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Hotel Istana

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3,454 Reviews from our TripAdvisor Community

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Showing 2,957: English reviews
Reviewed yesterday NEW

Location: 5/5 Locality:5/5 Room:3.5/5 Amenities: 4/5 I traveled here in January 2017 and stayed for 4 days. Staff is extremely Polite and helpful. Just across the hotel we have Monorail Station allowing us to easily travel to KL sentral with ease. Many ATMs, places to eat(both budget and luxury), 7 eleven nearby. In Room dining and bar items are also...

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Helpful?
Thank Mohit M
Reviewed yesterday NEW

I am Ibrahim Che Mahmood the organizer of PETRONAS whom have done a function for our engineers program at Hotel Istana since 2001. The service of the hotel is excellent which made us come here for nearly 16 years and the person who brought us to this hotel is Puan Nora F&B Manager. Puan Nora has made a tremendous deal...

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Thank Syed muazam sha... B
Reviewed 2 days ago NEW

Very positive experience. I recommend this hotel in Kuala Lumpur, good location! The staff was very helpfull with golf reservations. Service in Lobby bar was impressive and the Urban restaurant was excellent.

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Helpful?
Thank Leena M
Neath, United Kingdom
Reviewed 3 days ago NEW

I really enjoyed my stay at this hotel location is right in the center of KL about a 45 - 60 minute drive from the airport. You can see the tops of the Petronas Towers from the hotel and they are a short 10 / 15 minute walk from the hotel via the Sky Walk. A metro station is also...

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Helpful?
Thank Mivz P
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Mivz P, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive feedback from your stay and your the appreciation of our wonderful associate. Our breakfast is talk of the town and many of our guest just loves it. We hope you will continue to support us and will...

Reviewed 1 week ago NEW

My room at the Istana was a bit dated (though spotlessly clean, which is what counts - and I had a splendid view of the Petronas Towers out of my window). The breakfast buffet was only average, and could be improved. But my overall experience at the Istana was the best I can remember in a very long time, and...

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Helpful?
Thank TomW-SG
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear TomW-SG, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see your wonderful feedback about your stay with us. We wish if you had elaborated more on the breakfast section as to what is it really that you missed for the breakfast and we assure you that...

Cape Town
Reviewed 1 week ago via mobile

From the moment you walk through the door you are greeted by the friendliest most helpful staff. Every single person was amazing. The rooms are large and the bed was very comfortable. The room has everything you expect from a hotel in this range. The bathroom though was a bit outdated and needed some TLC. The shower was extremely powerful...

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Helpful?
Thank CapeTownOtter
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear CapeTownOtter, Thank you for choosing to stay with us and for posting your review on Trip Advisor. Indeed our associates are the ones who create the most memorable experiences for our guest. Our rooms are the most spacious and currently we are busy replacing old carpets with new carpets in the rooms. Next we will handle bathrooms but they...

Brussels, Belgium
Reviewed 1 week ago via mobile

Excellent service, delicious food, fantastic garden and swimming pool, great conference facilities, close to all main shopping centers definitely recommended to stay here for both your business and holidays trip.

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Helpful?
Thank Yoga20142014
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Yoga20142014, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your short and sweet feedback and your intentions to return to Hotel Istana in future. Warm Regards Aamir Khan General Manager

Balikesir, Turkey
Reviewed 1 week ago

Hotel staff is extremely helpful and nice.Room service menu is great.Price of the hotel is very reasonable.Food and food service are good.Hotel is in walking distance to three great malls,Aquaria and Petronas towers.

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Thank LHSV6
Newcastle, England, United Kingdom
Reviewed 1 week ago via mobile

High rise hotel close to Petronas Towers (wow) KL tower, lots of shopping to keep the most enthusiastic customers satisfied and many places to eat and drink. The hotel reception and dining areas are very spacious and you can breakfast Al fresco in a nice garden where they even put some AC units to keep you cool. The staff are...

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Helpful?
Thank David N
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear David N, Thank you for choosing to stay with us and for posting your review on Trip Advisor. It is true our guest not only like our breakfast but also like the choice and style of Al Fresco dining. We are checking your room AC to look at the noise issue from AC and will fix it immediately. We...

Mumbai, Maharashtra, India
Reviewed 1 week ago via mobile

I loved the service and it's really really, quite unmatchable! Right from the moment we entered, we were pampered! The club lounge / rooms were amazing with a lot of complementary food including mid afternoon fruit bowl! There may be minor issues like a really old property and so bathroom flooring may look old (built in 1990s) or no locks...

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Helpful?
Thank GeorgeAshish
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear GeorgeAshish, Thank you for choosing to stay with us and for posting your review on Trip Advisor. It is nice to see that your stay was a memorable one and that you enjoyed it well. We are in the process of soft renovations at this moment and you will notice new carpets along with some behind the scenes work...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $79 - $96 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
32 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick a room on 14th or above floor for better city view.”
  • Petronas is much much closer than it looks in the picture.
 of 5 bubbles 809mohitm, 17 Jan 2017 | Read review
“Great views, very clean, quiet rooms and good water pressure in shower.”
 of 5 bubbles mimmob88, 7 Jan 2017 | Read review
“Go for the Club Rooms. Definite Value For The Room.”
 of 5 bubbles 906atiquer, 2 Jan 2017 | Read review
“Don't stay here the rooms are disgusting!”
 of 5 bubbles 2happycampers2015, 29 Dec 2016 | Read review
“Stayed in Room 1937, below the Club Lounge. City view did not include Petronus Twin Towers, but perfect anyway.”
 of 5 bubbles guggle86, 29 Dec 2016 | Read review
5 of 5
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