Very first thing is the parking convenience really makes me feel comfortable and safe. Reception staff are helpful and very keen.Room and room dine in service are amazing and always keep me come back again and again to this hotel..Great memories,keep it up your good level of customer service.
The hotel is nice and the staff takes care well of their guests, but their fighting fish in the vase on the concierge desk and nearby need some basic care, the fish is not moving , they are at the surface trying to breathe. I spoke with Akmal from the concierge desk, that their fighting fish look like lacking oxygen in the water. Hopefully, the staff will also take a good care of their beautiful residents.
The sunway putra hotel is very big and spacious, love the rooms and the services provided by the hotel and food too. I would like to visit again. Thank you for Jacquelin for the room service. The hotel is very clean and hygiene is maintained too.
The Sunway Putra Hotel in Kuala Lumpur is a huge sprawling hotel, on top of the Sunway Putra Mall. Despite its imposing size, the fantastic, friendly staff, manage to make staying there an absolute pleasure. I contacted the hotel on a couple of occasions before our stay,. Each time I was answered quickly, politely and efficiently. The hotel reception is actually on the 9th floor, so you use the elevators to enter the hotel, either from street level or from the mall, which is also attached to two different metro stations. The lobby is huge and imposing with a rather grand dome in the centre. We were upgraded to a higher spec room on arrival, which was very kind. Our room 2510 was huge and well furnished, with a balcony and stunning views of Kuala Lumpur, especially The Petronas Twin Towers. The bed was comfortable and the bathroom modern. There was a nice tea and coffee selection and a very reasonable room service menu. Our only two very minor negatives were the pillows did not seem great quality and the towels were quite thin. The Sunway Putra has a large pool, although we were often the only people there. The pool was well maintained and there were plenty sun loungers and tables in the area. There was also a children's pool and play For us, it was all about location. The Sunway Putra is close to the city centre, yet far enough away to relax. But with two metro stations attached to the hotel and Kuala Lumpur's fantastic transport service at your disposal, you can't go wrong …
The hotel is clean on a very good location. Meals are continental I loved the variety. Room service commendable thank you to Jackline and Samsinah and the reservation team. In all Kuala Lumpur is a placeto visit. I look forward to coming again.
Meals have been great. Not to forget the cleaness of the bathrooms and the variety of food specialties whether vegetarian or non- vegetarian. The ballroom was also exquisite,and Jackeline and Samsinah have been cooperative and spot on room cleaners.
I had a lovely stay at this hotel, a short Grab ride from KLCC. Reception staff were very efficient. Lovely room, clean, great housekeeping. Nice pool. Had breakfasts via in-room dining, really nice and well-priced. Loved the pool. Excellent value for money and I will definitely stay again.
Amazing service, all the concierges were hospitable and welcoming, especially shervin and Akmal. They helped us get around KL and to the airport with all out luggage. They even stored it for us while we spent our time in KL before our flight after we had checked out. The receptionist were amazing too and the overall hotel experience was the best one I’ve had yet.
Am very happy, nurul Islam and Sam sina take cleaned my room very nice. They were very friendly. And the hotel is soo nice and clean. I have referred my friends who would wish to come in malyshia to stay here.
Many things need to update and do maintenance to the room, my first check in room, one third of the window seal is broken, and when I ask the pool staff to turn on the jacuzzi, he said only can open from 4-6pm, and afterwards I found out is broken. The restaurant staffs provided excellent services, my waitress Miss May, the two managers Mr Khang and Mr Haiqal, they all have professional services, only the egg counter chef a little cool face, other than that, the breakfast buffet is a must try, lots of variety and best service