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DoubleTree by Hilton Hotel Kuala Lumpur

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348 Jalan Tun Razak, Kuala Lumpur 50400 Malaysia
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Traveller (3154)
Room & Suite (1224)
Dining (414)

About

#52 of 770 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Our contemporary, modern KL hotel offers the perfect mix of convenience and comfort to business and leisure travelers alike. Guest rooms, suites and executive accommodations provide a long list of pampering guest amenities. You’ll enjoy LCD TVs, our luxurious Sweet Dreams bedding and HSIA. The hotel is certified for its Muslim-friendly hospitality services by the Islamic Tourism Centre. We have 5 restaurants and bars to choose from showcasing the best in Malaysian and international cuisine. You can also relax in our outdoor swimming pool or 24-hour fitness centre.
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Property amenities
Paid public parking on-site
Free internet
Pool
Fitness Centre with Gym / Workout Room
Coffee shop
Airport transportation
Business Centre with Internet Access
Conference facilities
Parking
Wifi
Paid wifi
Pool / beach towels
Pool with view
Outdoor pool
Saltwater pool
Fitness / spa changing rooms
Sauna
Poolside bar
Restaurant
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Snack bar
Taxi service
Banquet room
Meeting rooms
Spa
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Bottled water
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
English, French, Chinese, Hindi and 2 more

Location

100Great for walkers
Grade: 100 out of 100
98Restaurantswithin 0.5 km
16Attractionswithin 0.5 km
4430Reviews103Q+A100Room tips
Traveller rating
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  • 1,528
  • 394
  • 157
  • 118
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allancsn wrote a review Jan. 2023
London, United Kingdom100 contributions69 helpful votes
It’s time for a major renovation. We’ve been staying here since it opened and sadly time has not been kind to either the rooms or the public spaces. It’s tired and feels dated The rooms have the most uncomfortable sofas of any hotel I’ve stayed in Check in is always slow and breakfast just too busy. It’s exciting at first to see the huge choice but tiresome that it just so spread out. Sadly until we see some renovations it will be our last stay.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 1 week ago
Dear allancsn, I am sorry to read that our services and facilities were not up to your satisfaction and I would like to apologize for any inconvenience this has caused you. Kindly be assured that we have taken your comments into consideration, and will address it wherein applicable. With the help of our guests we can improve our future services and facilities. We hope to welcome you again soon in our hotel! Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AnnieSalomon wrote a review Jan. 2023
1 contribution
From the time we checked and got the cookie to the msgs to check on our comfort to their breakfast.. Everything was splendid. The breakfast spread was too good.. from indian, continental, Chinese and Mediterranean.. all the food was good. Everyday they had different items as well.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 1 week ago
Dear AnnieSalomon, Thank you for making us your hotel of choice during your recent trip. We are delighted to learn that you enjoyed your stay and we hope to welcome you again soon. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hanif Shawn wrote a review Jan. 2023
3 contributions
Hilton Doubletree KL has always been my go-to staycation place in KL. Amazing check in service at the executive lounge, especially by Shalinda and Zurina (I hope I got their names right). They also offer great service during the evening tea session. Breakfast is great as always, despite the CNY 2023 holidays and long queue to enter the Makan Kitchen coffeehouse, we only waited in line for less than 5 minutes. Aishah guided us to our table, despite noticing that she’s busy with many patrons to entertain, she still welcomed us with a warm smile. The bell service has always been great. Been here quite a number of times and I badly remember any of their names, but each of them have been very kind and helpful. Upon checking out, yet again having a long queue due to the CNY holidays, the bell service personnel came to us in the line, one by one to confirm our room numbers checking out, and we didn’t have to wait in line anymore. We could leave right away as check out and receipts are then sent to us via email. I stay in hotels quite often and I would always benchmark their services against Doubletree Hilton KL’s service. In fact, even when I was in Phuket in September 2022, I chose to stay in both Hilton hotels there expecting the same great standards they should offer, at par to Doubletree Hilton KL. I can safely say all the Hilton chains have top-notch service. Well done!
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 1 week ago
Dear HanifShawn, Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay and that you found our services and amenities to your kind preference. Kindly be assured that we have shared your kind words with our team, to help inspire us and improve where we can. We hope to welcome you again soon. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Liu B wrote a review Jan. 2023
7 contributions14 helpful votes
We booked into this hotel on 18 January for our 17 years anniversary. we both are accomplished singers but how we are treated sucks. The hotel treated us as liabilities and rubbish that needs to be discarded. I will reveal to you the bare facts of the case. You, my readers judge for yourselves. The hotel treat you very nice so long as you do not trouble them. some hotels are like that. everyone can smile like Mr. O Rourke so long as there is no trouble or incident. But the real test of the hotel comes when they are faced with an emergency that happens suddenly. that's where the star rating starts. me and my wife are stars in our own right. /But our complaint goes beyond stars. it touched basic humanity which the hotel failed to deliver. /my wife had quite a number of falls due to the negligence of the hotel and the GM has the cheek to tell his workers not to assist us saying we do not provide provide (hospital services) Haven't I heard from somewhere that hotels and hospitals are interchangeable. all the facilties in the hotel are sufficient to cater for most cases and my wife's case is not an I.C.U. case. I pray that Double Tree will become a hospital unlike Tune Hotel formerly Sentosa hospital. My wife has been having bad dreams due to the ill treatment by Double Tree. also physical due to the irresponsibility of certain staffs. You can ask the GM for the facts. was there a couple Cassandra Lai Fun Tze and her husband who booked into the hotel for the anniversary. How would like your wife to be mishandled and dragged roughly to the bed because you are a liability to the hotel. (you impede my progress. the hotel is fully booked). I pray that the hotel will be fully unbooked to learn a lesson. and I will definitely speak more about this matter on other websites about the hypocrisy of Double Tree. [Every dog 🐩 has his day].
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 1 week ago
Dear LiuB102, Thank you for taking the time to complete a review of the hotel via Trip and since you invite readers to ask the GM for the facts, allow me to do just that and provide. Weeks before your arrival you contacted us demanding a series of complimentary services since it is your anniversary. You claimed to be a famous singer with a large following and immediately threatened to discredit our reputation on social media if we do not accommodate. This was well prior your arrival and already set the tone for what’s to come… We did honour some of your requests and we upgraded you to executive room with lounge access on a complimentary basis. We did provide decoration setup for your anniversary complimentary as well. Regarding your wife’s fall and injury, I should clarify for our readers’ forum that this was not something that originally happened at the hotel: Ms. Cassandra Lai checked in with walking stick on 18 January 2023 and hotel wheelchair was sent to your room on the next day. For your comfort, we offered an accessible room more suitable to the situation which you rejected. Our team went on to assist with going to the toilet and taking a bath for several hours in the evening. Due to the lack of mobility, Ms Cassandra fell despite our team’s best effort to keep her standing. You blamed the team members who was going way beyond the call of duty to be of assistance. We met in the lounge the next evening and you threatened to broadcast live immediately, and in the middle of this busy space, if we do not entertain your request, claiming we did not do our best to serve you like the “ celebrity “ you are. I have clearly informed you that our team members are not trained to look after elderly with illness therefore have suggested to seek healthcare professionals service. You refused, because it is not how you which to start the Lunar New Year. You asked for a complimentary night (!), and out of compassion for the situation I give it to you. On top of that you asked for our team to be available until midnight in case you need to use the bathroom. This request I could not accommodate obviously for your own safety and I also offered to seek medical assistance at the nearest hospital, however this was declined by your goodself. I am disappointed to ready your negative feedback about our services, and specially about all our team members who went way beyond the call of duty to serve on this occasion and got this negative review as a reward. Thank you for your feedback and I hope my response clarifies these issues for you and our readers. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
HullPhil wrote a review Jan. 2023
Geneva, Switzerland867 contributions391 helpful votes
I stayed here for two nights as a Diamond member. I arrived at 2pm and was able to check in. Check in was good but not over friendly and the Honors desk was unmanned. I was given a room on the 29th floor and it was not large but was definitely adequate. I used the Executive lounge for happy hour on both nights and found the staff superb. The spread of food was excellent and different both nights. The staff were attentive and friendly. I ate breakfast in the main restaurant on level 11 on the first morning. I found the staff unhelpful and a little rude, certainly not like the Hilton hotel over the other side of the city. The food was okay but the fruit selection was lacking in my view. I had breakfast in the Executive Lounge on the last day and this was much better staff attitude wise. I tried the sauna and steam room and the guy on the desk in the gym was rude and didn’t offer a locker key and gruffly pointed out where the facilities were. When I got to the changing room both the sauna and steam room were not operational and I had to attempt to switch them in myself. Surely the guy on reception could have helped with this. The steam room finally heated up but the sauna was broken and didn’t; overall, this aspect of my stay was unacceptable. I was asked for a later checkout on the last day and this was granted, which I was thankful for. Checkout was friendly and accurate.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 2 weeks ago
Dear HullPhil, Thank you for making us your hotel of choice during your recent trip. I am sorry to read that our services and facilities were not up to your satisfaction. I would like to apologize for the shortfall in our service especially at the restaurant and gym. Please be assured that we will be sharing your detailed feedback with our team to address where applicable. We hope that we will get another opportunity to welcome you again. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
tongrachel wrote a review Jan. 2023
Hong Kong, China244 contributions149 helpful votes
The check in service was not very good. Only 1 counter was opened. The room was dated and there are some marks on the furniture and the bed sheet. The room was a bit dark even turn on all the lights. The air-con only blew cold air may be 15 mins every hour with loud noise.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: January 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 3 weeks ago
Dear tongrachel, Thank you for taking your invaluable time to share your kind and constructive feedback with us. We regret noticing that your overall experience, especially our room condition was not up to your kind expectations. Please be assured that we will be sharing your detailed feedback with our team to address where applicable. We hope that we will get another opportunity to welcome you again. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Guide63490791702 wrote a review Jan. 2023
Excellent location. Room is very nice and a spacious. Breakfast buffet is awesome!! They have food from all regions. You won’t be disappointed. Staff very friendly and accommodating. Grab is the way to go in KL.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 3 weeks ago
Dear Guide63490791702, Thank you for this amazing review! I'm delighted to know that you had a joyous stay with us and my team members have been able to provide you an excellent service to make your stay much more comfortable. We are hoping to warmly welcome you back to DoubleTree by Hilton Kuala Lumpur. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Zi Eng T wrote a review Jan. 2023
Penang Island, Malaysia123 contributions58 helpful votes
+1
Iss a great hotel, but parking need to be improved.. Because my car park at level4 as board instructions.. Too bad, the car park slightly dark due to many of the light not working.. And lift to the lobby or car park very slow.. Feel scary when alone waiting with slight darkness.. Over facilities and room cleanliness are quite good.. But shower area easily splash out water until whole toilet very wet.. And the shower holder very old and start drop some parts..
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Try park at basement instead level4 for personal security purpose..
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 4 weeks ago
Dear ziengt, Thank you for taking your invaluable time to share your kind and constructive feedback with us. Please be assured that we will be sharing your detailed feedback with the property management to address parking facility, where applicable. We hope that we will get another opportunity to welcome you again. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SydTraveller777 wrote a review Jan. 2023
Sydney, Australia88 contributions70 helpful votes
We stayed 5 nights at Double Tree by Hilton and I highly recommended this hotel. The customer service from reception, housekeeping, and during breakfast are top class and faultless! We stayed in the King guest room and it is clean, spacious and well equipped. The buffet breakfast was delicious and had a good spread of different cuisines, ie. local malay and western. The only complaint I had is that the standard in the Chinese meal section is poor. Very happy with the Malay and Indian meals which are delightful and there are subtle changes each day. The location is perfect as it is near the Ampang Park LRT, and being in the Intermark mall have added benefits. Join the Hilton honours club and enjoy this exquisite hotel! Lastly the gym is fantastic too.
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Date of stay: December 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 4 weeks ago
Dear SydTraveller777, Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay and that you found our services, amenities and location to your kind preference. Your review is very helpful in order for us to enhance the quality of our services. We look forward to seeing you soon. Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kristen wrote a review Jan. 2023
Singapore258 contributions43 helpful votes
Tosca restaurant’s Geoffrey, Makan restaurant’s Amin & Housekeeping’s Reza serve from their heart- these clearly resonate from their works. In fact, Reza delegated with specific instructions on his day off, just so that my suite is maintained with excellence. An unfortunate malfunction of the minibar destroyed my medication- a serious consequence since I would be in KL for a weeklong. The ingenuity of Operations Manager Lycan Hon led to his suggestion for a visit to Gleneagles Hospital, & the immediacy of the situation led to the payment of the full bill using his personal credit card before claims can be approved- a touching initiative uncommon in the corporate scene. Truly, the physical positioning of the senior exec office behind the front desk provides the all-important support for smooth running. & having the senior management truly caring for the entire team resulted in a team that do care for their guests. Well done, GM Daniel Alcaraz & Lycan.
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Daniel Alcaraz, General Manager at DoubleTree by Hilton Hotel Kuala Lumpur
Responded 4 weeks ago
Dear KristenDaria, Thank you for taking the time to provide us with a detailed review of your most recent visit. We are delighted to learn that you thoroughly enjoyed your stay and that you found our services and amenities to your kind preference. Kindly be assured that we have shared your kind words with our team, to help inspire us and improve where we can. I would like to apologize for the unfortunate incident and any inconvenience this has caused you. Kindly be assured that we have taken your comments into consideration, and will address it wherein applicable. Next time you are in the area, we would love to have you stay with us again! Sincerely, Daniel Alcaraz General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$79 - US$98 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree by hilton, kuala lumpur hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
540
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DoubleTree by Hilton Hotel Kuala Lumpur - UPDATED 2023 Prices, Reviews & Photos (Malaysia) - Tripadvisor

Frequently Asked Questions about DoubleTree by Hilton Hotel Kuala Lumpur
Which popular attractions are close to DoubleTree by Hilton Hotel Kuala Lumpur?
Nearby attractions include Hauntu (0.2 km), Ilham Gallery (0.4 km), and A Day (0.10 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Kuala Lumpur?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at DoubleTree by Hilton Hotel Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at DoubleTree by Hilton Hotel Kuala Lumpur?
Guests can enjoy an on-site restaurant, a poolside bar, and free instant coffee during their stay.
Is parking available at DoubleTree by Hilton Hotel Kuala Lumpur?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Kuala Lumpur?
Conveniently located restaurants include Makan Kitchen, Tosca, and Ra-Ft Cafe' / Bistro.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does DoubleTree by Hilton Hotel Kuala Lumpur have airport transportation?
Yes, DoubleTree by Hilton Hotel Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at DoubleTree by Hilton Hotel Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at DoubleTree by Hilton Hotel Kuala Lumpur?
The staff speaks multiple languages, including English, French, Chinese, Hindi, Indonesian, and Malay.