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Hotel Istana

4,115 reviews
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Traveller (1657)
Room & Suite (646)
Dining (182)
Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(308 reviews)
“bukit bintang”(255 reviews)
“petronas towers”(229 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
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Reviews (4,115)Write a Review
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1,589
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138
Show reviews that mention
All reviewsthe club loungebukit bintangpetronas towersmonorail stationhotel lobbypavilion mallbuffet breakfastlate checkshoppingklmallssinksmalaymsindianasiachinatown
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1,271 - 1,275 of 3,504 reviews
Reviewed 13 September 2015

We stayed at Hotel Istana’s Club Room for 3 days in August 2015. From arrival to departure, we received first class excellent service. As our room was close to the lounge, we spent a fair bit of time in the lounge to escape the heat...More

2  Thank F L
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 14 September 2015

Dear F L, No request is difficult for our Associates. Thank you for staying with us and thank you for your wonderful review on Trip Advisor. What Murni did in preparing your The-Tarik is just a reflection of many task that they can do with...More

Reviewed 13 September 2015

We decided on Hotel Istana because I used to go there when I was very little and amazingly, 20 years later and the hotel is still wonderful. A short walk to Pavilion mall and Suria KLCC, a stone's throw from the Raja Chulan monorail which...More

Thank Hajar K
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 14 September 2015

Dear Hajar K, Wow this must be a walk down the memory lane. Welcome back to Hotel Istana KLCC. We are very happy to see that you chose to return to Hotel Istana KLCC. Indeed, our associates are the most passionate and hard working ones...More

Reviewed 13 September 2015

I want to rate this hotel for between 3 and 4 stars. Excellent location with impressive facilities. The reception counter staff are always busy, however they can complete the registration in fairly short time period. I notice something is missing, which is the 'human touch'...More

Thank bmatnor
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 14 September 2015

Dear bmatnor, Thank you for choosing to stay with us. We appreciate your comments and we have noted the specific comments about front desk team. Our training manager will look into these specific training needs right away. We hope you will recommend us and will...More

Reviewed 13 September 2015

Everything was superb and the service was excellent. Special thanks to all Front Office Team Ayril, Jeremi for the great hospitality and arranging all unexpected surprises for my daughter on her birthday. My heartfelt thank you once again to all the staff which includes Front...More

Thank Komal K
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 14 September 2015

Dear Komal K, Thank you for choosing to stay with us. We are very happy to see that you had a wonderful stay with us. Thank you for recognizing Ayril, Jeremi, and the rest of the team. I hope your daughter will remember this memorable...More

Reviewed 13 September 2015

Room is a bit old, but the view from our room is stunning. We get to have the petronas view and it is beautiful at night. The downside of this stay is that the staffs are not that really friendly. Services is poor, i wated...More

Thank Faith O
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 14 September 2015

Dear Faith O, Thank you for choosing to stay with us. We sincerely apologize for the inconvenience caused with regards to bathroom fixing, poor service, and cleanliness. As you can see from other reviews it is not the norm at Hotel Istana KLCC and I...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$75 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$75 - US$102 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (1657)
Room & Suite (646)
Dining (182)
Pool & Beach (80)
Amenities (41)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
Ask a question
Eghlidi_Mehdi
20 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest - you have independent guest replying to your query. I believe we dont have to sing our own laurels anymore. We hope you will find the same perspective when you arrive at Hotel Istana. We might not be the best... More
1
Vote
Leesree_and_Subbi
15 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest, we do have both King and Twin options and you may choose either of them. Please contact us directly and we will be happy to assist you with your choice. Thank you
1
Vote
PalmTreesFreespirit
14 January 2018|
AnswerShow all 9 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest, some of the loyal guest of hotel Istana has already replied to your query. If you still need any assistance then please contact us via our e-mail (which we are not allowed to list here) and we will be happy to... More
0
Votes
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12345619
Room Tips
"We were on the 5th floor at the side which suited us perfectly."
Read review
"Higher floors give a better view of the surroundings."
Read review
"Pool view rooms are quieter."
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"book a deluxe room with high floor and city or KLCC (twin tower) view"
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