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The Ritz-Carlton, Kuala Lumpur

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The Ritz-Carlton, Kuala Lumpur
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529 Reviews from our TripAdvisor Community

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Singapore, Singapore
Reviewed yesterday NEW

I travel to KL a few times a year on business and this is my first stay after the renovation and also the first time bringing my family to Ritz-Carlton KL. The service received from the get go at the lobby was befitting a 5-star hotel. Was attended by Rolando who greeted with a warm welcome and confirmed my reservation....

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
Thank W7651FGmohamedn
Hong Kong, China
Reviewed 2 days ago NEW

We recently hosted a luncheon at The Ritz Carlton Kuala Lumpur. The operation and event teams have been superb – very efficient, detailed orientated and accommodating with all the last minute requests and constant changes with the guests list and different main courses. I would like to say a big “Thank you” to the members of the team whom I...

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Thank CSeeker
Greater London, United Kingdom
Reviewed 3 days ago NEW

As expected 5* luxury hotel, from our check in to check out the staff wore extremely helpful and pleasant. As this was a surprise birthday treat to my wife Ritz made it special. Breakfast was nice and wow the layout of the hotel was on point.

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Thank ahoque786
Reviewed 4 days ago NEW

Visited this hotel last month and what a fantastic experience. The room was lovely, large and classic as you would expect from Ritz-Carlton. All staff are extremely friendly as was everyone we met in KL. Breakfast was absolutely fantastic. One of the best breakfasts I have ever experienced anywhere in the world, having stayed in many 5* hotels. The location...

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Thank CheltenhamDL
Somerset West
Reviewed 4 days ago NEW

Stayed 3 nights at the RC KL and everything was excellent. Check in was quick and efficient and we arrived early but we were still able to use the Club Room and it wasn't long before we were told our room was ready. We had booked a one bedroom suite and it was fabulous. The bathroom was superb and the...

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Thank JR19Guardian
Caersws, Powys, Wales
Reviewed 5 days ago NEW

Top hotel very conveniently situated for all of the sites and sounds. Very nice room with everything that you would expect from a top hotel. Breakfast was absolutely fantastic and an exceptional start to the day.

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Thank Dilys
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Dilys, Thank you for taking the time to write a great review about our hotel. It is truly a great honor for us to know that you had an amazing experience staying with us and indeed our ladies and gentlemen are the key. I shall personally extend your kind words and congratulations to our Ladies and Gentlemen being able...

Hong Kong, China
Reviewed 6 days ago NEWvia mobile

A few positive notes here to compliment a bunch of awesome and silent hard working souls in this Ritz CarltonKL . The management team is the youngest team which I have experienced in luxury hotels. They are not flawless, however it is still understandable that when comes with people, operational level would commit certain kinds of errors because human would...

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Thank Hilliehlw
Reviewed 6 days ago NEW

Stayed here for a night and only wish it could be longer! There was a welcome drink served at check in, and a host will bring you right to your room's doorstep. Some representatives then came knocking on my room door shortly, and offered to serve hot tea / coffee, and a brownie. Housekeeping also provided fruits and another round...

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Helpful?
Thank Michelle N
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Michelle N, Thank you for taking the time to write this lovely review about your recent stay with us. We are delighted to read that our Ladies and Gentlemen were able to assist you and create a memorable experience. It is a true reward for us to know that you had a wonderful time around our hotel and feel...

Singapre
Reviewed 1 week ago NEW

My experience stay this time is disappointing... I stayed in 3 rooms suite, the tap water are all hot and unadjustable making it so difficult to shower. The toilet drainage not working resulting flood and soaking wet floor. Kitchen utensils not fully equipped. No butler service, no personal touch this time...

Review collected in partnership with The Ritz-Carlton Hotel Company
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2Thank Marlianama
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Marlianama, Thank you for taking the time to thoroughly write about your experience at our hotel. I am truly disheartened for not meeting your expectations during your stay in terms of service. I sincerely apologise for the experience. Rest assured that I have taken duly note of your comments. Regarding the tap water, toilet drainage and kitchen utensils I...

Germantown, United States
Reviewed 1 week ago via mobile

The absolute best place I ever stayed at. The very best staff. So friendly, helpful, and caring. Worth every cent. Room service was great, and the connections with hotels and shopping were second to none. A must stay for your time in Kuala Lumpur.

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1Thank michaelac282
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Michaelac282, Thank you for taking the time to write about us. We are delighted to see you had a comfortable time at The Ritz-Carlton, Kuala Lumpur with the services rendered by our Ladies and Gentlemen. Indeed, our central location is very convenient for guests to explore many of Kuala Lumpur’s attraction, restaurants, shopping destinations and we are delighted to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Ensconced within this new and stylish 364-room all-butler hotel is a contemporary urban retreat with a legacy spanning 18 illustrious years. A landmark in the vibrant Golden Triangle of Malaysia's capital city, the hotel is recognized as one of the top five butler hotels in the world by The Independent. It continues its legacy of service excellence, uncompromising quality with access to a range of bespoke services crafted with our guests in mind. Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city's Golden Triangle, the hotel has long commanded an enviable address. The refreshed hotel is comprised of 364 elegant rooms and suites, restaurants, spa and public spaces. The Ritz-Carlton, Kuala Lumpur butlers are the very personification of service excellence and attention to detail for which the hotel is world-renowned. From unpacking and packing, shoe shine and car transfers,to organizing the perfect itinerary for shopping, dining, and entertainment, these highly trained butlers add an integral edge to an unforgettable stay. ... more   less 

Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $186 - $502 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Number of rooms: 365
Reservation Options:
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Hotel Style:
#7 Spa Hotel in Kuala Lumpur
#9 Romantic Hotel in Kuala Lumpur
#10 Luxury Hotel in Kuala Lumpur
#12 Business Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Ritz-Carlton, Kuala Lumpur staff and other travellers.
41 questions
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Questions? Get answers from The Ritz-Carlton, Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in the 12th floor which was good.”
 of 5 bubbles JR19Guardian, 23 Mar 2017 | Read review
“Our room was fantastic.”
 of 5 bubbles Dilys, 22 Mar 2017 | Read review
“High Floors.”
 of 5 bubbles roundandroundeworld, 14 Mar 2017 | Read review
“Suites are a great value”
 of 5 bubbles NYCBOS, 7 Mar 2017 | Read review
“go for the 2 bedroom suite if you can.”
 of 5 bubbles jasethetravelagent, 21 Feb 2017 | Read review
5 of 5