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Ace Hotel Kyoto

245-2 Kurumayacho, Nakagyo-ku ShinPuhKan, Kyoto 604-8185 Kyoto Prefecture
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Traveller (571)
Room & Suite (98)
Dining (27)
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About

#7 of 336 hotels in Kyoto
Location
Cleanliness
Service
Value
2023 Travellers' Choice Best of the Best
Ace Hotel Kyoto lives in a part new build and part historic structure that was once home to a beloved landmark telephone company, designed in partnership with our longtime friends Commune Design and the legendary architect Kengo Kuma. Our first hotel in Asia, Ace Hotel Kyoto lives in the cultural epicenter of Japan, a place revered for its abundance of art, craft and nature. There’s an inspired Lobby with a dedicated art gallery, three distinct restaurants by award-winning culinary partners, 24-hour gym, flexible event spaces and a verdant garden courtyard. There’s also the first Stumptown Coffee Roasters cafe in Japan, and we’re within walking distance to cultural landmarks like the Nishiki Market, Kyoto Art Center and Kamesuehiro, the iconic 200-year old confectionary.
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Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Banquet room
Parking
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Complimentary tea
Rooftop bar
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Bidet
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Boutique
City View
Languages Spoken
English, French, Japanese
5.0
283 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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The Ace Hotel Kyoto garners high praise for its chic amenities, with guests enjoying the stylish decor and comfortable rooms equipped with unique touches like record players. The hotel's service is frequently lauded for being attentive and friendly, enhancing the overall experience. Its spacious and trendy rooms, along with a prime location close to attractions, contribute to its appeal. Reviewers also appreciate the hotel's cleanliness and the excellent value it offers. The artistic atmosphere and hip vibe of the hotel are particularly popular among travelers.
Location
Convenient
Atmosphere
Hip
Rooms
Spacious
Value
Affordable
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch
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283Reviews7Q+A29Room tips
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wyeast32 wrote a review Feb 22
Bismarck, North Dakota28 contributions
+1
The absolute perfect place to stay in Kyoto. Stayed in the Ace Suite and it was awesome. Meticulously clean, very large for Japan, and if you are from the States, a familiar reminder of home. Restaurants on-site were all fantastic, and the location for exploring Kyoto was ideal. Ace Hotels are always "hip" but in my experience they don't always deliver on the small details and service...the Kyoto Ace absolutely delivers in every way. If you want a 5 star experience but in with little less formal atmosphere, and a little more laid back vibe, you will not be disappointed with the Ace Hotel Kyoto.
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Date of stay: February 2024
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Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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itsonmylist wrote a review Feb 20
Charleston, South Carolina14 contributions
This hotel was just about perfect in every way. Cool low key vibe, super stylish and the room and bathroom were well designed and comfortable. We had a room in the historic part of the hotel. Room was beautiful with high ceilings and lots of natural light (something I struggled to find on my month long trip to Japan). The rooftop bar is beautiful with a great selection of cocktails and wine. Location is great and the staff were welcoming and helpful. Would highly recommend and would definitely stay here again!
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Date of stay: October 2023Trip type: Travelled as a couple
Room Tip: Great rooftop bar
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Priscilla S wrote a review Feb 6
Sydney, Australia18 contributions
I highly recommend this hotel. Best value 5 star I have ever stayed in. The hotel is relatively new so everything is still fresh. The service and staff were excellent. The quality of the food in both the Italian and Mexican restaurants is above average. It was nice to have a little bit of good western food when eating mostly Japanese food. The location is central close to Nishiki markets and there are many lovely clothing and other stores in the area. I enjoyed having access to an e-bike which allowed me to explore, go further afield and find magical corners of Kyoto. Being above the Subway station is incredibly convenient. The stores just outsidethe Ace Hotel were high end including Le Labo, Kitson, Y brothers and an incredible bonsai and ice cream shop. We could not have had a better experience.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Youngkyoung L wrote a review Feb 4
2 contributions
Lucky to have Ace Hotel in Kyoto. It’s the brand’s first and the only one in asia. My husband used to study in Kyoto university, and remember the 1920’s old Kyoto Central Telephone company building before the transformation. It’s beautifully re-designed by the famous Kengo Kuma who designed Nezu museum and tons of wonderful places such as Edition hotel in Tokyo. Lastly and most importantly, all the staffs in Ace hotel are always impeccable! I would love to stay again whenever I could have chance to visit Kyoto.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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TravelGnomes wrote a review Jan 2024
Sydney, Australia61 contributions
We stayed as a family of four in the Family Tatami room. It was so spacious for essentially 4 adult-sized people to lounge around in. Our teenage boys loved strumming on the guitar and the record player added great vibe. The bathroom area was huge and all four of us could use it without too much drama or waiting. Location was great - a quick hop by subway to Kyoto Station to catch the Shinkansen. The historic building complex houses great quirky shops and you would see lots of locals coming by. We used the complimentary bikes (choice of e bike or manual) to cycle along the riverway. As coffee lovers, we purchased the Bottomless Cup coupon which allows unlimited coffee orders from Stumptown Roasters (a cool cafe located in hotel lobby) - it was a dangerous caffeine overload though! It’s worth it if you think you’ll be having three coffees per day. Overall it was a most memorable stay that won the approval of our teenagers!
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Date of stay: January 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kate A wrote a review Jan 2024
2 contributions
We had a wonderful stay at the Ace. As others have written, it is funky, in a great area, has great food and coffee, and the rooms are spacious and comfortable. However, it was the staff who really made our stay great. Our teenage daughter suddenly became ill during our stay. The front desk organised a medical appointment and a taxi to take us there. What was really above and beyond though, was that they also sent an English-speaking staff member (May) with us to the clinic to assist with translating. May was an absolute credit to the hotel. She was respectful, professional and so warm and kind to my daughter, who was distressed and feeling very unwell. We couldn't have managed nearly as well at the clinic without her. For the next couple of days, the staff kept checking in on our daughter's condition, and offered to bring her breakfast etc to the room. It made a challenging and unexpected situation much easier.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: We loved our rooms in the historic part of the hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Evan Krug wrote a review Jan 2024
Atlanta, Georgia3 contributions
+1
Amazing experience for first time travelers to Japan. Their staff is incredibly diverse including people from most backgrounds. This makes it easy to get recommendations for pretty much anything you might be interested in within the area. The food was excellent as well and the staff at all 3 on site restaurants were helpful and educated which allowed me to navigate my tricky allergies well. Probably my favorite part of the whole experience was the brief stop ins the staff would do just to check in on how your trip is going. 10/10 would recommend and definitely look forward to revisiting this hotel.
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Date of stay: December 2023Trip type: Travelled with friends
Room Tip: Take advantage of the front desk. As travelers that didn’t speak much Japanese this was helpful...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from エースホテル京都 マネージメント, Owner at Ace Hotel Kyoto
Responded Jan 19, 2024
Dear Evangiovanni, Thank you for sleeping with us. What a pleasure it was to meet you during your stay, I remember that you are a big Ace fan and have been making your rounds all around the world to visit us. Thank you for munching around each and every venue and of course you know we got your back when it comes to protecting you from the foods that you don't mess with. Wishing you your best year yet in 2024. Can't wait to welcome you back. Yours Kindest, Eric Assistant Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kat H wrote a review Jan 2024
6 contributions
We loved Ace Kyoto. The room was lovely and chic and the bed very comfortable. People were friendly and helpful and the coffee downstairs great. So central to everything an in a very cool area. Next time we will stay a week.
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from エースホテル京都 マネージメント, Owner at Ace Hotel Kyoto
Responded Jan 19, 2024
Dear Katsinthecraddle, Thank you for sleeping with us. So glad you could make yourself at home in your home away from home in Kyoto. We can't wait for your week back with us. Until then, safe and happy travels around the planet   Yours Kindest, Eric Assistant Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ladycaterina wrote a review Jan 2024
New York68 contributions
Fun vibe and really funky lobby. Location was also spot on. We enjoyed the coffee shop in the lobby. Our only complaint is that the mattresses have waterproof pad coverings and it made the bedding really uncomfortable and sweaty. We told the staff at checkout and they promised to look into it - so maybe it's been fixed.
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Date of stay: August 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from エースホテル京都 マネージメント, Owner at Ace Hotel Kyoto
Responded Jan 19, 2024
Dear ladycaterina. Thank you for sleeping with us. We are so glad to hear that you could enjoy your time in Kyoto and made great use out of Stumptown. I am very sorry to hear that you could not feel comfy on our beds. Each bed has a bed-pad to add a layer of softness and prevent any stains or spills from making it to the mattress. I know that each body of each person varies in their sleep style and idea of comfort and I am sorry that our beds were not a good match for you. Wishing you an amazing year ahead and can't wait to get you back in Kyoto. Yours Kindest, Eric Assistant Operations Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Chris902002 wrote a review Dec 2023
Makati, Philippines30 contributions
What a cool hotel. Excellent experience from the minute our cab pulled into the driveway as we were met by a "civilian" concierge. At first, I thought she wanted to pick up our cab. Lo and behold she was part of the concierge. The rooms were spacious. With special mention from my wife on the bathroom. Location was excellent with the adjoining mall etc and the portfolio of restaurants in the hotel was impressive. BUT... the air-conditioning system needs to improve. There were times in the middle of the night that would be warm. Plus, for a party of 17, they declined our request for late check out!
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from エースホテル京都 マネージメント, Owner at Ace Hotel Kyoto
Responded Jan 18, 2024
Dear Chris902002, Thank you for sleeping with us. We are glad to hear that you had an overall great stay with us and had fun exploring around our venues and the Shinpuhkan. I apologize for the trouble with the air conditioner. It can be a bit tough to navigate but you must not only adjust the temperature, but also be sure to change the mode to A/C, Heater, Fan, etc. I am also sorry that we were unable to accommodate your party's request for a late check-out. Although check-out is at 12:00PM noon for all rooms, we will always do our best to match your request for a late check-out. Unfortunately sometimes we are just unable to offer as we must also need to welcome the next guests checking in at 3PM, especially during the busy or holiday season. Can't wait to have you back with us in Kyoto. Until then, safe and happy travels across the world. Yours Kindest, Eric Assistant Operations Manager 
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$280 - C$524 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiKyoto PrefectureKyotoCity Center
NUMBER OF ROOMS
213
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Ace Hotel Kyoto - UPDATED 2024 Prices, Reviews & Photos (Japan) - Tripadvisor

Frequently Asked Questions about Ace Hotel Kyoto
Which popular attractions are close to Ace Hotel Kyoto?
Nearby attractions include Rokkakudo (0.2 km), Kyoto International Manga Museum (0.2 km), and Kaleidoscope Museum of Kyoto (0.1 km).
What are some of the property amenities at Ace Hotel Kyoto?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at Ace Hotel Kyoto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Ace Hotel Kyoto?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Ace Hotel Kyoto?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Ace Hotel Kyoto?
Conveniently located restaurants include Matsuzakagyu What’s Kyoto Muromachi, Tempura Tentora Shinpuhkan, and Inoda Coffee Honten.
Are there opportunities to exercise at Ace Hotel Kyoto?
Yes, guests have access to a fitness centre during their stay.
Is Ace Hotel Kyoto located near the city centre?
Yes, it is 0.3 km away from the centre of Kyoto.
Are any cleaning services offered at Ace Hotel Kyoto?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Ace Hotel Kyoto?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Ace Hotel Kyoto offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.