Citadines Roces Quezon City

Citadines Roces Quezon City

100 Don A. Roces Avenue Obrero, Quezon City, Luzon 1103 Philippines
Refreshing pool!
Traveller (106)
Sweet welcome
Room & Suite (15)
Pool with a views
Pool & Beach (2)

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About

5.0
#2 of 94 hotels in Quezon City
4.9 of 5 bubbles
Location
4.9 of 5 bubbles
Cleanliness
4.9 of 5 bubbles
Service
4.9 of 5 bubbles
Value
Citadines Roces Quezon City is the first Citadines property under The Ascott Limited in Quezon City. Citadines Roces Quezon City resides comfortably in the apex of commerce, entertainment, and culture with its ideal location in the capital region of the Philippines. Guests will be treated to a vibrant nightlife with indie bars, homegrown restaurants, shopping malls, and other amenities unique to the location. At Citadines Roces Quezon City, celebrate the brand passion; For the Love of Cities, where our associates, the Citazens, can offer you insights to experience best what the city offers.
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Poolside bar
Kids pool
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Paid private parking on-site
Secured parking
Adult pool
Indoor pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Airport transportation
Car hire
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Outdoor furniture
Doorperson
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
Ironing service
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Dining area
Coffee / tea maker
Cable / satellite TV
Bidet
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Complimentary toiletries
Hair dryer
Room types
City view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL STYLE
Charming
Romantic
Languages Spoken
English, Filipino

Location

100 Don A. Roces Avenue Obrero, Quezon City, Luzon 1103 Philippines
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 63 out of 100
63
Ninoy Aquino Intl Airport
Clark Field
80.4 km
See all flights
5.0
5.0 of 5 bubbles128 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Citadines Roces Quezon City garners high praise for its modern charm and immaculate cleanliness, with guests consistently applauding the well-kept rooms and facilities. The warm and accommodating service staff contribute to the comfortable atmosphere, enhancing the stay for many. Situated in a prime spot near dining and shopping venues, the hotel also boasts great views. The array of amenities, including a praised pool and gym, along with the value for money and spacious, well-appointed rooms with convenient cooking facilities, further solidify its reputation among travelers.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Affordable
Cleanliness
Immaculate
Service
Attentive
Amenities
Well-appointed

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128Reviews0Q+A19Room tips
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Detailed Reviews
H D wrote a review Apr 2024
1 contribution
5.0 of 5 bubbles
Citadines - one of the best staycation place. Luxury service and amenities. A goodplace to stay with family, couples and friends.

SG Nilo always open the car door & building door everytime we enter & leave the property. Greets us everytime with warm smile. Very approachable whenever we have questions regarding the neighbor hood and other stuff.

Front Desk Officer Angel took care of us the whole stay (check in, during our stay &check out) excellent service.

Both SG Nilo and Front Desk Angel goes above and beyond doing their job to make sure we have a pleasant stay.

Room - clean, complete silverwares, cooking pots & utensiles in the kitchen. Spacious cabinets and bathroom. The bed is soft and sheets/pillow are white clean.

Breakfast - different food every morning. Plenty of choices from entrees , drinks and dessert bar. Staffs are always accomodating and approachable.
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Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manpreet Kaur Singh, Guest Services / Front Office at Citadines Roces Quezon City
Responded Apr 11, 2024
Dear Y2322GUhd, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had such an enjoyable stay at Citadines Roces Quezon City. Our team works hard to ensure that every guest feels welcomed and cared for, and it's wonderful to know that Nilo and Angel made such a positive impression on you with their exceptional service. We're glad you found our rooms comfortable and well-equipped, and that you enjoyed the variety and quality of our breakfast offerings. We appreciate your kind words and look forward to welcoming you back for another fantastic staycation in the future! Warmest Regards, Manpreet S. Guest Service Manager
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chiefjusticeann wrote a review Mar 2024
Quezon City, Philippines8 contributions
5.0 of 5 bubbles
I had an event in Manila so my family decided to book a hotel somewhere in QC. I chanced upon Citadines Roces Branch because of the price it offered for 1 bedroom unit. The hotel was true to its advertisement as it gave comfort of feeling at home. The unit is so clean, tidy and spacious. 1 bedroom unit has a couch, dining table and kitchen with complete utensils and plates. It provided with a jug of water not the bottled ones. There will be no problem if its hot or rainy since the swimming pool is in a covered area. The staff are kind, accomodating and helpful. There are many parking spaces for guests. Breakfast food are tasty. We wer offered with complimentary fruits even on our check out. Our experience with them is amazinf. Will definetly go back. Loved our stay!
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manpreet Kaur Singh, Guest Services / Front Office at Citadines Roces Quezon City
Responded Apr 10, 2024
Dear chiefjusticeann, Thank you for taking the time to share your experience with us! We're thrilled to hear that you found Citadines Roces Quezon City to be a perfect fit for your stay in this part of town. It's wonderful to know that our One Bedroom provided you with the comfort and amenities you needed, including a clean and spacious environment with a well-equipped kitchen. We're glad you enjoyed the convenience of the covered swimming pool and ample parking spaces, as well as the delicious breakfast and complimentary fruits. Your kind words about our staff's kindness and helpfulness mean a lot to us. We can't wait to welcome you back for another amazing stay! Warmest Regards, Manpreet Kaur Singh Guest Service Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Jie L wrote a review Feb 2024
1 contribution1 helpful vote
5.0 of 5 bubbles
Rooms were all new and well maintained, breakfast food is good too. All staff were accommodating from the security staff Nilo Bolano, the reception staffs and even the housekeeping staff. Worth the money to stay. We will definitely book again for our next staycation.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manpreet Kaur Singh, Guest Services / Front Office at Citadines Roces Quezon City
Responded Feb 6, 2024
Dear Mr./Ms. Jie, Thank you for the perfect 5 out of 5 rating! We are thrilled to learn that you found Citadines Roces Quezon City to be worth your money for a relaxing staycation here in the metro. Your kind words regarding Nilo and the rest of our staff will be shared with them to serve as an inspiration to continue providing excellent service! We hope to be able to host your next staycation once again! Warmest Regards, Manpreet Singh Guest Service Manager
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Hey wrote a review Feb 2024
Hong Kong, China5 contributions2 helpful votes
5.0 of 5 bubbles
We had the loveliest stay at Citadines Roces last Feb 2-7. We loved every detail of the property, especially the room that we booked. Staff members who assisted us made our stay even more memorable. Initially, we had booked a studio deluxe but decided to upgrade to one bedroom deluxe as per recommendation of Ms Jerika. It was the best decision of our stay! We are already planning our next trip and would like to book the same room. It was spacious yet homey; always cleaned and well maintained too by the very efficient housekeeping team lead by Ms Jovee. She and Sir Nilo of security team always greeted us with a smile every time we’d see them. Kudos as well to Ms Vanie, Sir Miguel and the rest of the reception team for the warm welcome and assistance during our entire stay. We look forward to staying at Citadines Roces again very very soon!

Some areas for improvement that we’d like to mention: Internet connection can be better (it was so unstable for the entirety of our stay); pls consider providing addtl pillows for sleeping (we were only given 2 pillows or 1 pillow per person); furnitures like dining table and tv console should be child-proofed (sharp, pointy edges can be so hazardous especially for families with children); pls consider providing hand towels for the kitchen as it is more wasteful to keep on requesting for tissue paper / table napkins.
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manpreet Kaur Singh, Guest Services / Front Office at Citadines Roces Quezon City
Responded Feb 21, 2024
Dear jsze0114, Thank you for choosing Citadines Roces Quezon City as your new home away from home! We are thrilled to learn that the exceptional service provided by our staff members, particularly the dedication and professionalism exhibited by Jerika, Jovee, Nilo, Vanie, and Miguel, has made your stay even more memorable. We take great pride in providing top-notch service to all our guests, and it is rewarding to know that their efforts left such a positive impression on you. As a newly opened property, we appreciate all comments and suggestions that we receive from our guests as these will help us improve our products and services. Please rest assured that we are taking all your comments into consideration. Once again, we greatly appreciate your recent stay with us, and we eagerly anticipate the pleasure of hosting you once more here at Citadines Roces Quezon City! Warmest Regards, Manpreet Singh Guest Service Manager
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Nji T wrote a review Feb 2024
1 contribution1 helpful vote
5.0 of 5 bubbles
The hotel has great and clean rooms and eco friendly. Friendly and very accommodating staff. Nice facilities and accessible. Staff were responsive to the requests of the organising team.

There is a need to improve on the timeliness of the serving of lunch to the participants.
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manpreet Kaur Singh, Guest Services / Front Office at Citadines Roces Quezon City
Responded Mar 4, 2024
Dear njit2024, Thank you for choosing Citadines Roces Quezon City to host host your 3-day event recently! We are thrilled to learn that you found the hotel to be clean, and eco-friendly. As part of the Ascott Limited group, we really do take sustainability and being eco-friendly seriously and we are glad that you have noticed the efforts we are making. We have noted your comment about the timeliness of serving lunch and we will ensure to take this into consideration for improvements. Again, thank you and we hope to host your next event or hotel stay very soon! Warmest Regards, Manpreet Singh Guest Service Manager
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Sha S wrote a review May 2024
1 contribution
4.0 of 5 bubbles
Love that the hotel is sparkling new and spotless.
Also parking is spacious and so are their rooms.
We arrived early and were given an early check in since the room is available. Felt relaxed while staying in our room and enjoyed a dip into their pool.

Requests made for housekeeping like extra pillows and a baby cot were accommodated.

There was also a free cocktail at the pool which is a plus. It would have been perfect if we were served coffee in the lobby as well. We saw the beautiful espresso machine and asked if they offer complimentary coffee while waiting but was told those are only for guests who made the booking directly with them.

I paid through Agoda and quite frankly paid more than what they offer online on their website.

i just felt like we were all Guests of the hotel regardless where we made our booking so it would be nice if we were treated equally.
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Date of stay: May 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manpreet Kaur Singh, Guest Services / Front Office at Citadines Roces Quezon City
Responded 4 weeks ago
Dear Ms. Sha S, Thank you for taking the time to share your detailed feedback with us. We're thrilled to hear that you appreciated our new, spotless facilities, spacious parking, and comfortable rooms. It's wonderful to know that your early check-in made your stay more convenient and that you were able to relax and enjoy our pool. We're glad we could fulfill your housekeeping requests promptly, and we're delighted that you took advantage of the complimentary cocktail at the pool. We do offer complimentary coffee as a welcome perk for our loyalty program members, and we apologize for any confusion regarding this benefit. We appreciate your understanding and hope you'll consider joining our loyalty program on your next visit to enjoy this and other exclusive perks. Thank you once again for choosing to stay with us, and we look forward to welcoming you back soon. Warmest Regards, Manpreet Kaur Singh Guest Service Manager
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Stephen John Ramirez wrote a review Jun 14
3 contributions
1.0 of 5 bubbles
Tried calling this hotel several times to raise my request on the phone, but the line is kept on routing to the Global call center. I wanted to speak with the hotel prior our arrival to ensure a smooth checkin. The global agent on the phone could not address my inquiries and concerns so i decided to travel and go to the hotel a day before our checkin. Even the global agents trued to call this hotel but to no avail. :(

June14 a day before my checkin, I met Kristel in the front desk and was able to confirm my request to have my 2 rooms to be next to each other by blocking it. We ended the conversation confirming that she was able to block our rooms - One bedroom deluxe ang Studio Twin Premiere.
Come June 15, check in day everything was a mess. It seemed like we didnt talked and agreed on the setup of the rooms. She said that one of my rooms was given to somebody else. I became furious instantly. She knows very well im travelling with senior parents and a well rested day is what they need. She insisted that she can no longer provide the rooms she blocked for me a day prior. She attempted to still offer diff rooms i did not asked for, so i declined to accept it. Until i asked to speak with a manager, she suddenly was able to produce the rooms i needed. For me what was her thought process on this, Im confused.She sorted out everythng and it took us 4pm to check in vs the 2pm standard checkin. I mean, do we really need to spend thos much time on check in when i travelled to the hotel a day prior pur checkin day to iron these out. If in the first place she fulfilled her promise, this wouldnt be the case. I asked to speak with a Manager but never had the chance to meet one.

We checked in, now I found a pubic hair in one of the accent colored pillows placed on the bed. I asked if the pillow case is being changed every time but their answer was no. It was sooo disgusting, i asked them to change the entire sheets of the bed. I asked again to speak with a Manager, again didnt have the chance to speak to one.

The staff here are experts in avoiding guests from talking to a manager. We just want to talk to one to share our concerns as the experience is already bad. I'm not in the position to coach the staff's areas of improvement, we're staying here for 2 nights and we can't afford this type of service. I hope staff here starts to listen and fulfill a request specially if it was planned out accordingly. If they're really empowered by the management to do decision making, i think it needs more improvement and communication. And to the management, if you dont want presence in the hotel and allow staff to handle complains, its time to roll up the sleeves and emerse whats going on the ground.
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Date of stay: June 2024Trip type: Travelled with family
Room Tip: Great hotel, nice ambience but watch out for bad service and unhygienic pillows
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clarisse R wrote a review Apr 2024
1 contribution
5.0 of 5 bubbles
Hotel was amazing in terms of ambiance and the cleanliness of the room we got. The reception is great and they have a spacious parking space. The staff were also very accomodating and asked how we found the room and if we had any issues (which we didn’t have any). The room was honestly amazing. Internet was okay. Angel was also very helpful when we did our laundry which is also a hotel amenity that they had so no need to go outside to do your laundry.
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manpreet Kaur Singh, Guest Services / Front Office at Citadines Roces Quezon City
Responded Apr 21, 2024
Dear clarisser787, Thank you for your fantastic review! We're delighted to hear that you found our hotel to be one of the best you've stayed at in Quezon City. It's wonderful to know that you enjoyed the ambiance and cleanliness of your room, as well as the spacious parking space. We take pride in our attentive staff, and we're thrilled that they were accommodating and proactive in ensuring your comfort. We're also glad that Angel was helpful with your laundry needs, making your stay even more convenient. We look forward to welcoming you back for another amazing experience! Warmest Regards, Manpreet Kaur Singh Guest Service Manager
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Dianne T wrote a review Feb 2024
1 contribution
5.0 of 5 bubbles
Big clean rooms with reasonable price! The room (we stayed in a single deluxe) also has complete cooking tools making it very convenient especially when you have kids. Love the vibe! Will definitely come back again for a family staycation.
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Date of stay: February 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manpreet Kaur Singh, Guest Services / Front Office at Citadines Roces Quezon City
Responded Feb 13, 2024
Dear Ms. diannet864, Thank you for choosing Citadines Roces Quezon City as your hotel for a family staycation! We are glad to learn that your experience was worth your money and that our in-room amenities has made it convenient for you. We can't wait to be hosts once again of your next family staycation! Warmest Regards, Manpreet Singh Guest Service Manager
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Janine wrote a review Apr 2024
1 contribution
5.0 of 5 bubbles
This hotel is highly recommended for those people who want to take break and relax! facilities are comfortable. Angel the receptionist!!! Very patient to our request. it’s seems like she really love what she’s doing❤️❤️❤️ And also Honey - the housekeeping attendant she is very kind and positive. will surely come back again!
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Date of stay: April 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Manpreet Kaur Singh, Guest Services / Front Office at Citadines Roces Quezon City
Responded Apr 29, 2024
Dear 61janinez, Thank you for your glowing review and recommendation! We're thrilled to hear that you enjoyed your stay and found our facilities comfortable. Angel and Honey will be delighted to hear your kind words, and we'll make sure to pass on your compliments to them. We can't wait to welcome you back for another relaxing stay! Warmest Regards, Manpreet Kaur Singh Guest Service Manager
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Stephen John Ramirez wrote a tip Jun 14
3 contributions
1.0 of 5 bubbles
"Great hotel, nice ambience but watch out for bad service and unhygienic pillows"
Read full review
Florante Deanne... F wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Good pool"
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Jason E wrote a tip May 2024
1 contribution
5.0 of 5 bubbles
"Just enjoy and relax!"
Read full review
mac101278 wrote a tip May 2024
Coffs Harbour, Australia1 contribution
5.0 of 5 bubbles
"The only thing you need to do is ask for is to get your room serviced every day. "
Read full review
Paul John B wrote a tip May 2024
2 contributions1 helpful vote
5.0 of 5 bubbles
"5 minute walk to convenient stores and local restaurants."
Read full review
Not the right property for you?
There are more places to choose from in the Quezon City area.
PRICE RANGE
C$89 - C$103 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonMetro ManilaQuezon City
NUMBER OF ROOMS
185
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Citadines Roces Quezon City - UPDATED 2024 Prices, Reviews & Photos

Frequently Asked Questions about Citadines Roces Quezon City
What are some of the property amenities at Citadines Roces Quezon City?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a fitness centre.
Which room amenities are available at Citadines Roces Quezon City?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Citadines Roces Quezon City?
Guests can enjoy an on-site restaurant, a poolside bar, and breakfast during their stay.
Is parking available at Citadines Roces Quezon City?
Yes, free parking and paid private parking on-site are available to guests.
Are there opportunities to exercise at Citadines Roces Quezon City?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Citadines Roces Quezon City have airport transportation?
Yes, Citadines Roces Quezon City offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Citadines Roces Quezon City?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Citadines Roces Quezon City?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Citadines Roces Quezon City offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Citadines Roces Quezon City?
The staff speaks multiple languages, including English and Filipino.
Does Citadines Roces Quezon City have any great views?
Yes, guests often enjoy the city view available here.
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