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JW Marriott Hotel Kuala Lumpur

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JW Marriott Hotel Kuala Lumpur
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2,299 Reviews from our TripAdvisor Community

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Showing 2,088: English reviews
Reviewed yesterday NEWvia mobile

ive stayed many hotels in kl and by far JW is the best choice... the location is on points, food are accesible however there is some renovation going on which didnt affect us very much... will i return ? yes definitely eventho it is a lil pricy..

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1Thank Sing Yee C
Moshi, Tanzania
Reviewed 2 days ago NEWvia mobile

Opposite the Mariott the pavilion is situated which is great for shopping and dinning options. Our room was fantastic. The rooms have been recently renovated and they are very tastefully done and the toiletries were such a pleasure to use. The staff, the service, the house cleaning all was of 5 star standard but our only criticisms which makes me...

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1Thank MariaChauh
Bournemouth, United Kingdom
Reviewed 4 days ago NEW

Having stayed in the Hilton Jan 2016 found they were having refurb so this year on way home to break journey decided to stay at Marriott instead and unlucky again this time Marriott were having refurbishment work. Although still had good time hotel staff are great, always helpful and polite. Location for us is ideal with numerous bars and restaurants...

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1Thank steveW2958EW
Tampa, Florida
Reviewed 5 days ago NEW

I would like to say how wonderful my stay was at the JW Marriott Kuala Lumpur. I travel quite a bit for business and pleasure and I was impressed with the service and attention to detail I received.  The moment I stepped into the hotel, I was welcomed and greeted by Velu. I would like to point out that Velu...

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1Thank poonam a
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Warmest Greetings poonam a, We are extremely delighted to read that you had a fantastic stay experience here at JW Marriott Kuala Lumpur and that you were well looked after by our wonderful team of associates, in particularly Velu and Shafiq from the Guest Service department. They are most certainly our greatest asset. Thank you very much for your warm...

Reviewed 5 days ago NEW

There is something satisfying about staying in a Marriott and the JW Marriott in Kuala Lumpur did not disappoint. The staff were great and really looked after me during my stay. It felt like a five star should feel, with the service to match.

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1Thank Mark H
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Mark H, It's a great pleasure knowing that you had an enjoyable and comfortable stay with us at JW Marriott Kuala Lumpur. Your warm comments will be shared with the team and we are definitely looking forward to welcome you back soon. Regards, Mahmoud Skaf, General Manager

Nairobi, Kenya
Reviewed 6 days ago NEW

We stayed here for 6 nights during the Christmas period. Upon arrival we were checked in promptly also upgraded and free breakfast provided which was much appreciated. The newly renovated room was fabulous very spacious and felt Like a home away from home. They provided everything you could possibly need. Cleanliness was prefect and bed was comfortable. The location is...

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1Thank Salma M
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear salmashariff, Thank you so much for spending your Christmas holiday with us. It was definitely a pleasure having you here at the hotel and your kind words of encouragement have most certainly motivated the team to continue on their outstanding efforts, especially Radinal. We are delighted that you had a memorable time here at JW Marriott Kuala Lumpur and...

Klang, Malaysia
Reviewed 1 week ago NEW

this hotel can offer you a great location especially if you hunting for food. the food chain area just surround you and a lot of choices. they have a great nice live band. the hotel room itself just awesome. a nice welcome from the staff make you feel like want to stay for more. if you need a shopping time...

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2Thank Zylang2013
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Zylang2013 : Thank you for sharing your comments with us on TripAdvisor. We were delighted to be of service to you during your visit and hope that we may welcome you back again on your next trip to Kuala Lumpur. Thank you again for taking the time to post your review on TripAdvisor and for selecting the JW Marriott...

Split,Croatia
Reviewed 1 week ago

This was my second stay in this hotel. I decided to spend Christmas and New Year in warmer climate. I opted for hotel's limo transfer from airport to hotel. Although quite pricey it turned to be good decision. As soon as I stepped out from the arrival hall, hotel's representative greeted me, took my luggage and escorted to the car....

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1Thank openseas
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear openseas : Thank you for entrusting us with your lodging during the holidays. We are delighted to read that, for the most part, you enjoyed your stay with us and appreciate the time taken to share your comments with us on TripAdvisor. As you correctly noted, the hotel is currently undergoing extensive renovations in order to provide our guests...

Edinburgh, United Kingdom
Reviewed 1 week ago via mobile

We were very much welcomed at the front door when we got off from the taxi. The staff who helped us with the opening of doors and getting our luggage were wonderful, warm and friendly. Check in was easy and rooms were great. Rooms Might be a little worn and tired but cleanliness is good. We have to complement how...

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Helpful?
Thank curlyrayray
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear curlyrayray: We are delighted to read that you enjoyed your stay with us and appreciate the time taken to share your comments with us on TripAdvisor. We will share your comments with our team and please send our wishes for a speedy recovery to your sister. We hope that we may welcome you back again in the future on...

Reviewed 1 week ago via mobile

This hotel is right in the city centre. The best and most expensive shopping malls are right outside the hotel. There are 17 restaurants in the basement as well so food is not a problem here. There is a professional massage parlour next to hotel as well in Starhill Gallery Mall.

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Thank Shivam_Vig
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Shivam_Vig: Thank you for sharing your comments with us on TripAdvisor. We are pleased to read that you had the opportunity to visit the Pavilion shopping mall and also the restaurants in Feast Village. It is indeed very convenient to have so many options for shopping and dining within a short walking distance of your room. We sincerely appreciate...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Modern L-shaped Tower Hotel situated in Star Hill complex, a mixed-use development including a six-level retail mall. ... more   less 

Additional Information about JW Marriott Hotel Kuala Lumpur

Address: Jw Marriott Hotel Kuala Lumur 183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $161 - $342 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Kuala Lumpur 5*
Number of rooms: 514
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Marriott, Priceline, Expedia, Travelocity, Agoda and TripOnline SA so you can book your JW Marriott Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Jw Marriott Kuala Lumpur
Marriott Kuala Lumpur
Kuala Lumpur Marriott
Hotel Style:
#3 Family Hotel in Kuala Lumpur
#4 Business Hotel in Kuala Lumpur
#4 Spa Hotel in Kuala Lumpur
#6 Luxury Hotel in Kuala Lumpur
#11 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott Hotel Kuala Lumpur staff and other travellers.
24 questions
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Questions? Get answers from JW Marriott Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As high as you can for the view”
 of 5 bubbles K4346WYmarkh, 18 Jan 2017 | Read review
“variety of restaurants”
 of 5 bubbles Zylang2013, 16 Jan 2017 | Read review
“Higher floors are better as repair works are currently ongoing”
 of 5 bubbles BK_Shanghai, 7 Jan 2017 | Read review
“Higher floor, corner rooms are more spacious than others. There is a UV film on the windows that makes the rooms a bit darker.”
 of 5 bubbles TX_Burneys, 6 Jan 2017 | Read review
“Hotel is at Ideal Location. Choose high floors facing the Pavilion”
 of 5 bubbles M0i0c7hael, 3 Jan 2017 | Read review
5 of 5
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