Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Enjoying a prime city centre location, Mandarin Oriental, Kuala Lumpur is ideally situated for all of the capital's main attractions. Fusing elegance, comfort and enviable style, our luxurious rooms and suites all enjoy spectacular views of the city. We offer a wide choice of cuisines, an array of delectable dishes, cool cocktails and a vast selection of Cuban cigars in our restaurants, bars and lounges. Our beautifully designed spa and wellness facilities offer the perfect space in which to exercise your mind, body and spirit. Our stunning function rooms, excellent catering and impeccable organisational skills have made us the pre-eminent meeting and events venue in Kuala Lumpur.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Luxury
Languages Spoken
English, Chinese, Hindi, Indonesian and 2 more
Location
Kuala Lumpur City Centre, Kuala Lumpur 50088 Malaysia
Mandarin Oriental, Kuala Lumpur
8,219 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled in the heart of the city, the Mandarin Oriental in Kuala Lumpur is often celebrated for its prime location near the Petronas Towers and central attractions. Many guests commend the spacious and well-equipped rooms, though a few suggest a refresh is needed. The hotel's service is generally lauded for its professionalism and friendliness, despite rare mentions of delays.
With its elegant blend of luxury and tradition, the hotel offers a tranquil atmosphere, though opinions on value vary. Amenities, including a beautiful pool and extensive breakfast options, frequently receive high marks.
Location
Central
Atmosphere
Elegant
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Outstanding
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
This hotel exceeds expectations in every department. This was our third stay at the MO in KL and we just wouldn’t stay anywhere else. We stayed for 13 nights in total; 6 on a room only rate with the remaining 7 nights including club lounge access. The club lounge chefs, as usual, provided quality, tasty breakfast, afternoon tea and wonderful evening buffet daily. Samantha and her colleagues looked after us so well, keeping our free-flowing Bollinger champagne glasses full ( included in the price during Hours 5-7pm). Razman and Suween also deserve a special mention. Our large and beautiful bedroom, 2324, overlooking the pool and KLCC park, was cleaned with care twice daily by happy and helpful room attendants. Our main reason for staying was to relax and we knew from previous stays that we would do this at the pool area. The pool staff, led by Tajul, took care of us daily with outstanding 5 star service; Suman, Kader, Sajedul, and Aladdin were the sweetest and attentive colleagues who work very, very hard. We enjoyed the food and drink provided by the chefs at the Aqua restaurant. We love the newly refurbished cabanas. Make sure you join the MO fan club for perks. We also benefitted from the pay for 2 nights get the 3rd free room offer. We will be back.
Read more
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental Kuala Lumpur, General Manager at Mandarin Oriental, Kuala Lumpur
Responded Jun 20, 2024
Dear STONEY007 Thank you for sharing your glowing review on our hotel’s facilities and impeccable service. Razman, Suween, Tajul, Suman, Kader, Sajedul and Aladdin are thrilled to receive your commendation on this occasion. The entire team looks forward to welcoming you back for another magnificent stay at Mandarin Oriental, Kuala Lumpur. Best regards Martin Schnider General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
The hotel is not new, but this is its plus. The interior has marble and natural wood, rather than modern concrete and gray. Everything is cleaned to a shine, all the plumbing and equipment works, and most importantly, everything is perfectly thought out, from the string for swimming trunks in the shower to the comfortable chair for a cup of coffee by the panoramic window. I highly recommend visiting the pool overlooking the park, where you can also have a snack and feed the children. The location of the hotel near shopping centers and singing fountains (they are literally around the corner of the house) made it possible to go everywhere only on foot and enjoy the capital. The bed is comfortable, the room is perfectly clean, really neat. And most importantly, the hotel has retained the atmosphere of luxurious service. The team always managed to exceed my expectations even in small things. Thank you for a luxurious holiday.
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Stay at Mandarin Oriental was fabulous. The hotel was very clean, and our two-bedroom apartment was spacious and extremely comfortable. The beds were cozy, and both bathrooms were immaculately clean. The apartment was fully equipped with a kitchen and a washing machine. Housekeeping service was provided twice a day, a frequency I have never encountered before. The housekeeping team was the best aspect of this hotel. Breakfast was excellent, offering a wide variety of options. The downstairs breakfast room was excellent, while the upstairs room was somewhat run down and could benefit from refurbishment to meet the overall high standards of the hotel. The hotel's location was another highlight, being adjacent to Suria Mall and KLCC Park, which was a bonus. The Petronas Towers are just a two-minute walk away, and the bustling Bukit Bintang area is a 14-minute walk at a normal pace. Overall, this is a spectacular hotel. Disliked · The reception experience was disappointing. There was no welcoming atmosphere, and the reception team was extremely slow. Unfortunately, I was assisted by an inexperienced staff member during check-in, who required me to pay an additional £600, refundable if we did not use any chargeable facilities. This staff member repeatedly had to seek guidance from managers ( It appeared that the managers were sitting in the adjacent room) who were not present at the reception, prolonging the check-in process to 40 minutes, which should have been straightforward. This was very disappointing. Managers or a supervisor for the reception team should be present in the reception area to provide immediate support. This is a Mandarin Oriental hotel, and professionalism and hospitality should be paramount. Regrettably, I must deduct one point from the overall score due to the level of discomfort caused by the check-in team.
Read more
Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
Room Tip:Siriya mall, KLCC park, petronas tower just next door, Bukit Bintang - 14 minutes walk
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental Kuala Lumpur, General Manager at Mandarin Oriental, Kuala Lumpur
Responded Aug 8, 2024
Dear 885obaidu Thank you for sharing your feedback and I sincerely regret to note of your comments on our Reception service, and understand that our Director of Rooms had contacted your goodself on the matter. Please accept my sincere apologies for inconvenience you had encountered as it is not the normal standard and kindly rest assured that every effort is being made to ensure our guests’ experience. Our colleagues have also been re-briefed accordingly. On a brighter note, I am most pleased to receive your feedback on our rooms and the excellent housekeeping service which I look forward to share with our team. It’s wonderful to know that you enjoyed our buffet breakfast, the hotel’s strategic location, KLCC Park and the shopping convenience on this occasion. We greatly appreciate your kind patronage and we look forward to the pleasure of welcoming you back for a seamless stay the next time. Best regards Martin Schnider General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived around 10am and thought we might not be able to check in yet, but as we were going through the formalities at the front desk, they let us check in early, saying that the room was just ready.
This was my second visit and it was a room with a park view on the opposite side of the room from the last one, but it was different from the Twin Towers and both have great views.
Breakfast was a bit crowded around 9am. In addition to the Western, the varied menu of roti chanai and dim sum is a diverse country, perfect for gluttons like me. It was also the mid-autumn festival, so I was blissfully able to choose mooncakes and chocolates from the pastry shops.
Every nook and cranny of the common area, from the guest room to the lobby and pool, was well-kept and comfortable.
I feel comfortable around the lobby, the F&B, and the fact that each member of staff passing by is kind and the warm service is stable.
Read more
Automatically translated
Date of stay: September 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fabulous hotel from the minute we arrived - room was ready by 10am and they gave us breakfast while we waited for the room.
Great room upgrade overlooking the Petronas Towers. We always had exceptional service from both Aaron and Kiranjit at Concierge helping us book trips and cars. Bed was extremely comfortable and the bathroom had everything needed and more.
Plenty of fresh bottle water given every day.
The pool area had great views over KLCC PARK and the staff again were attentive. Always making sure we were ok and giving us plenty of water to drink and a daily treat of fruit skewers.
Breakfast had a huge selection and you could ask for anything if you didn’t see it. They made my daughter’s 30th birthday very special with balloons and a cake. Great hotel in perfect location.
Our room was refreshed daily by Hasan who always made sure we had everything we needed.
Read more
Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental Kuala Lumpur, General Manager at Mandarin Oriental, Kuala Lumpur
Responded Mar 26, 2024
Dear Champagne=JoB Thank you for sharing your wonderful review and I am most pleased to learn that Aaron, Kiranjit and Hasan served your family well as it is our mission to completely delight and satisfy our guests. We look forward to welcoming your family back for many more memorable sojourns at Mandarin Oriental, Kuala Lumpur. Best regards Martin Schnider General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Just rounded out 4 nights at the Mandarin Oriental in KL and WOW what an experience. Travelling with 2 kids we decided to splash out on our stopover back to Australia and booked a club twin room. As soon as we arrived we got whisked away to a private 24th floor check with unobstructed views of Petronas Towers which was amazing. The room was a city view twin and was a great size for us. Upon entering the room we were pleasantly surprised with a phone call from the Front Office manager Robin who went above and beyond with exceptional customer service. He upgraded us to a one bedroom suite that was double the size of our original room. It was such an unbelievable experience. The hotel staff are all very kind and welcoming. Every day from housekeeping to the lobby concierge, they would all say hello and wish you well. The kids club and hotel pool are fantastic and the kids used both a number of times. Breakfast is 5 star with an unbelievable selection of hot and cold food. I loved my barista made double shot cap every morning. Finally I would like to comment on the executive lounge. Can I say, it is so worth booking a club room. The food in the lounge was restaurant quality and changed every night with something to cater for all tastes. Once again the staff in the lounge went above and beyond to make sure you were well looked after. ‘Zam’ who works in the lounge was the shining light. He always had a smile on his face and always made sure you were comfortable. He led from the front with customer service and is a true asset to the hotel. Our family cannot speak highly enough of this hotel and strongly recommend it when you are considering a nice place to stay in central KL right next to the Petronas towers and KL Central Park. Thanks again Robin, Zam and all the staff for making our staff a truly memorable one.
Read more
Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental Kuala Lumpur, General Manager at Mandarin Oriental, Kuala Lumpur
Responded Jan 30, 2024
Dear troymH4584FF We are ecstatic to receive such positive raves on our hotel and impeccable service. It is awesome that your family had a magnificent stay. Robin, Zam and the team are deeply motivated by your glowing praise as it is our mission to present our guests with an unforgettable experience at Mandarin Oriental, Kuala Lumpur. We look forward to see your family again soon. Best regards Martin Schnider General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
What struck me most was the perfect balance between professionalism and warmth. The hotel manages to maintain its high standards while creating a wonderfully welcoming atmosphere. The rooms are meticulously maintained, and the little thoughtful touches – from the turndown service to the personalized welcome note – made us feel special. The restaurant staff deserve special mention for their outstanding recommendations.
Read more
Date of stay: January 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental Kuala Lumpur, General Manager at Mandarin Oriental, Kuala Lumpur
Responded Dec 4, 2024
Dear 580arjunc It is our pleasure to hear that you found your stay to be an impeccable experience. Your glowing feedback is a testament of what we have to offer our guests. We enjoyed serving you and look forward to welcoming you back for yet another exceptional stay at Mandarin Oriental, Kuala Lumpur. Best regards Martin Schnider General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Mandarin Oriental Kuala Lumpur is known for being one of the more affordable MO locations, and while the lower price is reflected in a slight reduction in offerings compared to higher-priced MO properties, it remains a lovely and relaxing place to spend the Christmas and New Year holidays.
We stayed in a Club Patronas Tower View room, which was beautifully appointed. The bathroom felt a bit outdated, but the double doors gave it a classic charm. However, the shower was a letdown—small, with a low showerhead that required me to bend over, making the space feel even more cramped.
The Club facilities were under renovation, so the lounge was relocated to a suite. Unfortunately, the temporary space wasn’t large enough to accommodate the number of guests, and seating was often unavailable, particularly in the evenings. That said, the lounge offerings were strong. Afternoon tea, while not served on a traditional three-tier tray like at MO Hong Kong, was excellent—the green scones were phenomenal and a highlight, even though we rarely attended. Evening cocktails were enjoyable, but the food selection was limited. Champagne was only available from 5–7 PM, unlike the all-day service in Singapore, but it was high quality and generously poured—better than the stingy service at MO Hong Kong, despite the much higher price of their suites.
Breakfast at both the main restaurant and the club restaurant was just average, but the poolside dining stood out. The Malaysian dishes were exceptional, and even international options like nachos and fries were well-executed and reasonably priced. The recently renovated MO Bar, while small and dimly lit, offered fine drinks, with Bollinger served throughout the property.
Overall, this hotel offers excellent value. The service and club room offerings are comparable to MO Hong Kong, despite being significantly more affordable. While it doesn’t quite reach the high standards of MO Singapore, that’s understandable given the price difference. For what it costs, the Mandarin Oriental Kuala Lumpur delivers a solid and enjoyable luxury experience.
Read more
Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
Room Tip:Always book a club room at Mandarin Oriental.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental Kuala Lumpur, General Manager at Mandarin Oriental, Kuala Lumpur
Responded 4 weeks ago
Dear Kevin22030 I am truly pleased that you were impressed and had a fantastic stay at Mandarin Oriental, Kuala Lumpur. Your wonderful feedback will deeply motivate our colleagues to the highest level. We have also noted your comments on the bathroom and are happy to share that the hotel will undertake upgrade works in the guestroom bathrooms till its completion in 2029. We are also currently in the planning stage to renovate all our Serviced Apartments for completion in 2026. Thank you for such a great review and we look forward to welcoming you back to our luxurious oasis at KLCC. Best wishes for a Happy New Year 2025! Martin Schnider General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We recently stayed at the Mandarin Oriental for two days, and it was a truly unforgettable experience for our family, especially for our 3-year-old daughter, as it was her first-ever hotel stay. From the moment we arrived, the hospitality was impeccable. The staff were so welcoming and friendly that our daughter felt completely at ease, and we, as parents, were deeply touched by the genuine warmth extended to us.
A special thank you to Koenraad from the front desk, who went above and beyond to welcome us and assist us throughout our stay. Your kindness and professionalism made a big difference. Also, a heartfelt shoutout to Hanna from the Lounge at the Park for being incredibly friendly and thoughtful. You made our time there extra special.
We would also like to extend our gratitude to Edward and Mohana from the front desk, as well as all the staff during the breakfast buffet service. Your quick actions and concern when helping us recover a family pendant we lost during breakfast meant the world to us. Thank you for going the extra mile—it showed how much you truly care for your guests.
The smiles from every staff member were so warm and genuine that it made the hotel feel like a home away from home. Our family felt so cared for, and these little moments of kindness left a lasting impression.
One small suggestion: it would be wonderful if the kids' club could be improved. Additionally, providing a small stool in the bathroom would be helpful, so little ones can easily reach the sink to wash their hands and to brush their teeth.
Thank you again, Mandarin Oriental, for making our daughter's first hotel stay so memorable. We will definitely coming back soon hopefully during our daughter’s birthday in February.
Read more
Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental Kuala Lumpur, General Manager at Mandarin Oriental, Kuala Lumpur
Responded Dec 29, 2024
Dear 609elsiel It is awesome to know that your family had an exceptional experience and thank you very much for taking the time to share your fantastic feedback which I look forward to share with Koenraad, Hanna, Edward, Mohana and our team. The pleasure is ours and we have noted your comments on the Kids’ Club for review on improvements. We greatly appreciate your loyal and continuous support towards our hotel and look forward to present your family with many memorable moments at Mandarin Oriental, Kuala Lumpur. Best wishes for a Happy New Year! Martin Schnider General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fabulous stay with access to the Club/Executive Lounge. We've experienced many Club Lounges in KL, but the Mandarin's Club Lounge is still our favourite: it is spacious and beautifully furnished on a high floor with great views of the City and the Twin Towers. The service is good and the food is of a high quality, with the drinks being generously dispensed. The lounge serves breakfast, afternoon tea and evening cocktails (with hot food/snacks). The staff in the Club Lounge were all great, especially Mizah, Rahezam and Razman, who went the extra mile to make our stay a memorable one.
Our suite was also beautifully furnished, with a large separate lounge area. The toiletries in the bathroom are in containers to the wall, but we didn't care for the coconut scent. Housekeeping was of a high standard.
We had a lovely poolside dinner at the Aqua Restaurant, and the hotel arranged a small birthday surprise, which was a nice touch. The poolside restaurant is very relaxing and has a great view of the KL night skyline.
This hotel has a great location, being just opposite the Twin Towers and the Suria KLCC shopping centre. There are several restaurants in the hotel, and although the quality is high, the prices are expensive.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Travelled as a couple
Room Tip:Make reservations when dining at weekends, as the restaurants can get very busy, especially the...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Mandarin Oriental Kuala Lumpur, General Manager at Mandarin Oriental, Kuala Lumpur
Responded Oct 11, 2023
Dear KenAKL Thank you very much for taking the time share your fabulous experience on this occasion. Mizah, Rehazam and Razman are thrilled to receive your special recognition and I am truly delighted that you enjoyed our Club Lounge which is regularly cited for its ambience and superlative service. I greatly appreciate your glowing praise on our suite, housekeeping service, our poolside restaurant service as well as the hotel’s strategic location in the city. It is our pleasure to serve you and we hope your experience on this occasion will bring you back soon. Best regards Martin Schnider General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jakarta, Indonesia36 contributions27 helpful votes
Yes they accept cash deposit, i think it is better than the credit card, as the refund for credit card deposit take longer time. the deposit I paid is around 20% of my total stay cost.
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
C$276 - C$397 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, kuala lumpur hotel kuala lumpur, mandarin kuala lumpur, kuala lumpur mandarin oriental
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
629
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.