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JW Marriott Hotel Kuala Lumpur

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JW Marriott Hotel Kuala Lumpur
JW Marriott Hotel Kuala Lumpur
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2,326 Reviews from our TripAdvisor Community

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Showing 2,111: English reviews
Ottawa, Ontario, Canada
Reviewed 2 days ago NEW

What made our stay special is by far the exceptional service and attentions at the concierge lounge. Velu and Monica went above and beyond to please us during our stay, even greeting us by our names. The food was amazing (freshly pressed apple/orange juices!), the lounge is spacious, elegant, and confortable (and not over crowded). The standard room is also...

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Helpful?
Thank TravelRealPrincess
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

A very good day, TravelRealPrincess, Your review has most certainly made our day! It's great to know that you had a wonderful time here at the hotel and we're humbled by your kind words of praises. Trust that Velu and Monica will be recognized for their extraordinary efforts in ensuring you had a comfortable stay. Thank you very much for...

Atlanta, Georgia
Reviewed 2 days ago NEW

We stayed in a newly renovated room which was very comfortable with exceptional lighting. Staff was friendly and attentive. Service in the concierge lounge was outstanding. Some areas of the hotel are dated including the lobby which could benefit with the addition of more seating. Hotel is located across from a large shopping mall. We discovered a stop for a...

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Helpful?
1Thank wendy p
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear wendy p, We are so pleased to know that you like the design of the new room and your positive review has most certainly motivated the team to continuously deliver memorable experiences. Trust that the hotel lobby is sure to be renovated and your additional comment about seating areas has been duly noted for consideration. We are appreciative of...

Charlottesville, Virginia
Reviewed 3 days ago NEW

Offers very high quality of service, food and rooms for low price. We liked everything about this place: great location, quick and attentive service, some of the best food while we were in Kuala Lumpur and good babysitting services. Perhaps the best part of all is the location, it is right next to the best malls in KL and has...

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Helpful?
2Thank Michal F
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Michal F, We are extremely pleased to read that your recent stay with us was enjoyable. We are also glad to know that you took advantage of the hotel's ideal location to explore the various facilities offered in Kuala Lumpur. We do agree that our hotel appearance looks tired, hence, we have started with our highly anticipated major renovation....

Reviewed 5 days ago NEW

nice hotel but it is quite challenging to wait for someone in the lobby , no chairs !! only maximum 4 or 5 persons cha set at any given time. hotel is clean , quite good breakfast. staff are very friendly and helpful .

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Helpful?
Thank Ashraf M
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Ashraf M, Thank you for sharing your thoughts with us on TripAdvisor. Your constructive feedback has been positively received and will be review for further improvement when we renovate the hotel lobby in March 2017. Thank you and we look forward to welcome you back soon. Regards, Mahmoud Skaf, General Manager

Jeddah
Reviewed 1 week ago NEW

This time stayed at new or renovated nice room of JW Marriot with very good new lighting. You feel everything is clear and bright inside the room. For Club rooms they have very new Lounge which you can enjoy from 6:00am to 11:00pm with several offer of foods & drinks from time to time.

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Helpful?
1Thank X7623QJalib
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear X7623QJalib, We are so pleased to know that you like the changes we made in our new rooms and that you also enjoyed the JW Executive Lounge on level 3R. Trust that your positive review is highly valued and we do look forward to welcome you back "home" soon. Regards, Mahmoud Skaf, General Manager

Reviewed 1 week ago via mobile

Was impressed by the hotel service as we book the airport transfer from the airport . We were greeted at the lobby and was escorted to our rooms although we were early. Was quite worried on the room conditions as there were reviews that it was a bit run down . Ok the room decor is dated but overall was...

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Helpful?
Thank Pegani78
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Pegani78, We are happy to read that your recent stay with us was pleasant despite its current appearance. Nevertheless, trust that your valuable feedback is positively received and we have in fact started renovating our rooms. Hence, your kind patience is highly appreciated as we strive to deliver the best not only in service but product standards to all...

BELGIUM
Reviewed 1 week ago

Location: In the 'golden triangle' with Pavillion Mall in front of the hotel, Starbucks almost next to the hotel, nice restaurant (limited choice) in front of the hotel with outside terrace. I did not know what to expect from Kuala Lumpur but this is a very trendy and modern part of the city. The elevated and covered walkway to KLCC...

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Helpful?
1Thank LINDA081
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear LINDA081, We are delighted to read that your recent visit to Kuala Lumpur was enjoyable and pleasant. Moreover, the hotel's location was an added advantage to explore the various facilities easily. Your kind words of praise have definitely inspired the team to continue on their great efforts, in particularly, Osama at the Concierge. Thank you very much for your...

Melbourne, Australia
Reviewed 1 week ago via mobile

Been to this lovely Hotel for 7 years & I always give 5 star on everything , but this time I'll give 4 1/2 star !! Why ?! Here it is . Last time we stayed Junior suit & breakfast at Executive lounge! This time we stayed junior suit again & we don't Executive lounge breakfast on top of the...

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Helpful?
2Thank 319cocacola
Skaf M, Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear 319cocacola: Thank you for sharing your comments with us on TripAdvisor. We appreciate your feedback and will share your review with our team. We sincerely apologize for dropping the ball on your breakfast during your last visit with us. We will be happy to accommodate your preference on your next stay with us. Please feel free to contact us...

Reviewed 1 week ago via mobile

I never expect that I will stay at JW this time in KL but it reaches my expectation. Everything is quite good, location is super nice. I stay on 24th floor which is already finished its renovation. Actually the new room they gave me it is not my cup of tea but I really like the way they set up...

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Helpful?
Thank Nguyễn Lưu T
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

A very good day to you, Nguyễn Lưu T, We are extremely pleased to read that your recent stay with us was made comfortable and enjoyable by our wonderful team of associates, in particularly Osama at the Concierge. Without a doubt, he's a gem! We are humbled by your kind words of encouragement and we cannot wait to welcome you...

Malaysia
Reviewed 2 weeks ago

Have been reading a lot of positive feedback from the tripadvisor community regards to the outstanding service and memorable stays they had. Naturally, my wife and I decided to try it out for ourselves especially when we had a complimentary stay voucher from our YTL membership. While the location was very central and ideal, with everything just foot steps away,...

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Helpful?
2Thank D_Jekyll
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear D_Jekyll, We truly enjoyed reading your wonderful experience shared on TripAdvisor. It has always been our "Spirit to Serve" our guests and we are delighted that you had a memorable stay here at JW Marriott Kuala Lumpur. Your kind words of encouragement has most definitely inspired the team to continuously deliver excellent service to all of our valued guests....

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Modern L-shaped Tower Hotel situated in Star Hill complex, a mixed-use development including a six-level retail mall. ... more   less 

Additional Information about JW Marriott Hotel Kuala Lumpur

Address: Jw Marriott Hotel Kuala Lumur 183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $176 - $337 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Kuala Lumpur 5*
Number of rooms: 514
Reservation Options:
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Also Known As:
Jw Marriott Kuala Lumpur
Marriott Kuala Lumpur
Kuala Lumpur Marriott
Hotel Style:
#3 Family Hotel in Kuala Lumpur
#4 Business Hotel in Kuala Lumpur
#4 Spa Hotel in Kuala Lumpur
#6 Luxury Hotel in Kuala Lumpur
#11 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Kuala Lumpur staff and other travellers.
25 questions
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Questions? Get answers from JW Marriott Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask the concierge for the pedestrian shortcut to the twin towers!”
 of 5 bubbles TravelRealPrincess, 18 Feb 2017 | Read review
“due to renovation work never use lower floors if you will use the hotel during the day”
 of 5 bubbles 96ashrafm, 15 Feb 2017 | Read review
“I think all floors are OK to stay”
 of 5 bubbles X7623QJalib, 13 Feb 2017 | Read review
“Great views of the city, nice spa and pool”
  • Coffee Area
 of 5 bubbles matthC9169KP, 1 Feb 2017 | Read review
“dont stay between floors 10 and 22 until the renovation is done.”
 of 5 bubbles , 25 Jan 2017 | Read review
5 of 5