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Traveller (1712)
Room & Suite (658)
Dining (183)
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Overview
  • Excellent47%
  • Very good34%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“the club lounge”(315 reviews)
“taman sari”(56 reviews)
“bukit bintang”(253 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
5 Star Hotel
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,219)
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3,595 results
Traveller rating
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451
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1,634
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451
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All reviewsthe club loungetaman saribukit bintangpetronas towersmonorail stationbuffet breakfastpavilion mallrotanashoppingklsinksfoyertaxisindianasiachinatown
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1,341 - 1,345 of 3,595 reviews
Reviewed 25 September 2015 via mobile

I was stayed there last month for business trip for couple of days.Since the moment i arrived everything was excellent.They brought me to corporate lounge and check in was done by Mr.Ally. He provided me a welcome juice and a cold towel for refreshment. He...More

1  Thank RichardLee93
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 28 September 2015

Dear LeeCharl, Thank you for a wonderful stay with us and thank you for your 5 star review on Trip Advisor. The team and I really appreciate it. Ally and rest of the front desk team is recognized by many guest for their prompt and...More

Reviewed 25 September 2015

Excellent location (despite the fact that we spent our days outside the city). Excellent staff and service. Nice and clean rooms. The staff at the entrance are great and offer assistance at anytime of the day especially the gentlemen from Penang (unfortunately can't remember his...More

Thank DAWN4244
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 25 September 2015

Dear DAWN4244, Thank you for choosing to stay with us at Hotel Istana Kuala Lumpur City Centre. We are pleased to learn that you have enjoyed the excellent service provided by our frontline associates and they are all very excited to read your comments. We...More

Reviewed 22 September 2015

Big Spacious Room at the famous KL Centre. Good location near 24hr minimart, Shopping Mall (Asiatique) . Near many eatries, foodcourt, moneychanger & train station. TV & Fridge. Big Spacious room. Private Bathroom. Nice swimming pool & gym. Good for couples, familes, friends & corporate...More

Thank libragal888
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 24 September 2015

Dear libragal888, Thank you for your stay at Hotel Istana KLCC. We appreciate your business and we hope you will return soon to your favourite Hotel in KL. Thank you for recommending us to families and friends. Warm Regards Aamir Khan General Manager

Reviewed 22 September 2015

Excellent staff, very courteous. Nice amenities, rooms were spacious, clean and artistic. Great location to get around the city too. Meeting rooms and related services were top-notch too. Highly recommended!

Thank TripAce1
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 23 September 2015

Dear ammar81, Thank you for a nice, short and sweet review on Trip Advisor. We all appreciate it very much. We hope to welcome you back to Hotel Istana in near future. Warm regards Aamir Khan General Manager

Reviewed 21 September 2015

Fantastic customer service! Staff going the extra mile to help with anything, even without us asking. Excellent coffee machine and breakfast spread! Rooms with slightly tired furnishing but nothing major to complain about. Lovely bathroom with complete amenities. Free in room wifi. Location good, short...More

Thank yenbenji
Response from HotelIstanaKL, General Manager at Hotel IstanaResponded 23 September 2015

Dear Yenbella, Thank you for choosing to stay with us and Thank you for a wonderful review on Trip Advisor. We all really appreciate it. We have taken your comments with regards to Taxi very seriously and we will take appropriate action on that with...More

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About
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Free High Speed Internet (WiFi)
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$76 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#26 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$76 - US$103 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#20 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#26 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1712)
Room & Suite (658)
Dining (183)
Pool & Beach (83)
Amenities (41)
Business Centre & Event Rooms (11)
Family and Play Areas (3)
Questions & Answers
Ask a question
zainab a
26 March 2018|
AnswerShow all 2 answers
Response from Hotel_Istana_KL | Property representative |
Hi zainab a, Thank you for your query. As explained by Sean, hotels do not get any discount nor we are appointed agents for any theme attractions. However, from time to time, we do get flyers delivered from various theme... More
0
Votes
Eghlidi_Mehdi
20 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest - you have independent guest replying to your query. I believe we dont have to sing our own laurels anymore. We hope you will find the same perspective when you arrive at Hotel Istana. We might not be the best... More
1
Vote
Leesree_and_Subbi
15 January 2018|
AnswerShow all 4 answers
Response from Hotel_Istana_KL | Property representative |
Dear Guest, we do have both King and Twin options and you may choose either of them. Please contact us directly and we will be happy to assist you with your choice. Thank you
1
Vote
Room Tips
"Ask for a room that can see the Twin Tower."
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"Get a room at the 20th floor if you want to avail of the club benefits, for convenience. More spacious rooms..."
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"suite or room with lounge acces"
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"Get the rooms that face the Petronas Twin Towers at the distance. Looks striking at night."
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