Pullman Kuala Lumpur City Centre Hotel & Residences
Jalan Conlay, Kuala Lumpur 50450 Malaysia
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About
#53 of 768 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
At Pullman KLCC we offer inspired serviced residences and well-appointed guest rooms, which are equipped with the latest in-room technology and designed with the contemporary comfort of home in mind. To whet your appetite, we have six restaurants and bars promising a tempting variety of cuisines catering to every taste. We also invite you to explore our 10th floor rooftop oasis, showcasing relaxing garden spaces, a swimming pool, Fit Lounge, The Zone (kids room), Living Space (residence guest area), Poolside Bar & Grill and Vibes Spa. For business or pleasure, Pullman KLCC is conveniently located in the heart of the city’s vibrant shopping, dining and business district, with sky bridge walkways connecting in every direction.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Conference facilities
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
Chinese, Malay
Location
100Great for walkers
Grade: 100 out of 100
294Restaurantswithin 0.5 km
25Attractionswithin 0.5 km
Contact
Jalan Conlay, Kuala Lumpur 50450 Malaysia
Getting there
Raja ChulanKuala Lumpur Rapid KL6 min
Bukit BintangKuala Lumpur Rapid KL8 min
Rental CarsSee all Kuala Lumpur car hire
388Reviews103Q+A29Room tips
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We stayed in a one bedroom apartment. When we walked in, all the tables had finger prints, the furniture was dusty, and the kitchen floor was sticky. We ended up wiping everything down with antibacterial wipes. My husband informed me there was mold in the bathroom on day one. I had a look and thought he just meant the tiles (not too bad). Did not see the stuff on the ceilings till our last day (which is unfortunate because I would have asked two change rooms). The bedroom lights were white light, not conducive to rest . We also felt that the general supplies (such as soap, shampoo and toilet paper) were not generous. There was only one of each (even though there were 3 of us and we were staying for 7 days. We ended up buying our own supplies. Room service was terrible. I called up after 45 mins of waiting to ask when food would arrive and the rude person said 'you want to order food or what?' At buffet breakfast, I informed a staff member who was dressed smartly that there was no more tea. He basically said 'someone will fill it and walked off.' The fellow came back half an hour later and still no refill. After saying this, housekeeping we're prompt with our request for linen and towels. And there were some friendly staff in food and beverages. Location is good. Just the consistency was not there. My suggestion to Pullmans is to Quality check your rooms to make sure that they are clean and train your staff to be more service oriented. …
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The one of my perfect staycation hotel under Accor group. The staffs, facilities, room and location all 5 star. The Hotel staff are friendly and well trained. The hotel located strategically in front of Pavillion and KLCC. Just walking distance via sky bridge. The room so spacious, clean and smell luxury. I really enjoyed breakfast with so many variety and delicious food. I love omelette, teh tarik, salads and roti canai. They even have yogurt maker which I didn't have a chance to try because I was full. I enjoyed using facilities such as pools and gym. Both are so great to me. Swimming pool is well maintained by the hotel. Overall, it is very worth to stay at Pullman especially breakfast buffet. Kudos to all of you. Thanks for the great hospitality and I will come again.
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Date of stay: January 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
FarAway38695050631 wrote a review Jan. 23
My friend and I had an evening at the Banyan Tree Vertigo Bar - when we left we could not find a taxi anywhere we had no WiFi and felt stranded - we asked at the desk in the Banyan Tree and the guy told us basically tough can’t help you!! We walked next door to The Pullman Hotel and an amazing young man called Ugaraj went above and beyond to help. He got us a taxi and we got back to our hotel. This young man saved the night for us!! Thank you Ugaraj
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Date of stay: January 2023Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
I have always stayed with Pullman KLCC ever since I started my regional travel, however I am utterly disappointed this time when I stay with them. I have booked my stay with Pullman KLCC through my company booking system, which in it, I have 2 option. A cheaper option without able to applying my accor platinum membership, and a more expensive option where I can apply my membership. I have chosen the more expensive option where I can apply my membership. I have recently achieved my platinum status and Pullman KLCC being my first Pullman hotel that I stayed, I am looking very much forward to visiting the lounge. However to my utter disappointment, when I was checking in, the check in staff said that, because I booked from a 3rd party system, I am not eligible for any benefits from the platinum status, despite mentioning to them that I have chosen the option that allows me to apply my membership to the booking, they just come back with no. After being out for the day, and back to the room, I decided to contact Accor and after 2 whole day and on my 3rd day, precisely that after I receive the email from Accor that they have forwarded my feedback to Pullman KLCC, I received a call from the lounge receptionist saying that after investigating, my booking is actually allowed to enjoy the benefits. Then they offered to upgrade me to their junior suite for the night which I am checking out the following early morning, this feels like they are not sincere in making up for the mistake and error. My question is why the investigation is only made when I raise it to Accor support. This made me totally and utterly disappointed with both Pullman and Accor, I was due to host my partner at the lounge, but end up having to source for another location to do it instead. …
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Review collected in partnership with Accorhotels.com
Date of stay: January 2023Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel check-in was slow. I had to queue for almost 30 minutes. Four persons in front of me, and there are five counters in service. As a Platinum member, I will offer check-in at Club Lounge, but no one assists or directs me to Club Lounge. This is not my first time staying in Pullman KLCC, and I have to admit that this time around, the service could have been better. The F&B staff are not friendly and do not smile or welcome the guests. I approached them to make a reservation for dinner on 14 January 2023, and they told me they were fully booked, but I noticed plenty of empty tables between 7.30 pm-8.30 pm.
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Date of stay: January 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 6 days ago
Dear JT_TravelKL, Thank you for the review. We are very sorry to hear about these issues you had while staying with us in regards to your arrival and restaurant experience.At Pullman KLCC Hotel & Residences, we strive to provide our guests with quality service and a pleasant experience. Our sincerest apology for your longer than usual wait at the reception counter as well as not being ushered to the Executive Club Lounge for the check-in. We will share this feedback with our Front Office Manager to prevent issues like this in the future. Your feedback of the F&B experience has also been highlighted to the Director Of Food & Beverage for immediate action. In regards to the booking on the 14th of January, we were fully booked for the dinner buffet as we had a few government agencies in house who were scheduled to have dinner at Sedap. They might have come down later for as there were full day meetings scheduled. Your feedback is much appreciated and we would love another opportunity to earn your recommendation on your return visit. Kind regards, Devi Chandrasegaran Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Came back again here as we did had a great experience plus the location was perfect. But this time around the service was not that great. We had 4 rooms, 2 was singles bed and 2 grand deluxe. The singles rooms was on the smoking floor which we did not asked for and the grand deluxe room view was not as great compared to previous visit. Understandable as it was New Year's Eve. Staff during breakfast was not polite , had told us off that the table we sat was meant for 4 pax when there were clearly empty tables around. Not cool to address guest in that manner so early in the morning.
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Date of stay: December 2022Trip type: Travelled with friends
Room Tip: Walk to next building hotel Banyan Tree and crossover at the bridge to walk straight to Pavilion...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 3 weeks ago
Dear faez18, I apologize for your experience as this is not our usual level of service and we shall follow up with the team. We trust your experience at breakfast was an isolated incident. We are sorry that our accommodations did not exceed your expectation. We do hope you will not be deterred to stay with us again as we would like to show you our usual high levels of hospitality that Pullman KLCC Hotel & Residences is renowned for. Kind regards, DEvi Chandrasegaran
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were travelling for Christmas to Pullman klcc and as a a diamond member with Accor I chose this hotel after having many options in kl. Firstly a very big downer for me was kids aren’t allowed at the club lounge, since it’s holiday time I cannot expect to leave my kids alone in the room and go to the club lounge for tea or cocktail hours, breakfast is crazy busy and no one replenishing items that are finished , thirdly I asked for turndown service at 8.30 and they refused as the staff has left, I booked for a suite room and honestly housekeeping refused that they could not do the turndown at 8.30 when it was not done by them. Except the fact it has a great location the management just says no for everything and is non accommodating. Club lounge staff was nice and helpful. Accor loyal members travelling with kids should see alternative options. I won’t visit with my kids again here .…
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 3 weeks ago
Dear Ashveen G, We are obviously concerned to read your feedback following your recent stay as our only wish is to provide a wonderful guest experience. We sincerely apologize for the issues experienced with housekeeping in regards to the turn down service.. Unfortunately, we have a strict 'no child policy' at the Executive Club Lounge which may not be well received but is accepted by all. I do hope we will be able to win back your confidence in us by choosing to stay with us in the future. Kind regards, Devi Chnadrasegaran Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I went with my 2 sisters and cousin, booked a 2 bedroom apt. It took about 40mins to reach from Subang Airport. We reached abt 12pm and were grateful that we could check in on the spot. The 2 bedroom apt was reasonably clean, acceptable, very spacious, basic neccesity available (such as stove, microwave, oven, iron, iron board, hair dryer). Hotel nearby Pavillion and there’s a link bridge to klcc and a few malls which i cannot remember. At night there’s a food truck area called leparkz just opp the hotel, which sell foods and drinks. Breakfast spread at hotel was great, a lot to choose from, taste ok, everyday 2-3 menus changed, the rest is same everyday. Hotel staff all very helpful and friendly. Esp their concierge Mr Farouk who helped us with a lot of our requests including finding transport for our day shopping trip. The room is quite clean not too bad, not perfect but housekeeping Mr Rahman did a great job of keeping our room tidy and cosy. Overall a satisfying experience and we would definately come again.…
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Avoid travelling out after 5pm to avoid traffic jam as its town area. No minimarts at all ard the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 5 weeks ago
Dear SuanLerBah, It was a pleasure to welcome you during your recent stay, and we appreciate you taking the time to share your thoughts. . We are delighted that you appreciated our convenient location, friendly and dedicated team, varied breakfast spread and spacious accommodations. We trust you had a memorable visit. We certainly hope that we will be able to have another opportunity to provide you with an impressive experience in the future! Merry Christmas and a Happy New Year! Kind regards, Devi Chandrasegaran Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Referring to the title, I may sound bias. Yet my family and I have had a great stay here. Booked a few rooms. I was astounded to recieve huge upgrades probably due to my elite recognition and a retuning guest. All staff at Club Lounge on level 4 were accomodating. They were the most friendliest. Mr Kamal, the sommelier was superb as well Ms Sophia, Ida and Devi. They all deserve a mention. However it is a no child policy lounge. Breakfast at Sedap Restaurant on ground floor was another reason to compliment. Despite huge turnout, Mr Andy and Ms Lisa were there to receive us, finding us seats admist the thick crowd. We were very well looked after. Again, a 28pax dinner and a 15pax high tea were booked. Both occasion were joyous. All staff were fabulous. Food selection were given. Discounts were honored in accordance to Accor dining privilege. MR Mous and Mr Shariff took care of us really well. Making us all feeling VIP. Notably, TOMMY the bar manager and Ms Jubaidah made great cocktails. I savoured the Espresso Martini. All Rooms were well appointed except one of the toilet were not really cleaned but it was just a small issue. My guests who attended the dinner and high tea along with my family were deeply grateful to the all staff at Pullman klcc for thier exemplary service. Last but not least, Ms Yoon li and her front desk team and concierge made my stay all the more pleasant. I have not regrets doing a family staycation and organising dining events here at pklcc. Terima kasih, pklcc. …
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Date of stay: November 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 5 weeks ago
Dear Ckh123abc, I was extremely happy to read that your stay was so enjoyable with us that it prompted you to write this very kind and heartfelt review on Tripadvisor!Thank you for detailing all the elements that made your stay an experience that you and your family will always remember. This certainly inspires us to to continue delivering the highest level of service to our guests in a personalized manner. It was an absolute pleasure hosting you and your family at our property. Familiar faces are a welcomed sight, so please do come back and see us soon. Many more delicious espresso martinis await at Pullman KLCC Hotel & Residences! From our family to yours, we wish you a very merry Christmas and a happy new year! Kind regards, Devi Chandrasegaran Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I came back to this hotel after a few years. This Pullman hotel is located just off Bukit Bintang area and accessibility is great. The room I took was very clean and comfortable. When I stayed here a few years ago, I could see wear and tear a bit, but this time, the room was much better. I like the spacious bath room. It is very clean. The service is professional and check in was smooth. The room is very quiet to catch good sleep. Recommended hotel for tourists.
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 5 weeks ago
Dear ManggaDua, It was a pleasure to welcome you as our guest, and we are elated that you thoroughly enjoyed your stay with us. From our friendly team to our convenient location and clean and spacious accommodations, we strive to exceed expectations with every visit. We cannot wait to welcome you back soon! Merry Christmas and a Happy New Year! Kind regards, Devi Chandrasegaran Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$88 - US$107 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
prince hotel and residence, prince hotel residence, prince hotel kuala lumpur, kuala lumpur prince hotel
FORMERLY KNOWN AS
Prince Hotel & Residence Kuala Lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
607
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Claim Your ListingPullman Kuala Lumpur City Centre Hotel & Residences (C̶$̶1̶4̶6̶) C$113 - UPDATED 2023 Prices, Reviews & Photos (Malaysia) - Tripadvisor
Frequently Asked Questions about Pullman Kuala Lumpur City Centre Hotel & Residences
Which popular attractions are close to Pullman Kuala Lumpur City Centre Hotel & Residences?
Nearby attractions include KLCC - Bukit Bintang Pedestrian Walkway (0.4 km), Pavilion KL (0.2 km), and Aquaria (0.4 km).
What are some of the property amenities at Pullman Kuala Lumpur City Centre Hotel & Residences?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Pullman Kuala Lumpur City Centre Hotel & Residences?
Conveniently located restaurants include Kampachi Pavilion, el iberico, and Horizon Grill.
Are there opportunities to exercise at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Pullman Kuala Lumpur City Centre Hotel & Residences have airport transportation?
Yes, Pullman Kuala Lumpur City Centre Hotel & Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Kuala Lumpur City Centre Hotel & Residences offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Pullman Kuala Lumpur City Centre Hotel & Residences?
The staff speaks multiple languages, including Chinese and Malay.