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JW Marriott Kuala Lumpur

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Traveller (1606)
Room & Suite (640)
Dining (133)
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Overview
  • Excellent64%
  • Very good25%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
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Offers from JW Marriott Kuala Lumpur
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,800)
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2,534 results
Traveller rating
1,586
634
200
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44
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1,586
634
200
70
44
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All reviewsshanghai restaurantshook restaurantstarhill gallerythe executive loungebukit bintangpavilion mallspecial thanksjunior suitebusiness tripshopping districtfood courtduty managerlocation is excellentupon checkpetronas towersvelurenovation
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1 - 5 of 2,534 reviews
Reviewed yesterday via mobile

A very nice hotel. Quality Manager and Club Team organised a beautiful room for us. The room is newly renovated. Housekeeping staff does a very good job with their cleaning. They paid attention to requests upon check in. Thank you so much!More

2  Thank MeirianaS
Response from Yannick_Mauchle, Manager at JW Marriott Kuala LumpurResponded today

Dear MeirianaS Thank you very much for your review about your recent stay at the JW Marriott Kuala Lumpur. It is great to see that you have enjoyed our newly renovated property and I am more than happy to share your positive comments with our...More

Reviewed 2 days ago via mobile

Stayed over the weekend and it was a great stay. Superb location and great service, especially the guys in the lobby and at FeastVillage (Stephanie). Thumbs up!!! The location is just perfect. You can get everything under one roof. And it’s even better after renovation....More

2  Thank Stella M
Response from Yannick_Mauchle, Manager at JW Marriott Kuala LumpurResponded today

Dear Stella M First of all, thank you so much for sharing your review with us. Receiving feedback from our guests is the most important thing for us. Great to hear that you enjoyed your stay at the JW Marriott Kuala Lumpur and also had...More

Reviewed 3 days ago via mobile

1. 你從不會想像到你需要排40分鐘等食早餐的 you never expect you have to line up for 40 mins to have breakfast. 廚師們及侍應們已非常努力盡快安排客人入座及提供食物。 The Chefs & waiters are working very hard to arrange the seats and cook for the food. 這是配套與管理問題而已。 This is the question on capacity and management only. 2....More

1  Thank Bemyloveimissu
Response from Yannick_Mauchle, Manager at JW Marriott Kuala LumpurResponded 3 days ago

Good afternoon Bemyloveimissu Thank you very much for taking the time to write us an review about your recent stay at the JW Marriott Kuala Lumpur. Your feedback is much appreciated. We have taken immediate action based on your comments in regards the waiting time...More

Reviewed 1 week ago

This hotel is next to Pavilion mall and monorail buki petang station by walking 5 minutes. Marriott platinum member can choose breakfast in club lounge or in restaurant. Club lounge has excellent afternoon tea and happy hour with a wide food and drink selection. Breakfast...More

1  Thank bachelor8
Response from Yannick_Mauchle, Manager at JW Marriott Kuala LumpurResponded 1 week ago

Dear bachelor8 First of all, thank you very much for taking the time to write us a review about your recent stay at the JW Marriott Kuala Lumpur. After reading your comments, we certainly will have a great start to the weekend. Thank you very...More

Reviewed 1 week ago

My wife and I stayed here for five nights at the end of April / first of May. I can safely say that I have never experienced the level of service we received. When we arrived, Mr. Alit, the front office manager, greeted us and...More

1  Thank BamaGuy
Response from Yannick_Mauchle, Manager at JW Marriott Kuala LumpurResponded 1 week ago

Dear BamaGuy From everyone at the JW Marriott Kuala Lumpur, thank you so very much for your review and taking the time to share your comments about your recent stay at our hotel. We are so glad to read that you and your wife enjoyed...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$147 - US$256 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Kuala Lumpur
#4 Business Hotel in Kuala Lumpur
#8 Spa Hotel in Kuala Lumpur
#11 Luxury Hotel in Kuala Lumpur
#11 Romantic Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$147 - US$256 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Kuala Lumpur
#4 Business Hotel in Kuala Lumpur
#8 Spa Hotel in Kuala Lumpur
#11 Luxury Hotel in Kuala Lumpur
#11 Romantic Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
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Traveller (1606)
Room & Suite (640)
Dining (133)
Pool & Beach (62)
Amenities (51)
Business Centre & Event Rooms (15)
Questions & Answers
Ask a question
Michelle S
June 9, 2018|
AnswerShow all 2 answers
Response from Derrickng2 | Reviewed this property |
Child below 6 stays with their parents free using the existing bed but if the room include breakfast, it will be valid for 2 adults only.
0
Votes
87yuj
May 8, 2018|
AnswerShow all 3 answers
Response from Yannick_Mauchle | Property representative |
Dear 87yuj, Thank you for sharing your inquiry with us on TripAdvisor. Although our in-room refrigerator does not have a freezer compartment, we will be more than happy to allow you to store your item in one of our freezers... More
0
Votes
bubbletea2828
May 2, 2018|
AnswerShow all 4 answers
Response from Yannick_Mauchle | Property representative |
Dear bubbletea2828, Unfortunately, TripAdvisor does not allow us to post email links to our response. If you click on the link from our hotel site it will generate a link for you to contact us directly. Regards, Ed... More
0
Votes
Room Tips
"If you can upgrade to room with executive lounge access (its one of the best lounges ever)"
Read review
"Best rooms are the ones overlooking Bukit Bintan"
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"The room I had was over the main street in front of the hotel. There was no disturbance from the street or..."
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"Ask for a view of Pavilion"
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