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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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6,636 Reviews from our TripAdvisor Community

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Showing 5,723: English reviews
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Seattle, Washington
Reviewed yesterday NEW

We are consistently amazed by the high standards that the Shangri-La Hotels are able to maintain in their widely scattered hotel system. The KL hotel is no exception and it was a true pleasure to stay here. The rooms are spacious and beautifully furnished and the service is outstanding while keeping prices very fair and reasonable. The public bar area...

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Helpful?
Thank LynnSeattle
Sydney, Australia
Reviewed yesterday NEW

We had one night at the Shangri-La at the beginning of our honeymoon and from start to finish was an absolute pleasure! We were greeted by the staff as soon as we stepped out of the transfer from the airport very courteously and professionally, they promptly arranged for our bags to be taken to our room and we had the...

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Helpful?
Thank nichollsanddimes
Brisbane, Australia
Reviewed 2 days ago NEW

Well Where do I start. WOW WOW WOW From the moment we pulled up to the hotel we were greeted by the most BEAUTIFUL STAFF .They even walked you in to the check in counter and They said We hope you enjoy your stay. The young gentleman who checked us in was wonderful and when that was all done he...

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Helpful?
Thank rjallen7
Inverness, United Kingdom
Reviewed 2 days ago NEW

Hotel 5 minute walk from Petronas towers KL tower and KLCC malls with a range of Restaurants bars and nightclubs along the way. KL hop on hop off bus stop across the road. We booked Horizon club rooms which gives access to the club with complimentary soft drinks all day afternoon tea cocktails and canopies in the evening check in...

Review collected in partnership with this hotel
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Helpful?
2Thank jillalyson
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review of our hotel. We are glad that you found our staff to be very helpful, polite and courteous. We look forward to welcoming you back to the hotel again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Monmouth Beach, New Jersey
Reviewed 2 days ago NEW

Excellent staff. Very service oriented. Immaculate facility. Good location near some tourist venues. Wonderful lobby bar with good listening live music. Clean rioms and fresh fruit everyday. Xxxxxxxxxxxxxxxxxxxxxxxxxxxx

Review collected in partnership with this hotel
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Helpful?
Thank samkl2016
London, United Kingdom
Reviewed 2 days ago NEW

Went on February half term holiday with my partner for three nights. The services is immaculate, the staff are very friendly and supportive. They also given us some local knowledge for sightseeing. Their minicab service is also good. Breakfast buffet was spot on. The room is clean and tidy, and room service is prompt. The fitness centre is really good,...

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Helpful?
1Thank Sazzad M
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur during your recent trip. We are delighted that you enjoyed our hotel facilities and services. We certainly look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Mahebourg
Reviewed 3 days ago NEW

This hotel is amazing, very well situated in Kl near the petronas twin tower. Our room was large and functional. on our arrival we have free breakfast as we arrive early in the morning and then we got the room so we can have a rest that was very convenient. The staff is friendly and helpful. Breakfast was amazing with...

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Helpful?
1Thank ibrahim-0101
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us at Shangri-La Hotel, Kuala Lumpur. We are glad to learn that you were happy with the variety of food served for breakfast and dinner buffet. My staff and I look forward to your return soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Amsterdam, The Netherlands
Reviewed 3 days ago NEWvia mobile

Spacious luxurious room, friendly capable staff, amazing looking lobby, great food. What is there not to like about this hotel. Its central location close to Petronas, Pavillion mall and proximity to a monorail station is a great plus. The food served in the lobby area and Shang Palace was excellent. Very useful was the map that the hotel provided of...

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Helpful?
1Thank Francis H
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us. We are happy to learn that you have enjoyed your overall stay experience with us. We certainly look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Cambridge, United Kingdom
Reviewed 3 days ago NEW

Wish we could have stayed longer as the staff and hotel is first class. We were offered an early morning call plus breakfast in our room as we had an early flight and we were stunned at how much was provided and how well it was presented. Though we didn't use the pool it was a lovely area. Would definitely...

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Helpful?
1Thank Susie050211
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review. We are delighted to learn that you were happy with our staff. My team and I look forward to welcoming you back in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Doha, Qatar
Reviewed 3 days ago NEW

It was Fantastic Staff, Hotel room , the Food the location everything exceed my expectation always the staff ready to assist the guest very professional , cheerful all the time. the Food was sooo tasty the staff in the restaurant standing on your back to help . Simply the Best ever

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Helpful?
1Thank sandra C
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us. We are glad that you found our staff to be very professional and cheerful all the time. We look forward to welcoming you back to the hotel again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $150 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Hotels.com, Agoda, Booking.com, Asiatravel.com Holdings and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
63 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floors higher up for better views.”
 of 5 bubbles LynnSeattle, 23 Feb 2017 | Read review
“higher floor to have view.”
 of 5 bubbles ibrahim-0101, 21 Feb 2017 | Read review
“every room is the best”
 of 5 bubbles 262weny, 20 Feb 2017 | Read review
“Executive rooms are well worth the upgrade cost.”
 of 5 bubbles PadleyLinds, 17 Feb 2017 | Read review
“Choose Higher Floor”
 of 5 bubbles PrashanthSreenivas, 13 Feb 2017 | Read review
5 of 5