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Grand Hyatt Kuala Lumpur

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Grand Hyatt Kuala Lumpur
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2,206 Reviews from our TripAdvisor Community

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Showing 1,830: English reviews
Baku
Reviewed yesterday NEW

Thoroughly enjoyed our stay here. Firstly, the staff, from the moment you step out of your car, till you leave, are superb: courteous to a fault, unfailingly helpful and very good in their roles. The room was simply decorated, but uses space well: wall panels that open allow space to be divided; even with a extra bed it was roomy;...

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2Thank bakusean
Reviewed 2 days ago NEWvia mobile

The rooms are extremely clean and well sized. The presentation and layout is fantastic and doesn't give you the sense of clutter that some hotel rooms can. The walk in wardrobe and large shower area are a bonus. The staff are attentive and friendly. Only downside is the lighting system which is complicated Given so many switches control so many...

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Thank Liza_n1
Chennai (Madras), India
Reviewed 2 days ago NEW

After a 6 hour delay in our flight, we were tired and sleepy by the time we arrived at our hotel in KL. All our irritation fled, the moment we walked into the lobby on the 39th floor. What a view welcomed us. Check-in was a breeze. The room was fabulous. Service: very good. Fredrick, who brought our luggage up...

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Thank SilentSensation
Tangerang, Indonesia
Reviewed 3 days ago NEWvia mobile

Just checked out after our 4th time here. The room was the best, great amenities, and desain. The spa, pool and the gym were amazing. The hotel's staffs (most importantly) went the extra miles to make our anniversary memorable, with all the personal touch efforts they did to decorate the room with our pictures together from 4 years ago in...

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1Thank Yuqqe M
GHKualaLumpur, Executive Assistant Manager - Rooms and Sales & Marketing at Grand Hyatt Kuala Lumpur, responded to this review

Dear Yuqqe M, Happy Anniversary and thank you for choosing to celebrate such special moments here! Your great support and recognition for all our colleagues are indeed much appreciated, especially your mention of Rachel who has gone above and beyond in creating a memorable experience for you! Her initiatives are certainly commendable and we will congratulate her for doing such...

Western Australia, Australia
Reviewed 3 days ago NEW

It’s our third trip to Kuala Lumpur and I can happily say that the Grand Hyatt Hotel is the best hotel that we have stayed in so far. We have experienced outstanding customer service from the moment we walked into the hotel’s doors. We would like to thank Mrs Petrina Tay who works at the hotel lobby for making our...

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2Thank Zumal987
GHKualaLumpur, Executive Assistant Manager - Rooms & Sales & Marketing at Grand Hyatt Kuala Lumpur, responded to this review

Dear Zumal987, Our team are wearing broad smiles and much encouraged after reading your review, many thanks for your wonderful praises! Both Petrina and May are thrilled and motivated by your recognition of their hard work. Rest assured we will continue to give our best always. Looking forward to the next opportunity of welcoming you back. Best regards, Parveen Kumar,...

Kuala Lumper, Malaysia
Reviewed 3 days ago NEW

This hotel is excellent. I could not fault the staff, service, rooms amenities or overall value for money. There is not one thing I experienced at this hotel that I would rate lower than a 10 out of 10. I stay in a lot of hotels and the Grand Hyatt KL is up in my top 5 best hotel experiences.

Review collected in partnership with Hyatt Hotels
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Thank 735coliny
GHKualaLumpur, Executive Assistant Manager - Rooms & Sales & Marketing at Grand Hyatt Kuala Lumpur, responded to this review

Dear 735coliny, We are so humbled and honoured to make it to your top 5 best hotel experiences, thank you very much for this truly kind compliment! Here’s to many more opportunities of welcoming you back to Grand Hyatt Kuala Lumpur! Kind regards, Parveen Kumar, EAM - Rooms and Sales & Marketing

Mumbai (Bombay), India
Reviewed 4 days ago NEWvia mobile

I attended a business meeting and stayed here from 18th to 21st Jan 2017. I am disappointed to say that though I liked the overall ambience of hotel, rooms, meeting halls (Grand Salon) but when I was out of the room (3520), some hotel staff stole Malaysian Ringgit 1100/- from my laptop bag. Yes I know that I should have...

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Thank MANIC_KHOPDI
London, United Kingdom
Reviewed 4 days ago NEW

The Grand Hyatt in Kuala Lumpur is a true 5 star hotel located in the middle of the Golden Triangle. Part of the Grand Hyatt brand, the hotel definitely lives up to its luxurious brand name. I’ve put together a short list of why I found my stay at the Grand Hyatt to be so special! THE ROOMS Every one...

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1Thank Becky_vanDijk
GHKualaLumpur, Executive Assistant Manager - Rooms & Sales & Marketing at Grand Hyatt Kuala Lumpur, responded to this review

Greetings Becky_vanDijk, Thank you for choosing us and submitting this detailed post plus the great shots too :-)! We are happy to know we have ticked all the right boxes for you and that we live up the Grand Hyatt brand, thank you! We would love to see you return soon to enjoy more of Grand Hyatt and Kuala Lumpur....

Los Altos Hills, California
Reviewed 5 days ago NEW

This was our 2nd time to stay at Grand Hyatt in Kuala Lumpur. In our 1st stay, we felt that Hyatt has the clean/new room with excellent services and foods with 5 star mark. This time, we had same excellent experience as follows: 1. Reservation: We were at Mandarin Oriental Hotel (MO) of Kuala Lumpur and decided to escape from...

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1Thank M M
GHKualaLumpur, Executive Assistant Manager - Rooms & Sales & Marketing at Grand Hyatt Kuala Lumpur, responded to this review

Dear M M, Thank you for returning to stay, we highly appreciate your great support! Your mention of the lunch experience at poolside has been shared with our Executive Chef to ensure something like this does not happen again. My sincere apologies for that occurence and rest assured we will be extra careful in future. We look forward to welcoming...

Malta
Reviewed 5 days ago NEW

This hotel is located in the very center of Kuala Lumpur. Some rooms even have view on Petronas towers, however you can enjoy the view while having breakfast. Rooms are spacious and clean. Service is amazing. We stayed in suite which is 105 sq meters - really good big and comfortable room to accommodate family of 4.

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1Thank Ulaks
GHKualaLumpur, Executive Assistant Manager - Rooms & Sales & Marketing at Grand Hyatt Kuala Lumpur, responded to this review

Dear Ulaks, Happy to hear our central location plus the spacious Grand Suite has led to an excellent stay experience. We agree having breakfast while enjoying the view from THIRTY8 is a perfect way to start the day! We look forward to welcome all of you back some time in the near future. With best wishes, Parveen Kumar, EAM -...

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Amenities

Highlights
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Laundry Service
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Overlooking the iconic Petronas Twin Towers and adjacent to Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur is a five-star luxury hotel that is strategically located in the heart of Golden Triangle shopping and entertainment district. The hotel is within walking distance to some of the city's premier destinations such as the Suria KLCC Shopping Mall, KLCC Park, Malaysian Philharmonic Orchestra, Pavilion Kuala Lumpur Shopping Centre, Bukit Bintang and many more. Features 412 guestrooms including 42 suites, three vibrant dining options, seven highly versatile meetings and events space, Essa Spa, 24-hour fitness centre and an outdoor freeform swimming pool surrounded with lush greenery. ... more   less 

Additional Information about Grand Hyatt Kuala Lumpur

Address: 12 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $197 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Kuala Lumpur 5*
Number of rooms: 412
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Hotels.com, Travelocity and Hyatt Hotels Corporation so you can book your Grand Hyatt Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#1 Spa Hotel in Kuala Lumpur
#2 Luxury Hotel in Kuala Lumpur
#2 Family Hotel in Kuala Lumpur
#2 Romantic Hotel in Kuala Lumpur
#2 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt Kuala Lumpur staff and other travellers.
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Questions? Get answers from Grand Hyatt Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are quiet. Try and get one with a view of the twin towers and be prepared to be dazzled.”
 of 5 bubbles SilentSensation, 22 Jan 2017 | Read review
“Room with view to twin towers.”
 of 5 bubbles X2562HBmm, 19 Jan 2017 | Read review
“Tower Facing rooms are best for a memorable experience”
 of 5 bubbles Traveller062014, 17 Jan 2017 | Read review
“Tower View rooms are worth the extra money. Ask for a room on a high floor.”
 of 5 bubbles katel0uis3, 15 Jan 2017 | Read review
“Get the rooms facing KLCC tower and park.”
 of 5 bubbles JimboJ0nes, 11 Jan 2017 | Read review
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