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Free cancellation until 23-02-11
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#44 of 768 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award-winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Car hire
Business Centre with Internet Access
Conference facilities
Wifi
Paid wifi
Outdoor pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Banquet room
Meeting rooms
Spa
Facial treatments
Manicure
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Shared lounge / TV area
Doorperson
24-hour front desk
Express check-in / check-out
Laundry service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Sofa
VIP room facilities
Wardrobe / wardrobe
Iron
Tile / marble floor
Minibar
Refrigerator
Kitchenware
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
City View
Languages Spoken
Chinese, Indonesian, Malay
Location
100Great for walkers
Grade: 100 out of 100
145Restaurantswithin 0.5 km
10Attractionswithin 0.5 km
Contact
Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia
Getting there
Medan TuankuKuala Lumpur Rapid KL2 min
Dang WangiKuala Lumpur Rapid KL5 min
Rental CarsSee all Kuala Lumpur car hire
454Reviews8Q+A57Room tips
Reviews
Traveller rating
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Most Recent
Stayed for 2 nights over the weekend (last stay to this hotel was in Oct 2022). Arrival experience - clearly the staff at the reception was very new or don't know she's doing. Gave her my identification card, she can't find the booking. Asked me the confirmation no/booking, then in a while, she found my booking. No standard welcome greetings to Bonvoy elite members (I'm a Titanum Bonvoy). She handed over a blank registration form and asked me to sign it and she will fill in all the details later. Can't believe it! Chose either 1,000 points or breakfast at the Essence. If I chose 1,000 points, I have to look for breakfast elsewhere since lounge opened from 1030 am. Room - no upgrades to Suite. Maybe full. Don't bother to ask. Rooms as usual, spacious. Very comfortable mattress but the pillow was too soft. No bath mat provided and no body lotion. Have to call the housekeeping. No welcome amenities in the room (fruits or snacks). Shower - as usual, the shower pressure not so strong. Food - Breakfast at Essence - a big disappointment with the selection, taste and quality. The spread was reduced and not worth it. For Bonvoy elite members, take the 1,000 points and have your breakfast outside. Food at Lounge @ 38 Floor - totally disappointed with the food. Either SILK is doing a cost saving measures on F&B or the Executive Chef in charge doing it wrong. Obviously, the food could be improved from current presentation. If it can't matched the quality before Covid pandemic, at least keep the quality as last year. The food quality and spread was a big letdown. Service from Ms As (Mek) was outstanding as usual. She recognized me and quickly ushered me to my normal table. Sauna/Steam room/Jacuzzi - opened at 7 am and close at 9 pm. They should again revised the operation hours to 9:30 pm or 10 pm. The Jacuzzi not hot enough. …
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Date of stay: January 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Hotel's Favourite
We liked the breakfast that was absolutely fabulous. The perfect location. The perfect rooms. And a special mention for the concierge and especially Logan, whose efficiency and kindness. Really the high-end hotel industry as we appreciate it.
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Date of stay: August 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sheraton KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel
Responded Aug. 18, 2022
Dear X778XCpierrem Thank you very much for taking your time to review Sheraton Imperial Kuala Lumpur Hotel on Tripadvisor pertaining to the stay of yours. We appreciate on your compliments towards Logan and concierge team for their efficiency & kindness. Please allow me to share your compliments to our team, ensuring that we will continuously striving the best Sheraton’s standards of service for all our valued guests. Sheraton Imperial is also ideally located in the city center of Kuala Lumpur, perfect for our guests to move around the city- we have direct access to LRT and Monorail stations, besides taxis and e-hailing services are always easy to get from the hotel. Once again, thank you for leaving your amazing feedback and your recommendation to all fellow travelers. We awaits to serve you once again not in too distant. Thank you! Yours sincerely Martin Wuethrich General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
For a Sheraton hotel, services are bellow expectations. Internet was working fine, breakfast was at a good standard. But the most reliable and good service was the concierge. For a new commer in the city a help from them is esential. Rooms are ald fashion style, no refurbished. Personell is not so friendly, we have tried a restaurant in the hotel and the experience was poor. Spa facility is fine, the most problematic thing is the venue.
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Date of stay: October 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sheraton KL, Guest Services / Front Office at Sheraton Imperial Kuala Lumpur Hotel
Responded 1 week ago
Dear 40florint Thank you for sharing your kind comments about your recent experience with Sheraton Imperial Kuala Lumpur Hotel. We are glad to learn you have a pleasant stay with us and we highly appreciate your time to provide feedback for us to improve. Our team will be working harder to ensure all our valued guests’ experiences our true Sheraton service and I have shared your feedback with our lovely team. Thank you once again and we look forward to welcoming you back in the near future. Best regards Iskandar Zulkarnain Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
After a less-than-perfect trip through Penang, we arrived in KL on the Friday knowing that the Sheraton Imperial was full to the rafters, and expected very little despite our supposed status in Bonvoy. How wrong was I!!! Absolutely super from start to finish. We were able to check in very early in the Club Lounge and the whole stay has been superb. A gorgeous Club Suite with amazing views was allocated and nothing has been too much trouble for the team here. I was last here 14 years ago for work and came back, in part to relieve some old memories. We've tons of new ones now and can't wait to get back. Faith - at least partly - restored in the overall brand noting that this was and remains a Sheraton property. If you don't want modern and identikit brand, try the Imperial, which has retained its grace and status from previous times. Thank you!…
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Date of stay: January 2023
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Night flight to KL Staying at the Sheraton Hotel, Shaun, the front desk employee, has excellent service and is efficient and efficient. The room is spacious, with 2 double beds, a few balloons are arranged in the room, and the Kuala Lumpur Tower can be seen from the window. Since it was my son's birthday, the hotel even gave us a cake, which was overjoyed. It's just that the shower water power and hot water are not enough. The breakfast at the hotel is delicious, and the staff are polite. Breakfast is delicious with Malaysian and Western breakfast. The most special ones are fresh fruit and vegetable juices, which make the new day full of vitality.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
Visited a few years ago, the experience at this hotel was amazing and the staff is so caring and nice. The breakfast buffet is amazing, so many options and the massage at the place. It is a hotel that you just never want to leave from. I will be back soon.
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Date of stay: February 2022Trip type: Travelled solo
Room Tip: It’s not close to the main shopping area
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sheraton KL, Guest Services / Front Office at Sheraton Imperial Kuala Lumpur Hotel
Responded 4 weeks ago
Dear Samia K Thank you so much for your positive feedback on TripAdvisor! We highly appreciate your review in regard to your recent stay at Sheraton Imperial Kuala Lumpur Hotel. Your feedback has brought smiles to all our faces and we are glad that our team were able to offer our signature Malaysian hospitality during your recent stay, which indeed sets us apart from other hotels in Kuala Lumpur. I will certainly share your wonderful comments with the team to ensure they know they have been appreciated by you our valued guest and myself alike. If you are sharing your photos at Sheraton Imperial on your Facebook or Instagram, please be kind to tag us- FB (@sheraton.imperial.kuala.lumpur) and IG (@sheratonimperialkl). Do not forget to FOLLOW & LIKE us too Once again, thank you for staying with us and your kind feedback. We are looking forward to providing you with yet another memorable stay on your next visit to Sheraton Imperial in the not-too-distant future. Thank you! Best regards Iskandar Zulkarnain Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
<In Short> The concierge service is bad, Buffet is bad, the room is fair (Housekeeping is bad, no preparation before arrival, pillow stains), location is close to the station. <Detail Please Read Below> #Day 1: On the first arrival, the room has no face towel, hand towel, no shampoo, no body wash, no shaver, no cotton bug set. We called and ask for the items, the staff deliver one item each time and explain the other items are not my responsibility, please call and ask again. #Day 2: [Breakfast Buffet] - Queue for 30min to get a seat, when you get the seat and do have not enough food outside, already been taken by other people, and no refill. Obviously, the hotel has no management of the buffet, already overbooked but didn't do anything of the arrangement. [Food Quality] - Overall quality is bad, not many choices, always a need to queue for the food, and the supply is not enough. 1. Western section - The cook cannot even make a good fried egg (Too high heat so the pan left the bitter taste on the egg), and the omelet is not tasted good at all. sigh... sausage and ham look cheap and taste cheap. 2. Indian section - not always have Roti, curry, and rice only. 3. Chinese section - not even look good and taste good. [Room] - only refill the shampoo, and one set of face and hand towels was given. So we went to the concierge to complain, the staff apologise for all the experiences that I had and said will call me back in an hour. So I wait in the room for two hours and still have no reply ever. One staff came to refill the body wash finally, and said cleaning the bathtub will be done by another staff, and we need to wait again. Another staff just use water to clean the bathtub, I taught her to use body wash to wash and how to use the showerhead to clean the bathtub. She seems doesn't have enough knowledge to clean the bathtub, I wonder if the bathtub has ever cleared before. She doesn't know there's is a showerhead that can use. #Day 3: [Breakfast] - the same food same service never changes. [Room] - one robe has been taken but no return, and another set of face and hand towels finally appear. #Day 4: Very disappointed to keep complaining anymore. Pillow has stains, the shelf has broken, and the sink is clogged. #Day 5: [Concierge] - asked for a car to the airport, the staff ask me to use Grab and doesn't seem to want to help. (Grab cannot support two-stop trips, I can only ask for a local hotel to help, finally, I use my network to sort things out without the Hotel's help)…
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Date of stay: December 2022Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sheraton KL, Guest Services / Front Office at Sheraton Imperial Kuala Lumpur Hotel
Responded 4 weeks ago
Dear sabrinajane989 It was a great pleasure to have you as our guest at Sheraton Imperial Kuala Lumpur Hotel. Thank you for choosing us! However, we truly apologize for all the inconveniences occurred during your stay with us. Please be assured that we have taken good note of the shortcomings for immediate remedial action to improve our service level with the department heads concerned. And also, we just have our new Executive Chef, Ewald Francis Gonsalves, with more than 20 years’ experience from middle eastern and Europe countries. Chef Ewald’s top priority is to review our food & beverage menu to ensure we consistently delight guests’ expectations. Once again, we sincerely apologize for all the inconveniences. We are looking forward for another chance of possibility to restore your confidence in our brand of Sheraton. Thank you! Best regards Iskandar Zulkarnain Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here with a friend over New Years. The room was lovely and large with a nice view and good in room amenities. However breakfast was a big let down as restaurant far, far too busy and quality of food not great. You shouldn’t need to queue at a 5 star hotel to get into breakfast. Also got served cold eggs and no apology when I explained they were cold and that I could get sick from eating them. Also on our second day we came back to find that hose keeping had changed our beds but only given us one clean towel and left dirty dishes in the room and not vacuumed it. When we called to ask them to fix this there was no real apology and they didn’t seem to think this was a big deal. The staff over all did not seem that friendly and I even got hung up on when calling guest services. I have stayed in many Sheraton properties including a 4 star property earlier this year and they were all far superior when it came to the quality of the food and the service.…
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sheraton KL, Guest Services / Front Office at Sheraton Imperial Kuala Lumpur Hotel
Responded 4 weeks ago
Dear Elunedm2019 Thank you very much for your feedback thru TripAdvisor which assist us greatly to continuously improve our service delivery towards our valued customers. We regret to learn that our service during breakfast at Essence and your room condition fell below your expectations on this occasion and that we had obviously failed to properly respond to your needs. Your comments are most valuable in helping us to serve you better. Department heads concerned have already been briefed to look into the areas mentioned and to ensure that we have better follow up with guests. However, it is incredible to hear that you were impressed with our spacious room design which we are also proud of, with a separate shower cubicle and bathtub in the bathroom- not all 5-star hotels in the city will have this layout. Moreover, we are happy to share with you that, we have our newly on-board Executive Chef, Ewald who is now trying his level best to improve our food quality. Please accept our apology for the inconveniences caused. You are a valuable guest at the Sheraton Imperial Kuala Lumpur Hotel, and we hope to demonstrate the improvements that will be made by having the opportunity to welcome you back again in the near future. Thank you! Best regards Iskandar Zulkarnain Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We have booked four rooms for 4 nights at Sheraton but we are quite disappointed of the service. We waited for 3 hours to get our rooms and surprised to see a twin bed room for a couple. We sent a mail some 3 weeks back before our stay to ask availability for new year eve dinner no reply til hotel.com informed them. But til now no confirmation yet. We are also a member of mariott but very disappointed.
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Date of stay: December 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sheraton KL, General Manager at Sheraton Imperial Kuala Lumpur Hotel
Responded 4 weeks ago
Dear Graham P Thank you so much for your feedback thru Tripadvisor. We highly appreciate your review in regard to your recent stay at Sheraton Imperial Kuala Lumpur Hotel. We regret that we have not been able to meet your expectations during your recent visit. This is definitely not the experience we want you to have while staying in our comfort. Your comment is well received with much appreciation from our Rooms Division team and the best solution shall be outright implemented especially in regards to the rooms assignment to our valued guests. We sincerely apologize for all the inconveniences. My team and I are looking forward for another chance of possibility to restore your confidence in our brand of Sheraton. Thank you! Best regards Sukendran Kulasekaran Rooms Division Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a puffer jacket from gap I wanted to get cleaned, but when they gave me back my jacket there was a huge stain that looked like bleach. Would not recommend this hotel at all. Another problem was my toe was bleeding and it took them 10 minutes to give me my band aid, but turns out they didn’t have a band aid. Would never come back to this hotel again
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Date of stay: December 2022
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Sheraton KL, Guest Services / Front Office at Sheraton Imperial Kuala Lumpur Hotel
Responded 4 weeks ago
Dear morganaC5504EJ Thank you for sharing your review on TripAdvisor and we are saddened to learn that you had an unpleasant experience with our laundry during your recent visit. We would be grateful if you could kindly contact Khairol, our Executive Housekeeper at Khairol.Abd.Shukor@sheraton.com if your issue mentioned is still unsettled so that Khairol can assist you. Thank you! Best regards Iskandar Zulkarnain Front Office Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$90 - US$107 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton kuala lumpur, kuala lumpur sheraton, sheraton imperial kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
398
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Claim Your ListingSheraton Imperial Kuala Lumpur Hotel - UPDATED 2023 Prices, Reviews & Photos (Malaysia) - Tripadvisor
Frequently Asked Questions about Sheraton Imperial Kuala Lumpur Hotel
Which popular attractions are close to Sheraton Imperial Kuala Lumpur Hotel?
Nearby attractions include Jalan Tuanku Abdul Rahman (0.4 km), Quill City Mall (0.07 km), and LuLu Hypermarket (0.4 km).
What are some of the property amenities at Sheraton Imperial Kuala Lumpur Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sheraton Imperial Kuala Lumpur Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Sheraton Imperial Kuala Lumpur Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Imperial Kuala Lumpur Hotel?
Yes, valet parking is available to guests.
What are some restaurants close to Sheraton Imperial Kuala Lumpur Hotel?
Conveniently located restaurants include 2OX Two Ox, RSMY, and Villa Danieli.
Are there opportunities to exercise at Sheraton Imperial Kuala Lumpur Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Sheraton Imperial Kuala Lumpur Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Kuala Lumpur.
Does Sheraton Imperial Kuala Lumpur Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Imperial Kuala Lumpur Hotel?
The staff speaks multiple languages, including Chinese, Indonesian, and Malay.
Are there any historical sites close to Sheraton Imperial Kuala Lumpur Hotel?
Many travellers enjoy visiting Kuala Lumpur City Gallery (1.4 km), Rumah Penghulu Abu Seman (2.0 km), and Istana Negara (3.2 km).