The Westin Osaka

The Westin Osaka

Traveller (1431)
Room & Suite (951)
Amadeus at The Westin Osaka
Dining (280)
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About

4.0
#25 of 445 hotels in Osaka
3.6 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
The Westin Osaka offers a wonderful night view, and the guest rooms are over 41 square meters. We promise a comfortable stay with Heavenly® Beds uniquely developed by the Westin brand. We are the 4-star hotel with around 300 guest rooms including suites, Japanese / Chinese / Western restaurant, lounge, bar, and banquet halls for up to 1000 guests. Great access to KUCHU TEIEN OBSERVATORY(Umeda Sky Building) and many shopping areas. It takes about 7 minutes walk to JR Osaka Station and about 9 minutes walk to Umeda Station. The limousine bus stop from/to Kansai International Airport is located within our hotel. You will feel the peace of mind with the nature surrounding our hotel and enjoy the urban scenery of Osaka.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Free shuttle or taxi services
Business Centre with Internet Access
Conference facilities
Paid private parking on-site
Wifi
Fitness / spa changing rooms
Sauna
Indoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Shuttle bus service
Taxi service
Banquet room
Meeting rooms
Spa
Massage
Salon
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Newspaper
Shops
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Room service
Safe
Minibar
Flatscreen TV
Bath / shower
Bathrobes
Bottled water
Iron
Refrigerator
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.5 of 5 stars
HOTEL STYLE
City View
Quiet
Languages Spoken
English, Japanese
Hotel links
Special Offer:Earn points toward free nights.

Location

1-1-20 Oyodonaka, Kita-Ku, Osaka 531-0076 Osaka Prefecture
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 99 out of 100
99
Itami Airport
Kobe Airport
25.6 km
See all flights
Oosaka
8 minRailway
1,705Review47Q+A100Room tips
Traveller rating
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Detailed Reviews
Jit S wrote a review Feb 2020
+1
3.0 of 5 bubbles
Located next to Umeda Sky building, the Westin is close enough to the hustle of Osaka’s Malls so you can duck out when the bustle gets a bit too much. There’s an underground food court nearby with a great selection of Japanese food. The rooms are very spacious which is great for Japan, so you can actually relax in them without feeling claustrophobic. The bathroom is also spacious with a shower and separate bath, but the design feels a little dated, along with the furniture in the room. The facilities of the pool and gym have to be paid in addition to the room, so it’s not as accessible if you just want to pop in for say a quick run. The breakfast buffet is pretty decent with a good wide selection of western and Japanese food and some Chinese food too. The hotel staff are polite as you’d expect, but not as accommodating to spontaneous requests, which me and my guests made in the foyer late one night, when we required some glasses. But that aside the concierge was very helpful in requests we made for finding bars to show specific Football matches. All in all we enjoyed a good stay, but for price you might expect a tiny bit more, or at least complimentary gym access.
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Date of stay: December 2019Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team E, マネージャー at The Westin Osaka
Responded Feb 12, 2020
Dear Mr. Ms. 222jits Thank you very much for staying at The Westin Osaka, and also thank you for taking time to write a valuable feedback about your experience with us. We sincerely apologize that we could not meet your expectations for the fitness area. Our Fitness club is used by members and hotel guests and has different contents from the rules of Marriott facilities. Your feedback is very important to us. We have shared your feedback with the appropriate hotel team. For concierge service, restaurants, and location, thank you for your great comments. Once again, thank you for staying with us and we look forward to welcoming you again in the near future. Sincerely yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
kristentot wrote a review Jan 2020
New York City, New York
5.0 of 5 bubbles
The concierge was very helpful, booking restaurants for us and helping us find a grocery store to buy a particular item that was not easy to find in many stores. The room was also very clean and the breakfast buffet was good.
Only down side is that the hotel is in a very boring area and it takes about one hour by train to get to the interesting area of Osaka. The JR pass is basically not helpful at all for traveling from the hotel to other areas of Osaka.
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Date of stay: January 2020
5.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Syed Zaidi wrote a review Jan 2020
Osaka Prefecture, Japan
+1
5.0 of 5 bubbles
I wanted to check this place for long time but didn't have time go. Finally got family stay there are couple of bad and good points but over all perfect... First we booked for one child and to adult when I called them and ask we one more small child 7 years old they said child can use lounge free but not in alcohol session, good enough.

As a gold member we wanted to checkout late 14:00 but they said they can't we must checkout 12:00 it was really not good as we had to check flight late evening. but after some argue and allowed us to stay till 14:00 thank you.

Afternoon tea time menu is best so far in Osaka, please check the pic different kind of Christmas charter sweets and off course best tea.

Room clean wide and beautiful view please check pic. but we found one extra bed that we thought its from hotel side for our small child. but when we checkout they charged us over 50$ surprised. I paid without any argue but felt bed becoz they didn't mention about any charges and we did not request any extra bed.

Kind staff convince place in city, evening cocktail menu was good and breakfast selection was also very nice so I don't mind to pay for extra bed but they should let us know first..

Will come again
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Date of stay: December 2019
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: city view room is much better
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
LeavingOrangeCounty wrote a review Jan 2024
Laguna Beach, California
+1
2.0 of 5 bubbles
Stayed here for two nights in a "newly renovated" room. Aside from the location there was very little to get excited about at this property. The place is extremely tired and dated. Yes they are starting to update their rooms but we very unimpressed with the quality of the remodel. It seems they are opting for a refresh of key elements (carpet, wall coverings, drapes etc.). They haven't touched the bathrooms or replaced the doors. We saw lots of chipped paint, scuffs in our room. The design elements are not great either...the carpets are hideous. There was an overwhelming smell in the room throughout our stay from the new carpet and paint. A major downside.

The club lounge was also very poor in comparison to the Conrad across town. Their afternoon tea was very solid but the evening offerings were kind of a joke. Saucepans of over-salted, cafeteria-style slop like pasta and potatoes. No cheese or usual nibbles.

Breakfast was served in the lobby area. It seemed extremely busy and chaotic. The options were limited and did not vary between the two days.

The gym, pool and health area are in desperate need of a makeover both in terms of the fit and finish and the prices. Charging hotel guests a lot of money to swim seems crazy to me.

I have zero plans to ever return to this hotel unless they truly commit to a proper overhaul. This is a shame because the staff seemed so friendly and helpful
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Date of stay: December 2023
2.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Caution...newly remodeled rooms are likely to have a strong smell of paint and carpet
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 大阪 ウェスティンホテル, Owner at The Westin Osaka
Responded Jan 2, 2024
Dear LeavingOrangeCounty Thank you very much for staying at The Westin Osaka and your valuable feedback about our hotel. We sincerely apologize that we did not meet your expectations about our facility. We’ll share your comment with our teams and we are going to improve our service to bring you a brilliant memories in next opportunity. We would promise for your next stay as comfortable as we can. Once again, thank you very much for staying with us and your loyalty to Marriott international. Thank you and best regards, The Westin Osaka
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Dylan_Stardew wrote a review Apr 2023
Hong Kong, China
5.0 of 5 bubbles
Some things in the hotel room may look a little old-fashioned, but don't let that give you a bad impression. The bed was super comfortable to sleep in, and they even provided a lavender oil to apply on your wrists that could help you sleep better. They had many hotel amenities and even a humidifier. Their charge ports were great too. The location was quite convenient as there was a pathway to the train station only about 7 minutes away from walking.
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Date of stay: January 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ウェスティンホテル 大阪, オーナー at The Westin Osaka
Responded Apr 14, 2023
Dear DylanStardew1234 Thank you very much for staying at The Westin Osaka and your valuable feedback about our hotel. We are glad to hear that you enjoyed your stay with us. Thank you for your warm comment about room amenities. If you have any comments or requests to make your stay more comfortable, please feel free to contact us at any time. Once again, thank you very much for staying with us and your loyalty to Marriott international, and we are looking forward to welcoming you again at the Westin Osaka near future.
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Shadowdali wrote a review Jan 2020
4.0 of 5 bubbles
Surroundings are going through major constructions and a bit hard to get to the hotel walking but doable. Good services all-round. Restaurants on the 3rd floor looks expensive but you can find lunch ala carte which is reasonable and good taste. Love to see how improvements will be done especially towards the Osaka Kansai Japan Expo 2025.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
foreign export wrote a review Apr 2023
Sydney, Australia
4.0 of 5 bubbles
As some have mentioned this hotel is located away from the main city centre action, behind the hotel is predominantly an industrial area and in front its currently a large construction site.
The hotel is a little dated but that didn't detract from our stay.
Room on the 18th floor was large, very comfortable large bed, and breakfast was enjoyable with a large selection from the buffet area.
Staff were attentive and keen to assist.
We did find it a little unusual for a higher quality hotel to charge us for additional coffee sachets to be used in the room- other hotels in Japan didn't charge us for additional coffee.
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Date of stay: April 2023
4.0 of 5 bubblesValue
2.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: just be sure that the hotel location is suitable for where you want to travel to in Osaka
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ウェスティンホテル 大阪, オーナー at The Westin Osaka
Responded Apr 14, 2023
Dear travelbugaa Thank you very much for staying at The Westin Osaka and your valuable comment about our hotel. We hope you enjoyed your stay with us, However we apologize that we did not meet your expectations about coffee in your room. It is chargeable for additional request. If you have any comments or requests to make your stay more comfortable, please feel free to contact us at any time. Once again, thank you very much for staying with us and your loyalty to Marriott international, and we are looking forward to welcoming you again at the Westin Osaka near future.
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IrishFamilyAdventures wrote a review May 2023
County Dublin, Ireland
5.0 of 5 bubbles
This hotel is really lovely with HUGE rooms compared to the other Japanese hotels I stayed in. They offer a lovely space to relax and unwind with great views (mine was of the nearby Sky Tree building). The breakfast was nice with a chef available to cook up egg based dishes. The staff were lovely and even sent some treats to my room as it was my birthday. The bathroom is gorgeous with good quality toiletries. I tried out the Teppanyaki dinner in the Japanese restaurant which was delicious. On the downside, It has been commented on already, but they charge extra to use the pool facilities. I understand that this is because it is run by a different company. It isn't much - maybe 12 or 13 euro but given the price of the room, I would suggest including it in the room rate. It feels a bit off to charge for something that most people expect to be included as part of a high end hotel stay.
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Date of stay: May 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ウェスティンホテル 大阪, オーナー at The Westin Osaka
Responded Sep 22, 2023
Dear IrishFamily2018 Thank you very much for staying at The Westin Osaka and your valuable feedback about our hotel. We hope you enjoyed your wonderful birthday stay with us. Thank you for your comments about pool facilities, we’ll share your comment with our teams. Once again, thank you very much for staying with us and your loyalty to Marriott international, and we are looking forward to welcoming you again at the Westin Osaka near future. Thank you and best regards,
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Botheration wrote a review Jan 2023
Dubai, United Arab Emirates
4.0 of 5 bubbles
We arrived at the Westin Osaka on the 22nd of December after a long haul flight. From the moment the car stopped all the staff were very helpful in getting our luggage to our rooms. Check in process was very quick. I didn’t have to stand in line and moments later we were ushered to our room on the 22nd floor and the staff explained us about the room’s and hotel’s amenities. When changed and headed for dinner in the adjacent sky building’s basement. After dinner we strolled to the Lawson convenience store which is to the left of the hotel and discovered a 7-eleven opposite the hotel. You won’t go hungry staying at Westin with all these establishments nearby. The breakfast buffet was good, for Muslims could be limiting, but we didn’t mind it too much, as we mostly chose pastries and boiled eggs that were available as well as some veggies. The hotel staff were very helpful in terms of securing transportation (hired cars and taxis). They also arranged for my bags to be sent via express delivery to Tokyo so I won’t have to drag luggage through the Shinkansen commute. I thoroughly enjoyed my stay at the Westin. I only wished it was a bit closer to the station in terms of walking distance but to be fair the hotel did provide shuttles from and to and Osaka Station.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ウェスティンホテル 大阪, オーナー at The Westin Osaka
Responded Jan 2, 2023
Thank you very much for staying at The Westin Osaka and your valuable feedback about our hotel. We are so glad to hear that you enjoyed your stay with us. If you have any comments or requests to make your stay more comfortable, please feel free to contact us at any time. Once again, thank you very much for staying with us and your loyalty to Marriott international, and we are looking forward to welcoming you again at the Westin Osaka near future. Thank you and best regards,
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Nov22trip wrote a review Dec 2022
Walnut Creek, United States
2.0 of 5 bubbles
I am a Platinum member, and stayed 4 different hotels during my 2 weeks stay in Japan in Nov 2022. Westin Kyoto, Hyatt Fukuoka, and other local but special hot spring hotel.

Westin Osaka was only and totally a mistake.

Inconvenient location: too far to walk with luggage and the number of shuttles is far less than other hotels offering. Rooms are outdated, heavy traffic area carpet was kind of worn out and dirty, and the lounge, it was just awful!!!!!

After a long wait, in the lounge, there were only empty bottles of wines laying on the table, food was the cheapest, soggy French fries, fried rice and hamburger that get run out immediately. The experience was not "Executive" lounge at all. We finished one drink very quickly and got out of there. Also, there was a line for breakfast in the morning. Just stay elsewhere. Westin, you should sell this property or do something....
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Date of stay: November 2022
1.0 of 5 bubblesValue
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: I truly regret choosing this hotel. dont.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ウェスティンホテル 大阪, オーナー at The Westin Osaka
Responded Dec 2, 2022
Dear miyakoo2017 Thank you for staying with us and for taking your time to share your feedback on the Tripadvisor. These kind of feedback are very important for us to know what we should do for our important guest. We very regret that we were unable to meet your expectations during your stay. Please accept my sincerely apologies especially for shuttle bus service, executive lounge and breakfast. Already your valuable feedback has shared all departments and our management to improve our services. Once again thank you for your time to share your feedback and your continuous loyalty as Marriott Bonvoy Platinum member. I hope you will come back to Japan from California and stay at The Westin Osaka. We will take care of you with our most warm welcoming. Best regards, Service Express Manager The Westin Osaka
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Ilavayou wrote a tip Jul 17
Manila, Philippines764 contributions36 helpful votes
5.0 of 5 bubbles
"It’s quite a walk to the train station- probably about 15 mins walk but so near the shopping area."
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Exec_Travel wrote a tip Jun 2024
Singapore, Singapore27 contributions31 helpful votes
2.0 of 5 bubbles
"Avoid this if traveling with kids. There’s nothing interesting to keep the kids occupied. The swimming pool is charged on a per person basis"
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Tour43637175986 wrote a tip Apr 2024
Seattle, Washington4 contributions
5.0 of 5 bubbles
"They don't provide cots, so pick your bed sizes thoughtfully. Also, there's no washing machine, which is unusual for Japanese hotels. "
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Nichola T wrote a tip Apr 2024
6 contributions
4.0 of 5 bubbles
"Under 17 cannot swim in the pool, disappointed for my daughter. "
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Odusseus1000 wrote a tip Apr 2024
Cave Creek, Arizona305 contributions235 helpful votes
3.0 of 5 bubbles
"At the rear of the garden is the Umeda Sky Bldg. Walk straight in,and you will find 19 great restaurants. Okonomiyaki Kiji is fabulous!"
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Not the right property for you?
There are more places to choose from in the Osaka area.
PRICE RANGE
C$335 - C$394 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin osaka hotel osaka, westin osaka, osaka westin
LOCATION
JapanKinkiOsaka PrefectureOsakaOsaka Station / Umeda
NUMBER OF ROOMS
303
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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The Westin Osaka - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about The Westin Osaka
Which popular attractions are close to The Westin Osaka?
Nearby attractions include Kuchu Teien Observatory (0.1 km), Umeda Sky Building (0.09 km), and Shin Umeda City (0.08 km).
What are some of the property amenities at The Westin Osaka?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Westin Osaka?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Osaka?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Osaka?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin Osaka?
Conveniently located restaurants include Alto Tritone, Okonomiyaki Kiji - Umeda Sky Bldg, and The City Bakery Umeda.
Are there opportunities to exercise at The Westin Osaka?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at The Westin Osaka?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Osaka offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Osaka?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to The Westin Osaka?
Many travellers enjoy visiting Osaka Castle (3.8 km), Osaka City Central Hall (1.8 km), and Osaka Prefectural Nakanoshima Library (1.7 km).
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