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Sunway Putra Hotel

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Sunway Putra Hotel
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1,288 Reviews from our TripAdvisor Community

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Showing 1,026: English reviews
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Singapore
Reviewed today NEW

~ Greetings from Prince Hotels & Resorts ~ " Bad Experienced " No One Cares & NOT even apologize for their mistake .... 1/ Bell Boy promised to send bags to the room ( Put Inside the Room * Confirmed Boy said NO PROBLEM SIR , but came back at 11:20 hrs ( 11:20 PM ) bags was still at...

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Helpful?
Thank HAMTARO1960
Singapore, Singapore
Reviewed yesterday NEWvia mobile

Pros. Good hotel, stay in deluxe room, comfort n clean, good shopping n food area, near to train station, free pick up n drop off to klcc, nice stay n polite staff, breakfast was wonderful with lots of variety. Cons. Very slow check in, queue was long, took almost 1 hour standing in queue to check in, n still has...

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Helpful?
Thank jayjameel
Subang Jaya, Malaysia
Reviewed 3 days ago NEW

A day prior to arriving, I made a call to the hotel to seek for reservation confirmation and to request for early check in. I am not upset with the hotel rules, whereby no early check in allowed. However, I am upset with they way the person on call talked to me. No professional tone maintained, there was quite a...

Review collected in partnership with this hotel
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Helpful?
Thank amirashahMN
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this review

Dear AmirashahMN, Thank you for taking the time to provide us your review on TripAdvisor. I am sorry to hear you encountered a few issues upon check-in and for sure I will share this feedback with my front desk team to improve our standard of services. However, I am very pleased to know that you were happy with our room...

London
Reviewed 4 days ago NEW

Checking in was slow. We were originally given a room that stank of cigarette smell. We were then moved to a room that was already taken. Due to the inconvenience without prompt, the Manager upgraded the family to a suite. For us that made the trip for us as the space you get is fantastic. The room was large and...

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Helpful?
Thank wasapninworld
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this review

Dear Wasapninworld, Thank you for choosing to stay with us and for the excellent rating. I am very pleased to know that after an upgrade you were satisfied and happy with the room cleanliness, the breakfast spread and its facilities. We certainly look forward to the pleasure of welcoming you back for another memorable stay at Sunway Putra Hotel. Thank...

Perth, Australia
Reviewed 6 days ago NEW

the hotel was in a convenient location for our visit to the furniture fair. I paid a little more for the club room and it is well worth it . The club room is basically made up of 2 adjoining rooms, the first room has a kitchen, meals area, sofa and tv ( they brought in a single bed )...

Review collected in partnership with this hotel
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Helpful?
Thank nicklK9998OI
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this review

Dear Nicklk999801, I am delighted to read that your stay with us was a pleasant one. Glad to know that you liked the hotel and it's facilities. I am happy to hear that you are impressed with the food spread offering for our breakfast and dinner and free top shelf drinks from 6pm to 8pm at the club lounge on...

Singapore, Singapore
Reviewed 6 days ago NEW

My 2nd time staying here, booked the Club room and had an amazing exclusive check in at the club lounge at level 34. I came back again because this hotel is just above Sunway Putra mall. With so many retail shops and restaurants, you hardly need to go anywhere else. With PWTC monorail station within close proximity (by taking the...

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Helpful?
1Thank ElvenPrince
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this review

Dear ElvenPrince, Thank you for your valuable time in sharing your review with us. I am delighted to know that you enjoyed your stay with us and I will share your kind words with my team, whom I am sure will be overjoyed to receive your praises and compliments. My team and I, certainly look forward to welcoming you with...

Reviewed 1 week ago

I had absentmindedly realised I had left my wedding ring in the bathroom only a few hours after I had checked out. A quick call was made and they took less than an hour to investigate and locate it. I am so very thankful and grateful that the wonderful and efficient staff reunited me with it! Now onto the review...

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Helpful?
Thank yellowshaun
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this review

Dear 176shaunl, Thank you for choosing to stay with us during your recent trip to Kuala Lumpur. My team and I are happy to know that we managed to locate your wedding ring within an hour and that you were happy and satisfied with our service. We are honor to hear your exceptional experience you had with us during your...

Melaka, Malaysia
Reviewed 1 week ago

Arrived at 3.30pm and was told that the room was not ready. The receptionist informed that it would only be ready in 2-3 hours. Although, ultimately, the room was ready in about 30 minutes, it was such a hassle and it was a surprise that I have encountered this issue in a 5-star hotel. Additionally, when the receptionist told me...

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Helpful?
Thank MaySiah
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this review

Dear MaySiah, Thank you for choosing to stay with us and your comments of our hotel. Please accept my sincere apologies for the unpleasant experience you have outlined during your stay with us. Rest assured that we have been dealing closely with the respective team at how we could ensure a more flawless experience at Sunway Putra Hotel. Once again,...

Reviewed 1 week ago via mobile

Like it very quiet near to subway mall easy to access every where easy to find transportation. Clean place good breakfast every day good price and organised staff free good Internet WiFi no password need it .

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Helpful?
1Thank Mohammad D
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this review

Dear Mohammad D, Thank you for choosing to stay with us and your kind words of our hotel. I am delighted to know that we have exceeded your expectations in all areas. It was a pleasure to have been of service to you and we certainly look forward to welcome you back to the hotel in the near future. Thank...

Melbourne, Australia
Reviewed 2 weeks ago

Stayed in this hotel as was near the to my business requirements. The hotel seems to be alittle dated but the staff and professionalism that they delivered were second to none .Breakfast was of course up to the standard one would expect from a hotel of this standard.

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Helpful?
Thank brazzags
sunwayputrahotelkl, General Manager at Sunway Putra Hotel, responded to this review

Dear Brazzags, Thank you for choosing to stay with us and your wonderful comments of our service. I am delighted to know that we have exceeded your expectations in all areas and we certainly look forward to welcoming you back to the hotel in the near future. Thank you. Kind regards, Michael Monks General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sunway Putra Hotel is a brand new 5-star hotel in Kuala Lumpur that is perfect for work or play. Located along the Diamond Triangle, the hotel is only 15 minutes away from the central business district of Kuala Lumpur and strategically poised in one of the most vibrant parts of the city. Overlooking the iconic Putra World Trade Centre and adjacent to Sunway Putra Mall, the hotel enjoys superb transportation access and provides an exciting place to stay, shop and dine. We offer 650 completely renovated guestrooms with four classic collection; Superior, Deluxe, Classic Suites and Clubs, a large divisible Grand Ballroom along with 14 other spacious function rooms that caters to MICE delegates as well as high profile guests and celebrated socialites. At Sunway Putra Hotel, we provide fawning service, creative catering and innovative spaces to make your stay not just memorable but also spectacular! ... more   less 

Additional Information about Sunway Putra Hotel

Address: 100 Jalan Putra, Kuala Lumpur 50350, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $68 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sunway Putra Hotel 5*
Number of rooms: 650
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Asiatravel.com Holdings, Hotels.com and Travelocity so you can book your Sunway Putra Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Legend Hotel Kuala Lumpur
Legend Kuala Lumpur
Hotel Style:
#28 Business Hotel in Kuala Lumpur
#31 Luxury Hotel in Kuala Lumpur
#31 Family Hotel in Kuala Lumpur
#31 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Sunway Putra Hotel staff and other travellers.
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Questions? Get answers from Sunway Putra Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't be shy to ask for an upgrade”
 of 5 bubbles wasapninworld, 23 Mar 2017 | Read review
“Rooms facing Twin towers”
 of 5 bubbles ElvenPrince, 21 Mar 2017 | Read review
“overall is good”
  • cozy bed
  • hallway of the room hotel
  • huge space
  • warm shower, strong spray
  • nice
 of 5 bubbles wmh859, 8 Mar 2017 | Read review
“Not superior room. Go for better room category if you can afford. .”
  • Pantry area - superior room
  • Superior room lounge area
  • Queen bed - view from living room
 of 5 bubbles Fahmz, 25 Feb 2017 | Read review
“any room would be perfect”
 of 5 bubbles , 14 Feb 2017 | Read review
5 of 5