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Traveller (1735)
Room & Suite (667)
Dining (183)
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Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“club room”(243 reviews)
“taman sari”(56 reviews)
“bukit bintang”(257 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Reviews (4,294)
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3,659 results
Traveller rating
1,669
1,218
456
171
145
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LanguageEnglish
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1,669
1,218
456
171
145
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1,261 - 1,265 of 3,659 reviews
Reviewed December 27, 2015

I like the frontliners who welcomed us with such great hospitality. Offered us with cold drinks (much needed after long journey). The lobby has spectacular view, much like in a palace. I asked for big spacious room since im bringing my family but the view...More

Thank Leto174
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded December 28, 2015

Dear Leto174, Thank you for choosing to stay with us and Thank you for your feedback which we take very seriously. At the onset, we sincerely apologize for all the inconveniences. All our rooms are same size and your room was a pool view room....More

Reviewed December 27, 2015 via mobile

Istana in english is Palace and this is one of the best hotel that i have ever stayed in KL. Salute to their customer service! Staff speaks english and very approchable plus friendly. Staff take the initiative to explain and show direction to where you...More

Thank LiyanaLivonia
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded December 27, 2015

Dear LiyanaLivonia, Thank you for choosing to stay with us and Thank you for a wonderful review on Trip Advisor. We really appreciate that you have recognized our associates who serve our guest with true passion and that makes the whole experience a memorable one...More

Reviewed December 26, 2015

This hotel offers one of the best breakfast buffet with a wide selection of foods. Stayed in this wonderful place with my wife last year (a very late review). The rooms were very spacious with great view of outside. It's nicely located in the city...More

Thank Shabbir A
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded December 27, 2015

Dear Shabbir A, Thank you for choosing to stay with us and Thank you for a wonderful review on Trip Advisor. It is never too late to appreciate something. We are happy that all went well with you stay and that we shall see you...More

Reviewed December 26, 2015

We recently stayed at Hotel Istana for one night. I was initially happy that I got a good deal to stay in a hotel which had fabulous rating. Ironically all excitement got washed off as soon as we checked in. The front desk did not...More

Thank RachanaKarthattu
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded December 27, 2015

Dear RachanaKarthattu, Thank you for choosing to stay with us. At the onset we are very sorry that your experience was not a typical Hotel Istana experience. Please do accept our sincere apologies for all the inconveniences as we are not going to give any...More

Reviewed December 26, 2015 via mobile

When asked the pool attendant if I could have some iced water he just laughed and said 'No' I did eventually get some with a little bit of gentle perseverance. We would NEVER bring out glasses near a swimming pool. Not a very good safety...More

Thank Penzance63
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded December 27, 2015

Dear Penzance63, Thank you for choosing to stay with us and Thank you for a five star review on Trip advisor. We are so sorry about your interaction with our Pool Attendant and this is really NOT what we teach our associates and we will...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$63 - US$108 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$63 - US$108 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1735)
Room & Suite (667)
Dining (183)
Pool & Beach (83)
Amenities (41)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
Ask a question
Nor Eliza A
May 23, 2018|
AnswerShow all 2 answers
Response from Seanjotadhg | Reviewed this property |
Hi Nor, For an exact answer it may be best to contact Hotel Istana directly in case they do not see your question. There is an amount that can be blocked on your credit card to cover for incidental costs or you can give a... More
1
Vote
Nitin M
May 7, 2018|
AnswerShow all 3 answers
Response from Seanjotadhg | Reviewed this property |
Hi Nitin, You should contact the Hotel Istana directly with your query , but I can confirm it is a great hotel and they are great with young children. Cheers Sean
2
Votes
Nafiah A
April 27, 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Nafiah, My apologies for the late response. Kindly get in touch with our Director of Food & Beverage, Mr Balasubramani, who will be more than happy to assist you with your request accordingly. We are unable to post our... More
0
Votes
Room Tips
"Get a Club Room. Well worth the extra money."
Read review
"Room lighting was less Satellite TV was not Only Malaysian networks were shown"
Read review
"Outdated and dirty."
Read review
"club room is great value"
Read review
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