in the U.S., rather than Japan.
The hotel is beautifully detailed both for common areas and the room. Many small details showed efforts.
There’s no pool, and only a small gym and some restaurants inside the hotel, while the connected 新風館 has many good shops. It’s centrally located in a central Kyoto area with easy access to tourist hotspots.
However, the hotel charges for laundry bags which is absurd. Services are bad. While the staff wear expensive watches, the same could not be said about their ability to UNDERSTAND English and hospitality.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled solo
Room Tip:Overrated. Better Cash-to-experience value elsewhere.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Kyoto area.
PRICE RANGE
C$323 - C$631 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiKyoto PrefectureKyotoCity Center
NUMBER OF ROOMS
213
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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