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JW Marriott Hotel Kuala Lumpur

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JW Marriott Hotel Kuala Lumpur
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2,202 Reviews from our TripAdvisor Community

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Showing 2,002: English reviews
Singapore, Singapore
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed yesterday NEW

Problem 1 - Check in experience (1/5) The front desk staff Mr Seharan told me that I requested for a King size bed but I mentioned to him that I requested double/twin beds, unfortunately he insisted his statement not until I pull out the reservation email as a proof that I did request for 2 beds and email the reservation... More 

Helpful?
Thank ZhenOng
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW

I have been on an assignment in Malaysia for the past 4 months and I have had the pleasure of staing at the JW Marriott KL. Every aspect of my stay has been convinient and the staff, from the doormen to the housekeeping staff, are committed to ensuring your stay is a positive experience. The hotel location is close proximty... More 

Helpful?
1 Thank Nigel F
Edinburgh, United Kingdom
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 3 days ago NEW via mobile

.... then you'll love this hotel. On check in I was advised there were some renovations going on. I've heard building sites quieter than the noise in my room 7 days a week from 9am. No chance of any rest here. If you're out of the hotel all day it's good and rooms very comfortable- but if you're looking to... More 

Helpful?
Thank Paulbearuk
Singapore
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 days ago NEW

The hotel is well located at Bukit Bintang, an area that is great for shopping.We ended up checking out three rooms here courtesy our own mistake of not having intimated the hotel earlier that ours needs to be a double room.At check-in was when we and the front office staff realised that a double room should have been asked for... More 

Helpful?
Thank Victoryindia
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Victoryindia, Firstly,l thank you for taking the time to thoroughly review your stay at our hotel. It is essential for us to continuously improve our quality of service, therefore your constructive and detailed feedback is key. I am of course very disappointed to read that you have encountered so many issues during your stay causing much inconvenience, which I... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW

Big room, old design, small shower space. Breakfast can be improved with more selections. Floor guides are confusing when transferring from one function room to another. Good location, right in the middle of the commercial district. Malls surround the hotel.

Helpful?
1 Thank Jay F
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Jay F, Firstly, thank you for taking the time to thoroughly review your stay at our hotel, it is most appreciated. It is essential for us to continuously improve our quality of service, therefore your constructive and detailed feedback is key. In regards to your comment of our room designs, we are glad to inform you that the hotel... More 

Karachi, Pakistan
Level Contributor
40 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago NEW

A fine hotel in need of renovation and it is getting it. The upper floors currently reverberate to jack hammers and power tools all day long. The rooms are of a good size and well furnished as you would expect from JWM. There must be newly refurbished rooms but we didn't get one on the 16th Floor. I suggest you... More 

Helpful?
1 Thank KarachiDAL
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear KarachiDAL, Thank you for taking the time to share your recent experience with us at JW Marriott Kuala Lumpur. I am pleased to know that the renovation works did not trouble you during your stay. As we strive to keep our facilities up-to-date in order to serve our guests better, we have taken every measure to ensure that minimal... More 

Level Contributor
3 reviews
3 hotel reviews
Reviewed 1 week ago NEW via mobile

I stayed here at JW Marriott Kuala Lumpur Malaysia for 2 days 1 night together with my family. Ms Redhika was such an exceptionally amazing Manager whom assisted me in the booking process for a last minute reservation. My family and I were delighted to stay here at Marriott because of its location and the cleanliness of the room. It's... More 

Helpful?
Thank Muhammad F
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Muhammad F, I am delighted that you had a wonderful stay here at JW Marriott Kuala Lumpur and Thank you so much for the kind compliments. I am glad that Radhika have assisted you in the booking process and I will share your words of praise to her. Indeed, the hotel is ideally located for our guests to enjoy... More 

tehran
Level Contributor
39 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago NEW via mobile

When you look at booking.com and list kuala hotels by credit Jw is one of the best but by price it is most expensive in the list .but when we entered hotel we found it as a very regular hotel with small old decorated rooms I do not know it is the rule of hotels in kuala or just this... More 

Helpful?
1 Thank bzamani
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear bzamani, Your feedback is essential to us so we thank you for taking the time to thoroughly write about your stay. I am very disappointed to read that your recent stay did not meet your expectations and I have duly taken into consideration your comments. Regarding our guest rooms and its decoration, I am pleased to share with you... More 

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago

I had an experiences with the hotel for four past years, but the last few days ago was the most spectacular, adorable cooperation, great facilities, and I am talking about event that require great effort to make it successful. Thanks to Allah and the efforts of everyone who contributed to succeed the event to the fullest, Thanks to all.

Helpful?
2 Thank walmusafer
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear walmusafer, I am pleased to hear that you have enjoyed our service from my talented team, as we strive to provide all guests with the excellent service that you deserved from JW Marriott. Thank you so much for your kind review and for your continuous support throughout the years. Once again, we are appreciative of your valuable feedback and... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

excellent customer service and family's with all and Mr osama the arabic gentel man and he is support for all guests very nice 5☆for him nice hotel and next time wiĺ be olso with them the food is ok and room is clean and relaxing every day there is Surprise in the room sweet and the flower

Helpful?
2 Thank Ahmed S
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Ahmed S, Thank you very much for taking the time to share about your experience with us. I am glad to read that you had a memorable stay and especially was impressed with Mr Osama's service. I will be sure to pass on your kind words to him. We hope to welcome you back soon. Warm regards, Mahmoud Skaf More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Modern L-shaped Tower Hotel situated in Star Hill complex, a mixed-use development including a six-level retail mall. ... more   less 

Additional Information about JW Marriott Hotel Kuala Lumpur

Address: Jw Marriott Hotel Kuala Lumur 183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $152 - $333 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Kuala Lumpur 5*
Number of rooms: 514
Reservation Options:
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Also Known As:
Jw Marriott Kuala Lumpur
Marriott Kuala Lumpur
Kuala Lumpur Marriott
Hotel Style:
#3 Family Hotel in Kuala Lumpur
#4 Business Hotel in Kuala Lumpur
#5 Spa Hotel in Kuala Lumpur
#7 Luxury Hotel in Kuala Lumpur
#11 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Kuala Lumpur staff and other travellers.
21 questions
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Questions? Get answers from JW Marriott Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floor”
 of 5 bubbles ZhenOng, 4 Dec 2016 | Read review
“I like the rooms overlooking the pool.”
 of 5 bubbles nigelf560, 3 Dec 2016 | Read review
“Go for higher floors and 15/16 are smoking floors”
 of 5 bubbles Victoryindia, 30 Nov 2016 | Read review
“Ask for a room with Petronas tower view”
 of 5 bubbles 63jayf, 30 Nov 2016 | Read review
“Ask for a newly refurbished one. Exec is on 22, 23.”
 of 5 bubbles KarachiDAL, 28 Nov 2016 | Read review
5 of 5
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