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Hotel Novotel Kuala Lumpur City Centre

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Hotel Novotel Kuala Lumpur City Centre
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3,440 Reviews from our TripAdvisor Community

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Showing 2,886: English reviews
Reviewed 3 days ago NEWvia mobile

I came down at 8.20am to the lobby for breakfast. Purposely brought my breastmilk down for them to fridge it as room fridge were not cold enough and have to check out room at 12pm. Passed to the guy wore suit, and there was some other staffs talking to him. Informed him to put the milk in the fridge. I...

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Helpful?
Thank Celestine C
Greater Melbourne, Australia
Reviewed 4 days ago NEWvia mobile

I'm my experience Novotels can be hit or miss. Novotel KL probably sits inbetween. Pros: lovely staff with excellent customer service, beautiful foyer and entrance and great location near the monorail, bukit bintang, aquarium and petronas towers Cons: the rooms were needing some TLC, a little dated and run down (could do with a complete repaint rather than just patches)....

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Helpful?
Thank pjcot1
Sarikei, Malaysia
Reviewed 6 days ago NEW

The only reasons are location and Accor membership. Otherwise for the price paid, could have gotten a much nicer hotel elsewhere. I saw some kind of bug on my blankets and stains here and there. Stayed on the premier floor as a complimentary upgrade of Gold membership but really can't see the extra benefits as the rooms are the same...

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Helpful?
Thank DWTYUEN
Johor Bahru, Malaysia
Reviewed 1 week ago NEW

The hotel staff very friendly and nice. We are 2 aldukt and 2 kids, and I was booking for superior King only, they help us upgrade to executive room which was more bigger and comfortable.. and the breakfast is very nice.the only things is the wifi always not connected..but overall is good and valuable..

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Helpful?
1Thank albee_kieu
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear sir/madam, We really appreciate your kind and positive feedback on the great service and breakfast. It really means a lot to the team who are certainly the hotel's greatest asset! We sincerely hope to be able to serve you and your family once more. Best regards Susan Anthony General Manager

Sao Paulo, SP
Reviewed 1 week ago

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Helpful?
Thank Rodolfo H
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Singapore
Reviewed 1 week ago

Great location, near to Pavillion and KLCC via link bridge. The Go KL Bus stop is just directly opposite the hotel along the 7 Eleven. 2 Convenient stores opposite the hotel. Very accessible hotel and near to Raja Chulan LRT too. Room was great, Aircon was cold. Toiletries was classy. A great place to stay. In the heart of Bukit...

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Helpful?
Thank Morinir
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Morinir, Thank you so much for sharing your positive thoughts with us, it really means a lot and will definitely motivate the team members! We sincerely hope to be able to welcome you back again with the same great service! Best regards Susan Anthony General Manager

Singapore City, null, Singapore
Reviewed 1 week ago via mobile

Good location, stay 3 days two nights for MFIB . working distance to KLCC. Near petaling street and mega mall. Clean and good hospitality by bell boy counter service. Convenience place for KL city visit. Easy for public transport. Will come back again.

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Helpful?
Thank dragoncool
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear dragoncool, Thank you for your great feedback, we are humbled by your 100% tribute to the service and location! Positive reviews like yours are what keeps everyone in the team going! Appreciate your support and look forward to having you back with us on your next trip. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre

Sydney, Australia
Reviewed 1 week ago

Lovely foyer and throughout our stay the staff were very professional and helpful. However, when you step out of the lift to go to your room you notice the tired old decor. Sadly, the same applies to the rooms. The bathroom needed work: toilet leaked water onto the floor, shower head was cracked and sprayed water. The room safe was...

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Helpful?
Thank ALandDownunder
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear sir/madam, Thank you for sharing your honest and fair review with us. I am sorry your stay had not been up to your expectations. Just to share with you, we are in the midst of planning for refurbishment to all our rooms soon. We sincerely hope to be able to welcome you back for a brand new experience. Best...

Singapore, Singapore
Reviewed 1 week ago

I was so busy last week as I had to visit my customers in APAC and as my schedule was one country per day. Stay in hotel one night and fly out the next morning. When I checked into Novotel KL City Centre, Shel was on duty and informed I had breakfast included in my stay. I told him I...

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Helpful?
Thank Agnes T
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Agnes, We thank you so much for taking the time to share your positiv experienc with us. Location aside, I'm confident to say that our staff is an additional bonus, and Shel is definitely an asset to the hotel! I have shared this with the team members to serve as motivation to go the extra mile for all the...

Pune, India
Reviewed 1 week ago via mobile

Wonderful Hotel at Amazing Location, Very Good Hospalitity, Location is Perfect to Stay...All the major attractions are at walkable distance.....Pavillion Mall, Petronis Twin Towers, Time Square, KLCC Garden,etc...My Daughter Enjoyed a Lot at Pool Side..Pool is Bit Small but Wonderful....Initially I booked Room for 3 Days but then Continued for 8 Days due to Location...it was really a wonderful And...

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Helpful?
Thank Nimesh_Sapkal
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Nimesh, it's really wonderful to receive such outstanding review everything from our front office staff down to the wait staff in our coffee house! My team and I have been more guest-oriented lately, something I stress and reinforce on a daily basis so I am happy to know that the hard work has paid off! I have shared this...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Babysitting
Official Description (provided by the hotel)
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 

Additional Information about Hotel Novotel Kuala Lumpur City Centre

Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Region: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $78 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
Reservation Options:
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Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl
Hotel Style:
#29 Spa Hotel in Kuala Lumpur
#54 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Novotel Kuala Lumpur City Centre staff and other travellers.
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Questions? Get answers from Hotel Novotel Kuala Lumpur City Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a room on the side without construction across the road”
 of 5 bubbles ALandDownunder, 26 Nov 2016 | Read review
“Give the executive level a run”
 of 5 bubbles 435darrylj, 14 Nov 2016 | Read review
“Transportation is easy from this palce”
 of 5 bubbles susma2015, 12 Nov 2016 | Read review
“choose bigger room if you have luggage and if space is something you prefer.”
 of 5 bubbles Krockz77, 4 Nov 2016 | Read review
“close to city”
 of 5 bubbles bashar786, 2 Nov 2016 | Read review
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