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JW Marriott Hotel Kuala Lumpur

CancelonUS$140*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$156*
US$140*
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US$142*
US$156*
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JW Marriott Hotel Kuala Lumpur
JW Marriott Hotel Kuala Lumpur
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2,434 Reviews from our TripAdvisor Community

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Showing 2,209: English reviews
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Rome, Italy
Reviewed 2 days ago NEW

First off all, I will definitely come back to the JW Marriott because of the exceptional kindness of the staff. I arrived very late at night, checked into my room, turned on the TV and heard there was an incident with deaths exactly where my daughter was supposed to be. I tried to call her to see if she was...

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1Thank Bagherailcane
Kuala Lumpur, Malaysia
Reviewed 2 days ago NEW

All their participating restaurants were fully booked by an Indonesian tour group on the last day on our bought meal voucher. Non of the restaurants was willing to honor the meal voucher and refer me to their Platinum Plus Member. After following up with the Platinum Plus Member for about a month, the answer is " Too bad, you have...

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Thank wai1ing
Singapore, Singapore
Reviewed 5 days ago NEW

Stayed in Feb and May 2017. Both stay were pleasant. I was upgraded to a junior suite room, The room was big, comfortable and nice. Hotel staffs never failed to greet you with a smile anytime of the day. The staffs at the Executive Lounge were very helpful and dedicated. Although during my stay, there were some mishap in my...

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Helpful?
3Thank Zai020202
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Zai020202, Thank you for taking the time out of your busy schedule to share your review with us on TripAdvisor. WE are happy to read that our team met your expectations and will share this review with them. Thank you for mentioning the names of our associates whom provided excellent service during your stay with us so that we...

Reviewed 6 days ago NEW

Stayed on 28th floor for 3 night as a short trip for families. Cons Internet connection not very smooth as i expect better. Bath robes are a bit old and renovation noise still can be heard on 28th floor. Need to walk a distance from Ritz Carlton hotel to JW Marriot's lobby as current lobby under renovation. Pros; Room is...

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Helpful?
1Thank Atto_machine
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Atto_machine, We are appreciative of your valuable feedback shared on TripAdvisor. We are glad you had a pleasant time at the hotel, in particularly at Shanghai Restaurant. We will definitely send your compliments with the chef and the team for making your dining experience memorable. We do, however, would like to apologize for the inconvenience caused during our upgrading...

Albuquerque, New Mexico
Reviewed 1 week ago

First, the manager of this hotel deserves a medal! I was going to be staying during a significant renovation and was contacted by email weeks before to let me know about it, to give me directions as to how to enter the hotel and what alternative arrangements had been made, and when I arrived at 2 AM, I was personally...

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Helpful?
2Thank mwsllc33
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear mwsllc33, Thank you for sharing your comments with us on TripAdvisor. We are very pleased to read that you enjoyed your stay with us and took the time out of your busy schedule to write such a detailed review! As a Platinum Rewards Member, we value your comments and observations of our new rooms as these were specifically designed...

Elkhart, Indiana
Reviewed 1 week ago

Wow! Awful. I was expecting better than this from a JW Marriott. They’re doing massive remodeling and told me this just before I arrived – too late to change the booking to another hotel. Total confusion regarding the front lobby. Got lost numerous times just trying to figure out how to get in and out of the place. Construction noise...

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1Thank Ripwalk
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Ripwalk, Thank you for sharing your comments with us on TripAdvisor. Please accept our sincerest apology for the inconvenience and annoyance caused during your stay with us. As you correctly noted, the hotel is currently undergoing extensive renovations in order to provide our guests with improved technology, functionality and comfort. While we take all possible precautions to minimize the...

Port Louis
Reviewed 1 week ago

I was slightly worried after reading the reviews about construction works but still decided to return to JWM in KL, thinking I was only staying for 3 nights...and I don't regret my decision at all! The works weren't distrubing and in any case, I spent mpst of my days out. The new rooms are beautiful, the staff very kind (I...

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2Thank M P
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear M P, Thank you for sharing your comments with us on TripAdvisor. We sincerely appreciate your effort and time taken to provide us your feedback on our hotel and are delighted to read that you enjoyed your stay with us, even during our renovation. We hope that we may welcome you back again in the future and that you...

Bengaluru, India
Reviewed 1 week ago

Excellent services at the hotel lobby which has been currently borrowed from next door Ritz Carlton. Smooth transition into the Marriott reception on arrival which was a little walk away. We were in the 25th Floor. Din't really hear any extremely bothering noise from renovation work (a little is genuinely expected). They dint have a in-hotel dining restaurant but have...

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2Thank AnwitaLalMittal
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Anwita L, We truly enjoy reading your review. We are delighted to know that you like the newly renovated rooms and that your family had an enjoyable time here at the hotel, despite the ongoing renovation. We really appreciate your valuable feedback and your warm comment has motivated the team to continue on their great efforts in delivering memorable...

Singapore
Reviewed 1 week ago via mobile

Location is great, easily accessible and near to Pavilion shopping mall and Berjaya Times Square. It is also within walking distance to the metro if you would like to get to places like KLCC and further etc. The linkway from Starhill Gallery is really beautiful too. Breakfast selection is wonderful, international spread and they have freshly squeezed fruit juices. Bed...

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Helpful?
Thank beautillusions
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear beautillusions, Thank you so much for sharing your positive feedback with us. It gives us great pleasure knowing that your recent stay at JW Marriott Kuala Lumpur was enjoyable despite the ongoing renovation. We appreciate your review on TripAdvisor and we do look forward to welcome you back "home" soon. Regards, Mahmoud Skaf, Area General Manager, Kuala Lumpur

Reviewed 1 week ago via mobile

Stay at the newly renovated rooms and it was fabulous .. the room is big and with the Long couch which was complimentary to the huge LCD tv. The bathroom have a rather special Japanese style deep tub which is a bit short for tall people but is deep. The king bed was fabulous and comfortable. Currently the hotel is...

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Helpful?
Thank Pegani78
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

A very good day to you, Pegani78, We are extremely pleased to know that you like the improvements we've made in our rooms. Everything we do is aimed at providing our guests with the best product and service experience. Thank you very much for your kind words of encouragement as you've most definitely inspired the team to continue on their...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Modern L-shaped Tower Hotel situated in Star Hill complex, a mixed-use development including a six-level retail mall. ... more   less 

Additional Information about JW Marriott Hotel Kuala Lumpur

Address: 183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $198 - $374 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Kuala Lumpur 5*
Number of rooms: 514
Reservation Options:
TripAdvisor is proud to partner with Marriott, Expedia, Booking.com, Hotels.com, Hotwire, Travelocity, Agoda, Orbitz, Cancelon, TripOnline SA, HotelQuickly and HRS so you can book your JW Marriott Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Kuala Lumpur
Marriott Kuala Lumpur
Kuala Lumpur Marriott
Hotel Style:
#3 Family Hotel in Kuala Lumpur
#4 Business Hotel in Kuala Lumpur
#6 Spa Hotel in Kuala Lumpur
#10 Luxury Hotel in Kuala Lumpur
#11 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Kuala Lumpur staff and other travellers.
34 questions
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Questions? Get answers from JW Marriott Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you dont plan to stay in room durng reno time, this is a good hote to choose.”
Atto_machine, 21 May 2017 | Read review
“Higher floors are better”
mwsllc33, 19 May 2017 | Read review
“Renovated Rooms with city view”
AnwitaLalMittal, 18 May 2017 | Read review
“We had a room with garden view. It was comfortable and quiet. Not smoking.”
816gracielab, 16 May 2017 | Read review
“For breakfast, choose Shook! over the lounge.”
maftiej, 15 May 2017 | Read review
5 of 5
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US$140* /night
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Orbitz.comUS$156
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Prices are for 1 room, 2 adults
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