Left my stay in the hotel with contenment. Rooms were well made and very welcoming. Service was excellent as well. Should especially commend bellman Najib as well as staff Shobana for their welcoming attitude and services. Would definitely recommend this hotel!
Enjoy my staying at this this hotel, room are fantastic & the hotel is walking distance to pavilion shopping mall. Creadit to Nadia for being very helpful during breakfast time. Keep it up. Will come & stay here again.
Front desk staff very helpful, very convenient and easy access to pavilion, and are clean. The receptionist help me a lot during my check-in. Doesn't take so long to check-in. Sure will visit again soon
Very awesome location, nice view, awesome staff, great hospitality. Havis Dhillon was great , friendly and passionate. Really love to hear and talk with him. Rooms is very nice. View of fireworks during cny was excellent. Reccomended for family and vacation as the surrounding is full with tourist attraction and amenities. Happy chinese new year 2023 all.
Thank u for all services The Westin KL, its such a beautiful stay here, start from check in with Alice until Check out ! I got special suite upgraded as my Titanium Elite Member, the room is huge, clean, and the Foods for the breakfast and dinner for evening cocktail in the lounge also so delicious!! Very recommended stay here ..
Spent new year with family. Rooms are spacious with comfortable beds. Breakfast was excellent with various dishes. Especially Rashid’s laccha farata. Had it everyday we were there. Hotel is walking distance to shopping malls. Hugnly recommended
Returned to the Westin KL for a one night stay for convenient access to Pavilion. We were accommodated in a high floor room as a Plat, though the lounge has moved downstairs. The property met Westin brand standards, even if the rooms were rather tired. We were happy with our stay and experienced good service. The property's proactive GM was welcoming elite guests at the lobby and the executive lounge as well as breakfast had a good range of F&B options. Our only small gripe is that the coffee on offer at both breakfast and the lounge was rather poor. Overall a good stay. We would not hesitate to return given the Westin's good location and strong value proposition.
This was an old property but extremely grandeur feel. They given me a room mid level, and oversees a great view across the street. I am able to see menara tower and some other buildings and pullman hotel. The check in was a breeze, very courteous and up to standard service. Room was enormous i swear if you were kids you would run around, very huge for a normal room. Bedding is clean and lovely, even though its a old property everything feels grand and luxurious. Then come the toilet, its choked. The shower area is choked veey badly, everytime after showering the water can submerge almost my entire lower feet in it. I made two complaints, they say they were sending engineers in, but basically just mopping it off. Nevertheless, the property still lives up to the westin reputation, i still find it better than the Jw marriott next door which i have stayed a couple of times. Hope they fix that choking issue because it is really awful.…
Super convenient location next to Pavilion Mall in central KL. 24H gym. Nice club floor. We wanted to highlight the super friendly service, especially Rashid the roti guy at breakfast who made exceptional roti for our family each morning with his welcoming laugh and smile. Thank you Westin for a lovely stay.
I was looking forward to this trip to KL after not been able to travel for 3 years due to Covid. I used to stay at Banyan Tree but decided to try Westin this time to be at the same hotel with friends. We booked the club room but didn’t realise that we can check in at the lounge on level 3 until after check in. So we checked in at ground floor lobby and was served by Sheela. TBH, I haven’t seen someone who hates her job so much. She had a stinky face throughout the entire time, no greeting, no smile, bluntly asked for ID and credit card. No explanation of the club benefits instead she threw us a print out so we could read ourself. She appears to be a supervisor from the attitude she gave to her colleagues, very unprofessional. This very unpleasant experience almost ruined our experience at Westin and made us feel very unwelcome. On the contrary, the staff at the club lounge were so attentive and bubbly, we managed to recover from the unpleasant experience very quickly. I hope this review brings to the attention of the management, so no one else has to experience this. Otherwise we are more than happy to spend money elsewhere.…
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