We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

JW Marriott Hotel Kuala Lumpur

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
JW Marriott Hotel Kuala Lumpur
JW Marriott Hotel Kuala Lumpur
Panoramas (6)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,332 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,116: English reviews
Start your review of JW Marriott Hotel Kuala Lumpur
 Click to rate
Reviewed yesterday NEW

great stay, despite and beyond the current massive renovations, a huge piece of work which the hotel is managing well. loved being able to avail ourselves of neighbouring Ritz Carlton's spa facilities. just a quick note about Reza the manager of the executive lounge, who during our two-week stay instructed his staff to tell guests that they could not wear...

 Report
Helpful?
Thank Matt E
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Matt E: Thank you for taking the time to review us on TripAdvisor. We appreciate the feedback on your experience and will share your comments with our team. As we strive to maintain a relaxing and comfortable environment in our Executive Lounge that is acceptable for all our guests, please be aware that we are sometimes challenged with issues...

Kuala Lumpur, Malaysia
Reviewed 2 days ago NEWvia mobile

Ytl dishonour your own membership. We have paid for the ytl platinum plus membership upfront, now suddenly you are not accepting our accommodation vouchers without giving us a reason and solution. We want a full refund disregard how many other vouchers we have used because it's a breach of membership contract. Your privileged members don't deserved to be turned down...

 Report
Helpful?
4Thank phooifun
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear phooifun: Thank you for your email regarding your recent experience with the JW Marriott Kuala Lumpur. We appreciate your feedback and will share your comments with the team so that appropriate action may be taken. We hope that we may welcome you back again in the future should your travel plans bring you back to Kuala Lumpur. Regards, Mahmoud...

Sheffield, United Kingdom
Reviewed 3 days ago NEW

This is a really good hotel, positioned in the heart of Kuala Lumpur. The staff are all so polite and very helpful. The rooms are lovely & spacious and the beds very comfortable. We wish we could have stayed longer.

 Report
Helpful?
Thank RaJSheffield
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear RaJSheffield, We are extremely pleased to read that your recent stay with us was enjoyable and comfortable. Your warm words of encouragement have definitely inspired the team to continue on their great efforts in making our guests happy, they are truly our greatest asset. Thank you again for your positive feedback and we do look forward to welcome you...

Mumbai (Bombay), India
Reviewed 3 days ago NEWvia mobile

Hello, I travel to Kuala Lumpur 3-4 times in a year on business. In the last 6 visits I have stayed at the Marriott 4 times and it always is very nice. The hotel is right on the Main Street opposite the big shopping mall. Hotel rooms are very nice and now they have modern newly renovated rooms, obviously they...

 Report
Helpful?
1Thank AnkkitV
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear AnkkitV, Thank you very much for choosing us as your preferred hotel for your traveling needs. We are delighted that you like the new rooms! We are certainly proud of the improvements we made in them. Trust that your valuable feedback is truly appreciated by the team and we are definitely awaiting for your return. Thank you. Regards, Mahmoud...

Singapore, Singapore
Reviewed 5 days ago NEW

JW Marriott is located near to Pavilion shopping mall and walking distance to KLCC via Skywalk. This is one of my favorite hotel when staying in Kuala Lumpur. There are many good restaurants nearby. It is also easily accessible via major roads.

 Report
Helpful?
1Thank syw63
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear nsyw63, We are so pleased to be your most preferred hotel whenever you're in Kuala Lumpur. It is always a delight having you stay with us and we are glad that the location of the hotel is perfect for your traveling needs. Thank you very much for the positive feedback and we do look forward to welcome you back...

Ottawa, Ontario, Canada
Reviewed 1 week ago NEW

What made our stay special is by far the exceptional service and attentions at the concierge lounge. Velu and Monica went above and beyond to please us during our stay, even greeting us by our names. The food was amazing (freshly pressed apple/orange juices!), the lounge is spacious, elegant, and confortable (and not over crowded). The standard room is also...

 Report
Helpful?
1Thank TravelRealPrincess
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

A very good day, TravelRealPrincess, Your review has most certainly made our day! It's great to know that you had a wonderful time here at the hotel and we're humbled by your kind words of praises. Trust that Velu and Monica will be recognized for their extraordinary efforts in ensuring you had a comfortable stay. Thank you very much for...

Atlanta, Georgia
Reviewed 1 week ago NEW

We stayed in a newly renovated room which was very comfortable with exceptional lighting. Staff was friendly and attentive. Service in the concierge lounge was outstanding. Some areas of the hotel are dated including the lobby which could benefit with the addition of more seating. Hotel is located across from a large shopping mall. We discovered a stop for a...

 Report
Helpful?
2Thank wendy p
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear wendy p, We are so pleased to know that you like the design of the new room and your positive review has most certainly motivated the team to continuously deliver memorable experiences. Trust that the hotel lobby is sure to be renovated and your additional comment about seating areas has been duly noted for consideration. We are appreciative of...

Charlottesville, Virginia
Reviewed 1 week ago

Offers very high quality of service, food and rooms for low price. We liked everything about this place: great location, quick and attentive service, some of the best food while we were in Kuala Lumpur and good babysitting services. Perhaps the best part of all is the location, it is right next to the best malls in KL and has...

 Report
Helpful?
2Thank Michal F
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Michal F, We are extremely pleased to read that your recent stay with us was enjoyable. We are also glad to know that you took advantage of the hotel's ideal location to explore the various facilities offered in Kuala Lumpur. We do agree that our hotel appearance looks tired, hence, we have started with our highly anticipated major renovation....

Reviewed 1 week ago

nice hotel but it is quite challenging to wait for someone in the lobby , no chairs !! only maximum 4 or 5 persons cha set at any given time. hotel is clean , quite good breakfast. staff are very friendly and helpful .

 Report
Helpful?
Thank Ashraf M
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Ashraf M, Thank you for sharing your thoughts with us on TripAdvisor. Your constructive feedback has been positively received and will be review for further improvement when we renovate the hotel lobby in March 2017. Thank you and we look forward to welcome you back soon. Regards, Mahmoud Skaf, General Manager

Jeddah
Reviewed 1 week ago

This time stayed at new or renovated nice room of JW Marriot with very good new lighting. You feel everything is clear and bright inside the room. For Club rooms they have very new Lounge which you can enjoy from 6:00am to 11:00pm with several offer of foods & drinks from time to time.

 Report
Helpful?
1Thank X7623QJalib
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear X7623QJalib, We are so pleased to know that you like the changes we made in our new rooms and that you also enjoyed the JW Executive Lounge on level 3R. Trust that your positive review is highly valued and we do look forward to welcome you back "home" soon. Regards, Mahmoud Skaf, General Manager

1,302 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1061)
Viewed
Room/Suite (262)
Viewed
Pool/Beach Area (25)
Viewed
View from Room (44)
Viewed
Hotel & Grounds (146)
Viewed
Bathroom (82)
Viewed
Dining (49)
Viewed
Business Centre/Function Rooms (7)
Viewed
0:15
Videos (1)
Viewed
Other (445)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (197)
Viewed
Amenities (51)
Viewed
Junior Suite (58)
Viewed
Pool (25)
Viewed
Dining (36)
Viewed
The Hotel (27)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (44)
Viewed
Hotel & Grounds (8)
Viewed
Room/Suite (15)
Viewed
Family/Play Areas (1)
Viewed
Dining (3)
Viewed
Pool/Beach Area (4)
Viewed
Bathroom (1)
Viewed
Business Centre/Function Rooms (6)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Kuala Lumpur hotels
0.1 km away
Grand Hyatt Kuala Lumpur
Grand Hyatt Kuala Lumpur
#2 of 340 in Kuala Lumpur
2,292 reviews
0.9 km away
Mandarin Oriental, Kuala Lumpur
1.1 km away
Shangri-La Hotel Kuala Lumpur
Shangri-La Hotel Kuala Lumpur
#3 of 340 in Kuala Lumpur
6,638 reviews
Show Prices
Show Prices
Show Prices
0.7 km away
Traders Hotel, Kuala Lumpur
Traders Hotel, Kuala Lumpur
#8 of 340 in Kuala Lumpur
9,261 reviews
0.2 km away
The Ritz-Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur
#12 of 340 in Kuala Lumpur
483 reviews
1.4 km away
InterContinental Kuala Lumpur
InterContinental Kuala Lumpur
#9 of 340 in Kuala Lumpur
2,351 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Modern L-shaped Tower Hotel situated in Star Hill complex, a mixed-use development including a six-level retail mall. ... more   less 

Additional Information about JW Marriott Hotel Kuala Lumpur

Address: Jw Marriott Hotel Kuala Lumur 183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $176 - $357 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Kuala Lumpur 5*
Number of rooms: 514
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Marriott, Priceline and Travelocity so you can book your JW Marriott Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Kuala Lumpur
Marriott Kuala Lumpur
Kuala Lumpur Marriott
Hotel Style:
#3 Family Hotel in Kuala Lumpur
#4 Spa Hotel in Kuala Lumpur
#4 Business Hotel in Kuala Lumpur
#6 Luxury Hotel in Kuala Lumpur
#11 Romantic Hotel in Kuala Lumpur
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Kuala Lumpur staff and other travellers.
25 questions
Ask a question

See all questions (25)

Questions? Get answers from JW Marriott Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“bring a pair of nice shoes”
 of 5 bubbles matte122, 24 Feb 2017 | Read review
“High floor would be good choice”
 of 5 bubbles syw63, 20 Feb 2017 | Read review
“Ask the concierge for the pedestrian shortcut to the twin towers!”
 of 5 bubbles TravelRealPrincess, 18 Feb 2017 | Read review
“due to renovation work never use lower floors if you will use the hotel during the day”
 of 5 bubbles 96ashrafm, 15 Feb 2017 | Read review
“I think all floors are OK to stay”
 of 5 bubbles X7623QJalib, 13 Feb 2017 | Read review
5 of 5