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Bintang Fairlane Residences

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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119 Reviews from our TripAdvisor Community

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Showing 108: English reviews
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Petaling Jaya, Malaysia
Reviewed 4 weeks ago via mobile

We booked a one bedroom superior suite only two days before arrival. A bit excited coz we've always wanted to have a quick weekend getaway but with good room amenities (kitchen, washer, etc) and spacious enough for our little girl to enjoy herself. But... when checking in the receptionist informed that the aircond in our room has broken down and...

Thank azysya
Bintang_Fairlane_Gm, General Manager at Bintang Fairlane Residences, responded to this review

Dear Puan Azysha, Thank you for your comments. Yes truly in the busiest time of the month, we had problem with your room and this is why we transferred your booking to another hotel which is a 5 star hotel. your stay was 1 night and due to fault was from our side, you didn't pay any difference as the...

Reviewed 4 March 2017 via mobile

Very disappointed with hotel. White ants on kitchen bench. Shower not properly set up for drainage. No slippers provided for hotel room. Paid for 3 nights through Agoda. Would have like to cancel room and moved to other hotel. Would not recommend for staying.

Thank Amy L
Bintang_Fairlane_Gm, General Manager at Bintang Fairlane Residences, responded to this review

Dear Ms Amy, Thank you for staying at the Bintang Fairlane and for your comments. although we do regular pest control, due to left over food by previous guests ants are attracted to come I believe. We went to your room and did treatment again after I saw your comment. We are a serviced residence and yes, we don't have...

Perth, Australia
Reviewed 17 January 2017

Good location, large rooms. Reception counter not open 24 hours, only 1 key provided for a 3rooms apartment inconvenience for big family, insecurities of door lock and .no one to help you for the Baggage you have to carry it by your self ,, old furniture, scuffed floors, pest problems. if your stayed parkroyal or hotel istana Bintang Fairlane Residences...

Thank NishanJayawardena
Bintang_Fairlane_Gm, General Manager at Bintang Fairlane Residences, responded to this review

Dear Mr Nishan, Thank you for staying at the BFR and your comments. we are a serviced residence and we have limited service for the Reception. Our Reception is open from 7 in the morning, till 11 o'clock in the night. So after this hours, the Front Desk will be closed and we have this information on the online companies....

gold coast australia
Reviewed 6 January 2017 via mobile

We have just had 3 nights in a 2 bed deluxe room. Well I don't know where the deluxe went but anyway I have stayed here 3 times before over the years with my family. The whole place needs a lot of maintenance The walks are very poor in the corridor and rooms the kitchens and bathrooms are very dated...

Thank lovepatong
Perth, Australia
Reviewed 4 January 2017

I have been staying here every October for the last 7 years and it has really gone down hill. The manager Taner is a good guy who tries his best and he gave me an upgrade after our first night in the worst room in the whole place but most of the rooms are poorly maintained, very tired and often...

Thank Bruffy123
Bintang_Fairlane_Gm, General Manager at Bintang Fairlane Residences, responded to this review

Dear Mr Peter, Was good to see you here again, and sorry I couldn't see you off when you left as you went to airport early morning. In the first night you mentioned of the noise coming from the air conditioner and yes, I moved you to another unit, which was an upgrade. We are responsible for the conditions of...

Reviewed 28 November 2016 via mobile

Avoid staying here!! Receptionist totally unprofessional and rude! Check in take very long time and not even gave us full information. Just pass the key and pretending busy with the phone, never explained which block the room located, never show direction. Never gave chance to let us ask question while he is sooo busy with phone call. One of the...

Thank Chew W
Bintang_Fairlane_Gm, General Manager at Bintang Fairlane Residences, responded to this review

Dear Chew, Thank you for your feedback which you were right. My staff was talking on the phone that he couldn't explain you anything. I have already briefed all the staff about your comments that day so they will make sure to assist you to the room. I thank you again for your good feedback and let me know if...

Cheras, Malaysia
Reviewed 19 November 2016 via mobile

Gross. Sheets and mattress were dirty with stain, blood stain, human hair, pubic and dust!!!! I read ur previous comment reply u said u are renewing all your bed sheets, mattress cover, etc. but what i see is all the same. Will not coming back.

Thank Nurain87
Bintang_Fairlane_Gm, General Manager at Bintang Fairlane Residences, responded to this review

Dear Nuraini, Thank you for your feedback and I am sorry that under the bedsheet was hair and stain. Our refurbishment is ongoing and we are doing step by step. It is not only bedsheet or pillows but also bathtub grouting and painting units one by one and the new items. All the bedsheets and other linens will be replaced...

Reviewed 22 October 2016 via mobile

The location was great! The monorail is around the corner and the hotel is close to shops and restaurants. The room itself was a bit dated and needed some updating and maintenance. The shower and washer and dryer hose was leaking when in use and I had water all over the place. The wifi was slow but I was in...

Thank Nop M
Bintang_Fairlane_Gm, General Manager at Bintang Fairlane Residences, responded to this review

Dear Nop, Thank you for your valuable comments. for your info once you don't use the wifi for half an hour, you are logged off, so you need to logon again. Leaking the water in the bathroom shower is a matter we also address it, we are also in the midst of renewing the grouting by the bathtub. We hope...

Perth, Australia
Reviewed 8 October 2016 via mobile

Stayed here with another family, and had a terrible experience checking in, could not get 2 rooms together, the reception staff was rude and not helpful, were told of we didn't like it to stay elsewhere. Only given one room key which is needed to access the lift very inconvenient. We're not given enough towels when clearly stated 4 people...

Thank fiki555
Bintang_Fairlane_Gm, General Manager at Bintang Fairlane Residences, responded to this review

Dear Fiki, Thank you for your comments. Not many of our apartments are side by side but staggered in different floors, due to this not all the guests can have 2 units nearby each other. I apologise for the inconvenience. Please note, any additional towel/ blanket enquiries are subject to extra payment, so the Reception request the payment once you...

Singapore, Singapore
Reviewed 6 October 2016

Took us 1.5 hours to check in due to a mis-communication between Hotel.com (online hotel booking site) & the property. We were denied check in as the front desk staff could not locate our booking in their system. They told us we needed to sort it out with Hotel.com and they needed an email from Hotel.com with our booking details...

Thank LeeResidences
Bintang_Fairlane_Gm, Manager at Bintang Fairlane Residences, responded to this review

Hi, and thanks for your feedback. It is true that we didn't receive your booking, this is why there was delay in your check-in,however I myself came to your apartment and apologised and complimentary breakfast was given for 3 of you. I hope this was helping your arrival experience. Usually we don't have such matters but happened to you and...

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11/06/2017 12/06/2017
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
"Bintang Fairlane Residences provides you comfortable and stylish suites with a 1 bedroom, 2 bedroom or 3 bedroom suite options with separate living room with dining and kitchen areas. Kitchenette comes with gas stove, wash basin, cooking materials and plate, cutlery set, fridge and micro-wave oven. All units have washing and dryer machine, iron and ironing board. The hotel is very suitable both for families with children and also business travellers. Roof top pool on level 27 has magnificent views of Kuala Lumpur. Hotel is in an excellent location in the centre of Bukit Bintang which is the centre for shopping and entertainment facilities. Pavillion, Petronas Twin Towers (KLCC), Berjaya times Square are in walking distance. Bukit Bintang monorail station is just 150 metres away". ... more   less 

Additional Information about Bintang Fairlane Residences

Address: 23 Jalan Padang Walter Grenier | Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $55 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Bintang Fairlane Residences 4*
Number of rooms: 37
Reservation Options:
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Also Known As:
Bintang Fairlane Residences Hotel Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Bintang Fairlane Residences staff and other travellers.
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Questions? Get answers from Bintang Fairlane Residences staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“maybe ground floor”
NishanJayawardena, 17 Jan 2017 | Read review
“Try for something in the B Block with a view of the Petronis Towers.Pretty sure these rooms are only doubles 320 Ringiut a night”
Bruffy123, 4 Jan 2017 | Read review
“best location for shopping”
, 12 Sep 2016 | Read review
“All rooms starts from 8th floor 1 to 7 are parking floors.”
847PJ, 31 Aug 2016 | Read review
“If you are use to 2/3 star then its ok otherwise not.”
Naj2014, 26 Aug 2016 | Read review
5 of 5
US$38* /night
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Prices are for 1 room, 2 adults
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