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Hotel H2O

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Hotel H2O
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1,102 Reviews from our TripAdvisor Community

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Showing 962: English reviews
Reviewed 3 weeks ago via mobile

It didn't start off great, booking a taxi through concierge and the taxi not being at the airport and us having to arrange our own transport. Booked a double with fish tank for a treat. However, upgraded our room to a bathtub, which was really good of them however, came back from a short walk and fruit left on the...

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Helpful?
Thank Mazzzza123
H2O-Manila, Front Office Manager at Hotel H2O, responded to this review

Greetings from the bay! We appreciate that you took time to share your feedback on your recent stay with us. Hotel H2O is committed to providing guests with the utmost comfort satisfaction. It is a regret to know that your experience was not to your expectations. Thank you for sharing your comments with us because this is a way for...

Reviewed 4 weeks ago

The entrance is confusing. it's confusing because the entrance only had a ticketing booth for the Ocean Park. They had a little receiving by the taxi bay, it wasn't the hotel entrance, no proper signage as to where you should go.. hotel concierge is still very far in a different floor.. My son enjoyed the fish tank in the room!...

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Helpful?
Thank Eloise T
H2O-Manila, Front Office Manager at Hotel H2O, responded to this review

Greetings from the bay! Thank you for taking time to post a review. We are delighted to know that you and your son were amazed by the beauty of our Aqua room and for appreciating the amenities. We will be discussing on how we can further improve our hotel entrance so that it will be more convenient for our guests...

Reviewed 4 weeks ago

Our grandkids loved the room with an aquarium and we loved our room over the bay. The only downside was the breakfast buffet. It was not included in the price, but we ordered it separately. We should have looked at it before we paid because it was really bad. They didn't even have any egg dishes and what they had...

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Helpful?
1Thank susnee
H2O-Manila, Front Office Manager at Hotel H2O, responded to this review

Greetings from the bay! Thank you for taking time to post a review. It is a regret to know that your experience in our restaurant was not to your expectations. Rest assured that this has been duly noted and shared with our F and B team to help us improve the quality of our food and service. We apologize for...

Reviewed 5 weeks ago

We love the Aqua Room, my baby really enjoyed watching the fishes during the whole stay in the room. Room is also spacious, have comfortable bed and cozy ambiance. Clean towels, toiletries and complimentary drinks and snacks were provided. However, there is no iron for clothes, and no bidet in the restroom. Upon arrival, bellman welcome us with a smile...

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Helpful?
Thank Mei Li L
H2O-Manila, Front Office Manager at Hotel H2O, responded to this review

Greetings from the bay! Thank you for taking time to give us feedback on your recent stay. I would like to thank you for appreciating the Aqua room and its amenities, we are glad that your baby enjoyed the view of the fish tank. With regards to the service at Makan, rest assured that we do not allow any staff...

Doha, Qatar
Reviewed 23 January 2017

Different type of rooms to choose from.Small but elegant hotel,breakfast buffet might be the best if not the very best.Comfortable beds and clean room and near Luneta Park,Manila Ocean Park,nearby is Intramuros and American Embassy.

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Helpful?
Thank Antonio M
H2O-Manila, Front Office Manager at Hotel H2O, responded to this review

Greetings from the bay! Thank you for sharing your "nice experience" at Hotel H2O. We are happy to know that the breakfast buffet served was to your expectations and that you also appreciate the cleanliness of our room. Our location is a plus too as we are near from the most tourist sites here in Manila. Once again, thank you...

Metro Manila, Philippines
Reviewed 23 January 2017

We were booked at the Park view room which had 2 separate single size beds: Features: It had complimentary drinks and food. It had all the other amenities in a hotel room. I could have given it five stars but the rest room didnt have a bidet spray and didnt have a faucet but it had a telephone (yes near...

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Helpful?
Thank buddymigs
H2O-Manila, Front Office Manager at Hotel H2O, responded to this review

Greetings from the bay! Thank you for this review of your recent stay at Hotel H2O. Your feedback is extremely valuable to us, as we strive to deliver excellent service to our guest. We are happy to learn that you had an enjoyable stay in our Park view room and that you appreciated the amenities and food served. Your comment...

Philippines
Reviewed 22 January 2017 via mobile

Love the aquarium room. The bed is big too and my little one got plenty of room to move around. All the staffs in the hotel are very courteous and nice. They do not get tired of greeting you all the time. Food servings on their room service is good for sharing and worth their prices. I even got the...

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Helpful?
Thank PrincessStrawberry
H2O-Manila, Front Office Manager at Hotel H2O, responded to this review

Greetings from the bay! We greatly appreciate that you took time to share your experience during your stay at Hotel H2O. It is great that you and your little one were able to enjoy the room likewise the amenities. It is always comforting to read that we continue to create great value and have indeed fully exceeded your expectations with...

Honolulu, Hawaii
Reviewed 20 January 2017

Mr. Christian Borromeo made sure that our stay was great. The entire staff is ready to do whatever it takes to make your stay enjoyable. From the time we arrived to the time we left we felt welcomed. Jerome was always available to help us with anything we needed. The ladies at the spa were very good and the restaurant...

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Helpful?
Thank cruzin99
H2O-Manila, Front Office Manager at Hotel H2O, responded to this review

Greetings from the bay! We appreciate that you took time to share your feedback on your recent stay with us. Hotel H2O is committed to providing guest with the utmost comfort satisfaction. It is a delight to know that you enjoyed your stay with us. Thank you for commending the service given by our staff. Certainly we always ensure that...

Reviewed 19 January 2017

Been there 2 days ago, service is good but it didn't reach my expectation. Bedsheets has stain, wifi was so slow, there's no bidet and the worst thing is we've found out a piece of "STICK O"under the bed. My gosh!

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Helpful?
Thank Anne P
H2O-Manila, Front Office Manager at Hotel H2O, responded to this review

Greetings from the bay! Thank you for bringing your concerns to our attention. It is a regret to learn that our service was not to your expectation. With regards to the cleanliness of our room, I have already discussed this matter with our housekeeping team, rest assured that proper action were done right away to avoid similar incidents from occurring...

dsm
Reviewed 19 January 2017

we stayed in this hotel with family and just opted for a simple reason because to visit the manila ocean park. This hotel is inside the park so its very convenient to visit the ocean park at any given time as per schedule. We spent two nights and stayed in aquarium room...room is good but not that precious in terms...

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Helpful?
Thank Deepak2004
H2O-Manila, Front Office Manager at Hotel H2O, responded to this review

Greetings from the bay! Thank you for informing us your concerns. These are vital for the hotel in order for us to improve. It is a regret to know that our Aqua room and buffet breakfast was not to your expectations. Our apologies for all the inconvenience experienced during your stay. Rest assured that we are taking these issues as...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Hotel H2O is the first and only marine-themed urban resort hotel in the Philippines. Opened on April 10, 2010, the hotel is part of the Manila Ocean Park complex in the Philippine capital’s historic Rizal Park. It has been designated as the official residence for guests and patrons of Manila Ocean Park.Every part of Hotel H2O has a connection to its namesake element, water – from its next-door proximity to Manila Ocean Park; to its location on the edge of Manila Bay; to its signature aquarium wall that adorns the inner guest rooms and grand ballroom; to the seafood specialties of its main F&B outlet, Makan Makan Asian Food Village; to the healing, negative-ion treatments of its wellness center, Zenyu Eco Spa. All these make Hotel H2O perhaps the most visually distinctive urban property in the country today. ... more   less 

Additional Information about Hotel H2O

Address: Luneta | Behind Quirino Grandstand, Manila, Luzon 1000, Philippines
Region: Philippines > Luzon > Metro Manila > Manila
Price Range: $92 - $404 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel H2O 4*
Number of rooms: 147
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Asiatravel.com Holdings, ACCOR, Travelocity, Priceline and Jetsetter so you can book your Hotel H2O reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#5 Spa Hotel in Manila
#6 Luxury Hotel in Manila
#9 Romantic Hotel in Manila
#10 Business Hotel in Manila
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Questions & Answers

Here's what travellers have asked, with answers from Hotel H2O staff and other travellers.
29 questions
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Questions? Get answers from Hotel H2O staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get the bay-view room instead”
 of 5 bubbles jesseemiraflor, 23 Feb 2017 | Read review
“Small but clean and comfy rooms.”
 of 5 bubbles V7306ROantoniom, 23 Jan 2017 | Read review
“Park view room - best view , aqua rooms - you feel you are inside an aquarium”
 of 5 bubbles buddymigs, 23 Jan 2017 | Read review
“get a corner room with bay and city view, unless you like fish so get an aquarium room”
 of 5 bubbles cruzin99, 20 Jan 2017 | Read review
“If you have kids with you, take the aquarium room, they'll surely love it, otherwise, the park and harbor/ocean view is good too.”
  • the aquarium room, the whole wall is an aquarium, lights off at 9pm and comes on again at 6am
 of 5 bubbles ellenk422, 14 Jan 2017 | Read review
5 of 5