AWFUL! I have stayed here 5 times over the past 12 years, initially it has been great, however over the years due to lack of investment rooms are tired, poorly maintained dirty, the CEDA bar has been closed, room service is virtually non existent. the whole hotel is just a hassle... room walls are paper thin, you can hear people next door coughing & turning switches on, residents in rooms above walking around. The Hotel is now not worthy of 1 star, if I could give the place a negative 5 star I would. KL is becoming more Muslim. You cannot buy a bottle of spirits now in KL. The Fun bars are now closed, ie The Beach Club and many others
Very clean, cosy and the location is strategic. The sink was blocked when we first arrived, when we called the room service, they immediately send someone to fix the sink. Overall, it doesn't affect our stay and I would love to stay here again.
We had a 5 nights stay with Impiana Klcc excellent location rooms were clean, with a great view and great variety of breakfast. We booked club category rooms so we got to enjoy there club lounge with unlimited beverages and snacks through out the day. Not to miss on there infinity pool with the maginficiant view of twin towers. Twin towers is walking distance from this hotel Now coming to the staff. Ever one was well trained and polite but i m thankful to NAZMIN lady who sits at front desk. She was very kind and helping. RASHIDI at club lounge wa very jovial person always smiling And YEMEN an RANA from the housekeeping special thanks to them as we forgot our expensive valuables but during the cleaning they kept it safe. Overall i will recommend this place to everyone.
Such a wonderful staff Miss Karen(Duty Manager) & the concierge Mr.Syafiq.was very helpful & knowledge,any reasonable. request was gladly fulfilled with a smile 😊...stay for 3/2 night during New Year So good that we went back for a 3rd time... They made us feel very happy & comfortable. "We will be returning..!!!!!!...Mr.Azizan Sahak & family
Very good location ,easy for acces to shopping center,cleanlinnes, friendly of hotel staff,goof service, breakfast food is delicious and higly recommended to stay in KL if your trip with family member
Impiana KLCC Hotel is Strategic location and room with Petronas twin tower view. The food is very tasty and many choices. Good service and friendly staff in particular Ms. Nazmin from the front desk. Recommended and will come back again.
The hotel room nice and spacious, the location is perfect, every time I have business matter in KLCC area this hotel will be my first choice. Highly recommended for those who want to stay at hotel which just walking distance to KLCC.
The team (Ms Nazmin) their kindness and professionalism at the hotel, the location, the outdoor infinity pool, the city view, the fantastic fresh breakfast, the executive tower rooms.These are the things that keep me returning to the Impiana since 2007 for pleasure or business trips the Impiana is a great choice,
The staff at the reception counter was friendly and nice. Please keep it up. The location is also strategic if you enjoy visiting downtown KL for spots like KLCC and Pavilion. There is a pedestrian walkway that is easily accessible from the hotel to get to KLCC or Pavilion.
It has Halal Certification. The room is spacious & comfortable. My kids enjoyed the swimming experience as the pool is very clean. However, the lifts are quite slow & the parking are insufficient; probably during the New Year's Eve. Thank you.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing