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Shangri-La Hotel Kuala Lumpur

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Traveller (4092)
Room & Suite (1316)
Dining (485)
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Overview
  • Excellent74%
  • Very good19%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“horizon club”(951 reviews)
“lemon garden”(259 reviews)
“arthur's bar”(87 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
5 Star Hotel
All hotel details
Additional information
Offers from Shangri-La Hotel Kuala Lumpur
Offers & Announcements: Every Third Night Free!
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Offers from Shangri-La Hotel Kuala Lumpur
Offers & Announcements: Every Third Night Free!
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Rooms
Jun. 3Jun. 4
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (7,561)
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Traveller rating
4,836
1,220
318
76
55
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4,836
1,220
318
76
55
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All reviewshorizon clublemon gardenarthur's barpetronas towerschocolate fountainlobby loungeour honeymoonupgraded to a suitefantastic hotelbreakfast buffetpool area isfive star hotelclub rooman upgrademonorail stationlate checkbukit bintang
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2,191 - 2,195 of 6,505 reviews
Reviewed August 19, 2015 via mobile

But, not quite a 4. Stayed in a few places in KL, and once you begin paying these sorts of prices you become more more critical. If this is THE ONLY hotel you will stay in whilst here, I'm sure you will love it. The...More

Thank James M
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded August 24, 2015

Dear Guest, Thank you for choosing to stay with us. We have taken note of your comment and look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, General Manager.

Reviewed August 19, 2015

Wonderful hotel. Since arrival you feel the kindness of all staff. The unique Shangri-La's fragance is absolut unforgettable and all over the places. Everybody is too kind and love when they call me by my name after 2nd day! Never forget and want to come...More

Thank ARizoOne
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded August 23, 2015

Dear Guest, Thank you for staying with us during your trip to Malaysia. We are pleased to learn from your review that you have enjoyed your stay with us. My staff and I certainly look forward to welcoming you back to the hotel soon. Thank...More

Reviewed August 19, 2015

One of the best luxurious hotels I've ever stayed in and I have been to many. Was in KL for work for a week and stayed at shangri la. The double room was magnificent had everything you could wish for including a tv in the...More

Thank walter f
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded August 23, 2015

Dear Guest, Thank you for choosing to stay with us and for your beautiful review of our hotel. It is wonderful to learn that you have enjoyed your stay with us. Most of all, I would like to thank you for your compliments on our...More

Reviewed August 19, 2015

We stayed for 3 nights in the Horizon Club and were upgraded to a suite. This was very comfortable with a kitchen area, lounge, bedroom, wardrobe corridor and a bathroom. The staff everywhere were very friendly and courteous and we were made to feel very...More

Thank Q6495UIdavid
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded August 20, 2015

Dear Guest, Thank you for choosing to stay with us during your visit to Kuala Lumpur. It is wonderful to learn that you have enjoyed your stay with us. We are absolutely happy to have been of service to you. My team and I certainly...More

Reviewed August 19, 2015

The Hotel is at a very central location. An easy walk to the Petronas Towers mall, dinning, and business center. The breakfast buffet was very good, worth taking. The gym was good with new equipment which was all working.More

Thank IAM576
Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded August 20, 2015

Dear Guest, Thank you for staying at Shangri-La Hotel, Kuala Lumpur. We are delighted to learn that you have enjoyed your stay with us. It was indeed a pleasure to have been of service to you. All of us look forward to welcoming you back...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Spa
Free Parking
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Free Parking
Shuttle Bus Service
Laundry Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Spa
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$119 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$119 - US$182 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
Room types
Non-Smoking Rooms, Suites, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveller (4092)
Room & Suite (1316)
Dining (485)
Pool & Beach (189)
Amenities (65)
Business Centre & Event Rooms (14)
Family and Play Areas (12)
Questions & Answers
Ask a question
tickledpig
April 19, 2018|
AnswerShow all 8 answers
Response from Linda C | Reviewed this property |
We was there in March and April and we only saw a couple of very well behaved children but I think the staff would address the situation if there was a problem. I would not let this put you off the lounge is great, what we... More
1
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ali j
February 28, 2018|
AnswerShow all 5 answers
Response from Thompson M | Reviewed this property |
Contact them i am sure they would yes there level of customer service was awesome
0
Votes
Watee T
February 26, 2018|
Answer
Response from Olive M | Reviewed this property |
I think you need to go to Shangri-La website.
0
Votes
Room Tips
"As high as possible."
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"Gym is actually open 24/7,"
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"Go for a Horizon Club Room"
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"The rooms to avoid are the *030 and *001 (attached floor plan) as they have less privelged views (premier..."
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