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Hotel Istana

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3,572 Reviews from our TripAdvisor Community

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Showing 3,053: English reviews
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Brisbane, Australia
Reviewed 2 days ago NEW

My wife and I along with our 4 children spent 6 nights at this hotel. We booked 3 rooms in total. The check-in process seemed to take an eternity as all of our passports were requested and copies of them were taken. The hotel was able to allocate all of our rooms on the same floor and reasonably close to...

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Thank lovers1996
Reviewed 3 days ago NEWvia mobile

We stayed for 7 nights .we stayed in 1635/1645 . the checking process was very easy as the receptionist "Sakeela" was very very friendly and helpful , but the checkout process was very very complicated receptionist needs to be calm and relax when they get busy and they don't have the smile on their face. Breakfast was Awesome , the...

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Thank frdnaandon
Singapore, Singapore
Reviewed 3 days ago NEWvia mobile

The good about this place is the location (proximity to shopping malls) and the large clean rooms which was at acceptable standards of a 3-4star establishment. There is a large Middle eastern clientele at this hotel and the breakfast room was completely packed on both mornings of my stay. The restaurant staff although efficient still struggled to keep up with...

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Thank Jet4worknplay
Reviewed 4 days ago NEW

We stayed for 6 nights. The front desk service during check in was unfriendly especially the supervisor. The daily housekeeping is always late and only came to do the housekeeping late afternoon even though after we called them. Water was dripping from the shower head 1 day after checked out, i noticed that I left my credit card at the...

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Thank Shafiruddin M
Reviewed 6 days ago NEW

We stayed here for 2 nights in a very comfortable room. We ate breakfast outside in a lovely tropical paradise right in the heart of KL. Good service and very helpful staff. We had a drink in the bar on the first night which was good even though the music was a little loud.

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Helpful?
Thank lucyjessie04
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear lucyjessie04, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see your short and sweet 5 star review on Trip Advisor. We apologize for the loud music and assure you that it will be taken care off. We hope to see you soon. Warm regards Aamir Khan...

Reviewed 6 days ago NEWvia mobile

We stayed for 4 days and we had a great time here. The hotel was nice and the staff was absolutely fantastic and very friendly. When you have breakfast Go to Anwar! Or ask for him! He is very nice, knows where he is talking about. And what my wife said; he has Golden Fingers! The Roti Canai was The...

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1Thank Wahibm86
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Wahibm86, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive feedback and a 5 star review. Chef Anwar is indeed a great chef and most guest enjoys his Roti Canai. We have received many compliments about him and we appreciate it. We hope to see you back soon....

A TripAdvisor Member
1 review
2 helpful votes
Reviewed 6 days ago NEWvia mobile

We were a couple of families, four adults and two children. At first I would like to appreciate the reception staff for the warm greeting with entrance. They welcomed us with cool lemon tea and cool towels as well as our children with smiling face and beautiful candies. Then they gave generously us a patient assistance to select our rooms...

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2Thank A TripAdvisor Member
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Guest, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive comments and very happy to read that you have enjoyed your Norouz vacation very much with us. Please come back again next year and stay with us. We hope to see you soon. Warm regards Aamir Khan General...

Reviewed 1 week ago via mobile

I thoroughly enjoyed staying at this hotel.... I have been travelling around other parts of Asia and Kuala Lumpur was my final destination. On the approach to the hotel lobby you could see this was a grand hotel classy with a fusion of an Asian and Arabic decorative stance. Air conditioned as soon as you stepped in which was very...

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1Thank Itsdivadarling
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear itsDivadarling, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see your detailed and positive feedback. We appreciate your comments about our product and services and above all Thank you for recognizing our associates. They all are very hard working and passionate folks. We hope you will...

Holywood, United Kingdom
Reviewed 1 week ago via mobile

We had a lovely stay at the Istana Hotel, which is right in the centre of town, near a splendid new shopping complex. The Hotel Is mature, gracious and comfortable, not glitzy and modern. Upgrading to club status was great, well worth it, with the extra services offered. There are a lot of fantastic hotels in KL, competition is fierce....

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2Thank Ralph M
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear Ralph M, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are happy to see that you have enjoyed your stay well. We hope you will recommend us to family and friends. Warm Regards Aamir Khan General Manager

Perth, Australia
Reviewed 1 week ago via mobile

Just returned from a trip to KL with friends on a golfing holiday. We opted to stay at the Istana primarily based on cost and location. We generally stay at the Shangri-la but, as we were staying for six nights, decided on the cheaper Istana option. We chose to stay in Club rooms which was a great choice. Serafina and...

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1Thank SteveB544
Hotel_Istana_KL, General Manager at Hotel Istana, responded to this review

Dear SteveB544, Thank you for choosing to stay with us at Hotel Istana KLCC and for posting your review on Trip Advisor. We appreciate your feedback and the recognition to our Club floor team. We are happy to see that we were your great choice when you moved from Shangrila and was not disappointed. We are so sorry about the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $83 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
39 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 22nd floor and had access to the 20th floor facilities which was fantastic.”
 of 5 bubbles lucyjessie04, 24 Mar 2017 | Read review
“Always ask for a quiet room as some are noisier than others.”
 of 5 bubbles AussieTraveller795, 20 Mar 2017 | Read review
“Beware the connecting door!”
 of 5 bubbles jameshj, 17 Mar 2017 | Read review
“find another hotel”
 of 5 bubbles davidpauline27, 14 Mar 2017 | Read review
“Ask for a room with a view of the PETRONAS Twin Towers ... wonderful to wake up to that beautiful view!”
 of 5 bubbles mlfarmer, 6 Mar 2017 | Read review
5 of 5