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The Westin Kuala Lumpur

2,703 reviews
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Traveller (1455)
Room & Suite (897)
Dining (210)
Overview
  • Excellent53%
  • Very good32%
  • Average10%
  • Poor3%
  • Terrible2%
Travellers talk about
“heavenly bed”(145 reviews)
“prego”(101 reviews)
“bukit bintang”(231 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
All hotel details
Rooms
Mar. 5Mar. 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,703)Write a Review
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1,021 - 1,025 of 2,432 reviews
Reviewed 16 January 2015

My husband and I had a 3 day stay at the Westin after a 3 week holiday in Sri Lanka. We cannot speak highly enough of the service we received. WE arrived at the hotel at 7.00am after flying all night from Sri Lanka and...More

Thank Julie S
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 18 January 2015

Greetings Julie S On behalf of the team, thank you for your support and truly appreciate your time in reviewing our hotel - delighted to hear you had a great stay experience. Please come back again whenever you return to Kuala Lumpur. Take care Ko...More

Reviewed 16 January 2015

Specifically requested for non-smoking and quiet rooms away from the lift area. Was given both rooms at two separate ends. One room was given us late in the afternoon as there was no available non smoking king bed at the time of check in. However...More

Thank XynT
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 18 January 2015

Greetings XynT First and foremost, please accept our sincere apologies for not being able to accommodate your request. As for the cigarette smell in a room of a non smoking floor, we hope you understand that this is beyond our control especially when guest brings...More

Reviewed 13 January 2015

We had a special anniversary which the hotel went the extra mile and gave us a great view. They tried hard to make our stay very special and would recommend this hotel to any one! Our daughter stayed in the room with an exceptional roll...More

Thank Sue S
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 13 January 2015

Greetings Sue S We thank you for staying with us and giving us an opportunity to celebrate your anniversary with you - delighted to hear all of you had a great stay experience. Your other comments have been shared with the team. Once again thank...More

Reviewed 12 January 2015

Travel with my wife.We couldn't even wait to check out before reviewing this hotel!! Its our second evening here and the Westin Kuala Lumpur is by FAR the most outstanding hotel we have stayed in. Check in was great, the staff Odie so welcome, and...More

Thank Mcquine
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 13 January 2015

Greetings Mcquine Thank you so much for the wonderful review - you have given me great joy to share your feedbacks with the team. Happy to hear our services and facilities live up to your expectations but most importantly Odie provided personal and instinctive services....More

Reviewed 11 January 2015

I stayed here with my fiance for 2 nights during Christmas time and it was nothing short of memorable. Check in was smooth and quick, and manager Mandy was super polite and helpful.We needed tips for dinner and shopping, she went out of the way...More

1  Thank Sherry L
Response from Ko V, General Manager at The Westin Kuala LumpurResponded 12 January 2015

Greetings Sherry L We thank you for saying with us and truly appreciate your time in sharing your stay experience - extremely delighted to know Mandy provided personal and instinctive services. She is indeed a GEM and we are very lucky to have her in...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Airport Transportation
Dry Cleaning
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$120 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Kuala Lumpur
#18 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
US$120 - US$224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Kuala Lumpur
#18 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
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Traveller (1455)
Room & Suite (897)
Dining (210)
Pool & Beach (73)
Amenities (59)
Business Centre & Event Rooms (37)
Family and Play Areas (10)
Questions & Answers
Ask a question
Muzammil Ahamed S
4 January 2018|
AnswerShow all 3 answers
Response from kyh86 | Reviewed this property |
No free pick up and send service but they offer a hotel chauffeured service for a price that is much more expensive than normal cab fare. In Msia there is also Uber or better , GRAB , car service that is very reliable... More
1
Vote
Tomy T
5 October 2017|
AnswerShow all 2 answers
Response from tunkuharun | Reviewed this property |
Hi Tomy, they used a small playground for kids by the pool. Not sure whether it is still there. I would suggest you to contact Westin KL for full details. Thank you.
1
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Room Tips
"If you're travelling with family, I wouldn't suggest this hotel"
Read review
"Go for deluxe room with better view on the Bukit Bintang side"
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"Higher floor and facing the city to have a good view."
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"Comfortable"
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