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Pullman Kuala Lumpur City Centre Hotel And Residences

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Pullman Kuala Lumpur City Centre Hotel And Residences
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2,792 Reviews from our TripAdvisor Community

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Showing 2,449: English reviews
Start your review of Pullman Kuala Lumpur City Centre Hotel And Residences
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Reviewed 2 days ago NEW

The room needs refurnishing but the excellent hospitality and staff welcome more than make up for the entire experience. Upon check in, welcome drinks were given at the reception. It is rather refreshing, considering the hot weather outside. Overall, the experience is great! Tragically, the same brand does not carry the same service in Pullman Bangsar, The staff were not...

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Helpful?
Thank Susan S
Tehran, Iran
HOTEL’S FAVOURITE REVIEW
Reviewed 19 January 2017 via mobile

The hotel is just located in an area where any tourists must spend most of his/her time there! It's only 1 minute to the best shopping mall- Pavilion by walk, and about 7-8 minutes to the Twin towers of Petronas and its great mall Suria. In fact, whatever you need is just at your foot steps! And about the hotel...

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Helpful?
1Thank Jasmine F
About Hotel's Favourite Review
Zayne B, General Manager at Pullman Kuala Lumpur City Centre Hotel And Residences, responded to this review

Dear Jasmine F Thank you for your feedback and recommendation to others, we really do appreciate it. I am very pleased that you enjoyed your stay and I will speak to the transport company in order to speed up the times for taxis. We look forward to seeing you again soon Kind regards Zayne Boon

Reviewed 3 days ago NEW

Lovely stay! We wish we could spend there more than just 2 nights! Advantages: 1. Location. As we prefer to use local public transport while travelling, we loved how easy it was to find the property: it's 7-10 mins walking distance from "Raja Chulan" monorail station (you take KLIA Express to go to KL Sentral from the airport. Then you...

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Helpful?
Thank JuliannaD
Al Jubail, Saudi Arabia
Reviewed 6 days ago NEW

only 2 comment 1- i request housekeeping at 1100am before go to pavillion mall but dissappointed after room still not been make up when i went back to room at 3:30-4pm 2-about to check out at 4:30am on the last day, but no one exist at the front desk. waiting about 5min anyway fast check out process.. others was good

Review collected in partnership with Accorhotels.com
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Helpful?
Thank haisha2017
Perth, Australia
Reviewed 1 week ago NEW

We stayed in a corner suite (I think deluxe suite) with a HUGE window that overlooked the gorgeous twin towers - the view is amazing, but you'll need to ask for a view of the towers as there's heaps of sides of the hotel. It was clean and comfortable. The bed was a little hard, this would be my only...

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Helpful?
1Thank Rebekah C
Zayne B, General Manager at Pullman Kuala Lumpur City Centre Hotel And Residences, responded to this review

Thank you Rebekah C for your wonderful feedback. We are so pleased that you and your family enjoyed your experience here and we look forward to welcoming you back soon. Kind regards Zayne Boon

Melbourne, Australia
Reviewed 1 week ago

Check out reception personnel had very poor customer service Breakfast was included in package but breakfast counter personnel said was not. Had to go to reception to clarify-she informed her colleague forgot to insert in the system (poor interdepartment communication) Accor hotel redeemed voucher exchange rate was terrible - Euro 1 to RM 2.78

Review collected in partnership with Accorhotels.com
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Helpful?
1Thank Alan W
Zayne B, General Manager at Pullman Kuala Lumpur City Centre Hotel And Residences, responded to this review

Dear Alan W Thank you for your feedback after your recent stay with us. I am so sorry that you had a disappointing stay. I have spoken to the front office team regarding communication between departments - please accept my apologies. In reagrds to your vouchers, unfortunately I am unable to control the exchange rates. Thank you again for your...

Singapore, Singapore
Reviewed 1 week ago

Already press the do not disturb sign,housekeeper still enter my room. Bathtub not clean at all. Reception not so friendly enough,just check in and my room includ breakfast,also never explains until I'm asking.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Fatgyee
Zayne B, General Manager at Pullman Kuala Lumpur City Centre Hotel And Residences, responded to this review

Dear Fatgyee Thank you for your feedback after your stay with us. I am so disappointed to read of your experience. I have addressed your comments with those departments involved. Let me assure you that we pride ourselves in the service we provide and I am sorry that we have not met your expectations on this ocassion . Please accept...

Sydney, Australia
Reviewed 1 week ago

We stayed for 6 nights in an suite at the Pullman Hotel. The service was excellent breakfast was excellent, the hotel was central which made it easy for us to travel around. Staff was excellent and the room was kept clean and tidy. Will definitely stay there again.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Wilma C
Zayne B, General Manager at Pullman Kuala Lumpur City Centre Hotel And Residences, responded to this review

Thank you Wilma C for your wonderful feedback and we look forward to your return in the near future. Kind reagrds Zayne Boon

Hertforrdshire
Reviewed 1 week ago

Excellent in every way. Rooms clean and comfortable - staff very attentive and helpful - nothing was too much trouble. Breakfast was comprehensive and the mezzanine lounge bar was comfortable with, again, attentive service.

Review collected in partnership with Accorhotels.com
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Helpful?
Thank Alan P
Zayne B, General Manager at Pullman Kuala Lumpur City Centre Hotel And Residences, responded to this review

Thank you Alan P for sharing your experience after staying at the hotel. I am so pleased that you had an excellent stay with us and we look forward to seeing you again soon Kind regards Zayne Boon

Perth, Australia
Reviewed 1 week ago

We moved from another hotel as we had our son with us, the Pullman Suites are perfect as they have 2 bedrooms sleep 4 and 2 ensuites. The room is magnificent with all amenities. We spent a lot of time in the afternoons at the pool bar after shopping all day and the service we received from the bar manager...

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Helpful?
Thank paulpassaris
Zayne B, General Manager at Pullman Kuala Lumpur City Centre Hotel And Residences, responded to this review

Thank you paulpassaris for your wonderful feedback after your stay with us. I will share your experience with the team especially Tommy and Rodzi whom I will thank personally for the great service provided. We appreciate your comments and look forward to the next time you are Kuala Lumpur. Kind regards Zayne Boon

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Whether it is business or pleasure. Pullman Kuala Lumpur City Centre is conveniently located near the Central Business District and the prestigious Ampang Embassy Row, yet only a short stroll away from the majestic Petronas Twin Towers, Suria KLCC (Kuala Lumpur City Center) and the entertainment hub and shopping district, Bukit Bintang. As Kuala Lumpur's newest upscale Hotel & Residence, the Pullman is designed specially with today's discerning traveller in mind. Providing comfortable, contemporary accommodation and boasting unmatched standards of excellence, friendly and personalized service. ... more   less 

Additional Information about Pullman Kuala Lumpur City Centre Hotel And Residences

Address: No. 4 Jalan Conlay, Kuala Lumpur 50450, Malaysia (Formerly Pullman Kuala Lumpur City Centre Hotel & Residences)
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $79 - $136 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Kuala Lumpur City Centre Hotel And Residences 5*
Number of rooms: 602
Reservation Options:
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Also Known As:
Prince Hotel And Residence
Prince Hotel Residence
Prince Hotel Kuala Lumpur
Kuala Lumpur Prince Hotel
Hotel Style:
#21 Spa Hotel in Kuala Lumpur
#25 Romantic Hotel in Kuala Lumpur
#25 Family Hotel in Kuala Lumpur
#27 Business Hotel in Kuala Lumpur
#38 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Pullman Kuala Lumpur City Centre Hotel And Residences staff and other travellers.
33 questions
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Questions? Get answers from Pullman Kuala Lumpur City Centre Hotel And Residences staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“for fast check out pay your bills and inform the reception staff the night before”
 of 5 bubbles JuliannaD, 25 Feb 2017 | Read review
“Higher floors have less outside noise; corner suites facing the towers are sunny and lovely.”
 of 5 bubbles RebekahC978, 21 Feb 2017 | Read review
“Corner suites are large and sunny perfect”
 of 5 bubbles paulpassaris, 15 Feb 2017 | Read review
“Go for a higher floor and non-smoking floor (even if you're a smoker)”
 of 5 bubbles molnicac, 14 Feb 2017 | Read review
“High floor for a better view...”
  • direct view to Twin Tower
  • Sorry not very clear
  • Sorry not very clear
  • Sorry not very clear
 of 5 bubbles willy219, 7 Feb 2017 | Read review
5 of 5