Was at this hotel for 1 night during the eve of Chinese New Year and my review as follows: 1) Location It is located next to Ritz Carlton, behind Dorsett and is about 10 minutes walk to Pavillion KL. Location wise is very good as everywhere seems walkable. It is located along Imbi Road so it is very easy to locate the hotel. 2) Parking and Hotel Entrance This hotel uses automatic machine parking system lift. It is a bit confusing for first timer but everything works well for us. Our car was parked and returned to us in good condition. My only complaint would be, the hotel entrance for drop off is not fully covered and we arrived during heavy rain. It was not convenient. Maybe the hotel can improve on this like maybe building a shelter roof or something as the drop off area is compact. 3) Check in Experience Check In is at Level 40. Check in Area is nice and cosy with a few seating area. It would be nicer if there is welcome drink provided. Check in was fast and the staff that attended to us was very friendly. 4) Room 3407 and 3408 The room is modern and clean with a kitchen sink area. The room matress is very comfortable and does feel luxurious. The hotel also provided pillow menu which was great. Bathroom size is huge. Water pressure is great too. Toiletries provided was also of good brand. Overall I have no complaints on the rooms allocated to us. It was value for money and what we expected from a 4 star city hotel. 5) Swimming Pool The hotel does have a nice infinity pool. Pool is not huge but size is acceptable. What is not acceptable is there was no control of swimming attire. People in t shirt, track bottoms, khakis pants whatever were allowed to swim in the pool. Seems very unhygenic to us. Maybe the hotel can improve on this. 6) Wifi Wifi is free and fast. 7) Buffet Breakfast The restaurant area is cosy and the environment is nice and pleasant when it is not crowded. As mentioned by other reviewers, the buffet breakfast spread isnt huge. What's positive about the breakfast spread is there are two coffee machines for usage, there is an egg station, the hashbrown and the croissant does taste very nice, fresh and crispy. Selection for hot food can be improved but seems like the restaurant dont have much spaces left for more food options. Also, hope that the hotel can consider offering at least 1 type of fresh fruit juices instead of just chilled bottled cordial juices - definitely this will elevate the hotel breakfast standard and experience. Overall, the breakfast could be better. 8) Overall, this is good modern city hotel in bukit bintang area if you dont mind the automatic machine operated parking lift system and the slightly limited buffet breakfast spread. I do recommend this hotel as it is value for money.…
Loving everything about this new, modern and stylish hotel. From the smooth check in process by Ms Mandy, and we were greet by the friendly Chief Concierge, Mr Shazlin. We booked the Studio Deluxe King and the room is lovely. Comfortable bed, nice shower room and neat panty were provided in the room. The breakfast was good, and thanks to Mr Zizi, the staff at Den who were assisting us during our breakfast. Their pool was great, they also got a dobby and not to forget their huge and amazing gym. Its worth every penny to spend at this property. Will look forward to come back again.
Need to give half stars as this is between a 4 and a 5. Really good hotel. The location is fantastic, a few minutes away from the Pavillon shopping centre where you can walk undercover straight to the KLCC. By a 7/11 which is handy. The room we had was small but had everything we needed. It was very clean (I have very high standards), and had a kettle, safe, fridge, micro, good shower and toiletries. The bed was fantastic, so comfortable, one of the best we have experienced in any hotel. The staff are friendly especially the concierge staff who are very very good. We arranged a transfer through the hotel and would recommend. The swimming pool looked great but didn’t have enough time to use it. Used the laundry, clean and well kept. My only quibble is the lack of instructions and guides for things like laundry, breakfast times, whether they do lunch and dinner at hotel (unsure), housekeeping etc. a welcome letter or leaflet in the rooms would be helpful. But apart from that, this is a good hotel and I would stay here again if came back here.…
Friendly and attentive staff. Great service. Cleanliness for overall is great. Just a bit slow during check-in which causes long lines but the lounge area is great and comfortable. The restaurant has this good vibe and well decorated.
We has a 7night stay with my 5 year old daughter and I. From check in to the room, to the pool everything was flawless. The staff are so kind and friendly. Highly recommend this hotel. It is so close to shops and public transport.
Toilets/Bathroom were not clean, staff not very interested / Public pool partially closed for private use Good: Rooms are nice / Rich breakfast buffet / Hotel well situated / Internet-WLAN very good Needs to improve service!
Came to Capri KL for a corporate/seminar event. Have always loved Capri/Fraser Hospitality thus to no surprise that cleanliness & services is 5 star. Walking distance to Pavilion, Bukit Bintang Monorail/train service & also Berjaya Times Square. Easy to get Grab as well. Prime location to stay. Swimming pool for adult & kids as well, nice view overlooking the skyscrapers. Game room while doing laundry. Just perfect.
First time stay at here, Overall is very good, Staff was very helpful during event night, Room is clean and clear, Facilities all new but i don't have time to enjoy it cos busy with event and feel tired after event.
Good value for the location. And staff were very friendly and helpful throughout my stay. Saltwater infinity pool has awesome views. Breakfast is good. Has a laundry room for you to do your own laundry. And games room for children.
This is a fantastic hotel! Couldn’t fault it. Room was modern with good amenities, the roof pool is amazing, and the decor and little touches throughout the hotel really make it a great hotel. A lot of thought went into planning this hotel and it shows. Would highly recommend.