We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Shangri-La Hotel Kuala Lumpur

11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Special Offer
Stay 3, Pay 2
Enter dates for best prices
Check In Check Out
1 room, 2 adults, 0 children
1 room, 2 adults, 0 children
More options
Show Prices
We check up to 200+ sites for the lowest hotel prices
1 room 2 adults 0 children
Show Prices
Close 
  • Menara Kuala Lumpur
    0.3 km
  • 5 star hotel
  • Free Wifi
Reviewed yesterday
Cannot fault
We would like to say a special thank you to Pat in the club... more
{"widget":{"name":"ibex_photo_carousel_streamline","template":"ibex_photo_carousel_streamline__widget","dust":{},"divClasses":"prw_rup prw_ibex_photo_carousel_streamline","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

6,540 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 5,643: English reviews
Perth, Australia
Reviewed yesterday NEW

We would like to say a special thank you to Pat in the club lounge who went above and beyond to solve a personal issue for us during our stay. We cannot fault anything with this hotel everything was perfect.

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank OakfordSmiths
London, United Kingdom
Reviewed yesterday NEWvia mobile

I have stayed here several times over many years and this time didn't disappoint. Great location, lovely room with access to the club lounge for a cocktail and snacks each evening and a fantastic buffet breakfast. Food service at the pool was desperately slow but nothing else to fault. The staff are the stand out reason to stay. Happy, smiling,...

 Report
Helpful?
Thank jayne2164
Quatre Bornes, Africa
Reviewed yesterday NEW

Hotel is clean and well maintained. Rooms are luxurious and food was excellent. Service was one of the best you would get in the world. Location is perfect - in the centre of Kuala Lumpur and close to main shopping malls.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Shailesh B
Salisbury, United Kingdom
Reviewed yesterday NEW

We thoroughly recommend this hotel as a wonderful place to stay in Kuala Lumpur. The staff were extremely professional, courteous and very pleasant. Nothing was any trouble to them. The facilities were extensive, the rooms very clean and comfortable. All possible amenities were provided in the room. It made a very nice change to stay in a hotel that was...

Review collected in partnership with shangri-la.com
 Report
Helpful?
Thank wag2017
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur. We are pleased that you were happy with our staff and the room. My team and I look forward to welcoming you back in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Reviewed 2 days ago NEWvia mobile

We arrived at this hotel from penang and check in was pleasant and efficient. We were offered upgrade for use of club lounge at a small charge and were so glad we did..the rooms are tasteful clean and opulent..we had a lovely night view of the kl tower.we used club lounge for breakfast as well as evening canapés and service...

 Report
Helpful?
Thank Malcolm R
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review. We are truly delighted to learn that you have enjoyed your overall stay experience with us. We certainly look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Reviewed 2 days ago NEW

HI. im so excited for my first time. So nice mr mohamed serve me for my checkin. really helpful and explain because this is my 1stime and also miss jane my checkout :) the room so big, so nice, the bathroom have a tab have a 6 different of fruit they give. 100% satisfied. i have order some food for...

 Report
Helpful?
Thank Nor A
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your commendation on our colleagues’ attentive service. Our colleagues would be deeply motivated by your positive feedback. We certainly look forward to welcoming you back for another memorable stay. Thank you. Best regards, Manfred Weber, Area General Manager.

Christchurch, New Zealand
Reviewed 3 days ago NEWvia mobile

This really is a fantastic hotel we stayed here for ten nights with four children. The only criticism o would have is the breakfast buffet got boring after 10 days but the food was nice and fresh and everything else about the hotel is first class especially the lovely staff.

 Report
Helpful?
Thank Ian W
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us at Shangri-La Hotel, Kuala Lumpur. It was a pleasure to have been of service to you and all of us certainly look forward to your return to our hotel for another fantastic stay in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Moshi, Tanzania
Reviewed 3 days ago NEWvia mobile

We stayed at the suite and our whole experience at Shangri la was exceptional. The service, friendly staff, the food (especially the breakfast) Our room was beautiful, the hotel thought of everything. The welcome fruit basket, the yummy chocolate, Nespresso coffee, plenty of water, the l'occtaine products, the stationary, the bath salts, the bathrobes, the mouthwash and more. All the...

 Report
Helpful?
1Thank MariaChauh
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review of our hotel. We greatly appreciate your commendation on our colleagues’ attentive service. We look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Parma, Italy
Reviewed 4 days ago NEW

Of course a great hotel with a great general atmosphere... unfortunately in the last year both Chinese and Japanese restaurant have changed. Japanese, wich was one of the best in town, has now an "asiatic" buffet with a very poor level of clients, so may families and noise for the whole dinner...

 Report
Helpful?
Thank MrCaruccio
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Kuala Lumpur. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Malaysia
Reviewed 4 days ago NEW

We stayed there for 3D2N. It was very fantastic and enjoyed. Staffs are helpful and friendly. The room was clean and nice. The bed was very comfortable. There are many choices of breakfast and divided into two section. The food was very nice. We enjoyed our stay there.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Leong Y
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your lovely review of our hotel. We are glad that you found our staff to be very helpful and friendly. We look forward to welcoming you back for another luxurious stay in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

3,545 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3138)
Viewed
View from Room (166)
Viewed
Room/Suite (615)
Viewed
Bathroom (165)
Viewed
Dining (329)
Viewed
Hotel & Grounds (642)
Viewed
Pool/Beach Area (131)
Viewed
Family/Play Areas (12)
Viewed
Business Centre/Function Rooms (9)
Viewed
2:53
Videos (1)
Viewed
Other (1068)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (363)
Viewed
Adults Pool (15)
Viewed
Amenities (65)
Viewed
Children's Pool (4)
Viewed
Deluxe Room (31)
Viewed
Executive Suite (42)
Viewed
Horizon Club Executive Room (27)
Viewed
Premier Selection Suite (61)
Viewed
Dining (76)
Viewed
The Hotel (42)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (44)
Viewed
Hotel & Grounds (13)
Viewed
Dining (11)
Viewed
Room/Suite (5)
Viewed
Pool/Beach Area (1)
Viewed
View from Room (1)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Kuala Lumpur hotels
0.7 km away
Mandarin Oriental, Kuala Lumpur
0.9 km away
Traders Hotel, Kuala Lumpur
Traders Hotel, Kuala Lumpur
#8 of 338 in Kuala Lumpur
9,185 reviews
1.2 km away
Grand Hyatt Kuala Lumpur
Grand Hyatt Kuala Lumpur
#2 of 338 in Kuala Lumpur
2,206 reviews
Show Prices
Show Prices
Show Prices
1.3 km away
The Ritz-Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur
#7 of 338 in Kuala Lumpur
431 reviews
2.3 km away
The Majestic Hotel Kuala Lumpur
1.4 km away
InterContinental Kuala Lumpur
InterContinental Kuala Lumpur
#10 of 338 in Kuala Lumpur
2,308 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $148 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Shangri-La Hotels and Resorts, Expedia, TripOnline SA, Agoda, Asiatravel.com Holdings, Travelocity and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
60 questions
Ask a question

See all questions (60)

Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“quiter floor, so privacy, the lift can use for those have access card only. (deluxe room)”
 of 5 bubbles , 22 Jan 2017 | Read review
“request high floor and menara tower view for good cityline views without feeling too crowded in”
  • Lounge in premier selection Suite
  • massive shower with 2 shower heads in premier selection suite
  • Plenty of room in Premier Selection Suite Lounge even with a roll away bed added
  • view by day premier selection suite
  • Double vanity and storage in premier selection suite
  • bath in premier selection suite
  • Bedroom area of Premier selection Suite
  • 3rd tv in the bathroom of premier selection suite - looking into bedroom
 of 5 bubbles T7311IXlisam, 20 Jan 2017 | Read review
“High room best views.”
 of 5 bubbles Holli19, 18 Jan 2017 | Read review
“Ask if they have a deal to upgrade to the Horizon level.”
 of 5 bubbles KingarthurCambridge, 17 Jan 2017 | Read review
“Central and good for walking around and close to sight seeing. We had a club suite and it was lovely”
 of 5 bubbles Catsshortie, 17 Jan 2017 | Read review
5 of 5