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Traveller (1712)
Room & Suite (658)
Dining (183)
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Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(315 reviews)
“taman sari”(56 reviews)
“bukit bintang”(253 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
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Rooms
May 6May 7
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,219)
There are newer reviews for Hotel Istana
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3,595 results
Traveller rating
1,634
1,202
451
168
140
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1,634
1,202
451
168
140
Show reviews that mention
All reviewsthe club loungetaman saribukit bintangpetronas towersmonorail stationbuffet breakfastpavilion mallrotanashoppingklsinksfoyertaxisindianasiachinatown
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1,311 - 1,315 of 3,595 reviews
Reviewed 13 October 2015

The staff is friendly and helpful. I impressed on their smiling service and caring staff. The hotel is rich of Malaysian cultural which I strongly recommended to oversea tourist. The food serving during the breakfast also got variety choice and will great.More

Thank yeongli
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 14 October 2015

Dear yeongli, Thank you for staying with us and Thank you for your wonderful review on Trip Advisor. Your short and sweet review will be appreciated by all. We appreciate that you have recommended us and we hope to see you back soon. Warm regards...More

Reviewed 12 October 2015

My family decided to have a stay-cation in conjunction with my parents' anniversary, and we chose Hotel Istana due to its strategic location and they are currently running a promotion which was quite affordable for a 5 star hotel. Upon checking in, we were upgraded...More

Thank LE L
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 14 October 2015

Dear LE L, Thank you so much for staying with us and enjoying your stay. Your review is very constructive and we appreciate the feedback. We have taken note of your room issues and engineering team is looking into it. We appreciate that you will...More

Reviewed 11 October 2015

Strategic location in the middle of shopping mall such as Pavillion, Farenheit, Suria KLCC, Lot 10, Sungei Wang, Times Square and many more. The most important that the staff hotel are very friendly and helpful. The wonderful thing I can celebrate my gf birthday at...More

1  Thank SaiNst
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 13 October 2015

Dear SaiNst, Thank you for choosing to stay with us and Thank you for a wonderful review on Trip Advisor. Indeed our many guest enjoy our Songket Lounge in the lobby and listening and watching the live band. We are happy to see that you...More

Reviewed 11 October 2015

My family stayed one night at Istana Hotel. The service excellent, staff very nice, Location near to public transport and attraction area, Hotel room perfect and of course it's value for your money. Recommended.. I will come back.More

1  Thank Nuar A
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 13 October 2015

Dear Nuar A, Thank you for a wonderful, short and sweet review on Trip Advisor. We are happy to see that everything went well with your stay. We are looking forward to your return and Thank you again for recommending us. Warm regards Aamir Khan...More

Reviewed 10 October 2015

We stay ed at Istana for four nights and it was great. The location is great as you can get anywhere on the monorail of train and the station is very close. The highlight of the stay is the pool bar, it is great ....More

2  Thank bretthyslop
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 11 October 2015

Dear brettyslop, Thank you for staying with us. We appreciate that you have posted your review on Trip Advisor. Francis is a very passionate barman and most of our guest loves his company at the Poolside bar. Sports bar hours have been extended to accommodate...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$76 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#26 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$76 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#26 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1712)
Room & Suite (658)
Dining (183)
Pool & Beach (83)
Amenities (41)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
Ask a question
zainab a
26 March 2018|
AnswerShow all 2 answers
Response from Hotel_Istana_KL | Property representative |
Hi zainab a, Thank you for your query. As explained by Sean, hotels do not get any discount nor we are appointed agents for any theme attractions. However, from time to time, we do get flyers delivered from various theme... More
0
Votes
Eghlidi_Mehdi
20 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest - you have independent guest replying to your query. I believe we dont have to sing our own laurels anymore. We hope you will find the same perspective when you arrive at Hotel Istana. We might not be the best... More
1
Vote
Leesree_and_Subbi
15 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest, we do have both King and Twin options and you may choose either of them. Please contact us directly and we will be happy to assist you with your choice. Thank you
1
Vote
Room Tips
"Ask for a room that can see the Twin Tower."
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"Get a room at the 20th floor if you want to avail of the club benefits, for convenience. More spacious rooms..."
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"suite or room with lounge acces"
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"Get the rooms that face the Petronas Twin Towers at the distance. Looks striking at night."
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