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The Westin Osaka

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Traveller (813)
Room & Suite (630)
Dining (106)
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Overview
  • Excellent43%
  • Very good40%
  • Average12%
  • Poor3%
  • Terrible2%
Travellers talk about
“shuttle bus”(52 reviews)
“heavenly bed”(11 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Free Shuttle or Taxi Services
4 Star Hotel
All hotel details
Contact Info
Name/address in local language
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Reviews (1,330)
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191
174
82
22
14
Show reviews that mention
All reviewsshuttle busthe umeda sky buildingheavenly bedamadeus restaurantcorner suitethe executive loungeshuttle serviceumeda stationjapanese servicebreakfast buffetjapanese standardsstayed two nightsan upgradeinternet accessspacious roomminute walkrooms are big
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371 - 375 of 483 reviews
Reviewed 19 January 2014

We stayed during the Christmas holidays. Our room was a nice newly decorated room with a view of the Umeda Sky Tower and a nice panorama towards the river. Although it was rather cold, we dressed warm and enjoyed the stroll in their garden which...More

1  Thank ChuJoe
Response from ExperienceTeam, Manager at The Westin OsakaResponded 30 January 2014

Thank you very much for your staying at the Westin Osaka. Also, thank you very much for your valuable comment. We would try to improve the points that you have indicted including WiFi and Food & Bevarage options then, your continued patronage to the Westin...More

Reviewed 17 January 2014

The Westin Osaka is a nice, western-style hotel in Osaka. It is located about 10 minutes by foot from the main Osaka train station. The hotel has limited dining options, but is located near a cluster of restaurants and bars. Our room was newly renovated...More

Thank Mark N
Response from ExperienceTeam, Manager at The Westin OsakaResponded 30 January 2014

Thank you very much for your staying at the Westin Osaka. Also, thank you for your valuable comment. We are regrett to hear that your stay is not satisfying at this time. We would evaluate your opinion and try to improve as much as we...More

Reviewed 25 November 2013

I am a frequent business traveler and Westin is my hotel of choice. My biggest issue with this hotel is the lack of wireless internet. Really?... a business hotel..in Osaka Japan...in 2013, that does not have wireless internet? Otherwise this is a "normal Westin" hotel,...More

1  Thank Matt-Jode
Response from ExperienceTeam, Manager at The Westin OsakaResponded 4 December 2013

Thank you very much for your choosing the Westin Osaka for your last stay. Also, thank you for your valuable comment, regarding to the wireless internet. We are plannig to improve our internet access atmosphere in the near future then, you kind patience would be...More

Reviewed 21 November 2013

Staff- excellent, views- amazing, furnishing in room- carefully considered, room size- decadent = magical stay. Prior to my night at the Westin, I spent 3 weeks in Osaka sleeping on a 1/2inch thick futon, after arriving at the Westin, there were tears of joy sinking...More

Thank MrDavidGovi
Response from ExperienceTeam, Manager at The Westin OsakaResponded 25 November 2013

Thank you very much for your choosing the Westin Osaka for your last vist to Osaka. And also, thank you for your valuable comment. We are more than happy to hear about your satisfaction. We would try to improve our service and facility consecutively then,...More

Reviewed 17 November 2013

I am giving them five stars purely on their customer service. We arrived three days ago and discovered our travel agent had booked us in on the wrong dates. Instead of telling us "so sorry, cannot help you," the customer service manager spent an hour...More

Thank Jimba_the_hut
Response from ExperienceTeam, Manager at The Westin OsakaResponded 20 November 2013

Thank you very much for your staying at the Westin Osaka for your last vist to Osaka. Also, thank you for your valuable comment. We are more than happy to hear about your satisfaction. We would try to improve our service and facility consecutively then,...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$198 - US$459 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Osaka
#10 Family Hotel in Osaka
#12 Luxury Hotel in Osaka
#27 Business Hotel in Osaka
#30 Romantic Hotel in Osaka
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$198 - US$459 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Osaka
#10 Family Hotel in Osaka
#12 Luxury Hotel in Osaka
#27 Business Hotel in Osaka
#30 Romantic Hotel in Osaka
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (813)
Room & Suite (630)
Dining (106)
Pool & Beach (4)
Amenities (59)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
yeol2018
18 April 2018|
AnswerShow all 7 answers
Response from Team E | Property representative |
Thank you for your inquiry. There are Airport limousine bus from the Westin Osaka to Kansai International Airport. Schedule is 7:28 8:18 10:38 11:18 12:23 14:53 16:58 It takes about 70min and ticket is 1550JPY (Child is... More
0
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Margie H
11 July 2017|
AnswerShow all 6 answers
Response from BrianTaylor9 | Reviewed this property |
They did it for me when I stayed so it's just a matter of asking nicely.
1
Vote
mikefred6465
16 June 2017|
AnswerShow all 4 answers
Response from Connie F | Reviewed this property |
There's safety box in Club Room. I guess there are safety boxes in other types of room as well. Westin is a famous brand hotel, they provide good services.
1
Vote
Room Tips
"book rooms on higher floors if possible to get better views. ours on 22nd floor had river and city views."
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"any high floor"
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"If you're lucky enough to be a lady ;) there's an exclusive ladies' floor (23rd): very quiet with..."
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"higher level"
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