Grand Hyatt Kuala Lumpur

Grand Hyatt Kuala Lumpur

吉隆坡最好的五星級酒店
Traveller (4365)
Grand Hyatt Kuala Lumpur - Grand Twin Tower View Suite (Bedroom)
Room & Suite (1770)
Grand Hyatt Kuala Lumpur
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About

4.5
#22 of 507 hotels in Kuala Lumpur
4.8 of 5 bubbles
Location
4.7 of 5 bubbles
Cleanliness
4.6 of 5 bubbles
Service
4.4 of 5 bubbles
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Overlooking Petronas Twin Towers and adjacent to Kuala Lumpur Convention Centre, Grand Hyatt Kuala Lumpur is a five-star luxury hotel strategically located in the heart of Golden Triangle shopping and entertainment district. Features 411 guestrooms including 42 suites, also showcased as having one of the largest entry-level guestrooms in the city. Highly versatile, host dynamic meetings and events at our seven event spaces. Experience interactive and authentic dining with our three vibrant restaurants featuring interactive show kitchens. Rejuvenate with traditional Malay healing and ramuan at Essa Spa, unwind at our outdoor freeform swimming pool surrounded by tropical greenery or stay fit at the 24-hour fitness centre equipped with the latest strength and cardio equipment.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Valet parking
Paid private parking on-site
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Plunge pool
Fitness / spa changing rooms
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Kids' meals
Outdoor dining area
Snack bar
Special diet menus
Children's television networks
Kids pool
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
Sun loungers / beach chairs
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Park View
Great View
Languages Spoken
English, Chinese, Indonesian, Malay

Location

12 Jalan Pinang, Kuala Lumpur 50450 Malaysia
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Kuala Lumpur Intl Airport
46.2 km
See all flights
Sultan Abdul Aziz Shah Airport
18.2 km
See all flights
Raja Chulan
5 minKuala Lumpur Rapid KL
4.5
4.5 of 5 bubbles6,050 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in the heart of the city, the Grand Hyatt Kuala Lumpur receives accolades for its convenient location near KLCC and local attractions, providing guests with stunning views and easy access to the city's highlights. Guests have called out the impeccable cleanliness and the array of amenities, including a well-equipped gym and a sizable pool. The service is frequently lauded for its attentiveness and friendliness, contributing to the hotel's welcoming and luxurious atmosphere. While the rooms are celebrated for their space and vistas, opinions on decor and value show some divergence.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Comprehensive

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Detailed Reviews
Abbys M wrote a review Jul 2023
Saipan, Mariana Islands441 contributions222 helpful votes
+1
Hotel's Favourite
5.0 of 5 bubbles
This is yet another unexpected and unplanned trip to Malaysia. Hence, this is also a last-minute booking. The main reason we stayed in this hotel is because my teen son wanted to visit the historical Petronas twin tower. We heard from friends that this hotel is the closest and can be seen in our hotel room. Unfortunately, our room view did not have that which was alright. I mean, we asked however, the hotel was fully booked and could not accommodate us. Understandable. Disappointed? Maybe but not a deal breaker.

The hotel itself is impressive. They have a sky lobby which is situated in 36th floor. You can definitely see the Petronas while checking-in. Staff was all friendly, speaks English and very accommodating. Our room was in 35th floor and it was super nice, super clean, super comfy - with 2 twin bed (supposedly) but it's actually 2 double beds. The hotel also put that together in advance, so it really equaled to a one king size bed or bigger. Since there's 3 of us, 2 adults and a teen, we had a cot brought in for him, thinking the beds will be single and small (Asian size). Had we known, it was a double size, we'd be ok without the cot. However, our son was pleased he has his own bed. The room itself was nicely set up, like a small studio condo type. Aside from the beds, we have a lounging couch, a study/desk/office area and one side of the room was the bathroom. There's a separate bathroom with a tub and another for the shower, a small walk-in closet and separate room for the toilet. There's also a small sitting area by the bathroom side for make-up or vanity corner. For a family of 3 that's there only for 1 night/2 days, it's a lot of room space, really. The room had a mini bar and the price was reasonable. My teen got Milo chocolate drink twice. 10 ringgit each, that's approx $4.50us total for both. Water bottles are free.

The hotel is situated just 10mins walk to the Pavillion, Museum of the Illusion and the Petronas Twin Tower. Really very convenient. Our stay included breakfast buffet and a happy hour snack at the lounge bar since we are World of Hyatt members. The "snacks" at their club lounge is well... dinner for us. They serve meat cuts like lamb and chicken, pastas, cold cuts, fruits, breads, cakes and etc. A real deal. The servers and staffs are friendly. Offered to even take pictures of us showing the Petronas in the background. The breakfast buffet was overwhelming but not in a bad way, just a lot to choose from. We were in hurry for our day tour, so we sampled a little of everything hurriedly. My teen enjoyed the pastries while I enjoyed the Chinese dim sum fare. My wife was excited to know they have a kambucha station and she enjoyed the Indian breakfast fare.

Another extra special accommodation they provided for us was to give us a late check-out. Our flight back was not until 7pm. After the morning tour, we were exhausted from walking and from the heat. Since we were allowed to check-out at 4pm (which we are grateful); we were able to relax a bit before heading to the airport. We visited their poolside and Essa Spa - simple but with a relax ambiance. We had fun swimming, lounging and snacking for a couple of hours.

Such a great R&R and such a special treat overall to stay here in Grand Hyatt Hotel. I will definitely stay here again when we visit KL, Malaysia again.
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Date of stay: July 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Christian F wrote a review Feb 2020
Yokohama, Japan2 contributions4 helpful votes
5.0 of 5 bubbles
Had a great stay. Nice pool and fast & very helpful service. Bed was comfy, rooms are quiet and bar/restaurant has a great selection on drinks and food. Room bar charges for water bottles but you can have free glasses of water at the lobby. The outside pool and quite big and nice with great view on the Petronas Towers.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
5.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandHyattKL, General Manager at Grand Hyatt Kuala Lumpur
Responded Feb 25, 2020
Dear Christian F, Thank you for sharing this post, nice to hear you have had an enjoyable work stay. The serene atmosphere at the pool does makes for a relaxing oasis and happy this as well as the efficient hospitality left quite an impression on you. THIRTY8 is indeed a great place to wine and dine complemented by a spectacular backdrop of the nearby iconic Twin Towers well loved by many. We look forward to be of service again soon. Best wishes, Robert Dallimore General Manager Grand Hyatt Kuala Lumpur
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Bliybliy wrote a review Sep 2020
Kuala Lumpur, Malaysia584 contributions175 helpful votes
+1
4.0 of 5 bubbles
I stayed for one night and this time I chose the corner deluxe room which have move ground to ceiling windows and the room is much more spacious. My room is facing the convention centre which is currently going through a construction so there is not much of a view I’m afraid. If the room is facing the twin tower then it would have been much better.

What I like about the room is the layout is good and spacious. I like the big windows with a lot of natural lights coming into the room. There is a QR code that you can scan to view the amenities that you can request and I must say they do have quite a list of things you can actually ask for. Usually it doesn’t come with the room when you check in but you can ask for the additional things in their list. So many sure you check it out.

Now for a few things which I don’t really like. First of all the room is big when you walk in but the tv is kind of out of place in the big spacious room. You should be providing a bigger screen tv. Also the furnitures have seen better days I’m afraid. The bed headboard I can see really big tears and scratches all over and it is a eye sore to be honest. It looks like someone have use a blade or something and start cutting and scratching the headboard.

During this COVID 19 period it is good that in the public area you can see hand sanitizer provided almost every corner of the hotel. That is good and for each room you can request for a bottle of hand sanitizer as well. You need to call to request for it. It is not in the room.

Check in wasn’t that good really. I walk to the counter and the lady was kind of busy with something and didn’t even acknowledge me and just let me stand in front of the counter and wait while she is doing her things. I think this is a no no need especially when you are in the service Industry. Whatever it is you need to acknowledge your guests and if you are busy at least just let them know you are attending to something else and will get back to you shortly rather than treating your guest like they are invisible. I didn’t like that at all and it felt a bit awkward actually when I’m standing there and waited and waited to be served.

Overall I think the stay was more than ok but it could have been better. The service could have been better to mAke me feel welcome more and there is definitely room for improvement. But my personal opinion, there are better 5 star hotels around that area definitely which have a better service and made me feel welcome and make me wanted to go back and stay with them again the moment I checked out.
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Date of stay: September 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Kuala Lumpur Management, Other at Grand Hyatt Kuala Lumpur
Responded Sep 17, 2020
Dear Bliybliy, Thank you for being our guest and sharing your thoughts. It is pleasing to hear your views on the spacious room layout and ‘Missing Must-haves’ programme, always a favourite with guests. The refurbishment enhancement suggestion is much appreciated too, rest assured this will be looked into in future. The feedback regarding check in experience was not consistent with the standard of service that we try and deliver to our guests, for certain the comment has been taken on board most positively by the colleague concerned. She will learn from this shortcoming and is committed to be more receptive moving forth. We love another opportunity to be of service again and hope to welcome you back to a seamless stay experience next time. Best regards, Anumodit Chaturvedi Director of Rooms
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sjahshan wrote a review Mar 2020
Sydney, Australia1 contribution2 helpful votes
2.0 of 5 bubbles
Pulling up at the Grand Hyatt and asked to check in on the 39th Floor (Skylobby) was novel, the first time. Then it became irritating that you had to go to the 39th to then catch another lift down to the floor for your room.

Be careful of which room you choose, there is a lot of construction in the area and a Park View room may end up being a view of construction adjacent to a park. If you're in KL for some work and some relaxation be mindful of where the TV is located in your room, most are located above the desk, which means you can't be working and someone watch telly at the same time.

The Breakfast experience was average and not up to the standard of other similarly priced hotels nearby. Unfortunately, the Grand Hyatt in KL relies on a Nespresso machine to make your coffee in the morning. That's sort of okay for maybe a day, then you go out in search of a real coffee which defeats the purpose of having breakfast at the hotel. The quality of the food was average and they were constantly running out of things which we couldn't explain as they were not very busy during our stay.

With regards to getting around KL make sure you download the GRAB app, its there equivalent to UBER and it works really well and is reasonably priced. Do not get the hotel concierge to arrange a taxi for you. Our experience consisted of the concierge charging us 100RM charge for a regular taxi that showed 33RM on the meter at the end of our journey. The stupid thing was the taxi's were parked right out front. Our recommendation is use Grab and choose the middle tier quality ride.

Finally, we need to remind travellers that they need to check their room at the end of the day for toilet tissue to ensure they don't experience a 2am run to the bathroom with no toilet tissue and have to call guest services in an embarrassing state. Now you would think when you're paying more than 1 month pay for 90% of Malaysians for one weeks stay you would get a turn down service where things like toilet paper would be checked. Sorry not at the Grand Hyatt in KL.

We would not stay there again and have crossed the brand off our list when travelling.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2020
1.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandHyattKL, Director of Rooms at Grand Hyatt Kuala Lumpur
Responded Mar 18, 2020
Dear sjahshan, Thank you for reaching out and sharing your feedback. I believe my colleague had been flexible with regard to the room selection and did offer alternative option for room at minimal rate including waiving the late check out charges at that point in time. Also, taxis at the hotel are arranged through an outsourced company on fixed fare basis for airport journey which are likely to have a difference in fare from other street taxis due to reliability and quality of experience. Having said that, I understand this may not have been explained properly and how this resulted in an underwhelming experience. In regards to breakfast, if there is specific feedback on the offerings or items missed, please let Rolf our Executive Chef know directly at rolf.knecht@hyatt.com to ensure he will act on all comments for further improvement. Housekeeping’s shortcoming was definitely not in line at all with our usual standards and will most certainly be addressed. Rest assured we have taken all comments on board for remedial actions and learning for the future. Please contact me at anumodit.chaturvedi@hyatt.com for any further assistance and hopefully you will give us another opportunity to reinstate your confidence in us and welcome you back some day. Kind regards, Anumodit Chaturvedi Director of Rooms
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Explore529318 wrote a review Feb 2020
1 contribution2 helpful votes
3.0 of 5 bubbles
I have been a loyal Hyatt member for many years and I am gradually seeing the drop in quality of Grand Hyatt KL over the years. The basic room amenities are no longer fully provided, certain amenities has to be requested. The in-room dining is no longer satisfactory, they recently changed it but only by a bit. The room cleanliness and bed is still excellent. The front desk personnel, gym and in-room dining personnel are very friendly. Gym is still in good condition. I like the fact they have taken a step to provide glass bottled water rather than plastic bottles.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandHyattKL, Director of Rooms at Grand Hyatt Kuala Lumpur
Responded Feb 25, 2020
Dear Explore529318, Thank you for being a staunch Hyatt loyalist, we highly value the support. Your mention of the excellent room cleanliness and many of our personnel serve to motivate our team further who will work extra hard encouraged by the recognition extended. Do let our Front Desk know of your preferred amenity for each visit to ensure this gets updated on your profile and provided for in future. Your feedback regarding In Room dining offering has been noted and any additional feedback you may have are most welcome. Rolf, our Executive Chef would love receiving suggestions hence do let him know at rolf.knecht@hyatt.com We look forward to welcome you back for an enjoyable and seamless stay experience next time. Kind regards, Anumodit Chaturvedi Director of Rooms
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doranceyin90 wrote a review Mar 2021
Batu Caves, Malaysia9 contributions2 helpful votes
5.0 of 5 bubbles
Best customer service and hospitality. Delay in check-in process due to room sanitisation process, compensated with extended check out time from 12pm to 4pm. Best Covid-19 SOP. Buffet breakfast served by kitchen servant/chef
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Kuala Lumpur Management, Other at Grand Hyatt Kuala Lumpur
Responded Aug 29, 2021
Dear doranceyin90, Thank you for being our guest and the kind compliment. It is most encouraging to know you noticed a lot of efforts went into ensuring the hotel is fully compliant with strict SOPS in place. As guests’ health and comfort are of paramount importance, we go above and beyond of ensuring all necessary hygiene regulations are achieved with due certification and accreditation received. I have shared your praise with my team who are all most grateful of your recognition. We look forward to welcome you back someday. Kind regards, The Management Grand Hyatt Kuala Lumpur
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Tlawson2310 wrote a review Feb 2020
London, United Kingdom23 contributions21 helpful votes
5.0 of 5 bubbles
Brilliant hotel with really lovely staff who made an occasion we were celebrating truly special. The location is also absolutely fantastic near KLCC Park and can recommend the Petronas towers view rooms if available.

Notwithstanding all of that I am not ashamed to say that breakfast was the most amazing thing about this hotel. It had to be the best choice, quality and presentation we have experienced and cannot recommend it enough.

Overall a great base for exploring KL or just relaxing by the lovely pool area.
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Date of stay: December 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from GrandHyattKL, General Manager at Grand Hyatt Kuala Lumpur
Responded Feb 17, 2020
Dear Tlawson2310, Thank you for taking time to reflect on your stay with us. We are happy it had been a lovely holiday experience for you. We feel so fortunate to have so many top features ranging from our prime location, the relaxing and refreshing pool, incredible panoramic views, great service to the wonderful breakfast experience all helping to culminate towards an enjoyable time here. It would be our pleasure to welcome you back in the not too distant future. Very best regards, Robert Dallimore General Manager Grand Hyatt Kuala Lumpur
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Lawrence wrote a review Aug 2020
Bath, United Kingdom38 contributions46 helpful votes
5.0 of 5 bubbles
Booked a club suite tower view room for two nights (approx 1000rm/night). For sure one of the most expensive hotels in the city, but for sure worth it. Views from the room are top class, especially at night.

Would definitely investigate upgrading to a club room, breakfast is included that way and the ‘afternoon tea’ is more like an informal dinner service. However, you’d miss out on some of KL’s amazing local food. Brekkie is what you’d expect of a 5* hotel/ probably better.

Swimming pool is very good, however they kick everyone out with the slightest bit of rain (which is quite often in this region). There’s an indoor spa area with a hot tub/sauna/steam but split boys and girls.

I’d definitely avoid the restaurant, 500RM dinner for two is way too expensive for the city and more in line with prices you’d spend in Europe.
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Date of stay: September 2019Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Kuala Lumpur Management, Other at Grand Hyatt Kuala Lumpur
Responded Aug 10, 2020
Dear Lawrence, Thank you for the great support and this kind post. It is so wonderful to know your staycation turned out excellent and you had been impressed by the scenic backdrop offered from Twin Tower View room category. Breakfast at THIRTY8 is always a highlight with a wide and diverse offerings complemented by the stunning Twin Tower view, incidentally making it a perfect place to chill for evening drinks too. We look forward to welcoming you back some day. Best regards, The Management Grand Hyatt Kuala Lumpur
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Kaanch wrote a review Mar 2021
11 contributions23 helpful votes
3.0 of 5 bubbles
Stayed in Grand Tower View Suite.

Negatives

1. Staff members handling reservations don't seem to know the amenities in the rooms very well. So guests come in expecting A, but receive anything but. Embarassing that they give customers wrong information during the reservation process.
2. Staff members don't seem to know their own policies during the pandemic - we were told we could get Grabfood or Foodpanda to deliver and the staff could send the food to our room, but when I did that the first night I was there, I got a "oh we will get back to you on whether it's possible" over the phone after I had already placed the order. But thankfully there weren't any issues.
3. The buffet beakfast at Thirty8 is just okay.
4. Price of food at Thirty8 is unjustifiable. The food is overrated.
5. Some things were not working in the room when I checked in and I had to ask for a technician to come in.

Positives

1. Staff members apologised profusely regarding the misinformation that was given to me during reservation. Duty Manager Zaim went above and beyond to rectify this mistake and I would like to commend his efforts. Note : the particular staff from the Reservations Department who misinformed me never bothered to apologise.
2. The room is very big. Love the bathroom in particular. The view of the Twin Towers from this room is amazing.
3. The gym is fantastic. They were well equipped with full sets of dumbbells, kettlebells and barbells.

Suggestions for improvement:

1. To be more environmentally sustainable.  Eg: Reduce plastic consumption - instead of sending 4 - 5 mineral water bottles to the room, how about having a water dispenser in every room.
2. To have ceiling fans in all rooms in addition to the aircond(s). Some of us don't need the aircond switched on 24/7 and would like to have the option of using the fan instead. Plus, the room would be less stuffy if there was a fan.
3. To have Smart TVs with Netflix and its equivalents in ALL the rooms. In the year 2021, I'm sure you will agree that having RTM channels and selected ASTRO channels is nothing to be proud of when your rates are higher than other hotels' rates. RTM/Astro are below the bare minimum requirements for a "modern" hotel like Grand Hyatt.
4. Staff members to be 100% sure of the amenities and facilities to avoid misinformation and embarrassment.
5. To have a turndown service.

Overall experience: 6/10
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Date of stay: March 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Kuala Lumpur Management, Other at Grand Hyatt Kuala Lumpur
Responded May 4, 2021
Dear kaanchism, Thank you for your patronage as well as the candid feedback provided which we highly appreciate. Rest assured all observations that required improvement will be actioned upon while enhancement suggestions conveyed will definitely be kept in view for future reference. We are committed to be better with additional training especially for newer colleagues ensuring they are on par with the rest. I will be happy to personally congratulate Zaim for the great work that he does. Please let me know directly at Anumodit.chaturvedi@hyatt.com if you have further comment and feedback. We look forward to your continuous patronage in future and hope to welcome you back next time. Best wishes, Anumodit Chaturvedi Director of Rooms
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Chew wrote a review Oct 2020
Petaling Jaya, Malaysia88 contributions16 helpful votes
5.0 of 5 bubbles
Cane for a stay during the covid-19 pandemic. I was very impressed in the way they handle their hygiene protocol. While they did not put a seal (sticker) on the door (unlike many other hotels) Nevertheless, I had no doubt that they had sanitised their room.

I stayed in a Grand Suite with connecting room. In my rush to confirm the booking (plus the le petit chef dinner), I failed to mentioned I wanted a room with the Twin Tower view. I realized the mistake when i reached the room. I did mentioned that the booking was to celebrate my wife birthday. As WOH member, I wished that thy had given the tower view room or at the very least should have reminded me whether i wish to hv a room with the tower view. (This is not a complaint, but a wish that it had taken place)

The room was big, clean and the amenities were good. My kids enjoyed their room very much.

The breakfast at Thirty8 (38th floor) was excellent. Their hygiene protocol was one of the best. They only thing that made me uncomfortable that it was very very crowded.

One last note, Hyatt service, as usual, was very good and of high standard. Their staff are friendly, attentive and always on top of their game. I wish many hotel staff were as well trained.

Will certainly stay at this place again.

(For overseas visitor, this hotel is situated in a convenient part of KL, KLCC and Park are within walking distance. So is the Bukit Bintang and Jalan Imbi area. Other tourist paces are only a short drive away, You can just hop into a Grab, you would be ther in no time.)
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Review collected in partnership with Hyatt Hotels
Date of stay: October 2020
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Grand Hyatt Kuala Lumpur Management, Other at Grand Hyatt Kuala Lumpur
Responded Oct 8, 2020
Dear Chew, Thank you for your kind recommendation to all. We are so grateful you took the time to share the wonderful experience you have had, such kind words is highly motivating to all my colleagues. Rest assured the highest level of hygiene protocols is adhered here as attested by the various certification obtained such as ISO 22000:2018 and HACCP, Safe and Clean Malaysia Hotel Certification as well as GBAC (Global Bio-Risk Advisory Council, US). It would be a great pleasure to welcome you and your loved ones back soon. Kind regards, Anumodit Chaturvedi Director of Rooms
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fat Barney asked a question May 12
Harrow, United Kingdom195 contributions54 helpful votes
Hi, what time does the pool close?
Answer from DxBrindle
Singapore, Singapore194 contributions29 helpful votes
The rooms are serviced by 4 lifts. They all go up to the Sky Lobby. Two go down to the Spa, Gym and Pool. There’s no need to go through reception in your cossie.
Fat Barney asked a question Nov 2023
Harrow, United Kingdom195 contributions54 helpful votes
Hi, does a club room booking grant you the buffet breakfast in the Thirty8 restaurant complimentary?
Answer from DxBrindle
Singapore, Singapore194 contributions29 helpful votes
Hyatt Globalists can take breakfast in Thirty8 - so I imagine it’s the same for Club users.
CDL wrote a tip May 15
Sydney9 contributions9 helpful votes
5.0 of 5 bubbles
"JP teres Club lounge access Super convenient to get to malls nearby"
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Ms.Benjamins wrote a tip Mar 2024
Kuala Lumpur, Malaysia22 contributions1 helpful vote
5.0 of 5 bubbles
"During Christmas’s breakfast time is disastrous, so brace yourself or hopefully they make improvements."
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Andy S wrote a tip Mar 2024
Cornwall, United Kingdom30 contributions23 helpful votes
5.0 of 5 bubbles
"Book a corner 65sq f room"
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Naru201516 wrote a tip Mar 2024
Thailand14 contributions
5.0 of 5 bubbles
"Varieties of breakfast and well presentation. Executive floor also great location, well service and Reasonable price."
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Deb & Sim wrote a tip Mar 2024
Perth, Australia96 contributions23 helpful votes
5.0 of 5 bubbles
"Definitely book this hotel if you have a stop over or are staying in KL"
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Not the right property for you?
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
C$233 - C$283 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
411
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Grand Hyatt Kuala Lumpur - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Grand Hyatt Kuala Lumpur
Which popular attractions are close to Grand Hyatt Kuala Lumpur?
Nearby attractions include Petronas Twin Towers (0.5 km), KLCC Park (0.4 km), and KLCC - Bukit Bintang Pedestrian Walkway (0.06 km).
What are some of the property amenities at Grand Hyatt Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Grand Hyatt Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Hyatt Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Grand Hyatt Kuala Lumpur?
Yes, free parking, a parking garage, and paid private parking on-site are available to guests.
What are some restaurants close to Grand Hyatt Kuala Lumpur?
Conveniently located restaurants include Kampachi EQ, Sky51, and Nipah.
Are there opportunities to exercise at Grand Hyatt Kuala Lumpur?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Grand Hyatt Kuala Lumpur have airport transportation?
Yes, Grand Hyatt Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Grand Hyatt Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Grand Hyatt Kuala Lumpur offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Grand Hyatt Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Indonesian, and Malay.
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