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Phoenix Inn Suites Albany

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Traveller (10)
Room & Suite (19)
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Overview
  • Excellent45%
  • Very good33%
  • Average15%
  • Poor6%
  • Terrible1%
Travellers talk about
“an adult”(12 reviews)
“adult store”(9 reviews)
“front desk”(26 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Airport Transportation
Suites
2 Star Hotel
All hotel details
Additional information
Offers from Phoenix Inn Suites Albany
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Offers from Phoenix Inn Suites Albany
Special Offer: 🏈TripAdvisor Special🏈
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Rooms
Jul. 1Jul. 2
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1 room, 2 adults, 0 children
Standard Room
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Reviews (209)
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Traveller rating
88
70
33
13
4
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Time of year
LanguageEnglish
88
70
33
13
4
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All reviewsan adultadult storefront desklight sleepermini kitchenrack ratewafflesroad noisebiscuits and gravyking suitedefinitely stay here againroom was spaciousovernight stopparking lottop floorroad tripone night stay
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41 - 45 of 208 reviews
Reviewed January 31, 2017 via mobile

I stayed here with friends on our way back from Disneyland. The staff was friendly, rooms were large, and breakfast was good. The indoor pool was also nice. Located well, close to businesses and accessible to the freeway. I would definitely stay here again.

Thank Mukster
Response from kassyketchum, General Manager at Phoenix Inn Suites AlbanyResponded May 23, 2017

Thanks for the great review! We appreciate the feedback! Kassy Ketchum General Manager

Reviewed January 31, 2017 via mobile

My husband and I just stayed at the Albany Phoenix Inn this last month for our son's birthday sleepover. It was so awesome! The kids love swimming in the pool and just hanging out in the room. The room and the pool area or super...More

Thank Kassandra M
Response from Kassy K, General Manager at Phoenix Inn Suites AlbanyResponded May 25, 2017

Thank You for the Great Review! Thank You! Kassy Ketchum General Manager

Reviewed January 14, 2017 via mobile

We stayed for four nights for a conference. We called ahead of time because we told them we were arriving early, but we had to wait for a room. The room was nice, but the hot breakfast the next morning was really poor quality! After...More

Thank Michael A
Response from Kassy K, Manager at Phoenix Inn Suites AlbanyResponded January 30, 2017

Michael, We appreciate the feedback. We really do work hard to make sure we are meeting all of our guests needs as well as providing a great guest experience. I apologize for the issues you had during your stay. They have been addressed. I am...More

Reviewed December 21, 2016 via mobile

Worst place EVER. My mother passed away and i had to travel from tacoma Wa to Albany oregon. My in laws reserved the room for with her credit card, and when i went to check in, they refused me because my sister in law didnt...More

1  Thank Ashly P
Response from Kassy K, General Manager at Phoenix Inn Suites AlbanyResponded December 23, 2016

Dear Ashly P, We are extremely sorry for your loss along with the unintentional additional stress caused by an unintentional miscommunication. We have successfully assisted guests when credit card authorizations are requested, I assure you that we are looking into any deficiencies in our systems...More

Reviewed December 19, 2016 via mobile

Was storming outside (freezing rain and snow). People coming in off highway and these people took everyone in without jacking up the room charge. They took $10 off the rack rate, best $80 we've spent in a long while. Very clean, modern, inviting and warm....More

Thank Elizabeth R
Response from Kassy K, General Manager at Phoenix Inn Suites AlbanyResponded December 23, 2016

Elizabeth, Thank you for your feedback! We are always striving to make this hotel an excellent place to stay! We are happy we were able to serve you and give you an exceptional room at a great price! We look forward to seeing you again...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Self-Serve Laundry
Conference Facilities
Airport Transportation
Dry Cleaning
Banquet Room
Room amenities
Microwave
Things to do
Pool
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$108 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
Details
Price range
US$108 - US$203 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Kitchenette
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Traveller (10)
Room & Suite (19)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
Ask a question
TresJolieMarie
July 27, 2016|
AnswerShow all 3 answers
Response from denise b | Reviewed this property |
Sorry, I don't know
0
Votes
sma425
June 14, 2016|
AnswerShow all 3 answers
Response from DPappasAlb | Property representative |
Pool Hours are Daily 5:30a-10p
0
Votes
Diversion_Excursion
May 27, 2015|
Answer
Response from DPappasAlb | Property representative |
All of our guest rooms are equipped with PTAC units for air conditioning. These units are also located in the corridors on each floor.
0
Votes
Room Tips
"Choose room at Front East Side opposite Freeway side"
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"2nd floor avoids any noise"
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"away from HI 5"
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"We found room 222 to be pretty quiet. There was another room on one side, but not on the other."
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