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The Westin Kuala Lumpur

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The Westin Kuala Lumpur
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2,222 Reviews from our TripAdvisor Community

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Showing 1,991: English reviews
Ko Samui, Thailand
Reviewed 5 days ago NEW

Very impressive since first stepped to the hotel with the warm welcome from the Doorman and swiftly check-in. The room is quite nice but the maintenance care is needed. It wasn't the big deal for us so we could leave with it but inform the Front Desk upon departure and the staff was listening with high attention. Very good attitude!...

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Helpful?
Thank PPMH2910
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings PPMH2910 Thank you for staying with us and your time in reviewing our hotel - very happy to know you had a warm welcome - this is how you should feel at The Westin. We are currently replacing the guestrooms' and corridors' carpets as well as the sofas. We have completed several floors and work is still in progress....

Melbourne, Australia
Reviewed 6 days ago NEW

The Westin is a great hotel to stay at. It has luxurious rooms with great views. It has a nice outdoor pool which is lots of fun to play in. The hotel is in a great location, it's close to Petronas Twin Towers and it has a mall next door. They do offer dinner there, the restaurant is reviewed separately...

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Helpful?
Thank Prav11
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Prav11 Thank you very much for staying with us and your time in reviewing out hotel - very happy to know you had a great stay. All of us here look forward to welcoming you back soon be well Ko V

Sydney, Australia
Reviewed 1 week ago NEWvia mobile

We booked our family holiday to Singapore & Malaysia through flight centre, who advised us that The Westin Singapore AND Kuala Lumpur are BOTH top notch hotels. To our delight, Singapore Westin was AMAZING! Clean, very modern and very pleasant! To our disappointment, Kuala Lumpur Westin was disastrous! Lets begin.... - BREAKFAST: Food- good! The long QUEUE for breakfast on...

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Helpful?
9Thank Aaisha0728
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Aaisha0728 We thank you for staying at The Westin Kuala Lumpur and appreciate your taking time to provide us with your invaluable feedback concerning our services and facilities. Please accept our sincere apologies to have ruined your vacation and for the aggravation caused. Truly appreciate your below observations: 1. Breakfast - delighted to hear you liked the food. This...

Reviewed 1 week ago

Westin KL is always our preferred hotel in KL and it never disappoints! Staff are helpful and friendly, service is excellent, room is spacious and very comfortable, breakfast is heavenly and the location couldn't be better.

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Helpful?
Thank Adeline A
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Adeline A Thank you for staying with us and truly appreciate your time in reviewing our hotel - delighted to hear you had a great stay experience. All of us here look forward to welcoming you back soon be well Ko V

Dubai, United Arab Emirates
Reviewed 1 week ago via mobile

I prepay a hotel apartment and it was not available at the time of early check around 10am. We could not wait until 2pm because we were tired from a 7hour flight. So we decided to ask for the next available room. The staff told us they were full. then the next time it was just the deluxe room is...

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Helpful?
12Thank MELODY C
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings MELODY C Firstly, please accept my sincere apologies for not being able to check you in to your preferred room type upon arrival. That particular room type was indeed not ready as we did not anticipate late check-outs and needed more time to clean when it is made available. Hence, we offered a deluxe room for you to rest....

Johannesburg, South Africa
Reviewed 1 week ago via mobile

We were so excited to arrive at this hotel. I had stayed here years ago and had such good memories. We also had been contacted by Shara from the hotel to arrange any requirements we had for our stay and we had such high expectations as the service we were receiving before we even checked in was so good. We...

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Helpful?
15Thank Hashcdat
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Hashcdat First and foremost, please accept our sincere apologies for the untoward incident during your recent stay. To reiterate, your case has been investigated by our internal Security Department and the local Police Department and both investigations were inconclusive. Should you have further enquiries, please do not hesitate to contact our Manager - Safety & Security, Mr Maniraj Nadarasa...

Johannesburg, South Africa
Reviewed 1 week ago

Initially, the first few days after room not getting serviced daily & requesting for it to be cleaned & room phone not working which was quickly resolved. Including a glitch on the accommodation that was told breakfast was included but wasnt but was resolved with the staff. The last few days of the stay were a great one, there were...

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Helpful?
Thank MimiGP
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings MimiGP Firstly, please accept our sincere apologies for the challenges experienced but delighted to hear our team managed to recover the situation promptly. Thank you for taking the time to review our hotel. Please come back whenever you return to Kuala Lumpur be well Ko V

Singapore, Singapore
Reviewed 2 weeks ago via mobile

Hotel is lovely, good hospitality and superb service. Definitely a must visit, especially the room . Good ambiance , friendly staffs. Location is smack in the center of the city, easy access to food and shop

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Helpful?
Thank hotelhunter007
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings hotelhunter007 Thank you for the great feedbacks and your support - very happy to hear you have a great stay. All of us here look forward to welcoming you back whenever you return to Kuala Lumpur be well Ko V

Reviewed 2 weeks ago via mobile

This is my 4th stay here in 4th consecutive years, and i still can't find fault of their services and quality. It already become our home when visiting kuala lumpur. We booked for premium room this time, but they boost us for 1 bedroom residence straight away, with access to executive lounge. Rooms look a bit dated, but still more...

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Helpful?
Thank RonaldHalim
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings RonaldHalim Thank you very much for your support, trust and loyalty - truly appreciate your time in sharing with us your stay experience and delighted to know we have, again, lived up to your expectations. Look forward to welcoming back soon be well Ko V

Melbourne, Australia
Reviewed 2 weeks ago

Good Quality Hotel and most items including room and amenities plus breakfast were excellent. It was surprisingly great value for money for a good property I guess this was noticeable given we had just paid top dollar in Singapore for an average hotel. The place could well be improved if they vaccuum the nice looking carpets as I was surprised...

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Helpful?
Thank treveka522
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings treveka522 Thank you for staying with us and truly appreciate your observations, which I have shared with the Manager - Housekeeping. Regret to note that you were not able to shop at Sungai Wang Plaza - hopefully the shopping mall will return to its glory when the monorail project is completed. Perhaps you would like to get our Concierge...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Asian, International
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $137 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
8 questions
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Singapore, Singapore
7 months ago
Singapore, Singapore
over a year ago

See all questions (8)

Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room 907 is a great family room.”
 of 5 bubbles Prav11, 15 Jan 2017 | Read review
“Main Road facing was fantastic. The Views from the higher rooms where amazing”
 of 5 bubbles MimiGP, 9 Jan 2017 | Read review
“Our room had a view of the Pavilion Shopping Centre/Suites and beyond and we were on the 25th floor.”
 of 5 bubbles treveka522, 6 Jan 2017 | Read review
“Standart rooms are good enough”
 of 5 bubbles gizemo300, 5 Jan 2017 | Read review
“For better city view, stay in rooms ending with 09 to 15.”
 of 5 bubbles WKWMN, 2 Jan 2017 | Read review
5 of 5
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