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Hotel Istana

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3,617 Reviews from our TripAdvisor Community

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Showing 3,092: English reviews
Kuala Selangor, Malaysia
Reviewed 15 December 2014

Have been staying in the hotel since 1999 part from a few years living away from Malaysia. The hotel staff makes the difference, from doorman, reception, restaurant and house keeping, they are all ever so friendly. But with heads and shoulders above all are the Club Lounge staff. They make you feel like coming home, Audrey, Murni and the male...

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Helpful?
Thank SNRMBX
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear SNRMBX, Thank you so much and may I say Welcome back to your home away from home. The team is really excited to read your feedback on Trip Advisor. Audrey and her team are the shining starts in the entire team as they strive for excellence on daily basis. Thank you for posting your review on Trip Advisor as...

Perth, Australia
Reviewed 14 December 2014

very good location closed to monorail station and all the shopping complex such as Pavilion, very good service polite staff and very helpful whatever you need, room is very spacious and clean, very quite and pleasant to stay again.

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Helpful?
Thank Allen C
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Allen C, Thank you so much for giving us 5 stars on Trip Advisor and Thank you for choosing to stay with us. We are very happy to see that you have really enjoyed your stay with us. Looking forward to welcoming you back soon Happy Holidays Aamir Khan General Manager

Reviewed 14 December 2014

My family and I stayed at Hotel Istana for 2 nights in the Club Suite and it was a wonderful experience. Only complaint? The shower didn't work properly (either scalding hot or just cold water) and the bathroom floor was constantly wet. Otherwise, the staff were all really nice and the check-in and out was fuss free. The buffet was...

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Helpful?
Thank Sabrina M
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Sabrina M, Thank you so much for staying with us with your wonderful family. Please do accept our sincere apologies for the inconvenience caused by hot and cold water imbalance. Our engineering is already looking into it. We are now looking forward to your return to the most favourite Hotel Istana KLCC in near future. Happy Holidays Aamir Khan...

Singapore, Singapore
Reviewed 13 December 2014 via mobile

The hotel has an excellent location. It is within walking distance to major shopping centres and is near one of the GoKL purple line bus stop, a free bus service looping to Chinatown area. The rooms are spacious and comfortable. Staff are polite and helpful. Overall an enjoyable stay.

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Helpful?
Thank peterpanlim
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear peterpanlim, We are very happy to see your review on Trip Advisor. Thank you so much especially as a Senior Contributor on Trip Advisor, your feedback means a lot to us and to our guest. Please come back soon to your favourite Hotel in KLCC Happy Holidays Aamir Khan General Manager

Newcastle upon Tyne, United Kingdom
Reviewed 13 December 2014 via mobile

This is the 3rd time we have stayed in the Istana and again thoroughly enjoyed our stay The hotel itself ie. Lobby, restaurant etc is fabulous! Very grand and spotlessly clean The rooms are very spacious and comfortable, however I do think they need modernising a little. Breakfast is lovely with a good variety to suit all tastes... The location...

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Helpful?
Thank SarahandNeil1803
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear SarahandNeil1803 Thank you so very much for continuously supporting Hotel Istana and its Associates. Thank you so much for your loyalty to our brand. Having received such praised from a well travelled and Senior Contributor of Trip Advisor is a real honour. We are looking forward to your return to your favourite Hotel Istana KLCC Happy Holidays Aamir Khan...

Sydney, Australia
Reviewed 11 December 2014

Family holiday - stayed for three nights in 2 different rooms. The ageing hotel is located very conveniently and close to everything. The rooms are well appointed and sizeable, the en suite (attached bathroom) has a bit too much to offer i.e. a bath, a shower, two basins, and a cabin for the dunny. How much does one need? The...

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Helpful?
1Thank IRFANCHOUDHRY
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear IRFANCHOUDHRY, We are so happy to see your detailed feedback on Trip Advisor. Thank you for taking the time and posting your review and Thank you for choosing Hotel Istana once again. The team and I really appreciate all your observations and at the same time please accept our sincere apologies for the inconveniences with flooding of the bathroom....

Reviewed 11 December 2014 via mobile

Once again Hotel Istana delivered an excellent service during our stay (5-7 Dec 14) Besides that they really maintain high standard of cleanliness and quality service. We had a pleasant stay at Istana. Kudos to the management and staffs. Keep it up the good work !

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2Thank Mulyady
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mulyady, Thank you so very much for another wonderful feedback on your recent stay. We are very happy to see that all went well with your stay. We are now looking forward to your return soon. Happy Holidays Season Aamir Khan General Manager

Penang
Reviewed 10 December 2014

Thoroughly enjoyed my 3 night stay in Hotel Istana. Staff were polite and responsive at all times, from the check-in to concierge, coffee house and even the housekeepers. The offer to lend guests an umbrella for a short stroll in the rain to the nearby malls was a nice surprise and showed that the hotel cares for guests' welfare. Bathroom...

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Helpful?
Thank AsiaRambler
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear AsiaRambler, We are very happy to see your review on Trip Advisor and I am glad that everything went well with your stay. Your tips will provide information to our prospective guest who will be staying with us soon. We try our level best to ensure our guest are happy and comfortable and umbrella during the rain is just...

Reviewed 9 December 2014

I spent 9 days with my familly in Istana hotel. I am a frequent traveller and i can judge hotels services quality. I can only say that Istana hotel has excellent and helpful staff, delicious breakfast, high room confort and appropriate location.

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Helpful?
1Thank Imed L
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Imed, Thank you so much for choosing to stay with us and Thank you for your wonderful review on Trip Advisor giving us 5 stars. The team is so happy to see that you have really enjoyed your stay and you staying with us for 9 days means that you have seen and observed every service of ours. I...

Barton-upon-Humber, United Kingdom
Reviewed 9 December 2014

This hotel for the price has to be the best in KL. Warm friendly check in, clean, tidy and well presented room. A bath tub and a separate walk in shower with an excellent high pressure shower. 2 lifts and so no waiting. A fantastic pool area and gardens and plenty of places to sit and relax. Another enjoyable 4...

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Helpful?
Thank Brian E
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Brian E, We are very happy to see that you had a wonderful stay with us. Thank you for staying with us. With 24 helpful votes on your profile and being a top contributor on Trip Advisor writing a positive feedback and honouring us with 5 stars is really and very truly appreciated. Thank you once again and, we,...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $78 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
43 questions
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Questions? Get answers from Hotel Istana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They have British or European Power on alternate floors - pick a floor to suit your stuff.”
FabianS145, 19 Apr 2017 | Read review
“Good Service”
tammyd2981, 16 Apr 2017 | Read review
“High Floor, Nice View”
, 13 Apr 2017 | Read review
“The club rooms have a view to the city and twin towers and access to the club lounge .”
, 11 Apr 2017 | Read review
“Ask for a suite at level 20-22, the best!”
765filips, 11 Apr 2017 | Read review
5 of 5