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Hotel Istana

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Hotel Istana
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3,566 Reviews from our TripAdvisor Community

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Showing 3,047: English reviews
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A TripAdvisor Member
1 review
Reviewed yesterday NEWvia mobile

We were a couple of families, four adults and two children. At first I would like to appreciate the reception staff for the warm greeting with entrance. They welcomed us with cool lemon tea and cool towels as well as our children with smiling face and beautiful candies. Then they gave generously us a patient assistance to select our rooms...

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Thank A TripAdvisor Member
Reviewed 3 days ago NEWvia mobile

I thoroughly enjoyed staying at this hotel.... I have been travelling around other parts of Asia and Kuala Lumpur was my final destination. On the approach to the hotel lobby you could see this was a grand hotel classy with a fusion of an Asian and Arabic decorative stance. Air conditioned as soon as you stepped in which was very...

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Thank Itsdivadarling
Holywood, United Kingdom
Reviewed 3 days ago NEWvia mobile

We had a lovely stay at the Istana Hotel, which is right in the centre of town, near a splendid new shopping complex. The Hotel Is mature, gracious and comfortable, not glitzy and modern. Upgrading to club status was great, well worth it, with the extra services offered. There are a lot of fantastic hotels in KL, competition is fierce....

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2Thank Ralph M
Perth, Australia
Reviewed 3 days ago NEWvia mobile

Just returned from a trip to KL with friends on a golfing holiday. We opted to stay at the Istana primarily based on cost and location. We generally stay at the Shangri-la but, as we were staying for six nights, decided on the cheaper Istana option. We chose to stay in Club rooms which was a great choice. Serafina and...

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1Thank SteveB544
Singapore, Singapore
Reviewed 3 days ago NEWvia mobile

Hotel service was great. Room was clean and spacious. Breakfast was delicious and variety. Centre of Kuala Lumpur and was easy to travel to any locations. Restaurant nearby and easy access. Fast check in and check out.

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1Thank krisarasu
Reviewed 5 days ago NEWvia mobile

Good day to you. I'm Is, one of your satisfied customer/lodger. There's nothing I would like to write in this email except your service and accommodation are excellent! Big applause for the entire family of your hotel. My experiences with Hotel Istana are never fail. I feel like home when I walk in to your hotel with the warm welcome...

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1Thank Perrolisme
Reviewed 5 days ago NEW

A large, friendly hotel within walking distance of The Pavilion Mall and other shopping areas. Lots of local restaurants close by. Lovely, large rooms. Great bathrooms. Terrific wifi. Choice of TV channels could be better. In room tea/coffee. Great free parking undercover. Great pool area.

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1Thank AussieTraveller795
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear AussieTraveller795, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see your 5 star review on Trip Advisor and hope you will continue to recommend us to your family and friends. We hope to see you back soon. Warm regards Aamir Khan General Manager

Beijing, China
Reviewed 5 days ago NEW

The hotel wifi is so unstable. The room is not big but comfortable. The breakfast is good and have various choices. The hotel service is OK, but the hotel is getting old, need a renovation. The location of this hotel is great, walking distance to the shopping area and restuarants.

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1Thank dana925
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear dana925, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are happy to see that overall your stay was good. The WiFi works very well as we have a full team of technicians available at the property who monitors the WiFi connections at all times. I wonder if you had reported...

Shanghang County, China
Reviewed 6 days ago NEWvia mobile

Not sure how this place got the stars. It is ok but a little in need of room refurbishment. It is situated well for the town centre bars restaurants and pacific mall. Imdidnt warm to the room there was something a little to utilitarian and unstylish about it. The satff were nice and helpful.

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Thank David A
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear David A, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are so sorry to hear that we did not meet up your expectations but also happy to see that you found our associates genuinely nice and helpful. Warm regards Aamir Khan General Manager

Murcia, Spain
Reviewed 6 days ago NEW

The reception from the staff on our arrival was exceptionally friendly and courteous,we were very quickly booked in and sat in the Club Lounge with a refreshing drink and cool flannel for a "quick wipe". The Hotel's location, being in "the triangle",is well situated for the City Centre. Excellent would have been our vote, but for the relaxation of the...

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1Thank LesandJenny
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear LesandJenny, Thank you for choosing to stay with us and for posting your review on Trip Advisor. Most guest enjoys our Club floor rooms and the facilities at Club Lounge. Despite the fact that we give written rules to our guest for their comfort and to also maintain professional ambiance of the Lounge, unfortunately, some guest do not cooperate...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $84 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
39 questions
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Questions? Get answers from Hotel Istana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for a quiet room as some are noisier than others.”
 of 5 bubbles AussieTraveller795, 20 Mar 2017 | Read review
“Beware the connecting door!”
 of 5 bubbles jameshj, 17 Mar 2017 | Read review
“find another hotel”
 of 5 bubbles davidpauline27, 14 Mar 2017 | Read review
“Ask for a room with a view of the PETRONAS Twin Towers ... wonderful to wake up to that beautiful view!”
 of 5 bubbles mlfarmer, 6 Mar 2017 | Read review
“Higher the better”
 of 5 bubbles lijacBrisbane, 6 Mar 2017 | Read review
5 of 5