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Hotel Istana

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Hotel Istana
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3,526 Reviews from our TripAdvisor Community

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Showing 3,013: English reviews
Ballarat, Victoria, Australia
Reviewed 21 November 2014

Istana is a beautiful hotel, with a fabulous reception and lounge area- very Colonial in style with gorgeous floral arrangements and a wonderful oasis garden area and huge pool. Amazing to find such a space in such a busy built-up city where I have not been for 24 years!! The beautiful female staff in the lounge area were so kind...

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Helpful?
1Thank Nigel R
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Nigel R, Thank you so much for a wonderful review. We are very happy to see that you have really enjoyed your stay with us. I am glad that you liked our gardens and the flowers in the lobby. I also like when you say that you felt at home as this is what ultimately is our goal to...

Reviewed 21 November 2014

We thoroughly enjoyed our stay here and would deffinitly stay here again in the future if we were to return to KL. Hotel is situated in prime position close to malls, markets, and food places. The staff at the hotel were always friendly and welcoming always smiling and willing to help. Buffet had a wide selection. The only negative we...

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Helpful?
1Thank ScottBooth2293
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear ScottBooth2293, We are so happy to see that you had a wonderful stay experience at Hotel Istana KLCC. Indeed, our Associates are very courteous and polite and we train them as such where the culture is "Customer Comes First". I have taken note of your concerns from laundry pricing and I will definitely look into it. Thank you again...

Reviewed 21 November 2014

I enjoyed a lot and felt relaxed during my stay at Hotel Istana for a period of four nights. Hotel Istana facilities are execellent. The hotel staffs are courteous and accomodating. The foood menus in their Taman Sari restaurant are simply delicious.

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Helpful?
Thank vtescalante
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear vtescalante, We are very happy to see your positive review on Trip Advisor. Thank you for taking the time and writing your review here. We are very happy that you enjoyed your stay and especially the food in Taman Sari. Looking forward to welcoming you back in near future Warm regards Aamir Khan General Manager

Klang, Malaysia
Reviewed 20 November 2014

It's only an hour and a half from home and we have a wedding reception to attend that night. Unsure that we could get there on time because of the ever busy streets around Bukit Bintang, we finally decided to spend 2 days and a night here. We found a convenient place to park our car at the basement and...

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Thank Puteriandalas
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Puterandalas, Thank you for choosing to stay with us at Hotel Istana Kuala Lumpur and writing such a detailed review on Trip Advisor. I am very happy to see that you have really enjoyed your stay well. Yes, indeed, the wedding was great and I have received many compliments about the whole event from many guest who attended that...

Noosaville, Australia
Reviewed 19 November 2014

Right place good area close to all short walk to shopping, transport and restaurants. Big and busy place but doesn't feel it. The bar/coffee area is very nicely decorated opulent but not excessive. Staff were very good, knowledgeable and helpful. Rooms OK typical hotel room but spacious with a good bathroom. Would recommend it. The pool was good.

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1Thank BJH-CA
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear BJH-CA, Receiving 5 stars from a frequent traveller like you is indeed a honour for us. Thank you so much for your stay and thank you for posting your review on Trip Advisor. Thank you for recommending us to your family and friends. We are looking forward to your return soon at Hotel Istana KLCC Warm Regards Aamir Khan...

Reviewed 19 November 2014

i stayed for 3 nights. overall the service was good.. the sales, front line and banquet staff were helpful. just that during my check-in time, the staff mistakenly gave me a room that is still occupied. then i went back to the counter and he change me to another room.

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Helpful?
Thank ana f
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear na f, Thank you for choosing to stay with us at Hotel Istana KLCC. I am glad that you have enjoyed your stay very much. We are very sorry for the confusion of room keys and wants to assure you that it was an isolated incident and Associate concerned has been counselled. Many thanks again for your stay and...

Reviewed 19 November 2014

Our stay in istana hotel was for three nights. After a warm welcome we get our executive room on 21. Floor. It wss a clean and spacious room. Not very modern but style of grand hotel. We like our dinner Cocktails and breakfast at executive lounge cos of the very friendly staff. Very good location so we can walk to...

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Thank dgsae
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear dgsae, Thank you very much for choosing to stay with us at Hotel Istana KLCC. We all appreciate you posting your feedback on Trip Advisor. Our Club floor rooms and the lounge is very popular with our guest and that is why we have guest coming back to us since long time. We are now looking forward to Welcoming...

Dhaka, null, Bangladesh
Reviewed 18 November 2014 via mobile

Recently we visited Kualalumpur to attend AFSUMB Congress held at KLCC. We have limited budget . We are looking a good hotel with walking distance from convention center. Hotel Istana fulfilled our criteria. It's about 8 minutes walk from Convention Center through a fully air conditioned foot over bridge. Istana is at excellent location for nearby shopping mall . There...

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Thank Neaz626
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Neaz626, Thank you very much for your stay with us at Hotel Istana KLCC. We also appreciate your review on Trip Advisor. Please come back soon as we are looking forward to welcoming you back at your favourite Hotel in Kuala Lumpur. Warm Regards Aamir Khan General Manager

Jordan
Reviewed 18 November 2014

This is my first vacation to Malaysia and stayed in this hotel for 4 days.The hotel is just about an hour from the airport by taxi and is perfectly located in the city centre.Stayed in club rooms and the room are decent in size.They food here is just moderate . All the staff here were nice but special tribute to...

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Thank alharbi304
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Alharbi304, Thank you so much for staying with us and enjoying your 4 days. We are indeed very lucky to have such passionate team. Our Associates strive for excellence on day to day basis and this is where I personally challenge them as their leader. Sonia is a super star of the front office team and we get many...

Reviewed 18 November 2014

We stayed here for 3 nights and had a very enjoyable stay. The hotel is ideally located: very handy for public transport links, some of the best shopping malls, the main drags for bars and restaurants, and key tourist sights. It has plenty of character and good facilities, and the service was impeccable. Our room was a decent size, with...

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Helpful?
Thank Mark C
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mark C, Thank you so much for your wonderful and very constructive feedback. The team and I really appreciate it. The fellow travellers will definitely benefit from your detailed feedback. I must say that you have really missed the breakfast as it is one of our most favourite in town with so much of variety of dishes available to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $83 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#13 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#23 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
35 questions
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Questions? Get answers from Hotel Istana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms not facing KLCC are quieter with no heavy traffic”
 of 5 bubbles fkbahrin, 27 Feb 2017 | Read review
“I prefer view of Petronas towers around floor 10”
 of 5 bubbles 18helip, 21 Feb 2017 | Read review
“Ask for a room at the front, and you will see the Petronas Towers at night lit up.”
 of 5 bubbles Bobbrittania, 21 Feb 2017 | Read review
“best views, high floor”
 of 5 bubbles I2780GKthomasc, 20 Feb 2017 | Read review
“take higher floors”
 of 5 bubbles Khaledsabbah, 19 Feb 2017 | Read review
5 of 5