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199, Jalan Bukit Bintang, Kuala Lumpur 55100 Malaysia
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Traveller (2476)
Room & Suite (1141)
Videos (4)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.

About

#40 of 768 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travellers' Choice
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang in the city centre of Kuala Lumpur, Malaysia. The strategic location of this five-star hotel in the Golden Triangle puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped WestinWORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Outdoor pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bowling
Hiking
Kids stay free
Paid public parking on-site
Wifi
Paid internet
Pool / beach towels
Fitness / spa changing rooms
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Poolside bar
Table tennis
Children Activities (Kid / Family Friendly)
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Massage
24-hour security
BBQ facilities
Baggage storage
Concierge
Currency exchange
Picnic area
Butler service
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Cable / satellite TV
Whirlpool bathtub
VIP room facilities
Bottled water
Iron
Tile / marble floor
Minibar
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Green
Languages Spoken
English, Malay
Hotel links
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Location

100Great for walkers
Grade: 100 out of 100
387Restaurantswithin 0.5 km
31Attractionswithin 0.5 km
3699Reviews57Q+A100Room tips
Traveller rating
  • 2,015
  • 1,070
  • 360
  • 138
  • 116
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Popular mentions
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Most Recent
Roving19150559727 wrote a review Jan. 2023
Left my stay in the hotel with contenment. Rooms were well made and very welcoming. Service was excellent as well. Should especially commend bellman Najib as well as staff Shobana for their welcoming attitude and services. Would definitely recommend this hotel!
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Date of stay: January 2023
Value
Location
Service
Trip type: Travelled solo
Room Tip: Nearby to bangsar and shopping malls
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Greg Gubiani, Other at The Westin Kuala Lumpur
Responded 1 week ago
Dear Roving19150559727, Thank you for such an awesome comment! Kudos to Najib and Shobana for leaving such a long lasting impression. This means a lot to read their names. I am glad you had a great stay with us and I look forward to welcome you back anytime soon. Till then safe travels. Be Well, Greg Gubiani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
STRANGER THINGS wrote a review Aug. 2022
Kuala Lumpur, Malaysia8 contributions
Hotel's Favourite
Enjoy my staying at this this hotel, room are fantastic & the hotel is walking distance to pavilion shopping mall. Creadit to Nadia for being very helpful during breakfast time. Keep it up. Will come & stay here again.
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Date of stay: August 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Greg Gubiani, Other at The Westin Kuala Lumpur
Responded Aug. 18, 2022
Dear STRANGER THINGS Thank you for your very nice review, from a unique location, facilities and certainly the most important: our talents. Thank you for recognizing Nadia and how well she left such a positive memory. Thank you for choosing us and I look forward to welcome you back anytime soon. Till then, safe travels Be Well, Greg Gubiani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ika wrote a review Jan. 2023
1 contribution
Front desk staff very helpful, very convenient and easy access to pavilion, and are clean. The receptionist help me a lot during my check-in. Doesn't take so long to check-in. Sure will visit again soon
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Greg Gubiani, Other at The Westin Kuala Lumpur
Responded 1 week ago
Dear Ika, Thank you for taking the time to share your visit with us and for your kind words on the check in experience. I hope you had a chance to experience the surroundings of the hotel too and enjoy Kuala Lumpur. Looking forward to your returns. Be Well, Greg Gubiani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hash wrote a review Jan. 2023
Kuantan, Malaysia1 contribution
Very awesome location, nice view, awesome staff, great hospitality. Havis Dhillon was great , friendly and passionate. Really love to hear and talk with him. Rooms is very nice. View of fireworks during cny was excellent. Reccomended for family and vacation as the surrounding is full with tourist attraction and amenities. Happy chinese new year 2023 all.
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Greg Gubiani, Other at The Westin Kuala Lumpur
Responded 1 week ago
Dear Hash Gong Xi Fa Cai! To you and your family. Thank you for reviewing us and for this awesome feedback. I am delighted to read that you not only enjoyed our prime location, but as well the room, its facilities and the most important, the service delivered by Havis. Kudos to him. Looking forward to welcome you back anytime soon. Till then, safe travels Be Well, Greg Gubiani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Josh wrote a review Jan. 2023
3 contributions
Thank u for all services The Westin KL, its such a beautiful stay here, start from check in with Alice until Check out ! I got special suite upgraded as my Titanium Elite Member, the room is huge, clean, and the Foods for the breakfast and dinner for evening cocktail in the lounge also so delicious!! Very recommended stay here ..
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Greg Gubiani, Other at The Westin Kuala Lumpur
Responded 1 week ago
Dear Josh Thank you for such an awesome review, from service delivery (kudos to Alice) to the room and the culinary journey. A real pleasure to read. Wishing you safe travels and looking forward to welcome you back soon. Be Well, Greg Gubiani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Khursh J wrote a review Jan. 2023
Mauritius1 contribution
Spent new year with family. Rooms are spacious with comfortable beds. Breakfast was excellent with various dishes. Especially Rashid’s laccha farata. Had it everyday we were there. Hotel is walking distance to shopping malls. Hugnly recommended
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Greg Gubiani, Other at The Westin Kuala Lumpur
Responded 2 weeks ago
Dear Khursh J Thank you for such a fantastic review. I am glad to read you spend quality time with your family in the hotel, from our prime location, great Heavenly Beds and the breakfast culinary journey. Wishing you a great start of the year and looking forward to your returns. Till then, safe travels Be Well, Greg Gubiani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tommy K wrote a review Jan. 2023
Singapore, Singapore110 contributions134 helpful votes
Returned to the Westin KL for a one night stay for convenient access to Pavilion. We were accommodated in a high floor room as a Plat, though the lounge has moved downstairs. The property met Westin brand standards, even if the rooms were rather tired. We were happy with our stay and experienced good service. The property's proactive GM was welcoming elite guests at the lobby and the executive lounge as well as breakfast had a good range of F&B options. Our only small gripe is that the coffee on offer at both breakfast and the lounge was rather poor. Overall a good stay. We would not hesitate to return given the Westin's good location and strong value proposition.
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Date of stay: December 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Greg Gubiani, Other at The Westin Kuala Lumpur
Responded 3 weeks ago
Dear Tommy K Thank you for your ongoing loyalty and support. I am glad you enjoyed, not only our prime location but as well the breakfast offerings. Thank you for your feedback on the coffee. Wishing you a great start of 2023 and I look forward to welcome you back. Till then, safe travels Be Well, Greg Gubiani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lambyron wrote a review Jan. 2023
Singapore, Singapore242 contributions123 helpful votes
This was an old property but extremely grandeur feel. They given me a room mid level, and oversees a great view across the street. I am able to see menara tower and some other buildings and pullman hotel. The check in was a breeze, very courteous and up to standard service. Room was enormous i swear if you were kids you would run around, very huge for a normal room. Bedding is clean and lovely, even though its a old property everything feels grand and luxurious. Then come the toilet, its choked. The shower area is choked veey badly, everytime after showering the water can submerge almost my entire lower feet in it. I made two complaints, they say they were sending engineers in, but basically just mopping it off. Nevertheless, the property still lives up to the westin reputation, i still find it better than the Jw marriott next door which i have stayed a couple of times. Hope they fix that choking issue because it is really awful.
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Date of stay: October 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Greg Gubiani, Other at The Westin Kuala Lumpur
Responded 4 weeks ago
Dear Lambyron Happy New Year 2023 and thank you for staying with us and for your detailed review. I am very sorry to read about the toilet and shower inconvenience. Please may I kindly ask you to share more details with me at: gregory.gubiani@westin.com, so I can follow up with my teams. Thank you as well for your kind works on the service you received and the lasting impression it gave. Wishing you safe travels. Be Well, Greg Gubiani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Subotai V wrote a review Dec. 2022
1 contribution
Super convenient location next to Pavilion Mall in central KL. 24H gym. Nice club floor. We wanted to highlight the super friendly service, especially Rashid the roti guy at breakfast who made exceptional roti for our family each morning with his welcoming laugh and smile. Thank you Westin for a lovely stay.
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Date of stay: December 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Greg Gubiani, Other at The Westin Kuala Lumpur
Responded 5 weeks ago
Dear Subotai V Location, facilities, good and service delivery. It sounds like we have ticked all the right boxes. Thank you for your lovely review and kind words on Rashid. He is indeed a superstar. Wishing you a happy new year ahead and safe travels Be Well, Greg Gubiani General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WorldNormad wrote a review Dec. 2022
Singapore, Singapore1 contribution1 helpful vote
I was looking forward to this trip to KL after not been able to travel for 3 years due to Covid. I used to stay at Banyan Tree but decided to try Westin this time to be at the same hotel with friends. We booked the club room but didn’t realise that we can check in at the lounge on level 3 until after check in. So we checked in at ground floor lobby and was served by Sheela. TBH, I haven’t seen someone who hates her job so much. She had a stinky face throughout the entire time, no greeting, no smile, bluntly asked for ID and credit card. No explanation of the club benefits instead she threw us a print out so we could read ourself. She appears to be a supervisor from the attitude she gave to her colleagues, very unprofessional. This very unpleasant experience almost ruined our experience at Westin and made us feel very unwelcome. On the contrary, the staff at the club lounge were so attentive and bubbly, we managed to recover from the unpleasant experience very quickly. I hope this review brings to the attention of the management, so no one else has to experience this. Otherwise we are more than happy to spend money elsewhere.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
US$108 - US$135 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin kuala lumpur hotel kuala lumpur, westin kuala lumpur, kuala lumpur westin
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
443
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The Westin Kuala Lumpur - UPDATED 2023 Prices, Reviews & Photos (Malaysia) - Hotel - Tripadvisor

Frequently Asked Questions about The Westin Kuala Lumpur
Which popular attractions are close to The Westin Kuala Lumpur?
Nearby attractions include Pavilion KL (0.2 km), Rumah Penghulu Abu Seman (0.4 km), and Bintang Walk (0.4 km).
What are some of the property amenities at The Westin Kuala Lumpur?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Kuala Lumpur?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Kuala Lumpur?
Conveniently located restaurants include Kampachi Pavilion, el iberico, and Horizon Grill.
Are there opportunities to exercise at The Westin Kuala Lumpur?
Yes, guests have access to a fitness centre, an outdoor pool, and locker rooms available in the fitness centre during their stay.
Are any cleaning services offered at The Westin Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does The Westin Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Kuala Lumpur?
The staff speaks multiple languages, including English and Malay.
Are there any historical sites close to The Westin Kuala Lumpur?
Many travellers enjoy visiting Kuala Lumpur City Gallery (2.3 km), Rumah Penghulu Abu Seman (0.4 km), and Istana Negara (4.9 km).