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The Ritz-Carlton, Kuala Lumpur

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The Ritz-Carlton, Kuala Lumpur
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584 Reviews from our TripAdvisor Community

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Showing 504: English reviews
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Melbourne, Australia
Reviewed yesterday NEW

100% Perfection - amazing and magical. Wonderful experience. The staff could not of done anything more to make our stay any better . Was made to feel like royalty even if it was only for three days!!!!

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank samanthawZ9915SM
London, United Kingdom
Reviewed 2 days ago NEW

For me, the Ritz Carlton is one of those 5-star hotels that is operating on a warehouse scale and to some extent trading on their name rather than reality. It's location is okay, not amazing but pretty convenient for the big shopping venues. We are not the kind of people who always stay in suites but in the past we've...

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2Thank Penny T
Jakarta, Indonesia
Reviewed 2 days ago NEWvia mobile

Was here last week as a part of the team accompanying a VIP. Book the Suite Room for the VIP. 1. The mini bar of the suite room was empty, this is a suite room at the Ritz Carlton that we're talking about, yet not even a bottle of water was insight. 2. Room service was ridiculuously slow. We were...

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2Thank YogaTheExplorer
Reviewed 2 days ago NEW

Staying at Ritz Charlton KL on 22/4 till 24/4. Getting a deluxe executive club room i.e. Room no 1307. No issue on the room nor the butler services. My main concern is that I was charge with a breakfast fee by not having my breakfast at the club lounge. Normally at other 5 star hotel, I was allowed to have...

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3Thank Redzuan R
Reviewed 3 days ago NEW

I am always impressed with the services provided by Ritz Carlton Hotels. The great attention to details by the staffs in Kuala Lumpur is impressive. Would like to shout out a big thank you to the Mr. Eric Tea (GM), Boi (Butler) and Kam Yee (Front Office AM) for accommodating my last minute requests and room bookings. No matter how...

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1Thank Pei Wen W
Reviewed 3 days ago NEW

We stayed recently at Ritz-Carlton Apartment in KL and the two bedroom apartment was "excellent home away from home". Facility was great with spacious/luxurious rooms including the kitchen. Hotel was walking distance to Pavillion Mall as well as all the great eating and shopping areas in Bukhit Bintang KL. Staff were courteous and the breakfast was great. Considering the quality...

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank pankyesh
Beijing, China
Reviewed 4 days ago NEW

It's a nice hotel,very good location with many big shopping malls, the staff are very friendly and polite, the room are very clean and the breakfast are very good. the bellman service are excellent.very comfortable stay.

Review collected in partnership with The Ritz-Carlton Hotel Company
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Thank zhaobings
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Zhaobings, Thank you for taking the time to write this wonderful review about our hotel. We are glad you thoroughly enjoyed your stay with us. Your support means so much and I will most certainly share your kind compliments with our Ladies and Gentlemen, who provided you with excellent service. The team and myself look very much forward to...

Phuket, Thailand
Reviewed 5 days ago NEW

Location: The hotel is located right in the city center, just a couple of minutes from the main shopping area, directly connected to Starhill Gallery and the main shopping mall -Pavilion is only across the road. Perfect location for business, shopping and exploring the city. Hotel & Rooms: Hotel is currently under renovation of the main entrance, so side entrance...

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Thank Lipany
Melbourne, Victoria, Australia
Reviewed 6 days ago NEW

My boyfriend and I stayed here for 4 nights last week, the location of the hotel is great, close to all the major attractions. The live band that they had on in the lobby and the library every day was amazing, they were super friendly and played really well - a great touch to our afternoon tea and evening drinks....

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Thank FM0302
Melbourne, Australia
Reviewed 6 days ago NEW

Had a 2 bedroom apartment and the kids loved it we did also.... it was the best clean and plenty of room , will stay there again in future. I do recommend the Ritz-Carlton to familys and the location is great .

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank antoniorM5314VG
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear antoniorM5314VG, Thank you for sharing such a positive review of The Ritz-Carlton, Kuala Lumpur! We are truly honored by your compliments and are furthermore delighted to read that you found the rooms to your liking. Once again, thank you for your continuous support. The team and I look forward to warmly welcoming you home for more positive Ritz-Carlton memories...

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Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Ensconced within this new and stylish 364-room all-butler hotel is a contemporary urban retreat with a legacy spanning 18 illustrious years. A landmark in the vibrant Golden Triangle of Malaysia's capital city, the hotel is recognized as one of the top five butler hotels in the world by The Independent. It continues its legacy of service excellence, uncompromising quality with access to a range of bespoke services crafted with our guests in mind. Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city's Golden Triangle, the hotel has long commanded an enviable address. The refreshed hotel is comprised of 364 elegant rooms and suites, restaurants, spa and public spaces. The Ritz-Carlton, Kuala Lumpur butlers are the very personification of service excellence and attention to detail for which the hotel is world-renowned. From unpacking and packing, shoe shine and car transfers,to organizing the perfect itinerary for shopping, dining, and entertainment, these highly trained butlers add an integral edge to an unforgettable stay. ... more   less 

Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $190 - $574 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Number of rooms: 365
Reservation Options:
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Hotel Style:
#5 Spa Hotel in Kuala Lumpur
#9 Luxury Hotel in Kuala Lumpur
#9 Romantic Hotel in Kuala Lumpur
#12 Business Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Kuala Lumpur staff and other travellers.
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Questions? Get answers from The Ritz-Carlton, Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Below average club room. Slow free internet facility.”
920redzuanr, 25 Apr 2017 | Read review
“If you can get a suite, go for it. Roomy with walk in closet, large bathroom and great separate living area with expresso machine.”
lisaannettes, 11 Apr 2017 | Read review
“Great location and good service”
afifi, 10 Apr 2017 | Read review
“Higher floors provide better views”
526thit, 10 Apr 2017 | Read review
“If possible avoid the construction side”
jayw588, 4 Apr 2017 | Read review
5 of 5