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Hotel Istana

CancelonUS$58*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$68*
US$58*
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US$66*
US$66*
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Hotel Istana
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3,681 Reviews from our TripAdvisor Community

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Showing 3,147: English reviews
Helsinki, Finland
Reviewed 5 January 2015

It is allways a delight to return to Istana for the holiday season, the buildings timeless architecture with high white arches and a wonderfull, vast garden with a nice pool make my stay in Kuala Lumpur an affordable luxury. There are no tall buildings overshadowing the pool area, you get the sun all day long. The best view is on...

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Helpful?
1Thank Heli P
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Heli P, Thank you so very much for choosing to stay with us. Thank you for posting your review on Trip Advisor. Your review is of great help for the fellow travellers and you being a Senior Reviewer, the guest will find very helpful indeed. We are looking forward to your return to Hotel Istana KLCC Warm Regards Aamir...

Kampala, Uganda
Reviewed 5 January 2015 via mobile

Hotel Istana, Wonderful place to be for a holiday. It is a home away from home. Very warm staff. Front office staff esp Lily are good with warm personality. staff welcoming guests are helpful with genuine smile. We were welcomed by Hamidah. Taman sari restaurant is excellent service and good food and house keeping staff are superb, always keeping the...

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Helpful?
Thank Byaruhangachristin
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Byaruhangachristin, Thank you for a wonderful review of Hotel Istana KLCC. Team and I really appreciate it. Lily is one of our superstars and she takes care of all our guest with great passion and courtesy. Raflina is a great shining star in our Reservation department and she makes every guest comfortable in the process of bookings. Once again...

Durban, KwaZulu-Natal, South Africa
Reviewed 4 January 2015

Right from the outset, Staff and hostess where Friendly and accommodating. Went up to my room and decided it was a bit too small for me , so I upgraded to the club suite . Basically 2x the size of their normal room with no extra bed, just an adjoining lounge and and extra wc. It does need an upgrade...

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Helpful?
1Thank Nash_Pillay
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Nash_Pillay, It is so nice to see your review on Trip Advisor. Thank you for posting it and thank you for choosing to stay with us. I am glad that you chose to get the upgrading on our Club Suite as they are a real luxury and comfort for our guest. The services of Club Lounge that comes with...

Tripoli, Libya
Reviewed 4 January 2015

This is the perfectly located hotel for my visit in Kuala Lumpur and I’ve been staying with this hotel seen 2007, it always a comfortable stay all the times plus everyone is very helpful and try to make things possible for you especially the Club Lounge team Audrey, Norzila, Azizan, Chef Din, Sohel, Murni, Faizal. Get rooms with a view...

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Helpful?
Thank omarkalifam
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear omarkalifam, I agree for many of our guest it is a home away from home. Thank you so much for staying with us and recognizing are passionate and courteous Associates especially Audrey, Norzila, Azizan, Chef Din, Sohel, Murni, and Faizal. We are very proud of our team members as it is they who create memorable experiences for our guest....

Reviewed 4 January 2015

We stayed at Hotel Istana for 11 nights on our annual holiday this time in Kuala Lumpur, so fascinated with the usual Asian natural hospitality but in KL it has a special touch of courtesy. I was particularly fascinated with this Hotel location which is in the centre of the city workable to many places where it is happening or...

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Helpful?
2Thank Erasmus B
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Erasmus B, Thank you so much for choosing to stay with us. Thank you for posting your wonderful review on Trip Advisor. We are very happy that you enjoyed your stay with us. Alimat and Sonia are very happy to see that you have recognized their services and their courtesies. We appreciate the fact that you have recommended us...

Beirut, Lebanon
Reviewed 3 January 2015

This charming hotel is perfectly located, at few minutes walk from famous Pavillion Shopping Mall and Petronas Towers. Make sure to choose a room with a view on the famous Twin Towers as I did and to book a massage in its great "Sompoton SPA" where you can have an incomparable relaxing treatment. Nice bathroom!

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Helpful?
Thank Dayana L
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Dayana L, Thank you so much for staying with us. We are very happy to see that you have enjoyed your stay with us and especially our Sompoton SPA. Indeed, it is a nice place to relax and enjoy the various offerings. We are looking forward to welcoming you back at Hotel Istana KLCC Aamir Khan General Manager

Kuala Lumpur
Reviewed 3 January 2015

The hotel located in central shopping area..Walking distance to Pavilion Shopping Mall and Bukit Bintang Shopping area. The staff was ok but not extreemly nice..as they don't serve me with smile but efficient enough in term of how fast they get me a room. The bathroom look nice, bit old style but well maintained and I love their big bathtub!...

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Helpful?
Thank Monthi R
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Monthi R, Thank you so much for choosing to stay with us. We have taken note of your specific comments about staff not smiling much. With regards to breakfast, we have huge choices available every day serving Western, Asian, Chinese, Indian, and of course Malaysian dishes and most of our guest appreciates our huge buffet spread. I am sorry...

Aleppo, Syria
Reviewed 2 January 2015

This hotel is perfect, all facilities are supreme. I like the stay for 6 nights. All stuff are friendly and helpful. Restaurant has many choices in break fast. Swimming pool is clean and good. However there are some points that I didn't like in this hotel as the following: - Supply tube in the toilet and shower are somehow rusted...

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Helpful?
Thank AmirMahouk
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear AmirMahouk, Thank you for choosing Hotel Istana Kuala Lumpur City Centre for your stay. Thank you for posting your review on Trip Advisor too. We are glad that you enjoyed your stay. We are very sorry for the inconvenience caused due to the issues you have listed here. Our concerned department heads are looking into it to fix it....

Durban, South Africa
Reviewed 2 January 2015

breakfast is the best rooms and bath rooms need a revamp the lobby,gym ,foyer + resturants are excellent higher room facing the twin towers is amazing service and staff excellent location is good close to shopping centre

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1Thank MOVANKER
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear MOVANKER, This is what I call a short and sweet feedback. Thank you for choosing to stay with us and Thank you for posting your review on Trip Advisor. We hope to see you again whenever your travel plans brings you back to Malaysia Happy New Year 2015 Aamir Khan General Manager

Singapore, Singapore
Reviewed 1 January 2015 via mobile

Arrived at the hotel on 30 dec 14 for the new year countdown. Came out from the taxi and voila.. very neat and very nice looking lobby! The staffs and concierge personnel was very friendly and approachable. My kid had a great time being entertained by the staffs. However when checking in we were informed that the room was not...

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Helpful?
Thank TioKraxy
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Tiokraxy, Thank you so much for staying with us. I am glad that your experience which was about to take a U-turn was immediately turned into a positive and a memorable one. Our Associates strives for excellence and they do it every single day through their honest and genuine passion to serve our guest. Thank you for providing all...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $84 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Luxury Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
46 questions
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1 month ago
Solihull, United Kingdom
Deva, Hunedoara, Romania
manchester
over a year ago

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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The room is very comfortable and clean.”
lilyg983, 20 May 2017 | Read review
“If you love shopping!!!!!”
emano3692, 19 May 2017 | Read review
“Take twin tower view rooms and ask for bathroom amenities like razor and cotton buds. They provide it whenever you want it.”
rashidbishal, 18 May 2017 | Read review
“Ask for a room with a view of the Petronas Towers”
  • View from our room
Linmarant, 18 May 2017 | Read review
“Higher floor is probably better”
GreyKitten, 18 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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