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Crowne Plaza Manila Galleria

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Crowne Plaza Manila Galleria
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787 Reviews from our TripAdvisor Community

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Showing 756: English reviews
Antwerp, Belgium
Reviewed yesterday NEW

Must be my fourth stay in Pasig/Ortigas area of Manila, stayed four times in the Crowne Plaza Galleria and I will return.... Reception is always friendly - sometimes it can take a bit longer to check in/out, because staff genuinely communicates with and cares about the customers . Rooms are clean, spacious and nice... little outside noise... could use some...

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Helpful?
Thank Yves M
Portland, Oregon
Reviewed 6 days ago NEW

I stayed here a few times now. I like to use this location as a "mid point" between the airport in Manila and Subic Bay. The staff here has never let me down with any request or expected service. The food they provide is typically of good quality and servers like to be sure the customer is happy. the rooms...

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Helpful?
Thank tstlkechkn
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank you for taking the time to write a review of your recent stay with us. The location of our hotel is indeed one of our advantages as it helps us provide our guests a comfortable stay. A positive guest experience is also something our staff takes great pride in, so...

Edmonton
Reviewed 1 week ago NEW

I am a platinum member of IHG and use this brand in Asia and North America. So I had high hopes for this property based on reviews and brand loyalty. I was underwhelmed to say the least. First, it is not "30 minutes to the airport". It was well over an hour both ways. Check in was nice, but for...

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Helpful?
Thank the_Janadians
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. It was a pleasure to have you with us and we are glad that you appreciate our roomsl. We sincerely apologize that your recent stay fell short of expectations especially regarding the location as well as your lounge and dining experience. Rest assured that we have already raised these to our...

Monza, Italy
Reviewed 1 week ago NEW

I had a very pleasant stay at the Crowne Plaza in Manila. The hotel is a luxury hotel and offers very comfortable rooms with cheap internet access. I really appreciated the direct entrance to the nearby shopping mall from the hotel 3rd floor, which made it easier for us to have a late dinner without walking in the rain :)

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Helpful?
Thank BurgerQueen78
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank you for taking the time to write a review of your recent stay with us. The location of our hotel is indeed one of our advantages as it helps us provide our guests a comfortable stay. A positive guest experience is also something our staff takes great pride in, so...

Butuan, Philippines
Reviewed 1 week ago via mobile

I went there last week attending my convention. They have bad service, they almost lost my luggage! Their pool is quite old & they dont provide towels in their gym. Breakfast buffet is okay but not complete.

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Helpful?
Thank ambergirl81
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. We are in deep regret that your recent stay fell short of expectations. We offer no excuse for the missed basics such as the unsatisfactory service. Rest assured that we have already raised these to our Management team so that we can provide you a much better experience. May we also...

Dagupan, Philippines
Reviewed 1 week ago via mobile

Stayed for a couple of nights (2 rooms) and was disappointed to see dirty carpets, outdated rooms , this hotel badly needs a renovation but have to commend the extra effort exerted by the staff to make up for the disappointment.

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Helpful?
Thank Paul Francis C
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. It was a pleasure to have you with us and we are glad that you appreciate the service and hospitality of our hotel. We sincerely apologize that your recent stay fell short of expectations. Rest assured that we have already raised these to our Management team so that we can provide...

A TripAdvisor Member
Level Contributor
11 reviews
3 hotel reviews
3 helpful votes
Reviewed 2 weeks ago via mobile

Late check in. Staff were apologetic due to high volume of guests. We were given upgraded room, additional welcome drinks and some cookies for my kids. Gym equipment could be better. Please replace the stationary bikes. Add punching bags, too..Pool has a sun shade now. Will be back next month.

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1Thank A TripAdvisor Member
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank you for taking the time to write a review of your recent stay with us and for giving us a great rating. A positive guest experience is also something our staff takes great pride in, so we truly value your feedback. Rest assured that we have raised your concerns with...

Reviewed 2 weeks ago

Would never ever stay in this hotel again. Very disappointing. First, the room is very big and comfortable. It's also feels clean enough. - Building is old - Lobby smells like sewer - Carpet in the hallway moulded - Breakfast buffet for P1,000 is overpriced specially when you have to wait for available table. - First entry to the room,...

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1Thank Lux M
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria. We sincerely apologize that your recent stay fell short of expectations. We offer no excuse for the missed basics such as the cleanliness of the rooms as well as the unsatisfactory service. We are also undergoing maintenance, which may have disrupted your experience, especially regarding the swimming pool. Rest assured that...

Dasmarinas City, Philippines
Reviewed 3 weeks ago

My boyfriend and I went to crowne plaza to enjoy a very relaxing weekend. We came in too early at around 9am or 10am, the receptionist suggested that we can take our breakfast or roam around the mall for a couple of hours until the room is ready. Luckily at around 12noon they called me on my phone and said...

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1Thank Empress_Kurenai21
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank for your review regarding the service and hospitality of our property. Your warm and kind words are what motivates our staff to always provide the best guest experience. Likewise, we look forward to having you stay with us again. All the best, Hotel Manager

Atlanta, GA
Reviewed 3 weeks ago via mobile

Comfortable and convenient to Robinson's Galleria Mall. Staff was very friendly and treated my daughter and I like we were VIPs. The level of hospitality was humbling. If I ever require accommodations in Manila again I will choose the Crowne.

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1Thank sparky575
ManilaGalleria, Manager at Crowne Plaza Manila Galleria, responded to this review

Dear Valued Guest, Greetings from Crowne Plaza Manila Galleria! Thank you for taking the time to write a review of your recent stay with us. The location of our hotel is indeed one of our advantages as it helps us provide our guests a comfortable stay. A positive guest experience is also something our staff takes great pride in, so...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Food & drink at the hotel
Seven Corners
Seven Corners
Cuisines: Japanese, Sushi, Asian, International
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Crowne Plaza Manila Galleria soars into the sky above the bustling Ortigas. Step into the opulent, light-wood Lobby and staff will take care of your luggage. You can head straight to your stylish room, with high-speed Internet, or check emails with wireless Internet in the Lobby's Agenda cafe. You can ask the Crowne Meetings Director to tailor our 15 meeting rooms, all with wireless Internet, to your needs. Host receptions for 1,500 people in our sumptuous Grand Ballroom or invite colleagues to a boardroom. A staffed Business Centre is at hand. ... more   less 

Additional Information about Crowne Plaza Manila Galleria

Address: Ortigas Avenue, Corner Asian Dev., Bank Avenue, Quezon City, Luzon 1100, Philippines
Region: Philippines > Luzon > Metro Manila > Quezon City
Price Range: $124 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Manila Galleria 4.5*
Number of rooms: 263
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Travelocity and Expedia so you can book your Crowne Plaza Manila Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Manila Galleria Hotel Quezon City
Crowne Plaza Quezon City
Galleria Manila Crowne Plaza
Hotel Style:
#2 Business Hotel in Quezon City
#4 Luxury Hotel in Quezon City
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Manila Galleria staff and other travellers.
8 questions
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Questions? Get answers from Crowne Plaza Manila Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you do not care for hotel food, try going to the food court in the attached mall. If you are up late with jet lag, try the bar”
 of 5 bubbles tstlkechkn, 14 Feb 2017 | Read review
“Get a higher floor and preferably facing the pool because you can hear the noise in ortigas.”
 of 5 bubbles 162marissab, 26 Dec 2016 | Read review
“Higher floor East facing rooms have a lovely view of the distant hills”
 of 5 bubbles Kabirp, 7 Dec 2016 | Read review
“Good for short stays only.”
 of 5 bubbles SouthPhillyPT19148, 12 Nov 2016 | Read review
“Don't choose the rooms facing the elevated road...its quite noisy”
 of 5 bubbles Balavis, 27 Oct 2016 | Read review
5 of 5