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The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi 168 Jalan Imbi, Kuala Lumpur 55100 Malaysia
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Traveller (2403)
Room & Suite (605)
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About

#41 of 768 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city’s Golden Triangle, The Ritz-Carlton, Kuala Lumpur has long commanded an enviable address. The all-butler hotel is comprised of 364 elegant rooms and suites; five distinctive restaurants including The Library, the hotel’s signature fine dining restaurant; an award-winning Spa Village that offers a collection of sophisticated therapies integrated with the healing practices of the region; two swimming pools and 20,860 square feet of luxury meeting and function space with unmatched options and flexibility. The hotel is located within a complex featuring Kuala Lumpur’s retail icon, The Starhill and is connected to Bintang Walk, offering easy access to the lively and vibrant shopping strip which boasts upscale brands, a myriad of restaurants and entertainment options.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Paid private parking on-site
Wifi
Hot bath
Adult pool
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Wine / champagne
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Manicure
Massage
Salon
24-hour security
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Walk-in shower
Safe
Separate living room
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, Chinese, Indonesian, Japanese and 1 more
Hotel links
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Location

100Great for walkers
Grade: 100 out of 100
389Restaurantswithin 0.5 km
34Attractionswithin 0.5 km
1941Reviews129Q+A100Room tips
Traveller rating
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Most Recent
WejdanAmr wrote a review Feb. 4
1 contribution
Beautiful hotel room and wonderful breakfast spread. The uncle at manning the juice bar at the breakfast buffet is warm and friendly, and creates nice juice mixes on demand. On the whole, a luxurious and restful stay.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ms J wrote a review Aug. 2022
5 contributions3 helpful votes
Hotel's Favourite
The stay with the hotel was very comfortable and the service level from the reception, to the waiters and waitresses at The Cobalt Room (where we have our breakfast) are amazing! Especially Nilufa who is very attentive to her guests' needs and very friendly. Despite being in a building which has been around for 20 years, the maintenance of the place certainly does not feel that way. The room is very clean and well maintained. We had a great stay here and would recommend it to any one coming to KL!
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Date of stay: August 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded Sep. 1, 2022
Dear _R6450JC, On behalf of the entire hotel team, I want to thank you for sharing about your stay positive experiences with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Natalie Tan Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur natalie.tan@ritzcarltonkl.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
JervisCat wrote a review Feb. 1
"A well maintained classic hotel. The room was very clean, huge and gave a very classy vibe! All equipment and facilities in the room were working well. Friendly and accommodating staff too. Loved our stay and will return to this hotel when we come to KL again."
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Date of stay: January 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 4 days ago
Dear AzeniA1, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Diana Lim Resident Manager The Ritz-Carlton Kuala Lumpur diana.lim@ritzcarltonkl.com 0126350518
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
martin.p wrote a review Jan. 2023
Zurich, Switzerland23 contributions19 helpful votes
All was fine - service, amenities, spa, comfort... so a solid choice where to stay. I however did not like the room that much - it was relatively dark with not enough / properly placed lights. Plus the funny thing was we were asked about consumption from the minibar, although there was literally no minibar at all.
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Date of stay: December 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sirmoey wrote a review Jan. 2023
Hong Kong, China14 contributions1 helpful vote
Impeccable service. Took special care of my elderly father providing bathroom necessities to avoid a fall. Breakfast staff at the Cobalt Room were also friendly and helpful, especially Tarikul, our fresh fruit juice “bartender”, who always surprised us each morning with his very own health special mix! Perfect start to each day!
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Date of stay: January 2023Trip type: Travelled with family
Room Tip: Definitely ask Tarikul (fresh fruit juice mixologist) to surprise you with his morning fruit...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jian W wrote a review Jan. 2023
Not the Ritz Carlton experience I expected: - Rooms are dated, many corners are dusty. - Breakfast is not great - choices are limited, taste was normal, coffee is bad. - The layout is weird where you have to walk to a corner for lift access to the room. - Service is normal. - Location is great but for this price you'll have many other better options (even some cheaper options are better).
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tahir S wrote a review Jan. 2023
Johannesburg, South Africa136 contributions107 helpful votes
Thoroughly enjoyed our stay at the Ritz. The service was fantastic from all staff. Breakfast was great as well with good options and different cuisines. Location of the hotel was great, very close to Pavilion and Bukit Bintang. Rooms were very nice and spacious. TV could do with an upgrade. Bathrooms were lovely and spacious. Water just did not get very hot in the shower
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 3 weeks ago
Dear TahirS188, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Vivian Fong Front Office Manager The Ritz-Carlton, Kuala Lumpur vivian.fong@ritzcarltonkl.com 603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ro L wrote a review Jan. 2023
San Francisco, California2573 contributions223 helpful votes
+1
Prior to staying here, we were at Ritz Langkawi (see my review). We enjoy staying here every December. The hotel still looks nice and still in a great location. Service is still aligns with Ritz’ tradition with impeccable service. There were numerous individuals that have made an impression whose names I don’t remember, but took their photos to post and give them a big shoutout. Thank you to all! Zidni who was our cleaning attendant took pride in his work and made sure he cleaned our rooms thoroughly every day. He was so helpful and very attentive in our needs. Every morning at breakfast, Arshad, one of the managers, took good care of us. I remember Arshad in one of our first meetings from our previous stay, he was always helpful and attentive with hotel guests. I was so happy to see him once again. He is still an asset to the hotel to this day. During our stay, I booked the afternoon tea despite of the unsatisfactory experience I’ve had in the past. To my surprise, the afternoon tea turned out really good in terms of food. Service was always impeccable and food this time quenched my cravings. So glad that the price has not gone up. That is enticing in itself. Joyce waited on me and she was wonderful and accommodating. She made my experience memorable. The only thing that needs improvement at the hotel is the breakfast menu. Thus, I only gave 4 stars. Although there were so many to choose from, nothing really stood out especially staying at the hotel for 5 days and ate the same thing for 5 days in a row. Please entice your hotel guests for a better variety of food (Langkawi Ritz’ menu was great). To the guy who made the fresh juices every morning at breakfast and the men who prepared the roti canai and the men at the omelette station, thank you for your services! And to the rest of the staff who help shaped Ritz’ to its traditional standards.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rishu O wrote a review Dec. 2022
1 contribution5 helpful votes
Our stay at Ritz Carlton was very comfortable and memorable. The service level from the reception, ( Tasha P and Jie Ying ) to the waiters and waitresses at The Cobalt Room (where we have our breakfast) were simply amazing! Especially Arshad from The cobalt room gave his best service who was very attentive to all the guests needs and was extremely friendly.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Foots wrote a review Dec. 2022
3 contributions
Nice place. Location is very strategic. We had the king suite with a big spacious area to let the kids roam around. Really roam around freely. The service staff was good & very proffessional. The service always comes with a smile. Overall, it was a pleasant experience.
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Date of stay: December 2022Trip type: Travelled with family
Room Tip: Note to get your own mineral water bottles to top up. The hotel doesn't seem to provide mineral...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded Dec. 24, 2022
Dear foots347, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Vivian Fong Front Office Manager The Ritz-Carlton, Kuala Lumpur vivian.fong@ritzcarltonkl.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$141 - US$151 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, kuala lumpur hotel kuala lumpur, kuala lumpur ritz carlton, ritz kuala lumpur, ritz-carlton kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
365
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The Ritz-Carlton, Kuala Lumpur - UPDATED 2023 Prices, Reviews & Photos (Malaysia) - Hotel - Tripadvisor

Frequently Asked Questions about The Ritz-Carlton, Kuala Lumpur
Which popular attractions are close to The Ritz-Carlton, Kuala Lumpur?
Nearby attractions include Pavilion KL (0.3 km), Rumah Penghulu Abu Seman (0.4 km), and Bintang Walk (0.4 km).
What are some of the property amenities at The Ritz-Carlton, Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Kuala Lumpur?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Kuala Lumpur?
Conveniently located restaurants include Kampachi Pavilion, el iberico, and Horizon Grill.
Are there opportunities to exercise at The Ritz-Carlton, Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does The Ritz-Carlton, Kuala Lumpur have airport transportation?
Yes, The Ritz-Carlton, Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Japanese, Indonesian, and Malay.