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07/05/2017 08/05/2017
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    Hotel Istana

    73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
    Save
    May 7
    May 8
    1 room, 2 adults, 0 children
    SAVE US$9 US$77*US$68*View Deal
    Traveller (1300)
    Room & Suite (451)
    Dining (155)
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    Overview

    • Excellent43%
    • Very good35%
    • Average12%
    • Poor4%
    • Terrible3%
    Travellers talk about
    Free Wifi
    Free Parking
    Pool
    Restaurant
    Room Service
    Bar/Lounge
    Fitness centre
    Spa
    5 Star Hotel
    All hotel details
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Traveller rating
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    Time of year
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    Reviewed 28 September 2014

    Staff are very friendly, nice, apologetic and sympathetic. Food has a lot of variety and good. Pillows however are not fluffy and thin. Came during water bursts incident, everything's not working, the lift, the phones, etc. However, hotel staff tried the best they can to...More

    Helpful?
    Response from HotelIstana, General Manager at Hotel Istana

    Dear j0eythecat, We are so happy to see your positive feedback on Trip Advisor. We really appreciate it that despite the fact that we had an emergency situation, your understanding makes a big difference. We are sorry about the incident of the water burst but...More

    Reviewed 28 September 2014

    Great location and helpful staff, there was a problem with my room bill but the receptionist handle it quickly and profesionally. Requested extra bed during midnite and it was set up less than half an hour. Love the ambience and the smell in the looby,and...More

    Helpful?
    Response from HotelIstana, General Manager at Hotel Istana

    Dear Ms. Nadia H, Thank you so much for your lovely comments and I am glad that you enjoyed your stay. The team here strives for excellence on daily basis and I ma glad that they were able to make your stay a memorable one....More

    Reviewed 28 September 2014

    We stayed in this hotel in September 2014, the staff were very friendly and did everything they could to make our stay there a good one. The was a large choice of food at breakfast, enough to suit every travellers taste. The room we stayed...More

    Helpful?1  
    Response from HotelIstana, General Manager at Hotel Istana

    Dear cricket1000, We are so happy to see your detailed feedback about the Hotel and we really appreciate it you gave us 5 stars on Trip Advisor. A well travelled person like you definitely knows how to observe the hotel and its services. We are...More

    Reviewed 26 September 2014

    I recently visited the Istana with my wife and was nicely surprised as we pulled up outside as it looks lovely. The entrance is very grande and the check in staff our excellent and very helpful. On arrival to our room we were a little...More

    Helpful?1  
    Response from HotelIstana, General Manager at Hotel Istana

    Dear Tony-mc27, We are very grateful for your constructive feedback with regards to your recent stay at The Hotel Istana KLCC. Please do accept our sincere apologies for issues that came from Housekeeping side. Rest assured that I am investigating this matter and will counsel...More

    Reviewed 26 September 2014

    We loved staying here on our little trip around the East. The rooms were well appointed, modern and wonderfully light and sound proof - perfect for the jet-lagged traveller who needs some shut eye... Helpful staff, lovely food and, most importantly, an absolutely fabulous pool.More

    Helpful?
    Response from HotelIstana, General Manager at Hotel Istana

    Dear Jane D, We are very happy to see your wonderful review with 5 stars on Trip Advisor. Thank you so much for taking the time to post the review. I am glad that you enjoyed your stay to the fullest. Please come back soon...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Free Parking
    • Bar/Lounge
    • Spa
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Free Parking
    • Laundry Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$56 - US$91 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #12 Spa Hotel in Kuala Lumpur
    • #16 Romantic Hotel in Kuala Lumpur
    • #21 Family Hotel in Kuala Lumpur
    • #22 Luxury Hotel in Kuala Lumpur
    • #23 Business Hotel in Kuala Lumpur
    Photos
    Traveller (1300)
    Room & Suite (451)
    Dining (155)
    Pool & Beach (68)
    Nearby
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    Questions & AnswersAsk a question
    Alfian J
    Rooms with balconies?
    23 April 2017|
    Answer Show all 7 answers
    Response from Hotel_Istana_KL | Property representative |
    Dear Guest - We do not have balcony in our rooms. Our views are still beautiful due to large windows. Hope you will enjoy your stay with us.
    1
    Vote
    Saanchee
    What is the difference between club room and deluxe room? Does club room has a view of twin towers? And which type of room should I go for? Is club room worth the extra money?
    23 April 2017|
    Answer Show all 5 answers
    Response from Hotel_Istana_KL | Property representative |
    Dear Guest - At Club rooms, one enjoys personalized service along with a Club lounge on 20th floor where you can enjoy our complimentary breakfast, whole day hot and cold beverages, evening hors d'oeuvres, free pressing of... More
    1
    Vote
    Mohamed M
    hi , i wanted to know if u have an early check in option, also is it ok to accept guests in the room or not? thx in advance
    3 April 2017|
    Answer
    Response from Hotel_Istana_KL | Property representative |
    Yes we do have early check-in option with prior notice of advising us your arrival time and subject to availability which means it depends if the hotel was NOT full the previous night and if we had some early morning... More
    1
    Vote
    Room Tips
    "Club level rooms"
    Read review
    "They have British or European Power on alternate floors - pick a floor to suit your stuff."
    Read review
    "Good Service"
    Read review
    "High Floor, Nice View"
    Read review