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JW Marriott Hotel Kuala Lumpur

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JW Marriott Hotel Kuala Lumpur
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2,361 Reviews from our TripAdvisor Community

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Showing 2,141: English reviews
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Reviewed yesterday NEWvia mobile

Hotel receptions are polits and well traind Breakfast was good and wel designed But rooms are not aquestic I could hear sounds of water every where My neighbour speaking and doors that open and close every time

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Thank Alireza H
Reviewed yesterday NEW

One of the best experiences around at any hotel I stayed at. the people always make the difference regardless of the property and the people at the KL JW Marriott went over and above to make our stay the best ever.

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Helpful?
Thank Maher S
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Maher S, Thank you for sharing your experience with us on TripAdvisor. We sincerely appreciate the time and effort taken to provide us with feedback on your experience with us and will share your review with our team. We hope that we may welcome you back again in the future and thank you once again for selecting our hotel...

Reviewed 2 days ago NEWvia mobile

Best experience staying at JW; the room was spacious, comfortable and luxurious. The exec lounge was the best. I am particularly touched by the personal attention provided. Special kudos to Vadivelu for handling our check-in with grace and many thanks to Shafiq for his excellent customer service overall and his stellar hospitality.

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Helpful?
Thank zia m
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear zia m, Thank you for sharing your experience with us on TripAdvisor. We are pleased to read that you had the opportunity to experience our JW Executive Lounge. We will share your comments with our team. Thank you for remembering and mentioning the names of those associates whom provided excellent service so that we may recognize and thank them...

Oman
Reviewed 3 days ago NEW

we stay in Marriott for 5 night nice hotel good service the staff helpful , the b/fast was nice, good location enjoyed walking around special for shopping and food so many restaurant nearby we will stay again in future

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Helpful?
Thank battashi
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear battashi, Thanks for the terrific review and feedback on your recent experience with us! We are delighted to read that you enjoyed your time here in Kuala Lumpur. We hope that we may welcome you back again should your travel plans bring you back to Kuala Lumpur. Regards, Mahmoud Skaf, Cluster General Manager, Kuala Lumpur

Fort Lauderdale, Florida
Reviewed 4 days ago NEWvia mobile

I had the best visit at the JW Marriott in Kuala Lumpur. The folks in the executive lounge made my visit here so easy and wonderful! The Lounge Manager; Velu helped me arrange trips, coordinate travel to the airport and his management skills with his employees and customers was amazing. He was never too busy to attend to customers needs...

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Helpful?
1Thank speedo1955
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

A very good day to you, speedo1955, Wow! Your review has definitely made our day. We are extremely pleased to read that your recent stay with us was made memorable and comfortable by our wonderful team of associates, in particularly Shafiq and Velu. We truly appreciate you mentioning and remembering their names as this helps us in recognizing the individuals...

Reviewed 5 days ago NEWvia mobile

Love to stay here again . This is a nice hotel in kl,the hospitality is awesome , the environment is lovely , the staffs awesome especially Mr OSAMA , he is quite smart to do his tasks , Additional , I met mr osama at majestic hotel, TMKL I was stayed there for one night , he was awesome to...

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1Thank Mozart A
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Mozart A, Thank you for sharing your comments with us on TripAdvisor. We are delighted to read that you had the opportunity to experience both the Majestic and The JW Marriott Hotels and appreciate the feedback on your experience. Thank you for remembering and mentioning the names of those associates whom provided excellent service so that we may recognize...

Reviewed 5 days ago NEWvia mobile

The room was big, clean, and comfortable We are really grateful for the extra effort the hotel staff made to accommodate our wish and specially thanks to JW team, Mrs. Trie and Mrs. Azizah with all of the services...

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1Thank Muchlis A
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Muchlis A: Thank you for taking the time to share your comments with us on TripAdvisor. We are delighted to be your first hotel review on TripAdvisor and are very pleased to read that you enjoyed your stay in our hotel. Thank you for remembering and mentioning the names of those associates whom provided excellent service so that we...

Reviewed 1 week ago via mobile

Nothing negative, but kind of disappointed. 5 star hotel in Asia is of a different class. This hotel location is 5 star, lounge staff is close to 5 star, but everything else is not to par. No upgrade offered to Platinum member, room is a regular 3 star hotel grade. Breakfast is boring, service is good but again not 5...

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4Thank Jimmy C
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Jimmy C, Thank you for sharing your comments with us on TripAdvisor. As a Platinum Marriott Rewards Member, your feedback is very important to us and will be shared with our team so that we may improve our service. As you correctly noted, the hotel is currently undergoing extensive renovations in order to provide our guests with improved technology,...

Espoo, Finland
Reviewed 1 week ago

We travel to KL every year to enjoy the JW Marriot pool area. For us being from Finland where the winters are dark, the possibility to sunbath is really important. There are not so many hotels in KL to which pool area the sun would shine constantly. I think the JW Marriot has the best pool area in whole KL....

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2Thank karijaaskelainen
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear karijaaskelainen : Thank you very much for taking the time to share your experience with us on TripAdvisor. We are also delighted to read that you were able to find some sun to enjoy while you were with us. As you correctly noted, our pool is now closed for renovation, however, having seen the plans for the new pool,...

Johannesburg, South Africa
Reviewed 1 week ago

A quick whirlwind visit to KL recently, had me land up in the JW Marriott in Bukit Bintang. The hotel is in the process of renovations and the check in team were kind enough to provide me with an upgrade to an Executive Deluxe room. The newly revamped room is extremely comfortable and features some new things like a vanity...

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1Thank SOVCAT
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear SOVCAT , Thank you so much for taking the time to share your comments and photos of our hotel with us on TripAdvisor. We appreciate the detailed feedback and time taken to photograph the newly renovated rooms so that other travelers may see them. We will also share your comments with our team. We look forward to welcoming you...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Modern L-shaped Tower Hotel situated in Star Hill complex, a mixed-use development including a six-level retail mall. ... more   less 

Additional Information about JW Marriott Hotel Kuala Lumpur

Address: Jw Marriott Hotel Kuala Lumur 183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $173 - $393 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Kuala Lumpur 5*
Number of rooms: 514
Reservation Options:
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Also Known As:
Jw Marriott Kuala Lumpur
Marriott Kuala Lumpur
Kuala Lumpur Marriott
Hotel Style:
#3 Family Hotel in Kuala Lumpur
#4 Spa Hotel in Kuala Lumpur
#4 Business Hotel in Kuala Lumpur
#6 Luxury Hotel in Kuala Lumpur
#11 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Kuala Lumpur staff and other travellers.
27 questions
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Questions? Get answers from JW Marriott Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best location to get to Pavilions mall and other KL central places”
 of 5 bubbles gormysta, 9 Mar 2017 | Read review
“Get the renovated rooms above the 24th floor”
 of 5 bubbles ceciwoods, 2 Mar 2017 | Read review
“bring a pair of nice shoes”
 of 5 bubbles matte122, 24 Feb 2017 | Read review
“High floor would be good choice”
 of 5 bubbles syw63, 20 Feb 2017 | Read review
“Ask the concierge for the pedestrian shortcut to the twin towers!”
 of 5 bubbles TravelRealPrincess, 18 Feb 2017 | Read review
5 of 5