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Traveller (1731)
Room & Suite (667)
Dining (183)
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Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(315 reviews)
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“bukit bintang”(253 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
All hotel details
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Rooms
Jun. 10Jun. 11
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1 room, 2 adults, 0 children
Standard Room
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Reviews (4,258)
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3,628 results
Traveller rating
1,647
1,214
455
169
143
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1,647
1,214
455
169
143
Show reviews that mention
All reviewsthe club loungetaman saribukit bintangpetronas towersmonorail stationbuffet breakfastpavilion mallrotanashoppingklsinksfoyertaxisindianasiachinatown
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1,331 - 1,335 of 3,628 reviews
Reviewed October 19, 2015 via mobile

The hotel is a very beautiful well maimtained hotel with an excellent central location! We had a room upgrade to club lounge which consisted of complimentry drinks and nibbles at certain times of the day the staff in the clublounge are fantastic and very smiley!...More

Thank GemmaR1990
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded October 20, 2015

Dear GemmaR1990, Thank you so much for a wonderful review on Trip Advisor. Thank you for choosing to stay with us. We are so happy to see that you had a great time. Anthony and the rest of the team in Urban is very attentive...More

Reviewed October 19, 2015 via mobile

First of all, location is very convenient, walking distance to the Pavilion, and Fahrenheit 88, Zara, H&M, Uni Qlo etc. Staff are helpful but rooms are old. For example, pocket to insert key card for electricity in my room was not working. One of the...More

1  Thank shwezinhs
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded October 20, 2015

Dear schwezinhs, Thank you for choosing to stay with us. We take our guest feedback very seriously. We apologize for all the inconveniences that you had but I also take this opportunity to address few points for yours and other guest's knowledge. Hilton's rates are...More

Reviewed October 19, 2015

Hotel Istana has indeed a great location. It is perfectly situated for business meetings, shopping, sightseeing with plenty of public transport options available. The breakfast buffet is very good, and I am pleased that they also offer Latte or Cappuccino instead of the usual brewed...More

1  Thank hschmid089
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded October 19, 2015

Dear hschmid089, Thank you for choosing to stay with us and Thank you for a very constructive feedback about your stay at Hotel Istana KLCC. We take our guest feedback very seriously and rest assured that I am going to drill this matter down to...More

Reviewed October 18, 2015 via mobile

Right in the heart of the city. Easy access to lots of things to do. Staff very friendly and helpful. Breakfast buffet was just excellent with Chinese , Indian , western foods. Best coffee we had in Malaysia. Hotel lobby, bar and pool in great...More

Thank Paul W
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded October 19, 2015

Dear Paul W, Thank you for staying with us and Thank you for the review on Trip Advisor. We all really appreciate it. We hope you will return to us whenever your travel plans brings you back to KL. Warm regards Aamir Khan General Manager

Reviewed October 18, 2015 via mobile

My recent stay there is the most memorable stay. From the moment I entered the hotel until I leave the hotel, the staffs were always friendly and customer oriented. I received very excellent service from Audrey, Jeramie and Fiona. They made us feel at home...More

Thank Sharifah F
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded October 18, 2015

Dear Sharifah F, Your review made our day. Thank you for choosing to stay with us and Thank you for posting your review on Trip Advisor. Audrey, Jeramie and Fiona are all super stars of Hotel Istana team and we are very proud of them....More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$64 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$64 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (1731)
Room & Suite (667)
Dining (183)
Pool & Beach (83)
Amenities (41)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
Ask a question
Nor Eliza A
May 23, 2018|
AnswerShow all 2 answers
Response from Seanjotadhg | Reviewed this property |
Hi Nor, For an exact answer it may be best to contact Hotel Istana directly in case they do not see your question. There is an amount that can be blocked on your credit card to cover for incidental costs or you can give a... More
1
Vote
Nitin M
May 7, 2018|
AnswerShow all 3 answers
Response from Seanjotadhg | Reviewed this property |
Hi Nitin, You should contact the Hotel Istana directly with your query , but I can confirm it is a great hotel and they are great with young children. Cheers Sean
2
Votes
Nafiah A
April 27, 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Nafiah, My apologies for the late response. Kindly get in touch with our Director of Food & Beverage, Mr Balasubramani, who will be more than happy to assist you with your request accordingly. We are unable to post our... More
0
Votes
Room Tips
"One can get rooms with a great view of The twin Towers."
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"Corner suites are larger and quieter"
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"If you are on a special holiday let staff know"
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"would go with concierge level rooms and higher floor"
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