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The Westin Osaka

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1,012 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Osaka
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Showing 355: English reviews
Reviewed 8 October 2016 via mobile

We stayed two nights there at executive room. The people who is staying executive room can use executive lounge that free beverage and dessert are served at afternoon time, free alcohol and aperitif are served at dinner time. Unfortunately the break first of the lobby floor is better than there.

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Helpful?
Thank Hammer0810
Team E, Manager at The Westin Osaka, responded to this review

Thank you very much for staying at the Westin Osaka. We hope you had a pleasant stay with us. Also, thank you for your comments. We would share your comments among our staff and try to improve our services and facilities more and more in the future. Thank you again and we are looking forward to welcoming you back to...

Beijing, China
Reviewed 5 October 2016

Authentic design of Japanese suite on the 7F Friendly employees willing to help anywhere in the hotel The garden outside the breakfast place is well designed Breakfast selection can be improved Must visit again

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Thank Chris N
Reviewed 4 October 2016

My family came to Japan to visit for two weeks. Having little Japanese ability and a bit of travel nerves, the staff at the Westin did a great job managing their needs. Especially the concierge staff Emiko, who has wonderful English and very helpful in planning out our day. She also went above and beyond when hearing it was my...

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1Thank Susan M
Reviewed 29 September 2016 via mobile

Spent two nights at the hotel. Easy walking distance to the Umeda stations and central shopping areas. The staff are always polite and very helpful meeting all my requests for assistance and great advice on directions. The rooms are very comfortable and the shuttle bus back to the airport was easy to book. Great stay all round.

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Thank Dave O
Dublin, Ireland
Reviewed 26 September 2016

We really enjoyed our stay at the Westin Osaka. The location was perfect and the hotel shuttle made getting to the train station simple. The staff were so helpful with making restaurant reservations. The rooms are beautiful, and we slept very well. I would definitely stay here again.

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Helpful?
Thank Autumn D
Team E, Manager at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last visit to Osaka. Also, thank you for your valuable comments. We are more than happy to hear that you had a pleasant stay with us. We would try to improve our services and facilities more and more consecutively in the future then, your continued patronage would be...

Chicago, Illinois
Reviewed 25 September 2016

I chose the hotel because I wanted western lodging after the flight from the US and was looking for something near Umeda station. The hotel rooms were reasonably priced for a large western style hotel. While this is somewhat near the train station, it is a hike (through a long tunnel under a construction site) and it is an even...

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1Thank JWm65
Manila, Philippines
Reviewed 24 September 2016 via mobile

The Westin Osaka has great service and above average rooms. Those were the 2 highlights of my stay: -service was great end to end, from the moment you arrive to the moment you check-out, well trained staff -room was great, try to make sure you get assigned the single king size bed though, had to settle for 2 beds even...

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Helpful?
Thank migidj11
Team E, Manager at The Westin Osaka, responded to this review

Thank you very much for your choosing the Westin Osaka for your last visit to Osaka. Also, thank you for your valuable comments. We are more than happy to hear that you had a pleasant stay with us. We would try to improve our services and facilities more and more consecutively in the future then, your continued patronage would be...

Taipei
Reviewed 23 September 2016

SPG chain in general is stable and no surprised. That is exactly what business persons need. When I travel, I trust what SPG provides and it always lets me feel like home no matter where I go. It is indeed excellent.

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1Thank ed308g
Newmarket, United Kingdom
Reviewed 22 September 2016

This is an excellent hotel, convenient for Osaka train station, with courtesy bus running several times an hour or an easy walk. Rooms are excellent and very quiet. However it is expensive if you have to buy breakfast (approx. 28USD per person) drinks are expensive, and you have to pay to use the Gym or pool.

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Helpful?
Thank Tracey T
Team E, Manager at The Westin Osaka, responded to this review

Thank you very much for your staying at the Westin Osaka. Also, thank you for your valuable comment. We are more than happy to hear that you had a pleasant time with us. We would try to improve our services and facilities more and more including your indicated points then, your continued patronage would be very much appreciated. Thank you...

Hong Kong
Reviewed 18 September 2016

I feel very disappointed and desperate of the reply from your Westin Osaka room reservation assistant chief. I booked the hotel 4 months back but she just contacted me saying it's out of electricity 2 weeks prior our check-in date. The worse thing is she didn't think any mitigation plan for the Loyalty SPG member like us ... just saying...

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1Thank garyhch

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Amadeus
Amadeus
Cuisines: Italian, International
Lobby Lounge
Lobby Lounge
Cuisines: Cafe
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about The Westin Osaka

Address: 1-1-20 Oyodonaka, Kita-ku, Osaka 531-0076, Osaka Prefecture
Region: Japan > Kinki > Osaka Prefecture > Osaka > Osaka Station / Umeda
Price Range: $241 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Osaka 4*
Number of rooms: 303
Reservation Options:
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Also Known As:
The Westin Osaka Hotel Osaka
Westin Osaka
Osaka Westin
Hotel Style:
#7 Spa Hotel in Osaka
#14 Luxury Hotel in Osaka
#16 Family Hotel in Osaka
#27 Business Hotel in Osaka
#30 Romantic Hotel in Osaka
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Osaka staff and other travellers.
21 questions
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Questions? Get answers from The Westin Osaka staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get an executive room if you can. ”
 of 5 bubbles Carla0823, 21 Nov 2016 | Read review
“Excellent rooms with Heavenly Beds! The location was very good for us and close to restaurants and not far from the train station. Hotel bar and restaurant are over priced. There is a Westin bus that goes to and from the train station about every 15 minutes .”
 of 5 bubbles garyk758, 21 Nov 2016 | Read review
“Shuttle service”
 of 5 bubbles quibs59, 13 Nov 2016 | Read review
“One at a different hotel”
 of 5 bubbles rebeccab178, 5 Nov 2016 | Read review
“Go for anything facing the Umeda Sky Building... AMAZING views!”
 of 5 bubbles 656pawelw, 4 Nov 2016 | Read review
5 of 5
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