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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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6,636 Reviews from our TripAdvisor Community

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Showing 5,723: English reviews
Subang Jaya, Malaysia
Reviewed 9 December 2014

I stayed at the Executive suite room and was entitled to use the facilities of the Executive lounge. All the staff at the lounge were welcoming, greeting me by my name. Man, this feels like coming home!! Great staff, excellent service and best selection of food. The shuttle service to the main shopping malls are perfectly timed too

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Helpful?
Thank Shirley S
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. Thank you for your 5-star review of our hotel and our staff. I am so glad to learn that they have made you feel like coming home when you checked in. It was a pleasure for us to be of service to you....

Sydney, Australia
Reviewed 9 December 2014

Stayed 5 nights at Shangri-La hotel Kuala Lumpur in November. Hotel staff check in Service is very professional, courteous, polite and efficient. Was checked in, in my room. Hotel is very popular with holiday and business travellers, as it's very well located to KLCC twin towers and shopping centre (10 min walk). 20min walk or free shuttle to Bukit Bintang...

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Helpful?
Thank Chucky8
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. I am glad that you have found your stay here to be most satisfactory. Thank you for your kind compliments regarding our service and our restaurants. It was a pleasure being of service to you and we look forward to welcoming you back...

Reviewed 9 December 2014

Pretty hard to fault this hotel. Location is good - just near all the best of the shopping. The rooms are nice without being amazing; perhaps in need of an update. Service is far superior to anything else I have experienced from other hotels in KL. Really seems to have the polish that is often lacking in hotels in this...

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Helpful?
Thank Zhangram
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. I am happy to learn that you were very satisfied with the services offered and thank you for rating us as the highest quality hotel. It was indeed a pleasure being of service to you and we look forward to welcoming you back...

Singapore, Singapore
Reviewed 9 December 2014

I stayed at the executive suite room but it was just OK. I ve stayed at Shang ri la everywhere so far but it was just about average. The communication among staff wasnt that great and a lot of requests not done immediately. However it s one of the best I ve seen at KL. Overall service level of KL...

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Helpful?
1Thank QualityMattersMost
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us during your recent trip to Kuala Lumpur. I have taken note of your comments regarding our staff. I do hope that you will accord us another opportunity to prove our services to you again soon. Thank you . Manfred Weber, General Manager.

Batavia
Reviewed 9 December 2014

Spent a week here during a business meeting. Lovely hotel. Great restaurants on site. Attentive stafff. My only downside was that my room was near the elevators and I could hear them going up and down.

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Helpful?
Thank kt4646
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us during your recent trip to Kuala Lumpur. Thank you too for such a wonderful review of our hotel and our services. I am glad to learn that you were very happy with our Horizon Club facilities and have enjoyed our restaurants as well. Our congratulations on your 30th wedding anniversary and we...

Reviewed 9 December 2014 via mobile

Well,the lobby fresh air already tell me that it will be a great night staying at this hotel... Excellent service from the check in, Great place to chill at their horizon club Extensive breakfast at Lemon Garden Everything just seem to be perfect for me Cheerss!!

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Helpful?
Thank Mohd Hafiz Z
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. I am glad to learn that you have enjoyed your stay here with us. Thank you for your compliment on our excellent service and our signature air freshener. We certainly look forward to being of service to you again soon. Best regards, Manfred...

Manchester, United Kingdom
Reviewed 8 December 2014

Another great Shangri-La hotel. Good sized room with everything you could need. Very comfortable bed. The location is perfect, within walking distance of the Petronas Towers and the nightlife, restaurants etc. Excellent staff, cannot fault this hotel and would not hesitate to stay here again or recommend to others. Well done and thank you.

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Helpful?
1Thank JWM49
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us during your recent trip to Kuala Lumpur. I am glad to learn that you have found our beds to be comfortable and our staff to be excellent. Thank you for your compliments and we look forward to being of service to you soon. Best regards, Manfred Weber, General Manager.

Melbourne, Australia
Reviewed 8 December 2014

This is a lovely hotel. Excellent location, near the monorail and subway stations, walking distance to Petronas Towers and several shopping malls. The rooms are lovely, well laid out and maintained. Beds are very comfortable and pillows are great. Breakfast had a great range of food to cater to all tastes. We particularly appreciated the healthy western options - multigrain...

Review collected in partnership with shangri-la.com
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Helpful?
Thank M B
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us during your recent trip to Kuala Lumpur. I am happy to note that you have enjoyed your stay with us and thank you for the nice review of our hotel. Your comment regarding the smoking issue in the lobby lounge has been noted by us and improved. In the meantime, my team...

Abu Dhabi, United Arab Emirates
Reviewed 7 December 2014

i recommend everyone to stay in this hotel for the perfect experience we had when we stayed in this Hotel,considering that i had an infant with me but they were so helpful. knowledgeable stuff.perfect room service.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Ardziv M
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for choosing to stay with us during your recent trip to Kuala Lumpur and thank you for the nice review of our hotel expressing your perfect experience with us. It was a pleasure being of service to you and your family. We look forward to welcoming you back to the hotel soon. Best regards, Manfred Weber,...

London, United Kingdom
Reviewed 7 December 2014

Excellent location in the centre of the Trianlge, good to walk to all the places of interest or hop on the GoKL free bus. Excellent hotel-amenities, food and drinks. Well worth booking the Horizon Club-perfect place to work on the laptop and relax at the same time. We upgraded to a suite on arrival-our room was not ready as we...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Branka H H
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us during your recent trip to Kuala Lumpur. I am happy to learn that you have enjoyed your stay with us, especially on our Horizon Club floor. It was a pleasure being of service to you and we look forward to being of service to you again soon. Best regards, Manfred Weber, General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $149 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Shangri-La Hotels and Resorts, Asiatravel.com Holdings, Agoda, Booking.com and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travellers.
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floors higher up for better views.”
 of 5 bubbles LynnSeattle, 23 Feb 2017 | Read review
“higher floor to have view.”
 of 5 bubbles ibrahim-0101, 21 Feb 2017 | Read review
“every room is the best”
 of 5 bubbles 262weny, 20 Feb 2017 | Read review
“Executive rooms are well worth the upgrade cost.”
 of 5 bubbles PadleyLinds, 17 Feb 2017 | Read review
“Choose Higher Floor”
 of 5 bubbles PrashanthSreenivas, 13 Feb 2017 | Read review
5 of 5