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PARKROYAL Kuala Lumpur

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2,998 Reviews from our TripAdvisor Community

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Showing 2,675: English reviews
Singapore, Singapore
Reviewed 1 July 2014

It is a great hotel. We love the location and the environment. However, when we reached at about 230pm, our room (deluxe king room) wasn't available to us. We had to wait for almost an hour. The recep had kindly offered us a welcome drink to make our wait less boring. It's the first time I had to wait so...

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2Thank ongailing
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Ongailing, Thank you for your review on Tripadvisor. I am glad to note that you have enjoyed your stay with us. On the same note, I have also noted the delay in getting your room ready upon arrival. Please be rest assured that I have shared this with our operation team for their review. Our sincere apologies for the...

Manchester
Reviewed 30 June 2014

Spent 2 nights at the Park Royal Hotel before travelling to Langkawi. Very nice hotel and very central to all amenities. Staff all very friendly and very happy to help. Pool area very clean and pleasant but shaded part of the day. Rooms had plenty of space and very clean.

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4Thank Blousy
Kunming, China
Reviewed 30 June 2014

I treated myself to a room on the club floor. It was swanky and I enjoyed the comfort and space. Only drawback is that it was on the 3rd floor, so there was a little street noise. Evening cocktail hour at the club lounge was relaxing. Beverage and food selection were good, but not great. Service was friendly. I had...

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2Thank ZhongguoKM
Adelaide, Australia
Reviewed 30 June 2014

We spent a total of three nights in KL as a stopover on the long journey from Australia to the UK and back again. Our travel agent booked us into the Parkroyal and it was and excellent choice for us. You are welcomed as you arrive and again as you enter, and helped at every stage for anything you might...

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3Thank Lynette L
London, United Kingdom
Reviewed 28 June 2014

Me and 3 friends traveled through Asia and stopped over for 3 nights in KL. We shared a really big apartment room, the place was very nice and clean. I could not ask for any more extra facilities within the room as everything was available. There is also a really nice swimming pool with a nice view on the roof...

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2Thank Foyz R
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Foyz R, Thank you for your review on Tripadvisor. I was very happy to read that you and your friends enjoyed our great location. We will do our best to continue to provide excellent customer service in creating a memorable stay and guest experience. We look forward to see you again soon! Mark Losi.

Pinang George Town, Pulau Pinang, Malaysia
Reviewed 28 June 2014 via mobile

In the heart of lively Bukit Bintang a great hotel with superb staff. The best caipirinhas ever at the lounge! The NY eve buffet at Chatz superb and terrific value. Views of busy KL from the rooms. Good sized pool for relaxing. The place to stay!

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2Thank Michael K
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Michael K, Thank you for taking the time to share your feedback and making PARKROYAL Kuala Lumpur your choice of stay to celebrate your New Year. I was very happy to read that you enjoyed your stay. My team and I certainly look forward to see you again. Mark Losi.

Melbourne, Australia
Reviewed 24 June 2014

I've stayed here before and it's a pretty good hotel, it's close to the shopping centres and there are plenty of restaurants nearby. The wifi in the room was terrible, not sure if it was an isolated problem as few other people seem to be complaining about it but it was definitely problematic. A good hotel in a good location.

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2Thank eeniemeinee
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear eeniemeinee, Thank you for your review. I am delighted to learn that you have generally enjoyed your stay with us. I have also noted your feedback with regards unstable internet connection. We do encounter blind spots from time to time and we have all intention to rectify this issue. In a meanwhile, we offer the wireless router to our...

Bristol, United Kingdom
Reviewed 23 June 2014

This is a handily located hotel located in the centre of KL with at least 6 very large shopping malls in easy walking distance, and KL transit systems easily available nearby. The hotel room was fine with all necessary facilities including free WIFI. Warning: Unfortunately during our stay of only two nights my wife had an inexpensive necklace disappear from...

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2Thank Thornpilot
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Thornpilot, Thank you for your review. I am delighted to learn that you have generally enjoyed your stay with us. I have also noted your feedback relating to your necklace left in the room. Our security team followed all necessary procedure and protocol in trying to locate your lost item. Our investigation however did not yield any result. Once...

Nairobi, Kenya
Reviewed 23 June 2014

The hospitality and warmth of Malaysia is already well known across the board.. however it's the little things they do that charm the traveller... Upon checkin... i requested to extend my stay by one more night... as the room i had initially booked wasn't available for the entire 6 nights, i was upgraded! at no additional cost!!! needless to say...

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6Thank Nabata
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Nabata, Thank you for all your lovely comments towards our hotel and associates. Parkroyal Kuala Lumpur prides itself on a practical focus and in supporting personalized care by developing strong relationships with our guests. And thus, this is certainly a reward for us. I will be sure to share this with the team and we look forward to see...

Brisbane, Australia
Reviewed 22 June 2014

Our first surprise was on arrival, when we found that our double room was not available even though we had booked, and was immediately upgraded to a suite. We couldn't believe our luck. Room was very comfortable and spacious. Breakfast each morning was delicious with so much variety. The staff were excellent and assisted us whenever we had a query....

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2Thank DesleyR
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear DesleyR, Thank you for your review and for awarding us with a perfect scoring.I am happy to note that you recognized our great location and we look forward to see again soon!. Mark Losi.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 

Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $89 - $142 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Number of rooms: 426
Reservation Options:
TripAdvisor is proud to partner with Pan Pacific Hotels Group, Booking.com, Hotels.com, Travelocity and Agoda so you can book your PARKROYAL Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Hotel Style:
#17 Spa Hotel in Kuala Lumpur
#24 Family Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur
#26 Romantic Hotel in Kuala Lumpur
#30 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from PARKROYAL Kuala Lumpur staff and other travellers.
39 questions
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Questions? Get answers from PARKROYAL Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floors are quater.”
 of 5 bubbles thaya10, 17 Jan 2017 | Read review
“The higher up the better the views.”
 of 5 bubbles MargaretD695, 9 Jan 2017 | Read review
“Avoid rooms on floor 5 that are underneath the gym”
 of 5 bubbles DPM1967, 7 Jan 2017 | Read review
“Club Lounge Rooms for the win....”
  • Club Room
  • Club Room
  • Club Room
 of 5 bubbles Aus_Mili, 7 Jan 2017 | Read review
“There are lifts, A Gym, A pool all rooms have air con and all easy enough to get to”
 of 5 bubbles 585rachela, 6 Jan 2017 | Read review
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