PARKROYAL Serviced Suites Kuala Lumpur

PARKROYAL Serviced Suites Kuala Lumpur

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Room & Suite (1170)
PARKROYAL Serviced Suites Kuala Lumpur
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About

4.5
#69 of 507 hotels in Kuala Lumpur
4.6 of 5 bubbles
Location
4.5 of 5 bubbles
Cleanliness
4.5 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Designed to satisfy the needs of both extended and short-stay travellers, PARKROYAL Serviced Suites Kuala Lumpur is perfectly located in the heart of the city centre, adjacent to the famous Jalan Alor and Bukit Bintang, and within walking distance to the city's main business, retail and entertainment districts.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Babysitting
Books, DVDs, music for children
Airport transportation
Secured parking
Wifi
Paid internet
Hot bath
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Children's playground
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Highchairs available
Shuttle bus service
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Rooftop terrace
24-hour security
Baggage storage
Concierge
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bath / shower
Housekeeping
Safe
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Green
City View
Languages Spoken
English, Malay
Hotel links
Special Offer:Exclusively Yours - Enjoy Up to 25% Off

Location

No. 1, Jalan Nagasari off Jalan Raja Chulan, Kuala Lumpur 50200 Malaysia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Kuala Lumpur Intl Airport
45.7 km
See all flights
Sultan Abdul Aziz Shah Airport
17.7 km
See all flights
Raja Chulan
4 minKuala Lumpur Rapid KL
4.5
4.5 of 5 bubbles2,893 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

PARKROYAL Serviced Suites Kuala Lumpur is a hit for its central location, offering travelers easy access to local attractions and amenities. Guests have called out the spaciousness and home-studio vibe of the rooms, although some point to a need for updates and better maintenance. The hotel's cleanliness generally earns positive marks, yet there are exceptions that suggest room for improvement. While the service is often commended for its friendliness and efficiency, a few guests encountered issues with consistency. Despite some criticisms, many find the hotel provides good value, especially considering its prime location.
Location
Central
Atmosphere
Uninspiring
Rooms
Spacious
Value
Reasonable
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory

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2,893Reviews134Q+A100Room tips
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Detailed Reviews
Virginia J wrote a review Mar 2024
3 contributions4 helpful votes
Hotel's Favourite
4.0 of 5 bubbles
Massive room, that came with a full size couch and spacious kitchen! Super comfy bed, generous with pillows and felt like royal beddings. The rooftop pool is icing on the cake. Definitely cool location and staff, uber friendly, sweet really.
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Date of stay: September 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Travelled with friends
Room Tip: Pisco is right next door and a craft beer bar just downstairs. Walking distance to Pavilion, and...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded Mar 11, 2024
Dear virgioynia, Thank you for the wonderful review and we look forward to welcoming you back very soon. Sincerely, Bernard Sebastian
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anonymous A wrote a review Feb 2020
Greater Sydney, Australia185 contributions130 helpful votes
4.0 of 5 bubbles
We stayed in a 3 bedroom corner apartment on a higher floor. The view was quite nice.
They supply free water bottles for each person, have a full functional kitchen and supply general bathroom amenities. There is a laundry and dryer inside as well but they do not supply detergent. However 7/11 is just next door and a small pack of cleaning detergent costs around RMB 2.
There were some maintenance issues with the shower not working and the bathroom sink not draining.
Staff were generally friendly. One or two at the front were not that helpful when we asked for late check out and so waited for the shift to change and asked again. We were happy to pay a small amount to check out at 7pm.
Breakfast is average. They probably need more staff to assist in clearing tables and sweeping the food debris off the floors before the next group sit down.
It is about 15-20 min walking distance to the Pavilion, Bukit Bintang, Sungei Wang and the main shopping street. However, we took a Grab to the Petronis Towers. Probably too far to walk in the heat.
Overall it is a good functional, clean apartment.
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Date of stay: January 2020
5.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from basebastian2018, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded Feb 3, 2020
Dear Valued Guest, Thank you for sharing your recent feedback and while we are glad that you found the location to your liking. Looking forward to welcoming you back very soon. Kind regards Bernard
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
astonvillan wrote a review Jan 2020
London, United Kingdom461 contributions109 helpful votes
+1
5.0 of 5 bubbles
Our experience of the ParkRoyal differs from that of many of the reviewers. We had a one bedroom apartment which was clean and spacious. The bathroom had a large bath and separate shower cubicle and was tastefully decorated. The bedroom had a comfortable bed and adequate storage. The choice for breakfast was extensive to cater to all culinary tastes. The hotel location couldn't be better for tourists with many shopping malls, bars and restaurants within walking distance. Petronas towers and KL tower are around 20 minutes walk away or you can catch the free GO KL bus to these attractions. We only spent 2 nights at the hotel but would happily return again as our overall experience was a satisfying one. Highly recommended.
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Date of stay: November 2019
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from basebastian2018, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded Feb 3, 2020
Dear astonvillan, Thank you for sharing your recent feedback and while we are glad that you found the location to your liking. Looking forward to welcoming you back very soon. Kind regards Bernard
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
AKKO-MTK wrote a review Sep 2020
Kuala Lumpur, Malaysia11 contributions14 helpful votes
+1
5.0 of 5 bubbles
Our family members stayed two nights there and all of us were more than satisfied with their all services. Room was not only spacious, but also very well organized. For example, Kitchen is located really convinient place in this unit, kitchen itself had a wonderful flow line that made it easy to do household job. (Ricecooker was also set up!) Laundry area was also spacious and handy to use(after swiming at pool, we can use it for spin our swimming suits and dry up very easily).

Breakfast was amazing! We chose American breakfast(RM15 per person), and we were surprised at them as they were delivered to our room unit(Because of current situation, cafe area is now closed. Staff kindly delivered to each guests unit every morning!).
Absolutely It was worth more than their price! In fact, we could not finish up all breads, then we enjoyed them for our lunch or snack.
We should not forget about, they offer Water Server on each level. Because each of our family member drink 2L of water per day, it was so helpful. We do not have to buy water bottles outside, and we can contribute reducing plastic bottels, too. Awesome idea!

This hotel's location is fantastically great! We found it that this hotel is located in hidden gourmet town.Just In front of this hotel, there is a very attractice Japanese restaurant. Right next to this hotel, one bar, where offer really rare then high quality crafted beer, is there. Moreover, within a few miniutes walking distance, KL's best Italian restaurant and Spanish restaurant were located!

We will definitely come back to enjoy staying and having woderful foods there!
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Date of stay: September 2020
5.0 of 5 bubblesRooms
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded Sep 30, 2020
Dear AKKO-MTK, Thank you for the wonderful review and we look forward to welcoming you back very soon. Sincerely, Bernard Sebastian
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ultim8holiday wrote a review Jan 2020
Northampton, United Kingdom68 contributions81 helpful votes
1.0 of 5 bubbles
Right so we arrived a bit early and they said room is not ready and they are full so we have to wait 4hrs but then after I said we had a 12hr flight with 2 kids somehow a room became available!!! So I was happy, once entered the room there was only 1 double bed!!! When I called the reception they said 2 people can sleep on the sofa, I couldn't believe this. We travel 3 or 4 times a year and at least once to KL and this is the 1st time we were asked to sleep on the sofa when we clearly made a booking for 4 people so be aware. Then she said we can send you 2 single beds for RM60 so I said ok and at check out they charged RM60 for every night which they never told us. Rooms are very old, the air conditioning making noise all night and they are positioned so they can blow on you directly so every morning we woke with either blocked nose or sore throat which was not pleasant when on holiday. Breakfast is the worst we have had in Kuala Lumpur, very very basic, cakes are so hard, fruits are tasteless and very crowded in a very small area that if you leave your seat you find it difficult to sit back. This hotel at best is 3 stars but I would say 2 stars really. The only reason it has some good reviews is because they have a lot of people from the middle east and maybe to their standard it's ok but to western standard nothing more than basic 3 stars. We stayed on the 8th floor and the noise from the road kept us awake all night so again be aware. We even missed the breakfast towards the end and just got coffee and cake from outside. Will not recommend at all.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from basebastian2018, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded Feb 3, 2020
Dear Ultim8holiday, Thank you for your candid feedback and we are sorry to note that your recent stay experience had fallen short of expectations. We do note the area of attention as highlighted for further improvement. Kind regards Bernard
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Steven Ong wrote a review Mar 2022
5 contributions7 helpful votes
2.0 of 5 bubbles
Stay 7 nights during my business trip last week, the parking is very convenience and it is free, very good for driving travelers. We did not take any breakfast this trip as the hotel only provided grab and go breakfast which is limited choices and taste very cold and awful. The housekeeping services is damn bad, did not clean the entire rooms as my nose are very sensitive to dust and I've to suffer sneezing for the entire week during my stay, bath towel is old and smelly, room replenish for mineral water, bathroom amenities, coffee and tea are not replenish daily, aircon for my rooms are leaking and dry, made my sleep and throat are not comfortable for entire trip. This is a 5 start hotel, how could it become 3 star standard hotel???
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Date of stay: March 2022
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
2.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded Apr 4, 2022
Dear stevenong1225, Thank you for your candid feedback and we are sorry to note that your recent stay experience had fallen short of expectations. We do note the area of attention as highlighted for further improvement. Kind regards Bernard Sebastian
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ash Yusof wrote a review Dec 2021
Petaling Jaya, Malaysia22 contributions43 helpful votes
5.0 of 5 bubbles
The booking was made by mistake, but it's one we absolutely do not regret. We took a 2 bedroomn suite for the four of us, and were so impressed by the amenities that the kids want to go back ASAP! I
The suites are tasteful, updated, and very comfy. The addition of washer/dryer units really mean a lot for people travelling with kids. Parking is easy, and the location is almost perfect - within 5 minutes walking distance of Lot 10 and a bit more to get to Pavilion.

It helps a lot that an amazing local pizzeria (Pizza Mansion) and coffee spot (Feeka) are barely 2 mins walk away, among other convenience stores and local food places. We will be coming back.
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Date of stay: December 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded Dec 26, 2021
Dear Ash Y, Thank you for the wonderful review and we look forward to welcoming you back very soon. Sincerely, Bernard Sebastian
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
@HH wrote a review Aug 2021
13 contributions18 helpful votes
5.0 of 5 bubbles
Moved in during the start of another local lockdown due to the pandemic. Had to wait for vaccines while having a place to work from "home".

Experience is based on my family's stay of two months and I must give the building, management and location 5 stars. We will be back here for future short or long stays.

The building and facilities have been well maintained despite the volume of business and reduced staffing during the pandemic. I noticed that the corridors are naturally ventilated during this time instead of air-conditioned and this is the right move. Very importantly, the units do not share a central air conditioning.

Their service from the front-desk, security, room-service and other staff though minimal during these times, have not fall short of our expectations.

The location of the place cannot be beaten. The family love to walk whenever possible and everywhere we wanted to go was within walking distance. We had a bit of problem with starting the car after our stay as we hardly used it.

Resulting from it's location is it's amazing convenience. You'd be spoilt for choices on where to buy your daily (and not so daily) essentials from.

I wish to record my heardfelt gratitude to everyone at the place for making Parkroyal Residence our "home" away from home while we were there.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bernard Sebastian, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded Aug 31, 2021
Dear houhock, Thank you for the wonderful review and we look forward to welcoming you back very soon. Sincerely, Bernard Sebastian
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
connie_nam wrote a review Jan 2020
3 contributions6 helpful votes
5.0 of 5 bubbles
The staffs were very approachable, genuinely friendly and helpful. The Studio Suite Room, bedding and bathroom clean and with comfortable furniture and bed was comfortable too. Big room and bathroom with all quality necessities. Lots of parking. The location of the hotel is excellent, very peaceful night waking to all shopping mall (Pavilion Shopping Mall, Lot 10 & Farenheit) and easy to look for foods surround the hotel area especially Alor Food Street, Changkat night life & Arab Street). Great value, highly recommend and will definitely stay again when visiting the area.
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Review collected in partnership with Pan Pacific Hotels Group
Date of stay: January 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
Room Tip: Room is very spacious & comfortable. Even all rooms with bathtub..... Love it
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from basebastian2018, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded Feb 3, 2020
Dear connie_nam, Thank you for the wonderful review and we look forward to welcoming you back very soon. Sincerely, Bernard Sebastian
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
piarts_ontour wrote a review Jan 2020
Singapore, Singapore115 contributions118 helpful votes
4.0 of 5 bubbles
This old stalwart is showing its age, however still holds its own in terms of the serviced apartment offering in this part of KL.

The floor plan of the apartments are well proportioned and make for a comfortable stay.
From housekeeping to the front desk, the customer service can’t be faulted, with particular mention to Ian who was very accommodating in facilitating ad hoc requests.

Facilities-
The buffet breakfast offering is average but in saying that, it’s on par with other 4 star establishments in Malaysia.
The pool and gym facilities are satisfactory with dumbbells up to 25kg.

You’d be doing well to find something else in the area that represents value for money like this property. If you prefer a newer more modern complex, take a look at the nearby TriBecca.

A couple of restaurant tips for those interested. Singapore is commonly known as the food capital of the region but we found the quality of food at these few places on par with Singapore at half the price.
2Ox Two Ox. (French)
Michelangelo’s (Italian)
Halab KL (Middle Eastern)
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Date of stay: November 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from basebastian2018, General Manager at PARKROYAL Serviced Suites Kuala Lumpur
Responded Feb 3, 2020
Dear piarts_ontour, Thank you for candid review and our apologies for the shortfall in service on this occasion. Looking forward to welcoming you back very soon. Sincerely Bernard
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from ClubMahindra
India17 contributions4 helpful votes
Hi, For any resort-related queries, you can call us at 18602101111 and our team will assist you with your concerns. Wish you a wonderful time at our resort. Warm Regards, Team Club Mahindra.
Answer from Mohd Fuad
1 contribution1 helpful vote
No EV chargng facilities and the parking lots is so small for luxury vehicles or SUV or MPV vehicles
Answer from Neesha V
Hi continental buffet is available
Shepha asked a question Sep 2021
1 contribution
is the pool open during this PPN - Phase 2?
Shepha asked a question Sep 2021
1 contribution
is the pool open during this PPN - Phase 2?
mark f wrote a tip May 2024
Perth, Australia161 contributions66 helpful votes
5.0 of 5 bubbles
"See my breakfast comments."
Read full review
Kenneth Yi wrote a tip May 2024
Penang Island, Malaysia95 contributions62 helpful votes
5.0 of 5 bubbles
"Be careful when entering the basement car park which is shared with the property next door. The turns are sharp and narrow."
Read full review
Eric L wrote a tip Apr 2024
1 contribution
1.0 of 5 bubbles
"Stay else where"
Read full review
JAILANI M wrote a tip Apr 2024
44 contributions3 helpful votes
4.0 of 5 bubbles
"Request for a room on the high floor "
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Natz wrote a tip Mar 2024
London, United Kingdom253 contributions18 helpful votes
5.0 of 5 bubbles
"March-April time is EXTREMELY hot!🤣 Room wise aim for room locations facing towards KL Tower corner (high floors 2401 upwards) best views."
Read full review
Not the right property for you?
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
C$85 - C$135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
parkroyal serviced suites kuala lumpur hotel kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
286
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PARKROYAL Serviced Suites Kuala Lumpur - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about PARKROYAL Serviced Suites Kuala Lumpur
Which popular attractions are close to PARKROYAL Serviced Suites Kuala Lumpur?
Nearby attractions include Ur-mu @ Bukit Bintang (0.2 km), BB Park Bukit Bintang (0.5 km), and Jalan Alor (0.4 km).
What are some of the property amenities at PARKROYAL Serviced Suites Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at PARKROYAL Serviced Suites Kuala Lumpur?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at PARKROYAL Serviced Suites Kuala Lumpur?
Guests can enjoy an on-site restaurant, breakfast, and free instant coffee during their stay.
Is parking available at PARKROYAL Serviced Suites Kuala Lumpur?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to PARKROYAL Serviced Suites Kuala Lumpur?
Conveniently located restaurants include Kampachi EQ, Sky51, and Nipah.
Are there opportunities to exercise at PARKROYAL Serviced Suites Kuala Lumpur?
Yes, guests have access to a pool and a fitness centre during their stay.
Does PARKROYAL Serviced Suites Kuala Lumpur have airport transportation?
Yes, PARKROYAL Serviced Suites Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at PARKROYAL Serviced Suites Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does PARKROYAL Serviced Suites Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
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