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Sheraton Imperial Kuala Lumpur Hotel

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Sheraton Imperial Kuala Lumpur Hotel
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2,850 Reviews from our TripAdvisor Community

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Showing 2,409: English reviews
Reviewed today NEWvia mobile

The hotel is very beautiful and clean , lounge bar is very nice with delicious cocktail. All employees are kind, nice and very professional. Room is very big and clean with everything u need. I can not find any little problem from this hotel. It is very very worthy to stay here. Strongly recommended this fantastic luxuary hotel with b&b...

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Helpful?
Thank 724lanac
Malaysia
Reviewed yesterday NEW

My wedding reception was held at the Nusantara ballroom, Ellie has been a great help to get everything on track throughout the preparation and actual day. She is a very attentive and thoughtful person. Our bridal suite was lovely decorated, with an amazing KL view. Reception dinner was good. Everything seems perfect till I gotten 2 upset feedbacks. First, one...

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1Thank kthln_wong
Cincinnati, Ohio, United States
Reviewed yesterday NEWvia mobile

My review may be slightly biased as I stayed on the executive floor with access to its own restaurant with fantastic breakfast every morning but still, this Sheraton exceeded my expectations that were frankly not that high for a large, industrial scale hotel. An excellent location and great service. I was first given a room close to an elevator and...

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Thank Darius S
Reviewed 2 days ago NEWvia mobile

My fav lunch place new my office. Calm secluded and good food with good service. Very nice ambiance for a quick break. A fab place for discussion and relaxation. Has cigars and smoking section. Well price menu.

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Thank Shah H
London, United Kingdom
Reviewed 3 days ago NEW

The rooms are spacious,a little dated but comfortable. There was a problem was the mosquitos in the bathroom! so check the bathroom before accepting the room. Doorman is extremely courteous and friendly. Breakfast is good. Staff are very courteous.

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Thank Mansourhe
Beijing, China
Reviewed 4 days ago NEW

Front desk officers were polite and friendly. Room was clean and comfortable bed too. 3mins walk to monorail station (medan tuanku) which helps you travel easily to both bukit bintang (shopping district) and kl sentral station. Quill city mall is right opposite hotel.

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Helpful?
Thank Fayyye808
Auchterarder, United Kingdom
Reviewed 4 days ago NEW

I had stayed at this hotel many years ago, and as I was reviewing hotels for a long March holiday, I stayed here, and three other Starwood hotels during my week in Kuala Lumpur. This is a classic! Check in was very efficient with a particularly nice upgrade on the second night stay: a beautiful corner suite, thank you. Beautiful...

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Thank iris m
Singapore, Singapore
Reviewed 4 days ago NEWvia mobile

There are definitely better places to stay. The location was average with the positive it was near a monorail. Hotel and rooms was dated, but worst was the bathrooms were not properly clean with hair found on floor and toilet throughout my stay.

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Helpful?
5Thank Kliew
SIKLManagement, Executive assistant manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

We regret that we have not met your expectation during your stay with us, I have personally discussed the aspects above with the relevant department manager and we hope that you would give us a chance to serve you better next time. Sincerely, Derrick Felix Executive assistant manager

Hatfield, United Kingdom
Reviewed 4 days ago NEWvia mobile

Friendly staff but the service wasn't that great. We asked for an extra bed in the room and I had to call 4 times after arrival for the bed to be set up - it was really hard and uncomfortable. Not worth the money. A bed is the most important thing in a hotel room and they should all be...

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5Thank Vinoshi
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

We are really sorry that we failed to meet your expectations and apologize for the inconvenience caused that you have outlined. Please be rest assured that we take your feedback on board regarding our service delivery very seriously; Thank you for your valuable feedback, and we do hope that you will give us another opportunity to serve you better in...

Abu Dhabi, United Arab Emirates
Reviewed 4 days ago NEWvia mobile

Family stay with young baby. Everything was smoothly taken care off and staff knew after a day our needs and pattern. Comfortable room and bed and service in club lounge personal. Great breakfast in main restaurant. Will be back

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Helpful?
Thank smitsf

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Food & drink at the hotel
Celestial Court
Celestial Court
Cuisines: Chinese, Asian
Essence Restaurant
Essence Restaurant
Cuisines: Asian, Malaysian, Chinese, International
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more   less 

Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $88 - $202 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Reservation Options:
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur
Hotel Style:
#15 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
#28 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Imperial Kuala Lumpur Hotel staff and other travellers.
25 questions
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Questions? Get answers from Sheraton Imperial Kuala Lumpur Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High room.”
 of 5 bubbles IrisAnne, 14 Jan 2017 | Read review
“book early watch for deals even do its worth every penny”
 of 5 bubbles 319ollieb, 11 Jan 2017 | Read review
“As high as possible is good.”
 of 5 bubbles Bauplenut, 8 Jan 2017 | Read review
“Les chambres côté sud sont plus calmes”
 of 5 bubbles deahamnia-adam, 7 Jan 2017 | Read review
“Ask for KL Tower view on high floor”
 of 5 bubbles spandanac2016, 6 Jan 2017 | Read review
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