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All reviewstheme parkcity walkticket counterhalloween horror nightsexpress ticketsfast passdouble bed and singlestakoyaki museumgreat family hotelhotel lobbythemed hoteltrain stationquadruple roomother hotelshard rock cafehot showera couple of minutes walk
We stayed here for just one night before we went to Universal. It's great to be able to roll out of bed and go straight to the park. You can also buy park tickets at the hotel.
The staff were friendly. Not a lot of...More
We stayed for 4 nights in March (we are here now) with 2 adults and 1 child aged 8.
The room we were given was tiny with barely enough room for suitcases. We were also given 3 single beds despite booking a king room with...More
Response from Keihan_Universal, 係員 at Hotel Keihan Universal CityResponded March 28, 2018
Thank you for staying here at Hotel Keihan Universal Tower.
However, we sincerely apologize for causing you to point these things out to us.
We value your opinion, and will use it to better our hotel.
We look forward to your next stay.
The hotel is located right in front of Universal City station. Right in front of the hotel are rows of eateries and shops. The room for 3 is rather small but equipped with everything needed. Amenities are generous. Tea sachets are available but not coffee....More
Thank Elena S
Response from Keihan_Universal, 係員 at Hotel Keihan Universal CityResponded December 8, 2017
Thank you for staying here at Hotel Keihan Universal City.
we sincerely apologize for our housekeeping service not meeting your satisfaction.
It is shame that our housekeeping staff not clean up your room very well.
We will investigate the issues in order to prevent them...More
Only a short walk to Universal Studios Japan in Osaka, Hotel Keihan Universal City offers the convenience of staying late at Universal City Walk after a great experience at USJ. There are lots of dining and shopping bargains around too!More
Thank Leonardo Kirk G
Response from Keihan_Universal, Hotel Staff at Hotel Keihan Universal CityResponded December 1, 2017
Thank you for staying at our hotel.
And we really appreciate your kind words of praise regarding the convenient location of our hotel near a train station.
Please consider staying with us again for the convenience of our location.
We look forward to your next...More
Got a double room that was relatively cheap compared with other neighbor hotels (like it's the last one on promo). We really just wanted a room where we can sleep comfortably. Thought it was value for money but it was not. We arrived mid afternoon,...More
Thank Teresa R
Response from Keihan_Universal, Receptionist at Hotel Keihan Universal CityResponded November 19, 2017
Dear Teresa R,
Thank you for staying here at Hotel Keihan Universal City. On behalf of our staff, I would like to offer our sincerest apology for the appalling experience during your stay in our Hotel. First of all, our air conditioning system is centralized,...More