We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Shangri-La Hotel Kuala Lumpur

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Shangri-La Hotel Kuala Lumpur
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

6,524 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 5,631: English reviews
Staffordshire Uk
Reviewed 2 days ago NEW

We stayed here on a stop over to Lankawi for 3 nights and it was excellent from start to finish.I upgraded to the the Horizon Suite which is well worth it,beautiful room with the extras of being able to use there bar for the complimentary cocktails and canapes.The staff are very welcoming in all departments.The hotel is central for bars...

 Report
Helpful?
Thank Holli19
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review and for choosing to stay with us. We are happy to know that you have thoroughly enjoyed your stay with us. All of us look forward to your return soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Sweden
Reviewed 2 days ago NEW

We were staying just one night there but it was amazing experience! As we were celebrating out anniversary we had a lot of surprises from the hotel - flowers, tasty cake ;) All looks shiny!!! Modern! Small pound with fishes! Breakfast is perfect with good selection of food!! Location is central, very close to Petrona Twin Towers, just 10-15 minutes...

 Report
Helpful?
1Thank Nati_Nati_Nati
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your anniversary. We are pleased to learn that you were happy with the overall stay experience with us. All of us look forward to welcoming you back for many more joyous occasions. Thank you. Best regards, Manfred Weber, Area General Manager.

Adelaide
Reviewed 3 days ago NEWvia mobile

The Shangri-La is a true 5-star hotel - the location is great and the rooms were well appointed. We had a corner room which had a nice view, however was a bit small for a couple. Thankfully we were staying overnight so it didn't concern us too much. They have a laundry deal going where it's paid by the bag,...

 Report
Helpful?
Thank Sean S
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for your review of our hotel. My staff and I certainly look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Cambridge
Reviewed 3 days ago NEW

We first stayed here on on way to Australia in 2007 and were very impressed and hence it was our first choice for our 2016 OZ trip. After we booked they wrote to say that the main restaurant was being refurbished and temporary dining facilities had been installed. These in no way compared with the original and were more like...

 Report
Helpful?
1Thank KingarthurCambridge
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us at Shangri-La Hotel, Kuala Lumpur. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Dumfries, United Kingdom
Reviewed 3 days ago NEWvia mobile

Stayed here for 4 nights in September, Ina horizon club room. Check in was smooth and efficient. Staff were very friendly, and helpful with information on the city. Also they were first class in chasing up my lost luggage which was great. The breakfast served was an exceptional with some local delicacies, and a great atmosphere with the usual amenities....

 Report
Helpful?
1Thank jocktamson007
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your trip to Malaysia. We are happy that you found our staff to be very friendly and helpful. We look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Greater London, United Kingdom
Reviewed 3 days ago NEW

We stayed for 4 days in a suite and it was a lovely room. Separate bedroom. The club room was nice and the service excellent. The hotel is well placed and excellent value for money. The staff are lovely, kind and considerate. The pool area although small is nice and the staff give a large jug of cooled fruit water,...

 Report
Helpful?
1Thank Catsshortie
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review. We are glad to learn that you were impressed with our service. Your compliments will certainly spur us on to provide the very best for our guests. We look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Norfolk, United Kingdom
Reviewed 3 days ago NEW

Had a horizon suite room well worth the little extra money room was very well laid out lots of little extras horizon club was excellent breakfast was brilliant afternoon tea just like home free nibbles and drinks all named brands staff very professional 10 out of 10

 Report
Helpful?
Thank Gun55
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us. We are delighted to learn that you were happy with the breakfast served in Horizon Club. All of us look forward to your return to Shangri-La Hotel, Kuala Lumpur. Thank you. Best regards, Manfred Weber, Area General Manager.

Ipswich, United Kingdom
Reviewed 3 days ago NEWvia mobile

Lovely hotel. Good location. Really friendly and helpful staff. Upgrade to a club room. The canapés and free drinks are worth it alone! The breakfast has the best selection I've ever had. Thoroughly recommend.

 Report
Helpful?
Thank Cjfh
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Many thanks for your lovely review. My staff and I certainly look forward to your return to our hotel in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

montreal
Reviewed 3 days ago NEW

Positive: Service is excellent from front desk, maid service and bell boy. Always greet you with a smile. The room is very clean. Beautiful swimming area. Very good gym. The room price is reasonable. Negative: The food at the breakfast buffet is just so so. Upgrade some furniture will be nice.

 Report
Helpful?
Thank mary168
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your trip to Malaysia. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

england
Reviewed 4 days ago NEWvia mobile

We cannot fault this hotel . The location is excellent and the complimentary shuttle service a boon in the heat. The breakfast was amazing, every cuisine in the world I think. The service was so efficient too. We only ate in Arthur's bar but the food was very good . If you can get a table by the window to...

 Report
Helpful?
Thank joypam10
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you so much for your fabulous review of our hotel. We certainly look forward to welcoming you back again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

3,511 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (3104)
Viewed
Hotel & Grounds (638)
Viewed
View from Room (161)
Viewed
Room/Suite (609)
Viewed
Dining (328)
Viewed
Bathroom (161)
Viewed
Pool/Beach Area (131)
Viewed
Family/Play Areas (12)
Viewed
Business Centre/Function Rooms (9)
Viewed
2:53
Videos (1)
Viewed
Other (1054)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (363)
Viewed
Adults Pool (15)
Viewed
Amenities (65)
Viewed
Children's Pool (4)
Viewed
Deluxe Room (31)
Viewed
Executive Suite (42)
Viewed
Horizon Club Executive Room (27)
Viewed
Premier Selection Suite (61)
Viewed
Dining (76)
Viewed
The Hotel (42)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (44)
Viewed
Hotel & Grounds (13)
Viewed
Dining (11)
Viewed
Room/Suite (5)
Viewed
Pool/Beach Area (1)
Viewed
View from Room (1)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Kuala Lumpur hotels
0.7 km away
Mandarin Oriental, Kuala Lumpur
0.9 km away
Traders Hotel, Kuala Lumpur
Traders Hotel, Kuala Lumpur
#8 of 338 in Kuala Lumpur
9,176 reviews
1.2 km away
Grand Hyatt Kuala Lumpur
Grand Hyatt Kuala Lumpur
#2 of 338 in Kuala Lumpur
2,196 reviews
Show Prices
Show Prices
Show Prices
1.3 km away
The Ritz-Carlton, Kuala Lumpur
The Ritz-Carlton, Kuala Lumpur
#7 of 338 in Kuala Lumpur
428 reviews
2.3 km away
The Majestic Hotel Kuala Lumpur
1.4 km away
InterContinental Kuala Lumpur
InterContinental Kuala Lumpur
#11 of 338 in Kuala Lumpur
2,303 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $142 - $206 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Booking.com, Travelocity, Asiatravel.com Holdings, Expedia, Agoda, TripOnline SA and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
59 questions
Ask a question

See all questions (59)

Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High room best views.”
 of 5 bubbles Holli19, 18 Jan 2017 | Read review
“Ask if they have a deal to upgrade to the Horizon level.”
 of 5 bubbles KingarthurCambridge, 17 Jan 2017 | Read review
“Central and good for walking around and close to sight seeing. We had a club suite and it was lovely”
 of 5 bubbles Catsshortie, 17 Jan 2017 | Read review
“Higher rooms have a better view”
 of 5 bubbles Gun55, 17 Jan 2017 | Read review
“Suites are good value and are on the higher floors - helpful in keeping the traffic noise out.”
 of 5 bubbles Delamitri68, 15 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay