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Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur

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Traveller (1059)
Room & Suite (222)
Dining (108)
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About

#20 of 501 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Pavilion Hotel Kuala Lumpur Managed by Banyan Tree features 325 spaciously appointed rooms and suites, and three specialty outlets. An elegant pillar-less ballroom and six multi-event spaces all with natural daylight are available. With direct connection to Pavilion Kuala Lumpur, guests are able to enjoy premier luxury retail temptations and entertainment.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bowling offsite
Evening entertainment
Kids stay free
Valet parking
Paid private parking on-site
Wifi
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Fitness / spa changing rooms
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Walking tours
Children's television networks
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Massage
24-hour security
Baggage storage
Concierge
Executive lounge access
Gift shop
Non-smoking hotel
Sun loungers / beach chairs
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
City View
Languages Spoken
English, Chinese, Indonesian, Malay

Location

170 Jalan Bukit Bintang, Kuala Lumpur 55100 Malaysia
Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
4.5
4.5 of 5 bubbles927 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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At the Pavilion Hotel Kuala Lumpur managed by Banyan Tree, guests are often impressed by the attentive and friendly service, although a few report occasional lapses. The spacious and comfortable rooms, complete with club lounge access and stunning views, are a high point for many travelers. The hotel's atmosphere receives accolades for its sophisticated and welcoming vibe, with elegant decor that adds a touch of luxury. While opinions on value and room pricing vary, the central location is universally praised for its convenience to shopping and attractions. The hotel's amenities, including a varied breakfast and an impressive pool, are also popular, and the overall cleanliness of the hotel is commended, despite occasional critiques.
Location
Central
Atmosphere
Sophisticated
Rooms
Spacious
Value
Satisfying
Cleanliness
Meticulous
Service
Attentive
Amenities
Top-notch
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Chrissy wrote a review Apr 4
Singapore1 contribution4 helpful votes
I would like to give an excellent customer service review to Capt Raaj for all the initiatives that he had provided for me during my recent visit in March. Truly top notch “customer service” provided by him . Briefly, I left my designer T shirt in the room upon check out and I called to report lost the next day n it was recovered. Raaj immediately what’s app me for address to courier back to Singapore. He provided me the costing before courier to seek my approval. Luckily, I had friend in KL that week so I have asked Capt Raaj to arrange for a local same day courier instead. Again , he helped me to check the costing again and when the local delivery slot was full for courier service, he took d initiative to suggest lalamove or grab. Throughout the process, he constantly sent me pictures of the delivery status from pick up to handed over. This is very professional and excellent customer service and I would highly recommend Pavillion again because of Capt Raaj. Kudos to him and he has made my stay extra pleasant . 👍
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 4 days ago
Dear Roam06911280283, Thank you very much for the great review you have shared on TripAdvisor, following your recent stay at Pavilion Hotel Kuala Lumpur. We are delighted to read your positive comments, specifically about the attentive hospitality of our associates namely, Raaj. Your thoughtful words will certainly be shared with him and the entire team, which I am sure will continue to inspire and motivate them, to deliver exceptional customer service. We thank you once again for writing this charming recommendation, Roam06911280283 and we truly look forward to welcoming you back to our hotel, for many more memorable experiences. Best regards, Rudy Oretti General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mark E wrote a review Jan 2024
6 contributions7 helpful votes
+1
Hotel's Favourite
This is our second time at The Pavillion and as before treated like rock stars. From the moment we arrived we were greeted with smiling faces. Sabree checked us in to the club room, he is absolutely fantastic and always on hand to help. The club rooms give you access to the club lounge where you can enjoy snacks, coffees etc and cocktail hours from 5.30pm to 7.30pm. You can also choose to have breakfast in the club lounge or on the 8th floor inside or outside. We chose the outdoor breakfast where Sharon Wong looked after us, she spent some time chatting to us and getting to know us. The club room was fantastic as usual, very comfortable bed, perfect air conditioning, nice view too. The bathroom had a rainfall shower which was invigorating. The hotel is also connected to the Pavillion mall on floor 2+3 which is handy if it is raining or too hot outside. A hop and a skip to Times Square. All in all a great stay with very friendly staff throughout. Highly recommended.
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Date of stay: January 2024Trip type: Travelled as a couple
Room Tip: Times Square traffic is very busy so early in the morning GRAB best if you are planning a trip or...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
3 Helpful votes
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Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded Feb 1, 2024
Dear Mark E, Thank you so much for taking the time to leave us such a wonderful review on TripAdvisor. We are so glad to hear that you enjoyed your stay and you found our team, particularly Aiman and Sharon, to be attentive. We are proud of our them, who are always willing to go the extra mile to make our guests happy. Thank you once again for choosing us as your preferred accommodation, Mark E and we greatly look forward to your return to our hotel, in the near future. Best regards, Rudy Oretti General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tedistravelling wrote a review Apr 4
Gladstone, Australia111 contributions16 helpful votes
My partner and I stayed at this hotel late February 2024. The hotel adjoins the Pavillion Mall which is extremely handy! From the time we were greeted at the door until we left we have never experienced the level of hospitality that the staff at the Pavillion Hotel KL provided. We stayed in a Club City Oasis - King room which includes access to the Club Lounge. The room was modern, very clean and appointed with all the usual inclusions of a 5 star hotel. Housekeeping was spot and we enjoyed the little touches they provided. The view from our room was quite nice though facing away from the main road. Breakfast hosted a broad range of both asian and western dishes. If their was one small gripe it was that quite a few dishes were luke-warm. Breakfast could be had at either the main restaurant or, the Club lounge of you have purchase a room with access. The Club lounge has less choices but is generally quite sufficient for most. I highly recommend choosing a room with the lounge access as it is definitely worth spending a few extra dollars. We found that the food provided at 'Happy hour' was great and we ended up using this as our main meals most nights. Happy hour is between 5:30pm and 7:30pm with an array of basic beer, wine (both reds and whites) and cocktails. For wine drinkers this is a plus as wine is relatively expensive in asian countries so... get your fill :-) The location of the hotel unfortunately isn't in close proximity to a 7-11 (maybe 400m) but the mall is open every night until 10:00pm. The staff. Well, what can I say. I would like to acknowledge the following staff members and congratulate them for their outstanding service. Sabree, Fazli (our favourite :-) ), Hafiza, Teven, Dahlia, Aiman and Tragyee. I hope I've spelt these correctly! These people really made us feel special and nothing was too hard. Service was always with a smile and a laugh. I would also like to mention the door staff. So helpful! I cannot recommend the Pavillion Hotel KL enough based on our experience and we intend to return later this year or next. You won't be disappointed.
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Date of stay: January 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: 1. Get a room with Club lounge access. 2. Breakfast starts at 06:30. Get in quick before 'certain...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 5 days ago
Dear Tedistravelling, Thank you for leaving such a wonderful review as well as your generous rating, for your recent stay at Pavilion Hotel Kuala Lumpur. We are delighted that you have enjoyed your time with us. It is indeed a pleasure to receive such a nice review highlighting our ideal location, spacious rooms, facilities, and hospitable service by Sabree, Fazli, Hafiza, Teven, Dahlia, Aiman and Tragyee. Your thoughtful words will be shared with them and the entire team, whom I am sure will be thrilled and inspired to continue to deliver exceptional customer service. Thank you once again for choosing us as your preferred accommodation, Tedistravelling, and we greatly look forward to your return to our hotel, in the near future. Best regards, Rudy Oretti General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Jeff S wrote a review Apr 4
Kempsey, United Kingdom70 contributions74 helpful votes
Only spent one night at the Pavilion and we wished that we could have stayed longer. The staff were exceptional, very friendly, always willing to help. Room was spacious and the bed very comfortable. Lovely pool for relaxing. Breakfast selection was fantastic and again the staff were great. Pavilion ideally situated for shops and numerous restaurants. Definitly a hotel we would return and recommend.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 5 days ago
Dear V2482CDjeffs, It was truly a pleasure having you as our guest, following your recent stay, at Pavilion Hotel Kuala Lumpur. We are very happy to read that you enjoyed your stay with us and it is indeed a pleasure to receive such a delightful review highlighting our spacious rooms, ideal location, breakfast choices, as well as our friendly team. Thank you once again for submitting this review on TripAdvisor, and we truly look forward to welcoming you back to our hotel, for many more memorable experiences. Best regards, Rudy Oretti General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sightseer09524330031 wrote a review Apr 1
2 contributions3 helpful votes
I am impressed with the quality of the service staff especially the Muslims staff like Qarl during Ramadan at restaurant who still show lots of enthusiasm, courtesy and professionalism during this fasting period. I am sure it not easy for these service staff to deal with food and drinks throughout their working hours during Ramadan. Thank you for your good service.
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Date of stay: April 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 1 week ago
Dear Sightseer09524330031, Thank you so much for taking the time to leave us such a wonderful review on TripAdvisor. We are particularly happy to see your kind words about Qarl. It truly means a lot to him to be recognized for his enthusiasm, courtesy, and professionalism during this holy month. Working during Ramadan can be challenging, and Qarl's dedication to providing exceptional service is a real testament to his character. Thank you very much for taking the time to share it with us, Sightseer09524330031 and we would be honored to have you again in the near future. Best regards, Rudy Oretti General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Derrick Aw wrote a review Mar 2024
Singapore, Singapore817 contributions506 helpful votes
I used to stay in a comparable hotel (opposite Sungei Wang) during each visit to KL but from now, this could be my new favourite. For one, Pavilion has a simpler and better queue system than the other hotel - which never improved things despite promising to do so in a reply at Tripadvisor. Rooms are cosy with the usual amenities. Note, for men, that no shaver is provided. I had a little tortoise toy from their “green imperative fund” for a small price of USD 2/night. Towels are extremely comfortable. Turndown service was good (can’t compare with Shangri-la for instance, but still I appreciate it!). Breakfast can get crowded, but there are plenty of seats. The gym was relatively small but generally good for all-round workout. Next time I must bring my trunks to dip in their infinity pool - looks so good!!!! Needless to say, the hotel is directly connected to pavilion. Note, however, that the connecting doors open between 10am and 10pm only. Is there anything “incomplete” or “not so good”? Well, it’s a little surprising (or should I say shocking) that a hotel managed by Banyan tree doesn’t have a spa! Feeling a bit sad I’m checking out tomorrow, but I believe I’ll be back.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 5 days ago
Dear derrickawcw, Many thanks for sharing your generous review on TripAdvisor, following your recent stay at Pavilion Hotel Kuala Lumpur. We are very happy to read that you enjoyed your stay with us. It is indeed a pleasure to receive such a delightful review highlighting our prime location, spacious rooms, and facilities. Thank you once again for staying with us derrickawcw, and we truly look forward to having the opportunity of welcoming you back for another visit, in the near future. Best regards, Rudy Oretti General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kit P wrote a review Mar 2024
1 contribution2 helpful votes
Very friendly and helpful staff. We stayed on a club level which included included afternoon drinks and canapés. This was enjoyable plus well worth the modest extra cost. The elevator connects directly to the Pavilion shopping mall. Great for staying in AC sure hot days. The infinity pool is nice too. Highly recommend to stay here.
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Date of stay: March 2024
Value
Rooms
Location
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Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip: Fill the cards on bedside table. You can select you preferred pillow type and they will promptly...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 2 weeks ago
Dear kitp862, Thank you for sharing this outstanding remark following your recent stay at Pavilion Hotel Kuala Lumpur. We are delighted to hear that you had a thoroughly enjoyable stay and appreciated our ideal location, facilities, and attentive hospitality. We will certainly share your kind sentiments and are sure the team will be grateful for your praises. Nothing reads better than a delightful review like yours kitp862, thank you once again for reviewing us and we would be honoured to welcome you back to our hotel, in the near future. Best regards, Rudy Oretti General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Bill169 wrote a review Mar 2024
Greater Sydney, Australia99 contributions65 helpful votes
Wonderful hotel in centre of KL. Booked a Club Room and enjoyed the specialised service - special thank you to Erika who made us very welcome. Roof top pool was great and the view from the room brilliant. Large king bed and plenty of space. Easy walk in the covered walkway to KLCC and direct access to the shopping mall.
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Date of stay: March 2024
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Location
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Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 2 weeks ago
Dear Bill169, Many thanks for sharing your generous review on TripAdvisor, following your stay at Pavilion Hotel Kuala Lumpur. We are delighted to read your positive comments, particularly regarding our prime location, facilities and the exceptional hospitality from Erika. We are incredibly fortunate to have her on our team, and we will certainly convey your appreciation. Thank you once again for submitting this review on TripAdvisor, and we truly look forward to having you back at our hotel very soon. Best regards, Rudy Oretti General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Leo T wrote a review Mar 2024
1 contribution9 helpful votes
We weren’t staying at the hotel but were picking up a shuttle service there. Amm, the chief concierge greeted us in the lobby and was so welcoming. I would stay here and recommend the hotel to friends just based on the short visit we had with him. Great location too for accessing all the malls and eating spots.
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Date of stay: March 2024
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 3 weeks ago
Dear W6294MVleot, Thank you so much for taking the time to share your wonderful experience, following your recent visit to Pavilion Hotel Kuala Lumpur. We are delighted to read your positive comments specifically concerning our attentive hospitality from Amm. We will most certainly share your kind words with him and the entire team. Thank you once again for your feedback and we truly look forward to welcoming you to our hotel in the near future. Best regards, Rudy Oretti General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Departure34836834721 wrote a review Mar 2024
2 contributions4 helpful votes
The staff are excellent. Housekeeper Norashikin was so attentive to details and checked that we are well stocked for our needs, water, we checked in and out seamlessly at the guests lounge. The suite was well furnished and well equipped and we will come back again.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
4 Helpful votes
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Response from Rudy Oretti, General Manager at Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur
Responded 4 weeks ago
Dear Departure34836834721, Many thanks for sharing your generous review on TripAdvisor, following your stay at Pavilion Hotel Kuala Lumpur. We are delighted to read your positive comments, particularly regarding the birthday amenities and the exceptional hospitality from our team, especially Norashikin. We are incredibly fortunate to have them on our team, and we will certainly convey your appreciation. Thank you once again for leaving your review on TripAdvisor, and we truly hope to welcome you back again soon and offer you another memorable stay. Best regards, Rudy Oretti General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
C$159 - C$214 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
325
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Pavilion Hotel Kuala Lumpur managed by Banyan Tree Kuala Lumpur - UPDATED 2024 Prices, Reviews & Photos (Malaysia) - Tripadvisor

Frequently Asked Questions about Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Kuala Lumpur
Which popular attractions are close to Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Kuala Lumpur?
Nearby attractions include Pavilion KL (0.2 km), Bintang Walk (0.5 km), and Rumah Penghulu Abu Seman (0.3 km).
What are some of the property amenities at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Kuala Lumpur?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Kuala Lumpur?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Kuala Lumpur?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Kuala Lumpur?
Conveniently located restaurants include Kampachi Pavilion, OGA Tea & Dining, and Iki Omakase.
Are there opportunities to exercise at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Kuala Lumpur have airport transportation?
Yes, Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Kuala Lumpur offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Pavilion Hotel Kuala Lumpur Managed by Banyan Tree Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Indonesian, and Malay.