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PARKROYAL Kuala Lumpur

PARKROYALhotelsUS$73*
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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$80*
US$73*
US$74*
US$74*
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PARKROYAL Kuala Lumpur
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3,161 Reviews from our TripAdvisor Community

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Showing 2,819: English reviews
Singapore, null, Singapore
Reviewed 27 September 2014

Good and convenient location. Hotel allowed early check-in. Room was neat and good space area. Staff appeared unmotivated and had many grumbles and unfriendly on our early check-in. We booked a twin room but breakfast was provided for 1 person. Spotted 3 small cockroaches in the toilet and toilet was stained. Pillows were also smelly.

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Helpful?
5Thank visitor_antelope
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear visitor_antelope, Thank you for your feedback on Tripadvisor. I regret to learn about your recent experience at our hotel and sincerely apologies for the inconvenience caused. Please be rest assured that I will personally look into this matter and if there is anything else that you would like to share with us, please do contact me directly via e-mail...

Kota Kinabalu, Malaysia
Reviewed 26 September 2014

Great location, walking distance to low yat plaza for computer stuff, Bukit Bintang/Sungei Wang shopping and Pavillion window-shopping :). Hotel prices are reasonable given the location and quality. Great variety of food available at shopping centers or outdoor at Jalan Alor (careful to read other reviews of this area on eatery selection). There is also this tightly-spaced food center below...

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Helpful?
3Thank windingpaths26
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear windingpaths26, Thank you for your review on Tripadvisor. I was very happy to read that you enjoyed our great location. We will do our best to continue to provide excellent customer service in creating a memorable stay and guest experience. We look forward to see you again soon! Mark Losi.

Brunei
Reviewed 25 September 2014

This is our fourth stay at ParkRoyal and we enjoyed it yet again due to its centralized location (shopping centres across the street, Monorail a few hundred meters away and good food is all around the hotel itself). This time we stayed in their Family Suite, which is about 53sqm in size. The only facilities we used in the Hotel...

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Helpful?
4Thank Augustus77
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Augustus77, Thank you for your review and continuous support. It is our pleasure to have you as our guest and I am pleased to read that you enjoyed your stay. On the same note, I have shared your feedback with our Front Office team for their review and improvement. Mark Losi.

Singapore, Singapore
Reviewed 25 September 2014

It's our second stay at that hotel. It's a neat and tidy hotel at a very handy and convenient location where we could go to many places via the mono-trail train nearby. The room was clean and tidy, everything was ok. The only thing I would like to comment is the staff there, not as friendly as they were when...

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Helpful?
3Thank TripDreamer_168
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear TripDreammer_168, Thank you for your review and welcome back!. While I am happy to note that you generally had a pleasant visit, I am equally concerned with our level of service. I shared it with our operation team for their review. Thank you again and I hope to see you back here in PARKROYAL Kuala Lumpur. Mark Losi.

Logan City, Australia
Reviewed 24 September 2014

My husband & I stayed January 2014 to Celebrate my 60th Birthday. The hotel was amazing. Staff,no faults,went beyond the call of duty. They sent a special cake up to the room for my birthday. Restaurants in hotel wonderful,service superior.Breakfast was included, and had such a vast range to eat. Didn't get to try everything,was too much to choose from.Very...

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Helpful?
1Thank LuvtotravelLoganCity
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear LuvtotravelLogan... Thank you for your review and for awarding us with a perfect scoring. I am extremely happy to note that we have exceeded your expectation. I will be sure to share it with our team. Thank you once again and we look forward to see you soon for another memorable hotel experience. Mark Losi.

Kuala Lumpur
Reviewed 23 September 2014

Excellent room size, seperate check in and out, private lift to rooms and facilities, Orchid Club Lounge, food drinks and staff above average for Clubs, good central location. All hotel staff friendly and helpful and enjoy their work. As frequent world (up front) travellers we were comfortable,happy and spoilt. Thank you Park Royal Kuala Lumpur.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
3Thank Tony E H
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Tony E H, Thank you for taking the time to share your feedback on TripAdvisor and for choosing to stay at PARKROYAL Kuala Lumpur. We appreciate all your lovely comments towards our hotel and associates, in particular team at Orchid Club. I will be sure to share it with them. We will continue to provide excellent customer service in...

Kuala Lumpur
Reviewed 23 September 2014

Myself, husband and son stayed for a total of three nights and found the staff and environment to be of a high standard. The staff are quick to help with any problems that may arise. Found it to be of a very good locations, shopping center directly across the street which also had good restaurants, and the monorail.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
1Thank Sam S
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Sam S, Thank you for your review on Tripadvisor. I was very happy to read that you and your family enjoyed our great location. We will do our best to continue to provide excellent customer service in creating a memorable stay and guest experience. We look forward to see you again soon! Mark Losi.

Melbourne
Reviewed 22 September 2014

I had 5 nights here, and would highly recommend it. Its in a fantastic location. The rooms are amazing, I had a Club Lounge room, the extra benefits are worth it. Couldnt fault anything. Close to mono rail and shopping.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
1Thank Samwah
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Samwah, Thank you recommending us. I am pleased to note that you enjoyed your stay. We hope to see you again soon for another great experience at our Orchid Club! Mark Losi.

Kuala Lumpur
Reviewed 22 September 2014

Never being to KL previously,my wife and I didn't know what to expect, and we were very pleasantly surprised with the park royal. Location was great, the staff very friendly and helpful and the hotel rooms and amenities were very clean and spacious. We would definitely come back to the Parkroyal.

Review collected in partnership with Pan Pacific Hotels Group
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Helpful?
3Thank James S
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear James S, Thank you for taking the time to share your feedback and making PARKROYAL Kuala Lumpur your choice of stay. We hope to see you more often in KL, staying with us! See you soon. Mark Losi.

Barmera, Australia
Reviewed 21 September 2014

We spent 3 nights at Parkroyal and found the service to be outstanding and the hotel in a very good location for shopping at Bukit Bintang just across the road. The rooms were average in every way (but adequate) even though we were told that our room was deluxe. We were surprised that the city hotels are 72 km from...

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Helpful?
4Thank Jean M
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Jean M, Thank you for your review. I am delighted to learn that you have enjoyed your stay with us. The journey to and from the airport is approx 45 minutes. We are strategically located, being the closest to the exit of the freeway, thus making us easily accessible. Mark Losi.

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 

Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $92 - $160 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Number of rooms: 426
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotwire, Expedia, Pan Pacific Hotels Group, Hotels.com, Travelocity, Cancelon, TripOnline SA and HotelQuickly so you can book your PARKROYAL Kuala Lumpur reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Hotel Style:
#20 Spa Hotel in Kuala Lumpur
#24 Family Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur
#26 Romantic Hotel in Kuala Lumpur
#36 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from PARKROYAL Kuala Lumpur staff and other travellers.
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Questions? Get answers from PARKROYAL Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good lay out and very compact. Furnishing is good and new, bath and toilet areas are well designed. ”
chinsiew, 28 Apr 2017 | Read review
“Clubrooms. Beautiful rooms with lovely bathrooms.”
helen796, 20 Apr 2017 | Read review
“That room that faces the Berjaya Times Square is not noisy despite the monorail train running below.”
JustinaLee, 16 Apr 2017 | Read review
“Every room is good”
IrfanM84, 16 Apr 2017 | Read review
“Condensation on window shall be avoided. ”
326debasishg, 14 Apr 2017 | Read review
5 of 5
PARKROYALhotels
US$73* /night
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Booking.comUS$74
TripAdvisorUS$74
AMOMAUS$80
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Prices are for 1 room, 2 adults
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