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The Westin Kuala Lumpur

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2,182 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Kuala Lumpur
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Showing 1,954: English reviews
Istanbul
Level Contributor
430 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 265 helpful votes
Reviewed 25 June 2013

First of all Westin has a great location across the street from Pavilion. The service was splendid and very attentive. Our original booking was a lovely 2 bed Executive Apartment and hotel offered us a complimentary upgrade which made our stay even more memorable. The meals and the executive lounge was just fantastic. Westin will be our only choice when... More 

Helpful?
Thank FiddlingTravelNotes
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Fiddling TravelNotes Thank you for the review - it's always good to hear our guests enjoy themselves during their stay. Look forward to welcoming you back when you return to Kuala Lumpur. Take care and be well Hratch Khatchanian General Manager More 

Singapore, Singapore
Level Contributor
163 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 24 June 2013

If you are looking for a relaxing weekend getaway, with plenty of food & shopping choices within a stone's throw away, than look no further then The Westin, KL. It is literally just opposite Pavilion Mall, which requires at most 50 steps to cross the road to reach the mall entrance. Don't bother trying the breakfast at the hotel unless... More 

Helpful?
Thank fuschial
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings fuschial We thank you for staying with us and taking the time to review our hotel. Please accept our apologies for the faulty flush in the toilet but happy to know service recovery was prompt and efficient. Look forward to your next stay soon. Take care and be well Hratch Khatchanian General Manager More 

Dubai, United Arab Emirates
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 June 2013

Stayed in this hotel and i have to admit it is great. Very central, just a few minutes from the mall, great F&B dinning experience and a very nice bar with latin music downstairs. Service was very friendly, professional and were able to assist any time. Rooms are spacious, modern and light. Bathrooms are very well designed, practical with lots... More 

Helpful?
Thank ioanna k
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings hOlidaymaker2011 We thank you for staying with us and extremely delighted to know my team provided personal, instinctive and renewing experiences - this is how you should feel at The Westin. Please come back again soon. Take care and be well Hratch Khatchanian General Manager More 

Dubai
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 June 2013

I stayed 8 days for business, great views of the city and right in front of one of the main shopping centers. You can walk to the Petronas tower. However they charge for internet which I find it not nice, although maybe everybody does the same. And the business center is extremely expensive: for SCANNING a document is 10 ringgit... More 

Helpful?
Thank At D
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings AtD We thank you for staying with us and taking the time to review our hotel. Yes you are right, most of the hotels in Kuala Lumpur do charge for usage of WiFi in the rooms. However, we do provide this service on complimentary in all restaurants and public areas. Similarly, the charges for using the facilities in Business... More 

Semarang, Indonesia
Level Contributor
65 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 23 June 2013 via mobile

Chose this hotel since I'm a Starwood member and proved to be a wise one. Got a Premium Room with Twin Towers view, very nice. Location is unbeatable, literally in front of Pavillion Mall KL and next door to JW Marriott. Ample of dining venues to choose from, both in-house, next door at JW, or at Pavillion. Room cleanliness, service,... More 

Helpful?
Thank HenkyH
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings HenkyH We thank you for the fantastic reviews - glad to hear you had made the right decision. Look forward to your return should travel plans bring you back to Kuala Lumpur. Take care and be well Hratch Khatchanian General Manager More 

Ravenna, Italy
Level Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 21 June 2013

I have stayed in other hotels in the area, and the Westin is great value for money comparatively. The rooms are excellent, modern & comfortable. The property itself is good & well maintained. The location is excellent, right in the midst of shopping malls & restaurants. It is a pedestrian friendly area & close to the Petronas Towers as well.... More 

Helpful?
1 Thank masifk
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Masifk We thank for staying with us and appreciate you taking the time to review our hotel - it's always good to hear our guests enjoy themselves during their stay. Look forward to your return soon. Take care and be well Hratch Khatchanian General Manager More 

Singapore, Singapore
Level Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 June 2013

Very good service and a really comfortable bed. The room we stayed in was showing its age although it was well-stocked. Staff are friendly and welcoming. A good central location along Bukit Bintang where the shopping malls are. Parking is within the same building.

Helpful?
Thank passionheart
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings passionheart We thank you for sharing your stay experience - great to hear you had a comfortable stay and like our bed, which is one of our signature heavenly products. Look forward to welcoming you back soon. Take care and be well Hratch Khatchanian General Manager More 

Singapore
Level Contributor
41 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 19 June 2013

Westin KL is one of the numerous 5-star luxury hotels in Kuala Lumpur. As a SPG preferred member, we stayed here for 2 nights in the premium city-view room. Service is good but could be better. We like the daybed in the room the most, comfy beside the oversized window overlooking the pavilion mall next door - In fact I... More 

Helpful?
1 Thank Clear_Brook_Rae
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Clear_Brook_Rae We thank you for your support and delighted to hear you had a great stay experience - agree with you that ours is one of the best breakfast buffets - in fact it is our signature breakfast incorporating SuperFoods. Look forward to your return soon. Take care and be well Hratch Khatchanian General Manager More 

Singapore, Singapore
Level Contributor
44 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 18 June 2013

Drove to KL recently, and stayed at Westin for a couple of nights. All day parking at the underground car park was RM8. The facade is nice and grand, and just besides JW Marriot (RitZ Carlton), and opposite Pavillion shopping center, it is also a short walk to BB Plazz, Sungei Wang, Fahrenheit etc. Lobby so-so, however, there are many... More 

Helpful?
Thank MELAKABAGUS
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Melakabagus We thank you for staying with us and taking the time to review our hotel - good to hear our staff were friendly and provided prompt and efficient services. Please plan a longer stay on your next visit - my team and I look forward to welcoming you back. Take care and be well Hratch Khatchanian General Manager More 

1 review
Reviewed 18 June 2013

I had an enjoyable stay at the Westin. There was a great view from my room, especially the view of the twin tower and the surroundings at night. It was very beautiful. The staff were friendly, helpful and attentive. Whenever I went out or back in the hotel, they greeted me warmly with smiles. And the staff at the concierge... More 

Helpful?
Thank Tngtng
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Tngtng We thank you for giving us an opportunity to welcome you - it's always good to hear our guests enjoy themselves during their stay. Look forward to your next visit soon. Take care and be well Hratch Khatchanian General Manager More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Indian, Asian, International
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $149 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Kuala Lumpur staff and other travellers.
8 questions
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Singapore, Singapore
5 months ago
Singapore, Singapore
over a year ago

See all questions (8)

Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As for a room on a higher floor if you want a good view”
 of 5 bubbles 88sh8, 20 Nov 2016 | Read review
“Good location for shopping”
 of 5 bubbles No7Agency, 16 Nov 2016 | Read review
“Rooms on the higher floors will offer you an excellent view of the street outside”
 of 5 bubbles BugInTheAir, 27 Oct 2016 | Read review
“Facing Pavilion Mall is better”
 of 5 bubbles RSanthosh, 26 Oct 2016 | Read review
“located near business and shopping district, not so good view can be expected”
 of 5 bubbles shunimada, 20 Oct 2016 | Read review
5 of 5
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