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Hotel Istana

AMOMAUS$69*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$81*
US$69*
Great Deal
US$72*
US$81*
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Hotel Istana
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3,628 Reviews from our TripAdvisor Community

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Showing 3,101: English reviews
Reviewed 3 December 2014

Overall it was awesome great delightful but the only issue was the toilet facility it needs to be improved but otherwise perfect staff, location, design, food and hospitality I enjoid every minute of it and when I come back to KL I will choos istana hotel for sure

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Helpful?
Thank ALNUSARAT
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear ALNUSARAT, Thank you for your wonderful review and stay at Hotel Istana KLCC. I am not sure if you meant toilet facilities having an issue at our lobby toilet or the room - but we will check both right away. The team here strives for excellence and we will make sure that we fix those issues to make our...

Nowra, Australia
Reviewed 3 December 2014

We didn't expect that kind of wow for that price - seriously impressed. Service & rooms are 5* Room service menu & dining options are ideal for fussy eaters (travelled with one)...oh the chocolate fountain.... Pool is long enough for laps & cool enough for the heat Drinks are fabulous & if you request a room with a view...you will...

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Helpful?
Thank Lisa W
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Lisa W, Wow what can I say a happy guest like you and the valuable feedback from a Top Contributor of Trip Advisor. Thank you so much for your stay and thank you so much for your feedback. I am sure the fellow travellers will definitely appreciate all the tips. We are looking forward to return to Hotel Istana...

Reviewed 2 December 2014

There is something about this hotel that I really like over all the others. I stay there at least once a month and choose it over Traders or the Marriott or Shangrilah and others that rate higher. The first floor lobby is quite lovely and has some very nice Islamic art and architecture and the food is all 5 star...

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Helpful?
Thank Matthew M
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mathew M, We are very happy to see your honest feedback about Hotel Istana KLCC. Thank you for recommending us to others. Thank you as well for recognising our Associates and especially Liliy who is really an asset of our hotel. Lily takes care of our guest with passion and she has been growing from ranks due to her...

Reviewed 2 December 2014 via mobile

Stated for 2 nights, my first time to KL.... Greeted on arrival & the staff are very welcoming, polite & helpful. First impressions are great, very well presented, a lovely aroma in the air & fine decor (slightly too Arabic for my taste) but none the less inviting & impressionable. The room was fine, nothing special, let's the initial impression...

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Helpful?
1Thank carefree050580
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear carefree050580, Thank you for taking time and writing a detailed feedback about your recent stay at Hotel Istana KLCC. We are happy to see that you have enjoyed it really well. Please do accept our sincere apologies for the inconvenience that you had with regards to drilling. I do hope that our associates must have taken care of it....

Denver, Colorado
Reviewed 2 December 2014

I stayed at this hotel for a few days in Dec of 2014 while conducting a workshop in one of their meeting rooms. And while I think the maintenance of the guest rooms and guest areas (corridors, etc.) could stand some renovation, everything else was top notch. Food was very good, dining options as well. The hotel location is perfect...

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Helpful?
1Thank eric s
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear eric s, I am so glad to see that you have enjoyed your recent stay at the Hotel Istana KLCC. Thank you for summarizing your stay so well and for giving us the 5 stars. I do hope your travel plans will bring you back to KL. Wishing you the best of everything in 2015 - Happy Holidays Aamir...

Brisbane
Reviewed 1 December 2014

I have been to many hotels around the world and the Istana takes the prize of well trained enthusiastic staff from the guy at the pool to the staff that greet you when you enter the hotel. Even Housekeeping staff which I've found can let the team down elsewhere have been really well trained. Nothing is a problem for any...

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Helpful?
2Thank OzTravellerBrisbane
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear OzTravellerBrisbane, Thank you so much for taking your time and writing such a detailed feedback. We all here at Hotel Istana really appreciate it especially when it is coming from a "Top Contributor" of Trip Advisor like your good self. With 63 helpful votes on your profile, I am sure fellow travellers takes your feedback seriously and into consideration....

Kuala Terengganu, Malaysia
Reviewed 1 December 2014

I was here in November 2014. Before I first checked in, I was a bit skeptical about how this more than 20 years old hotel would be. However, when i first stepped in, the hotel looked as good as it was 20 years ago. Checking in was a pleasant experience; since I arrived much earlier at 11 am, I was...

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Helpful?
2Thank Wizma2014
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Wizma2014, We are very happy to see that you have really enjoyed your stay with us. Thank you for choosing us and giving us that chance to change your perception. I am so glad that our Associates looked after you very well while waiting for room due to early arrival. Please come back soon this time your favourite Hotel...

Reviewed 30 November 2014 via mobile

I was there in April 2014, a very centrally located hotel ,can walk to Petronas Towers and also Kaula lumpur Towers (KL) ,very good breakfast layout different cuisines of the world , has a indian restaurant in the hotel so for indian Vegeterian people no problem, taxi easily available but wi-fi at lobby but huge coffee shop and nos of...

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Helpful?
Thank mukesh a
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Mukesh a, Thank you for your wonderful feedback and thank you for staying with us at Hotel Istana Kuala Lumpur City Centre. Indeed, we have a lot of choice for the Indian food as we have two Indian Chefs working with us and our local guest loves the Indian selection. We appreciate your feedback and hope to see you...

Singapore, null, Singapore
Reviewed 26 November 2014

It was raining and the driveway was wet. I fell when I alighted from the taxi. Upon investigation, I found that they used the wrong epoxy coating on the driveway which made it extremely slippery with water. This epoxy coating contravene international safety standard. Suggest u get the hotel to rectify before some serious happens to someone.

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Helpful?
2Thank Lim B T T
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear Limm B T T, Thank you for your review. We regret you had a slip and fall and hope you are doing well. We have so many guest coming in and out of our main doors and we never had any issues as isolated incidents like yours can occur anywhere and anytime. We take these feedback very seriously and...

Abergavenny, South Wales
Reviewed 24 November 2014

Our first trip to KL, a 3 day stay before travelling to Cambodia. Early morning arrival from UK, so emailed hotel to ask for early check in. Staff were so very helpful on arrival (and every day) Stayed in Club room so taken by reception staff to check in on 20th floor Club Lounge where we met the very helpful...

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Helpful?
1Thank julieE45
HotelIstana, General Manager at Hotel Istana, responded to this review

Dear julieE45, Thank you so much for writing such a detailed review of your recent stay at Hotel Istana Kuala Lumpur City Centre. We very happy to see the 5 stars. The fellow guest will definitely appreciate your writing in such details. The Associates are really happy to see that you have enjoyed so much. Audrey and her team at...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $74 - $120 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#22 Luxury Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Istana staff and other travellers.
43 questions
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Questions? Get answers from Hotel Istana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Front rooms, like at the twin towers,”
368stephenn, 25 Apr 2017 | Read review
“Club level rooms”
D4647RDsueh, 23 Apr 2017 | Read review
“They have British or European Power on alternate floors - pick a floor to suit your stuff.”
FabianS145, 19 Apr 2017 | Read review
“Good Service”
tammyd2981, 16 Apr 2017 | Read review
“High Floor, Nice View”
, 13 Apr 2017 | Read review
5 of 5
AMOMA
US$69* /night
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Booking.comUS$72
Expedia.comUS$81
TravelocityUS$81
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*Disclaimer
Prices are for 1 room, 2 adults
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