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Hotel Istana

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3,570 Reviews from our TripAdvisor Community

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Showing 3,051: English reviews
Assisi, Italy
Reviewed 20 December 2014

Third stay at the Istana, won't bother trying anywhere else in Kuala Lumpur. The club floor is great value and superb service. Perfect for business or relaxing stopover as I have done en route to and from Australia. Monir, our room attendant was just brilliant!

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Helpful?
Thank Ian M
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Ian M, Welcome back to Hotel Istana and thank you for being our loyal guest. Thank you for posting your review on Trip Advisor and giving us such a great title. Mounir is definitely our super star in the Housekeeping team. Thank you for recognizing him. We are looking forward to your return soon. Happy Holidays Aamir Khan General...

Bandar Seri Begawan, Brunei Darussalam
Reviewed 20 December 2014

I have a last min booking and walk in to hotel, The Rate is so good and we only need 1night sleep. staff are so welcome and friendly and explain so detail before we check in to our room. Room is clean, THE BED is so comfortable.. Room wifi so fast... Bath room the best!!! Last night I didn't go...

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1Thank Don615
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Don615, Wow we are on cloud nine already as your review has made the entire team very very happy. Thank you for choosing to stay with us and thank you for posting your review on Trip Advisor. Indeed our rooms are very spacious and the Wi-Fi is at 100Mbps speed. As much as we try to get engaged to...

Kuala Lumpur, Malaysia
Reviewed 20 December 2014

I last stayed at the Istana in 2003 - I don't think the bathrooms have been cleaned since or the furnishings changed; the lobby is disceptive, the 4* experience ends the moment the elevator door opens, the room stank, the bathroom had mould on ceiling and round the bath and shower. The bathtub was so foul with do much grime...

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2Thank PhilipMorris11
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear PhilipMorris11, I can see that this is your first review on Trip Advisor and so I thank you that you chose to write your review about Hotel Istana KLCC on Trip Advisor. I feel bad reading it because you have gone through an ordeal here and we did not get any opportunity to fix it whilst you were still...

Reviewed 20 December 2014

This is our repeat visit after 3 years. The cleanliness of the hotel is greatly improved when compared to our past years visit. The security is tight too. We felt safe. The breakfast buffet is good and tasty. We love to be at Istana Hotel. We definate will come back.

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Helpful?
Thank Norhariati
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Norhariati, Welcome Back to Hotel Istana, your home away from home. Thank you very much for posting your review on Trip Advisor. I am so glad that you have recognized our Housekeeping department and team for cleanliness. Indeed, we have added some new team members in our security team and they are strategically posted on all the corner and...

Reviewed 19 December 2014 via mobile

One of the few hotels I actually liked. This hotel is in the city center and a walking distance from the Petronas twin towers. The rooms are very spacious and the conference rooms located down were great. The staff is excellent, very friendly and helpful. I remember not feeling well and they actually took me to the hospital and later...

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Helpful?
Thank Tagennubang K
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Tagennubang K, We are very happy to see your review on Trip Advisor. We do hope you were feeling well after you had checked-out from the Hotel. Our team members are very passionate especially when it comes to a point where if a guest is sick we really take care of them like our own family. Indeed our rooms...

Singapore
Reviewed 18 December 2014

The room is clean and it was hassle free in checking in & out. Staff are very courteous and the buffet breakfast is very good. Fast Wifi in the Club rooms.Family had been repeat customers as we feel that the hotel has good location and value for money.

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Helpful?
Thank Senirama
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Senirama, Thank you for a very short and sweet review on Trip Advisor. The team is really happy to see the 5 stars. We are looking forward to your return to your favourite Hotel Istana KLCC in near future. Happy Holidays Aamir Khan General Manager

Kuching, Sarawak, Malaysia
Reviewed 18 December 2014

Your staffs were generally very friendly and helpful especially Ms Audrey & Ms. Lily of the Club Lounge . However , the suite is not up to our expectation & the food at the lounge for breakfast ( I can't comment other meals cos I only tried the breakfast ) is too limited & not much choices as compare to...

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Helpful?
Thank Jennifer W
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Jennifer W, We are very happy to see your review on Trip Advisor. Thank you for recognizing our Associates especially Ms. Audrey and Ms. Lily as they are our superstars. I am so sorry that you did not find the suite up to your expectations and whilst my team will check it for any evident defects, I wish you...

Rojales, Spain
Reviewed 17 December 2014

On a whistlestop 4 night stop in KL we splashed out on 4* hotel istana. First impressions of entrance, lobby and public areas were "wow!". However on exiting the lift on the 12th floor the drab corridors and tired, stained carpets brought us back down to earth. Our room, 1207, was spacious and the bathroom enormous, although lacking in a...

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Helpful?
Thank Elaine W
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Elaine W, Thank you for posting your review on Trip Advisor and Thank you for choosing to stay with us. We have taken your comments very seriously and our concerned department is looking into those issues. Please do accept our sincere apologies for the inconvenience caused. We hope these isolated incidents will not deter you from choosing to stay...

Kluang District, Malaysia
Reviewed 15 December 2014

I stayed two nights with my family. Perfect hotel in all sense. I will come again if visiting KL. Ms. Lilly is an outstanding member of the hotel staff. She offered us all the assistance we might need while staying at the hotel. The staff were friendly and smiling all the times, welcoming you whether coming in or going out.

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Helpful?
Thank Mohammed S
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mohammed S, Thank you so much for your wonderful feedback about Hotel Istana KLCC and our Associate Ms. Lily. Indeed Ms. Lily is a very passionate member of our team and has grown from ranks due to her hard work and her passion to serve our guest. I have taken note of your comments with regards to bathroom and...

Kuala Selangor, Malaysia
Reviewed 15 December 2014

Have been staying in the hotel since 1999 part from a few years living away from Malaysia. The hotel staff makes the difference, from doorman, reception, restaurant and house keeping, they are all ever so friendly. But with heads and shoulders above all are the Club Lounge staff. They make you feel like coming home, Audrey, Murni and the male...

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Helpful?
Thank SNRMBX
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear SNRMBX, Thank you so much and may I say Welcome back to your home away from home. The team is really excited to read your feedback on Trip Advisor. Audrey and her team are the shining starts in the entire team as they strive for excellence on daily basis. Thank you for posting your review on Trip Advisor as...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $84 - $126 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#21 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
39 questions
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Questions? Get answers from Hotel Istana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were on the 22nd floor and had access to the 20th floor facilities which was fantastic.”
 of 5 bubbles lucyjessie04, 24 Mar 2017 | Read review
“Always ask for a quiet room as some are noisier than others.”
 of 5 bubbles AussieTraveller795, 20 Mar 2017 | Read review
“Beware the connecting door!”
 of 5 bubbles jameshj, 17 Mar 2017 | Read review
“find another hotel”
 of 5 bubbles davidpauline27, 14 Mar 2017 | Read review
“Ask for a room with a view of the PETRONAS Twin Towers ... wonderful to wake up to that beautiful view!”
 of 5 bubbles mlfarmer, 6 Mar 2017 | Read review
5 of 5