Location Conveniently located at just behind Nu Sentral and 5 minutes walk to KL Sentral transportation hub. Within walking distance to some Indian cuisine restaurants like Jem, Anjappar, MTR and many along Jalan Tun Sambanthan. Check -in At the ground level. Smooth and easy. Lobby is huge with a small playground for kids. Free popcorns and water are available near check-in counter. Room Stayed at 2 Queen beds Room with breakfast for three at MYR 508.80 per night. Room is clean with all necessary accessories provided. Though at 12th level, we were not given a room that commands a view. Not a big issue. Facilities All essential accessories of a good hotel are provided. There is even a coffee/tea maker available. First time staying in a hotel where deposit box and cupboard are located in the restroom. Quite a big and beautiful infinity pool is located at level 30. The well-maintained gym is at level 4. Bathroom Also first time staying in a hotel where shower and bidet are separated. I like that the tooth brush is of good quality. Also like to mention the bath towels provided are good to use. Breakfast For a 5 star hotel, expectation of a good breakfast is normally high. I have to say that it meets my expectation. The array of food options from Western and Asian is huge and delicious at Nook on level 1. Imagine you can find a range of doughnuts display for you to select. Chef cooking egg is common but chef making roti chenai on the spot is here. You can even find samosa here. The greens and fruits are fresh and of many varieties including whole plum, orange, longans and pear. Overview Very rarely do we stay at 5 star. This is treat which we enjoyed the stay. It is not cheap but sometimes you just have to pamper and perk yourself. …
The hotel is just a stone’s throw away to KL Sentral, if there are no shops and corners in between that is. For an overnight before continuing your journey by train or flight, Aloft has been my choice, very convenient. This is my 2nd time stay here. It’s easy to walk to KL Sentral or to Nu Sentral if you want to go shopping…
Location is right next to KL Sentral so very convenient! Friendly and helpful staff. I arrived before checkin time but staff was happy to store my luggage for me. Room immaculately clean, with fresh crisp linen. Good toiletries. I would very happily stay again.
This was my first time at the ALOFT, but my 10th time in KL. The Pros: Location (a) - 5 min walk from KL Sentral train station, making arriving at the hotel easy whether you fly into KLIA or KLIA2; Location (b) - the hotel is next door and connected by covered walkway to NU Sentral shopping mall. Not the biggest or best mall in KL, for sure, but great if you're after a money changer (LG floor) providing very good exchange rates or a supermarket, Sam Groceria (LG Floor) or coffee shops, a department store, Parkson (on floors G to 3) as well as hairdressers, nail salons etc. There is at least one optometrist. The one I found, OWL, is not one that I would recommend.Why? Because the eye exam they gave resulted in spectacles with a prescription that is far from my most recent (Australian) prescription, resulting in a new pair of glasses that gave me poor vision. In short, a waste of time and money. The Cons: (1) Check in on Saturday 10 Dec was extremely slow. Arriving from Abu Dhabi at around 11:00 and spending time at the airport reporting on Etihad damaging my suitcase did not put me in a good mood. I arrived at the hotel only to wait with many others while 2 reception desk staff members took their time serving arriving guests. When checking in at 13:30, the young woman - I regret I can't recall her name - processing my arrival said that "room will be ready at 15:00. If it'll be ready before that time, we'll call you". I told her that she can't call me as I don't have a phone - I made that clear earlier when filling in the registration form - so she can't call, but I will be sitting in the lounge area, a few meters from the check in desk. She assured me I will be spoken to if a room is ready before 15:00, otherwise I should just return to the desk at 15:00. She explained that once a room is ready, she can identify it in the reservations system she uses. No staff member spoke to me indicating that room is ready, so I returned to the desk at 14:00 and 14:20, only to be told by the young woman - without so much as checking her reservations system - that "the room is not ready". You ready right. She was confident that my room was not ready without so much as looking into the reservations system to actually know if it is ready. So I went back to the lounge and wait. At 14:45 I was really getting fed up, especially with folks who arrived after me, sitting near me in the lounge, having disappeared with their luggage to their rooms, that I returned to the reception desk. The young woman was not there, so I spoke to one fellow, who was free. Kelvin responded to my query by saying: "your room is not only ready. It's been ready for a while. I can't explain why you were not called when it was ready some time ago, I see you were sitting close by". He gave me my room key, 2704 and asked if I want help carrying the bags to my room. I replied "yes thank you". He placed one tag on one suitcase, I had three cases. Why only one tag, I wondered? The cases were not connected so there is no way anyone would consider them all belonging to the one person. Anyway, I waited and waited. Nobody came to help me. Too tired to spend the afternoon waiting for someone to help me with my multiple bags, with difficulty, I made my way to the room. (2) Sleep - this was disturbed by the folks in the room next door, 2705, using the toilet and shower. Toilet flushing and showering made it hard to get to sleep; (3) Breakfast - a zoo like atmosphere is what I experienced on 11 December. Far, far too many people swarmed like bees to the buffet. I had to wait at every item to access food. As for the egg station, with a very long line of guests waiting for omelettes or boiled eggs... I wished them luck as I did not have the stamina to wait in line to be served and wait again for my order to be processed. There were three coffee machines serving all types of coffee and hot chocolate. Every day I was there, I was there for 6 days, at least 1 machine was not working as it was out of milk or coffee or hot chocolate. Sometimes 2 machines were out of service. Each time some guest had to bring this fact to the attention of staff who behaved as though it was the guests' job to tell staff what seemed to be needed eg more milk etc. Sometimes I brought this to the attention of staff. At other times other guests did so. We were all amazed that this is what passes for allegedly service in a hotel that considers itself 4 stars. Can't staff regularly check into these machines? (4) Noise - leaving my room at 07:34 on 13 December and making my way to the elevator in order to get to the breakfast room, I was stunned by the noise from 2706 (5) Housekeeping - on arrival I saw very few tissues were in the tissue box left in the bathroom. The next day it was NOT replenished. It took until the 3rd day for a new unopened box of tissues to be placed in my bathroom. While there was a small notepad holder near the telephone in the room, the note pad and pen were missing. I asked staff at the front desk over 2 days to replenish it, but nothing was done about it. (6) Room key - this is needed to access the elevator and the room. For reasons never explained to me, on 12 December, some 3 or 4 days before departing the hotel, the key worked in the elevator but failed to open the hotel room door. I then had to leave my heavy shopping in the corridor next to my room and take the elevator down 27 floors, return to the front desk and for the key card to be replaced. This involved a wait at the front desk while other guests were attended to (maybe they too had key card problems?). In a few minutes staff replaced my card; (7) I asked for a late check out and was given an "extended" check out time of 12:30. It was made clear that if I don't check out by then, that any time after 12:30 I will be charged a full day's room rate. At 12:15 I called the front desk to send someone to help carry my bags to the lobby. I was told someone will be sent immediately. Nobody came. At 12:25 I called again, as I did not want to be slugged another day's room rate. Nobody came. At 12:45 I called for the third and final time. The broken record said someone will be up to the room. No time was given even though I made clear the urgency. In the end I headed to the elevator with my 3 cases only to meet the bellboy sent to my room, in the corridor. He took the bags downstairs. I had to make clear to front desk staff that I was ready to check out before 12:30, so they must not charge me an extra day's rate. I had to say this because by the time I was served was close to 12:50 (8) Location - if you're after good shopping or a large variety of eateries, note that major malls are a taxi ride or train ride away. In short it is clear to me that (A) There are far too many guests for the number of staff to handle at check in; not enough bellboys; no list for housekeeping staff to follow when making up a room; and many are over worked; (B) I was unhappy with all my interactions with hotel staff except for two guys on the front desk who tried to help as best they could: Kelvin (who I mentioned already) and Abdullah H. (who helped when I checked out); (C) If you, like me hope to find tasty Malay dishes in the breakfast room such as Beef Rundang, Chicken Rundang or Nasi Lemak, you have chosen the wrong hotel.I queried with a lovely breakfast room member of staff why the many Indian dishes were available and not a single decent Malay dish was offered, to which she replied "the menu is made to satisfy the majority of guests". I asked: "you mean the many Indian guests"? She nodded. I get that it's wise to cater for the tastes of many foreign guests by offering them foods they find familiar. But why deny other guests one of the world's best cuisines: Malay? Can't Aloft do both? All in all, the great location of the hotel was outweighed by daily frustrations experienced by me listed above. So, you ask, would I return to this alleged 4 star hotel with 3 star service? I am not sure. At the price I was charged, there are countless other hotel chains who offer far better value for money. If I found a really good deal at the Aloft only then would I return. It is interesting that the only other time I ever had problems on checking in at a hotel, was when check in staff denied me a room, claiming it was full. I did not understand as (a) I had prepaid the room; (b) had a confirmation from the hotel of the booking and (c) the hotel was aware of my late arrival. That hotel was Four Points on W25th street in Manhattan, see my review. Is it a coincidence that both Aloft and Four Points are members of the Marriott family? As Leeroy Jethro Gibbs from NCIS would say: "I don't believe in coincidences"."…
Spacious, clean, quiet room. Bathroom also quite large. I did have some trouble modulating water temp in the shower, but that might have been the long lag time. My only real beef was the dum room lighting. I admittedly like a bright room, and found it difficult to read in bed with only the dim ceiling down spots. Would be good to have reading lights at bedside.
Enjoyed my stay and had a good time. Hotel provided snack and decorated the room for special occasion. I do appreciate the effort. But during the check out I haven't been asked about how was my stay as I am always willing to share my feedback and giving compliments. When I return to get luggage I stored. Nobody asked if I need assistance with transportation when it is raining outside, when I ask the staff if there is any mask available because I lost mine by accident. He simply answered there is no mask available and then not providing further information. A pity that I end my stay like that. After I checked out I received and filled the survey from hotel, but no one seems interested to read the feedback and reply.
I love the room, I love the facilities but poor customer service from En. Abdullah (reservation counter). I went to counter just to confirm where to validate the parking, when he simply replied “kena beratur”. I am fully aware on this, with no intention to skip the que. I got no problem with that, but when a foreigner and people with corporate attire came to him while few other guess still in que (he replied politely and even complete the check out process which take more time than answering my simple question), I think he’s being double standard and need to learn how to speak politely to guest. I do love Marriot Hotel , but ALoft need to take this seriusly.
This is the 3rd time returning to this hotel because of the good location and it was a good hotel. This round ... a. the wall socket at the working desk, one of them is damage ... unable to insert the 3 pins plug, out of 2 wall sockets only one workable. b. not able to boil water, the wall socket below the table for water kettle is not working, i need to boil water in the toilet, when boiling water using the wall socket inside the wardrobe, i am unable to fully open the door at the other end of wardrobe. c. tissue box is less than half filled when checkIN, the following day empty and not replaced. Marriott's standard !!
It wasn't the first time. So far so good. Except for my stay some time next week. A staff named Alim was not friendly and not being helpful. Luckily Kelvin was there to save the day. Bryan the manager was not there but I am sure he would be attentive as well. One other issue was that my minibar was filled up after we all checked in and very unfortunate that they have included alcoholic drinks. They should be aware that I am a Muslim and I brought my family along with me.
My Go to Hotel in Kuala Lumpur as i always stopover for a night. Guest Service at the hotel especially the Front Desk was embarrassing as a Marriott Hotel, not to mention ex SPG hotel. Staff never addressed me correctly at any of the visits i was in, my details were not in the system even though i come almost every month. There was zero recognition of Elite Member Status and i feel like a very normal guest in Aloft Kuala Lumpur. It was not like this prior to Covid 19 but my last 3 visits was very forgettable.