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InterContinental Kuala Lumpur

Travellers' Choice award winner
07/05/2017 08/05/2017
1 room 2 adults 0 children
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InterContinental Kuala Lumpur
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2,451 Reviews from our TripAdvisor Community

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Showing 2,011: English reviews
Reviewed 6 days ago NEW

Stayed at this amazing property for two days as part of my holidays in KL. The staff is super amazing, very courteous, very kind and friendly. We were on a honeymoon and we mentioned this to the hotel staff in advance and to our surprise, we were upgraded to a CLUB room at club level. The view from the room...

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Helpful?
Thank SSRH
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear SSRH, Thank you for the review posted on TripAdvisor and how wonderful it is to receive such heartwarming words from you. We are delighted to learn that you enjoyed every bit of your honeymoon spent at InterContinental Kuala Lumpur, especially knowing that you were being pampered with an exceptional attention and service by our passionate team members. Rest assured...

Limassol, Cyprus
Reviewed 1 week ago

Sorry to say that but it was the worst hotel I ever stayed. Firstly, a few example started with my biggest concern: THEY SEARCHED MY ROOM! There was only two type of people who could enter my room. The management or the security. I reported to the manager who asked the security to find out who entered into my room...

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Helpful?
2Thank DiamondZaki
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear DiamondZaki, It was with considerable regret and concern that I have read your review regarding the unpleasant experience you went through during your stay with us. Please allow me to get in touch with you personally to address those incidences. Appreciate if you could email me directly with your contact details to clive.murray@ihg.com. Look forward to receiving your reply....

Reviewed 1 week ago via mobile

Intercontinental hotel is very nice hotel the staff are freindy and the location is very good close distance to all areas Went to Julan Apor to have local food was great evening also her the hotel the food are just walking distance and a shopping mal close to that

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Helpful?
1Thank Abdulrehman A
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear Abdulrehman A, It is wonderful to know that you enjoyed your overall experience at InterContinental Kuala Lumpur and you had a good time tasting local cuisines. If you are planning for another trip to the vibrant city, we hope to have the pleasure of serving you again. Warm regards, Clive Murray General Manager

London
Reviewed 1 week ago via mobile

The ultimate post experience in hospital. I will start with the bad part, I ended up with salmonella poisoning according to the hospital, all because I ordered a club sandwich two hours before I left, I was hungry as I had not eaten for 14 hours, such a mistake. Hotel has yet to be bothered to reply to me. I...

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Helpful?
Thank agilchrist
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear agilchrist, First of all, thank you for taking the time to send us your feedback and bringing to our attention the experience you've had during your recent stay with us. We are sorry you had an unpleasant stay. The immediate action taken after receiving your feedback was to investigate on all the incidents you have highlighted. We are hopeful...

Leigh-on Sea, United Kingdom
Reviewed 1 week ago

We arrived at 10pm for a 4 night stay. At check in we were presented with a member's welcome gift; benefits for 'IHG Rewards Club Members' include free wifi. Having initially been told that we had breakfasts for all the guests, it became apparent that there was only one included. However, we were granted with breakfasts with all the guests...

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Helpful?
Thank jamesyuen
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear jamesyuen, Many thanks for sharing a lovely review on TripAdvisor about your recent experience at InterContinental Kuala Lumpur. It is wonderful to know that our star employee, Jason enlightened you with his cheerful and helpful service. Certainly Jason will be motivated to read of your generous compliments. Till your next visit, do stay connected for exciting updates. See you...

Kuala Lumpur, Malaysia
Reviewed 1 week ago via mobile

We decided to choose Intercontinental as their prices was not as ridiculous compared with other hotels in Kuala Lumpur which offered an Easter brunch. The price was 198/pax (net). Food was OK but not necessary great, having in mind that this price is usually more than double if not more than that for a normal lunch price. Selection has enough...

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Helpful?
Thank Romario1257
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear Romario1257, We truly appreciate you took the time to share a genuine feedback on your recent dining experience at Easter Brunch Buffet. From the overall experience, food selections to the value of the buffet, we have taken your comments to heart and will review every point with our team for improvement purpose. Romario1257, I am glad to know that...

Reviewed 1 week ago via mobile

The staff is very nice. The room is comfortable and clean. The infrastructure and decoration is a little dated. Breakfast is good. The gym is nice, but the swimming pool facility is poor, with only a few chairs and tables for guests. The spa is under reform and treatments are quite expensive. It's​ located at a 15-20 min walk from...

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Helpful?
Thank Camila U
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear Camila U, Thank you for sharing a genuine review on TripAdvisor. We are grateful to receive your constructive feedback mentioning the areas for improvement which our team have taken seriously in our effort to providing a better experience for our valued guests. If there is anything we can do to enhance your future stay, feel free to reach our...

Hong Kong, China
Reviewed 1 week ago

What's good? The location, the bar (Bentley's) as hotel bars go has a decent atmosphere (I went there 3 times and only once was it deserted). Breakfast à la carte has a great granola too. Staff were friendly and I couldn't really fault the service. Pool was excellent for laps - opens at 7am. Gym is a decent size too....

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Helpful?
Thank fatmansan
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear fatmansan, Thank you for making InterContinental Kuala Lumpur as your recent accommodation in the city. We truly appreciate your valuable feedback mentioning on positive aspects and areas for improvement, which is vital for our team to align service standard. We hope to be given another opportunity to restore your confidence with improved experience on your next stay. Safe travels...

Sydney, Australia
Reviewed 2 weeks ago

We stayed for a one week holiday seeking total relaxation. As my husband is an Intercontinental Ambassador member we had an upgrade to a magnificent two roomed suite and access to the Club lounge on the 26th Floor. Such a membership is very much worth the cost. Evening canapés and drinks are varied, always with a hot selection cooked fresh...

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Helpful?
Thank Jennifer L
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear Jennifer L, Thank you for the heart-warming review on your recent stay at InterContinental Kuala Lumpur. It is very encouraging for all of us to hear that you had a remarkable experience and that you especially appreciate the membership privileges and personalised service at Club InterContinental. We also loved the fact that you enjoyed the breakfast experience at Serena...

London, United Kingdom
Reviewed 2 weeks ago

good location, only 10 minutes walk from petronas towers clean and comfortable rooms though we did not have a great view, not sure what views the hotel offers. the gym is basic: many cardio machines and free weights but little other machines. breakfast was a good spread but i have tasted better.

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Helpful?
Thank ladi_badi
IC_KualaLumpur, General Manager at InterContinental Kuala Lumpur, responded to this review

Dear ladi_badi, Many thanks for your gift of feedback shared on TripAdvisor. We truly appreciate you took the time to address several less than satisfactory areas which are essential for us to take note and align service quality. Nevertheless, we are glad to know that the hotel location and comfortable rooms were to your preferences. Hopefully we will have another...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Food & drink at the hotel
Serena Brasserie
Serena Brasserie
Cuisines: Asian, Malaysian, International
Tatsu Japanese Cuisine
Tatsu Japanese Cuisine
Cuisines: Japanese, Sushi, Asian
OneSixFive
OneSixFive
Cuisines: International
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
A jewel in the heart of Malaysia, InterContinental Kuala Lumpur offers one of the most sought after locations in the city, making it an ideal urban retreat for both business and leisure travelers. The hotel is just steps away from the iconic Petronas Twin Towers and Kuala Lumpur Convention Centre and within walking distance to countless other shopping and entertainment activities. Choose to work in comfort or luxury in the 473 spaciously designed rooms, including 110 newly renovated Grand Premier Rooms that feature modern, earth tone furnishings and state-of-the-art enhancements. Wine and dine in style with a selection of restaurants including the award-wining Tatsu Japanese Restaurant, Tao Chinese Cuisine, Serena Brasserie, OneSixFive and Bentley's Pub. InterContinental Kuala Lumpur also boasts eight meeting rooms and two conference venues to host memorable events from an intimate group of 20 or a large conference of 600 people. ... more   less 

Additional Information about InterContinental Kuala Lumpur

Address: 165 Jalan Ampang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $122 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Kuala Lumpur 5*
Number of rooms: 473
Reservation Options:
TripAdvisor is proud to partner with Expedia, IHG, Booking.com, Hotels.com, Orbitz, Hotwire, TripOnline SA, Evoline ltd and HotelQuickly so you can book your InterContinental Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Nikko Hotel
Nikko Kuala Lumpur
Hotel Style:
#7 Business Hotel in Kuala Lumpur
#7 Spa Hotel in Kuala Lumpur
#11 Luxury Hotel in Kuala Lumpur
#11 Family Hotel in Kuala Lumpur
#12 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from InterContinental Kuala Lumpur staff and other travellers.
26 questions
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Questions? Get answers from InterContinental Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I had a front facing room on the 8th floor, not the best view but quiet.”
janekervin1, 23 Apr 2017 | Read review
“Do NOT choose this hotel if you don't want to ruin your entire stay!”
DiamondZaki, 19 Apr 2017 | Read review
“Club rooms are well worth the cost.”
JenniferL799, 13 Apr 2017 | Read review
“go for high floors to avoid traffic noise”
TAtraveller66, 11 Apr 2017 | Read review
“The upper rooms have the best views of the city.”
DaveandChrissy, 3 Apr 2017 | Read review
5 of 5
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US$112* /night
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*Disclaimer
Prices are for 1 room, 2 adults
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