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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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6,648 Reviews from our TripAdvisor Community

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Singapore, Singapore
Reviewed yesterday NEW

The room is well designed for family & business traveler. I feel I am back home when I am entering the room. The service from staff is great & warm. The breakfast & room dining food is delicious with many variety.

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Helpful?
Thank wkeelou
wolverhampton UK
Reviewed 2 days ago NEW

OK so just spent 9 nights at Shangri-La KL and had a wonderful stay in a truly fabulous hotel, however things could be better..... The location is spot on imo. 5-10min walk to monorail station which is very cheap (your talking pence each in UK terms). An easy 10-20min walk to KLCC (twin towers) and with-in walking distance to the...

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3Thank nwestwood
Hong Kong
Reviewed 3 days ago NEW

Great hotel, grand and welcoming. Good location is near the monorail, which is very convenient especially avoiding the evening rush hour traffic to Bukit Bintang and Jalan Imbi. It is also within easy walking distance to Suria KLCC and along the way, you will pass by several pubs and restaurants, including an Italian trattoria.

Review collected in partnership with shangri-la.com
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Helpful?
Thank BatmanSuperman
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Kuala Lumpur. We are truly delighted to learn that you have enjoyed your overall stay experience with us. We certainly look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Sydney
Reviewed 3 days ago NEWvia mobile

I wish I could have stayed longer! The Shangri-la KL is everything you'd expect. Comfy bed (even emailed the pillow manufacturer to buy their pillows!), great service, nice bathroom and amazing food. Laundry service was super speedy and nothing shrank. I'll be back!

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Helpful?
Thank Becg146
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us at Shangri-La Hotel, Kuala Lumpur. We are absolutely glad that you were happy with our laundry service. My staff and I certainly look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Adelaide, Australia
Reviewed 3 days ago NEW

Lovely hotel with attentive staff. Great location in the heart of town nearby the tourist spots e.g. Twin Towers, Chinatown. I stayed there four nights and used the executive lounge facility which provided me with breakfast and evening drinks mainly, adding to my pleasant stay. I would really recommend this Hotel to everyone.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Fermo D
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your lovely review of our hotel. It was a pleasure to have you with us and we look forward to welcoming you again. Thank you. Best regards, Manfred Weber, Area General Manager.

Taipei, Taiwan
Reviewed 3 days ago NEW

This is my second time to stay here within the recent 2 years. But I knew this hotel about 30 years ago when my father worked in Malaysia. It's my favorite hotel in Kuala Lumpur. The service is efficient and effective. The food is delicate with good quality. The room and the facilities are all well maintained. Above all, the...

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Helpful?
Thank Julie-taipei
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your kind patronage. We are happy to know that you have thoroughly enjoyed your stay with us. My staff and I certainly look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Paris, France
Reviewed 4 days ago NEW

Shangri La certainly lives up to its reputation. My room was beautifully decorated with all one could need to feel in the lap of luxury....without being ostentatious and perfevtly clean. The staff was friendly and helpful. The two Japanese meals were excellent as was the food in the Lemon Grass2Go. I would have liked to try the actual restaurant which...

Review collected in partnership with shangri-la.com
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Helpful?
Thank 88Paris15
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Kuala Lumpur and for your lovely review of our hotel. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Birmingham
Reviewed 5 days ago NEWvia mobile

Helpful friendly staff. Hotel is very clean. Wide range of choice for breakfast. Location was very convenient. Wide range of facilities In my stay I can't find anything to fault it, it made my stay in KL a wonderful experience.

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Helpful?
Thank LiChilli
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for your wonderful review. We are glad that you found our staff to be very helpful and friendly. We look forward to welcoming you back to the hotel again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Tehran
Reviewed 5 days ago NEW

Our short stay at Shangri-La Kuala Lumpur was so complete to be remembered for so long. The food was excellent, really helpful and kind staff, in a really wonderful place of the city near many visiting sights and shopping malls. Can be ideal for vacations and business.

Review collected in partnership with shangri-la.com
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Helpful?
Thank amirtravels
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your lovely review. We certainly look forward to welcoming you back for another memorable stay in our hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Reviewed 5 days ago NEWvia mobile

One of the best hotels that I have stayed in. From the moment you step into its cool, perfumed lobby it feels like an oasis in the midst of a busy city. I booked a Horizon Club room which is well worth the extra expense. Aside from a larger room - and a bed you can sink into - you...

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Helpful?
Thank itchyfeet2612
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us. We are happy to know that you have thoroughly enjoyed your stay with us. My staff and I certainly look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $149 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Asiatravel.com Holdings, Agoda, Booking.com and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
64 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you would like to spend 2 nights in KL city, it will be good choice which it is value for money.”
 of 5 bubbles wkeelou, 28 Feb 2017 | Read review
“Premier selection suite is a great choice for the privilege of using Horizon Club.”
 of 5 bubbles Julie-taipei, 26 Feb 2017 | Read review
“Joining the Horizon Club allows access to higher floors, very quiet, we upgraded to a suite for not a lot of money.”
 of 5 bubbles IanW847, 24 Feb 2017 | Read review
“Floors higher up for better views.”
 of 5 bubbles LynnSeattle, 23 Feb 2017 | Read review
“higher floor to have view.”
 of 5 bubbles ibrahim-0101, 21 Feb 2017 | Read review
5 of 5