We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

The Gardens Hotel & Residences

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
The Gardens Hotel & Residences
The Gardens Hotel & Residences
Panoramas (16)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,062 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Gardens Hotel & Residences
See the most recent reviews
Showing 1,000: English reviews
Kuala Lumpur, Malaysia
Reviewed 17 June 2014

Stay there for a night, the room is spacious, bed is large, our room come with 2 king size bed. Bathroom is spacious as well.the design is neat and simple, Nothing special. Just wish that the view could be nicer as everything else are just fine. Compare the price with the 2 other hotel in midvalley, this hotel is just...

 Report
Helpful?
Thank Mintie L
Kingston-upon-Hull, United Kingdom
Reviewed 16 June 2014

Stayed here many times and always enjoyed the stay, rooms are big and comfortable, generally quite. This time we had a long wait to check in as they were so busy during school hols but we relaxed in the executive suite while the rooms were ready. Food is OK and lounge services quite good.

 Report
Helpful?
Thank Kevin B
Kuantan, Malaysia
Reviewed 15 June 2014

The is the second times to stay in this hotel.Love their room and toilet, and the pillow menu. Went to kl for 2 days and booked this hotel through online.Deluxe King room and request baby cot. The room is always clean and tidy. Breakfast at level 6 ,a lot of choices .If you book online just RM25 per pax if...

 Report
Helpful?
Thank Meganpq
singapore
Reviewed 15 June 2014

we stayed in a two room apartment residence. Great space, kitchen facilities and solid beds, the gym is well equipped. Swimming pool is great Location is best - you are linked to 2 great malls and food is great. Check in check out is hassle free and staff is attentive. Price is just right. Car park is 5 dollars per...

 Report
Helpful?
1Thank jachelletraveler
Singapore, Singapore
Reviewed 14 June 2014 via mobile

To avoid the traffic jams and to be located in one convenient location close to the suburbs of PJ and Damansara the lication of this hotel is unbeatable. The high standards of cleanliness and service is excellent. I was allowed to check in at 10am altho officially it is 12 noon.

 Report
Helpful?
1Thank Shirley L
Kota Bharu
Reviewed 13 June 2014 via mobile

When we were choosing hotels to stay we read that this hotel is the 5 star choice compared to the other 2 hotels around. It was quite a disappointment. I do not have the mood to talk much about it so i'll just list the pros and cons: Pro: Big spacious room Location Lovely view of KL city Love the...

 Report
Helpful?
1Thank AiNGEL83
Kuala Selangor, Malaysia
Reviewed 13 June 2014

Upon arrival I was having a problem with the booking and your Indonesian Student Trainee need a supervisors assistance. They have been going in and coming out to the behind office and your supervisor doesn't want to come out and help. After I insisted an Indian girl came out with mouth full of cigarette and stink smell and she cant...

 Report
Helpful?
1Thank Shannywong
Singapore, Singapore
Reviewed 8 June 2014

The hotel is connected to the enormous mid valley city, so it is a good place to stay to shop and to get away from the high traffic bukit bintang area. The hotel itself felt like a comfortable business hotel, with the requisite amenities but nothing luxurious. The breakfast area looked like a staff canteen. The service level at the...

 Report
Helpful?
Thank FatboyRed
Reviewed 7 June 2014 via mobile

Let the photos do the talking on the poor f&b service during breakfast. Photos were taken at 920am. Long queue for breakfast. Staff could not manage the long queue for breakfast. Buffet was not replenished at 920am. Tables not cleared. Very very poor service. I have stayed here many times but this is by far the WORSE.

 Report
Helpful?
2Thank peggy t
CommunicationsMgr, General Manager at The Gardens Hotel & Residences, responded to this review

Dear Reviewer Further to your comments relating to breakfast service a thorough investigation of this highly unusual situation has taken place. The Spread Restaurant is geared to handle a seating of approximately 250 persons on a revolving basis and this generally does not provide a problem in terms of seating, service or food back up supply. On the morning in...

Reviewed 7 June 2014 via mobile

I had stayed at The Gardens Residences before and decided to bring my family again. But I was disappointed for these reasons : 1. Call the receptionist and was informed we could check in at 2. But when we arrived at 2.15 pm, rooms were not yet ready and we were given about one hour waiting time. 2. Time passed...

 Report
Helpful?
2Thank Rosmaliza M
CommunicationsMgr, General Manager at The Gardens Hotel & Residences, responded to this review

Dear Review, Further to your feedback via Trip Advisor in regards to the delay in room availability, in general our check in time is 2.00pm with check out designated for 12 midday and we try to be flexible on both of these when we can, provided that occupancies do not compromise this flexibility. On the date of your check in,...

1,011 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (572)
Viewed
Bathroom (65)
Viewed
Room/Suite (150)
Viewed
Family/Play Areas (1)
Viewed
Pool/Beach Area (21)
Viewed
View from Room (39)
Viewed
Hotel & Grounds (88)
Viewed
Dining (11)
Viewed
Business Centre/Function Rooms (4)
Viewed
Other (193)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (415)
Viewed
Amenities (68)
Viewed
Deluxe Room (54)
Viewed
Executive Premier Room (64)
Viewed
Pool (37)
Viewed
Dining (97)
Viewed
The Hotel (95)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (24)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (4)
Viewed
Pool/Beach Area (2)
Viewed
Business Centre/Function Rooms (4)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Kuala Lumpur hotels
0.3 km away
The Boulevard-St Giles Premier Hotel
0.3 km away
Cititel Mid Valley
Cititel Mid Valley
#71 of 333 in Kuala Lumpur
775 reviews
1.6 km away
Capri by Fraser, Kuala Lumpur / Malaysia
Show Prices
Show Prices
Show Prices
1.4 km away
Pullman Kuala Lumpur Bangsar
Pullman Kuala Lumpur Bangsar
#35 of 333 in Kuala Lumpur
1,111 reviews
2.0 km away
Aloft Kuala Lumpur Sentral
Aloft Kuala Lumpur Sentral
#14 of 333 in Kuala Lumpur
2,730 reviews
5.0 km away
PARKROYAL Serviced Suites Kuala Lumpur
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Designed to meet the needs of business and leisure travelers who seek an enhanced stay, The Gardens-A St Giles Signature Hotel & Residences is centrally located in the vibrant city of Kuala Lumpur within the precinct of The Gardens, Mid Valley City. Its strategic location combined with unpretentious and warm Malaysian hospitality transforms your ordinary hotel stay into a totally fulfilling experience. The hotel's 647 premier accommodations with 448 elegantly furnished guestrooms at The Gardens Hotel and 199 luxuriously spacious fully serviced residences at The Gardens Residences provides total comfort in well-designed and contemporary decor. Privacy is assured for hotel and residences guests as there are separate entrances and lobbies for each yet access to facilities is seamlessly linked through the 5th and 6th floors of the complex. The Gardens-A St Giles Signature Hotel & Residences is the first hotel in Malaysia to offer a non smoking environment throughout its guestrooms and enclosed areas. Linked to The Gardens Mall, it is surrounded by a shopping haven featuring key tenants in the form of Robinsons, Isetan, Premier Golden Screen Cineplex as well as over 200 premium branded boutiques and international offices in The Gardens North & South Towers. Undoubtedly, Mid Valley City, Kuala Lumpur is one of Malaysia's favourite destinations providing the most compelling leisure, hospitality, retail and office opportunity in South East Asia. With so much to offer and the world at your doorstep, The Gardens-A St Giles Signature Hotel & Residences is a smart and inspired choice to stay. ... more   less 

Additional Information about The Gardens Hotel & Residences

Address: Lingkaran Syed Putra | Lingkaran Syed Putra, Kuala Lumpur 59200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $115 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Gardens Hotel & Residences 5*
Number of rooms: 448
Reservation Options:
TripAdvisor is proud to partner with Asiatravel.com Holdings, Ctrip TA, Priceline, Agoda, TripOnline SA, Travelocity and Booking.com so you can book your The Gardens Hotel & Residences reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Gardens Hotel And Residences
Gardens Hotel Kuala Lumpur
The Gardens Hotel Residences
Hotel Style:
#29 Business Hotel in Kuala Lumpur
#39 Luxury Hotel in Kuala Lumpur
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Gardens Hotel & Residences staff and other travellers.
18 questions
Ask a question

See all questions (18)

Questions? Get answers from The Gardens Hotel & Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the hotel's website for promotion on weekend stay.”
 of 5 bubbles david1278ib, 6 Nov 2016 | Read review
“House keeping staff are friendly and left us little gifts on arrival on the two occasions that we stayed over the last two years. Unlike the other hotels we stayed, we were immediately provided with enough of water supply (4 bottles daily) after an initial request without having to make repeated requests.”
 of 5 bubbles 97robinl, 28 Oct 2016 | Read review
“Room size & arrangements are good, toilet is clean & tidy will all necessary accessories.”
 of 5 bubbles wongm249, 16 Oct 2016 | Read review
“All of the rooms are good..”
 of 5 bubbles williamsA2470EV, 9 Sep 2016 | Read review
“Any Club Room”
 of 5 bubbles TonyR384, 22 Aug 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay