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The Westin Kuala Lumpur

Hotels.comUS$97*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$137*
US$97*
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US$137*
US$137*
US$97*
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The Westin Kuala Lumpur
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2,360 Reviews from our TripAdvisor Community

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Showing 2,116: English reviews
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Reviewed today NEWvia mobile

I am writing this as I finish my second week in KL. To be honest I only picked the Westin because the JW Marriott was under renovation. Thank you Marriott. Otherwise I would not have discovered this gem. I have the good fortune to travel all over the world and I am convinced that while hotel rooms are all the...

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Helpful?
Thank Bradd M
Reviewed yesterday NEWvia mobile

Westin KL has always been my favourite hotel everytime I pay a visit to KL. However on my last stay at the third week of January 2017, I was disappointed. I was double charged on my credit card but also on my debit card. I have been given a run around on the case and promised that the funds will...

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1Thank BPrabowo
Reviewed yesterday NEW

Everything was perfect. I had a executive room. High level with a very nice view. The room was smoking and was very good. The location is perfect just in front of a big and luxury mall. The staff very efficient and friendly.

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Helpful?
Thank Sh J
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Sh J Thank you for staying with us and your time in reviewing our hotel - very happy to know you had a wonderful stay but most importantly our team took good care of you. Look forward to welcoming you back soon be well Ko van den Hil General Manager

Reviewed 3 days ago NEW

the location is good for those city shoppers.. with Pavillion nearby and Bukit Bintang near by. There is quite endless shopping. Food is with in reach. The room is big and comfy and the bed is heavenly, so good that you can fall a sleep almost immediately. the room is very clean. Just a bit expensive...

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Helpful?
Thank Jim K
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Jim K Thank you so much for staying with us and your time in reviewing our hotel - extremely happy to hear you had a wonderful stay. My team and I look forward to welcoming you back soon be well Ko van den hil General Manager

Reviewed 5 days ago NEW

Just returned from a business conference at this hotel. The facility is on a par with or superior to high end Westins anywhere in the US. What set my experience apart was the friendly, helpful, polite staff. They always had a smile and couldn't do enough for you. It was my first visit to Kuala Lumpur, and they helped leave...

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Helpful?
Thank Dunlop F
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Dunlop F Thank you very much for the great feedbacks - delighted to hear you had a great stay but most importantly the team provided personal and instinctive experiences. Please come back again whenever you return to Kuala Lumpur be well Ko van den Hil General Manager

Singapore, Singapore
Reviewed 6 days ago NEW

Overall, the hotel room is nice, updated and spacious. The staff also is gracious and accommodating. Location-wise, it is dead smack at the center of Bukit Bintang leisure area so people with the intention of going to KL for shopping will find this hotel suitable. But for an expensive hotel such as this, I was expecting cleanliness to be at...

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Helpful?
Thank Jose Michael H
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Jose Michael H First and foremost, please accept our sincere apologies for the challenges experienced. Honestly I have no excuse for what you have gone through but can only say that the matter could have been handled in a better manner. I have shared all your observations with the team and corrective actions will be taken to avoid similar...

Reviewed 6 days ago NEWvia mobile

I stayed for 3 nights. The room was spacious and the hotel very clean. Room service employees and staff were efficient, well trained and presentable. The dining options were excellent. We had breakfast at Living room, we also had dinner at Prego, and finally we had the attentions of the chef at Qba Bar who came to our table to...

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Helpful?
Thank Geraldine d
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Geraldine d, Thank you very much for staying with us and the great feedbacks - I am very happy to share them with my team. All of us here look forward to welcoming you back soon be well Ko van Den Hil General Manager

Kuala Lumpur, Malaysia
Reviewed 1 week ago

I stayed at The Westin on business and right from the start I knew that I had picked the right hotel. The conceirge was welcoming and opened the doors for everybody, something I noticed a lot of other hotels didn't do. Mary and her reception team were also most excellent. Everybody had big smiles on their faces at this Hotel....

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Thank craigbrown2017
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings craigbrown2017 Thank you for staying with us and the wonderful feedbacks - you have given me great joy to share them with the team. Please come back again whenever you return to Kuala Lumpur be well Ko van den Hil General Manager

Kuala Lumpur, Malaysia
Reviewed 1 week ago

We had our wedding in Westin in June'16 and it was a beautiful setting. There was no pillar in the ballroom obstructing views and it could accommodate a good 30 tables and a dance floor. The bridal suite we got was also very spacious and we were very happy with the room and assistance provided for our wedding. The hostess...

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Helpful?
Thank poisonousapple
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

We appreciate you taking time to share with us your stay and event experience. We are terribly sorry for the lost of the wedding gift. Please rest assured that appropriate investigation already done and the outcome was a negative findings. We would love to see you come back. be Well Ko V

KK
Reviewed 1 week ago via mobile

1. Location was excellent. It is just opposite Pavillion's main entrance! 2. Service staffs were well trained and polite. 3. Executive floor rooms are only slightly bigger but the executive lounge is huge. Excellent for meetings. 4. Breakfast spread was excellent. Wait staff was polite. 5. Concierge was helpful. Hard to find fault here.

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Helpful?
Thank kingdavid88
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings kingdavid88 Thank you very much for staying with us and the great feedbacks - I am very happy to share them with my team. All of us here look forward to welcoming you back soon be well Ko van Den Hil General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, Pizza, European
The Living Room
The Living Room
Cuisines: Asian, International
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $150 - $309 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#28 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
16 questions
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Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms seem to be wonderful”
craigbrown2017, 18 May 2017 | Read review
“Get a room as high as possible to get amazing view of KL.The hotel is very well designed and no rooms are adjacent to the elevator.”
annesofiel964, 6 May 2017 | Read review
“Executive or Club rooms are the best”
X7623QJalib, 2 May 2017 | Read review
“Take the 1 bedroom residence if you have a small family”
, 27 Apr 2017 | Read review
“Top floors have great views of the city”
106stephen, 26 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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